Miracles Fashion Boutique

This order was shipped on 6/**/via *** Standard Mail today is 6/**/Please allow 3-days to receive your package

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company is constantly saying what the policy isBut yet to address the unanswered emailsWhat their store manager stated in one of the emails provided that once the item is returned a refund will be given backI REFUSE TO TAKE STORE CREDIT AND SHOP WHEN I HAVE BEEN TREATED LESS THAN AS A CUSTOMER AND LIED TO CONSTANTLY!!!!!! I have my proof of every transaction and lack of from this companyIs that their policy as well???!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My address is *** *** ***
*** ** ***You told the Revdex.com I did not reply to your email I did reply the same day I got the email here is another reply with my address also please send me the tracking info when you resend my order.Past Message: Begin forwarded message:*** *** *** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Miracles Fashion Boutique regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

they are lying I have an email from them telling me they will put the money in my account 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Miracles Fashion Boutique regarding complaint ID [redacted]. The only communication I have received has been from the Revdex.com. Sincerely,
[redacted]

The customer was refunded $27.62 on 4/**/16  to [redacted] ( proof on file and available per request) for item Perfect Splash Dress XXL.
The customer returned item Lady Jazz Denim Pants Set XXL and we approved and processed her return. Per our return policy we provided the customer store credit in the amount of $41.25 (store credit information was emailed to the customer and available again upon request).
 
We do not provide cash refunds, as stated before this information is on our website for public viewing, this information was available prior to to Ms. Glenn placing her order.
We have fully addressed this issue and do not have any further details to add, we apologize she is not happy with our decision but as stated this information is available on our website.
Store Return & Credit Policy:
[redacted]
 
Thank You.

Good morning,
 
We have successfully fulfilled the customers order after she verified her shipping address.
The tracking # is [redacted] via [redacted]  
It was also confirmed by the carrier that this order was delivered successfully on Monday **, 2016.
 
We have now closed this case on our end as the order was fulfilled, shipped and delivered.
*Please see the attache proof of delivery picture
 
Thank You,
Management Team

The customer package was shipped on 5/**/16.
She notified us weeks later that she did not receive her package. We filed a lost package claim with the carrier and asked the customer to verify her shipping address so that we can replace the item.
As of today we have not received an address verification.
 
We sent the customer the following email: 
[redacted]  
We are happy to replace your order please email us with your shipping address.
We are back in the office.
Thank You.

The customer package was shipped on 5/**/16.She notified us weeks later that she did not receive her package. We filed a lost package claim with the carrier and asked the customer to verify her shipping address so that we can replace the item. As of today we have not received an address verification. We sent the customer the following email: [redacted]  We are happy to replace your order please email us with your shipping address.We are back in the office.Thank You.

The customer was refunded $27.62 on 4/**/16  to [redacted] ( proof on file and available per request) for item Perfect Splash Dress XXL.The customer returned item Lady Jazz Denim Pants Set XXL and we approved and processed her return. Per our return policy we provided the customer store credit in the amount of $41.25 (store credit information was emailed to the customer and available again upon request). We do not provide cash refunds, as stated before this information is on our website for public viewing, this information was available prior to to Ms. Glenn placing her order.We have fully addressed this issue and do not have any further details to add, we apologize she is not happy with our decision but as stated this information is available on our website.Store Return & Credit Policy:[redacted] Thank You.

The customer placed an order we fulfilled and shipped the order with proof of tracking.The customer contacted stating she would like to return the item we provided the return slip and information on how to return the itemPer our policy which is located publicly on our website we DO NOT ISSUE...

REFUNDS! Upon approved returns we issue store credit only.The claim about the item being not as advertised and having animal hair is not true as all items are carefully packaged and shipped from our warehouse as the image advertised. This is  just another  attempt for a refund in which we will not approve.We would also like to add that the customer failed to return the item, the item is still in the customers possession and it is well beyond the 10 day return policy.  By the customer keeping the item and not sending it back for a return this is considered a final sale.Why keep an item you have an issue with? Why not send the item back?  It appears that this customer want to keep the item and get a refund which is a scam.We do not have anything else to add.  This sale is final.

Revdex.com:At this time, I have not been contacted by Miracles Fashion Boutique regarding complaint ID [redacted].Sincerely,[redacted]

The customer purchased a dress item on 7/*/16 and paid for additional shipping of $10 to receive the item within 2-3 days. We REQUIRE 10 business days to process all orders, this DOES NOT included shipping time. This information is also listed publicly on our website...

[redacted]This customers item was in-fact shipped 5 business days sooner than our required 10 business days. As stated the customer made the purchase on 7/*/16 and we shipped her purchased item on 7/**/16 exactly 5 business days.  Proof of delivery [redacted]   [redacted]We can not gurantee special events or dates, customers should always consider our 10 day processing time-frame before placing their order just to assure the item will arrive before any planned dates or events.We DO NOT provide refunds but store credit only (refund policy is detailed on our website). Especially since our company was not at fault and did ship the item 5 business days sooner than the required time requested.As of today the returned item has been processed with our returns department and the customer was issued store credit of the total purchase item of $39.99 + $10.00 shipping fee (total store credit $49.99).The store credit code was emailed to the customers personal email address but we have listed it here as well.Discount Code: [redacted]Amt: $49.99Store Credit Exp date: 11/**/16This case has been handled fully to our ability. No further actions will be considered on this case.Thank You,Miracles Fashion Boutique

The customer placed an order we fulfilled and shipped the order with proof of tracking.
The customer contacted stating she would like to return the item we provided the return slip and information on how to return the item
Per our policy which is located publicly on our website we DO...

NOT ISSUE REFUNDS! Upon approved returns we issue store credit only.The claim about the item being not as advertised and having animal hair is not true as all items are carefully packaged and shipped from our warehouse as the image advertised. This is  just another  attempt for a refund in which we will not approve.
We would also like to add that the customer failed to return the item, the item is still in the customers possession and it is well beyond the 10 day return policy.  
By the customer keeping the item and not sending it back for a return this is considered a final sale.
Why keep an item you have an issue with? Why not send the item back?  It appears that this customer want to keep the item and get a refund which is a scam.
We do not have anything else to add.  This sale is final.

Hi, as per our return policy we do not issue refunds but store credit only.As of 9/*/16 I do show an active store credit in the amount of $46.50 which is the total amount of the purchased item.If you was promised a refund please provide the name of the customer care agent that assisted you and we...

will verify it. Your coupon code is: [redacted]Amount: $46.50Expiration: 11/*/16 (60 Days) Thank you,Miracles Fashion Boutique

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the...

matter has been resolved.  However, it still took 19 business days for them to ship this item instead of the 10 that their website and customer service representative stated.  Will NEVER shop this site again.
Sincerely,
[redacted]

This is a bogus complaint. The customer received her order as we have proof with Tracking Number: [redacted] via [redacted]. Also the customer has went as far as contacting after she verified and received her order stating she would like to process a return for one or more of her...

items. This complaint is not valid!