Thank you for telling us that the men were working hard and did a great job, but that we had an accident and one piece was brokenI see you have been working with the customer care team, this claim will be reviewed by upper management and we will either follow up with questions or get an updated settlement form to you
We are sorry you feel you are being harassed, we called you because you requested for us to call you for a quote, we make sure we reach out to a potential customer throughout the day, so you do not have to keep calling us, we will remove you from the quote request listThank you
We have reviewed the charges and we are sorry for the accidental charge, we were having trouble with our payment processing system, we have reviewed everything in depth and the correct amount $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] The police has contacted All My Sons numerous times and have never been advised he need to contact the above name listedThe police Has called management to find out who he needs to speak but none of his calls are or have been returnedAlso my husband [redacted] *** have not received any calls back from this person & will be filing another complaint as wellNothing has been done for any of the mattersThe damage has not been addressed as well
[redacted] and the police have been in touch with Doug H [redacted] , the manager of Customer Care, I am not sure where the disconnect is coming fromI will advise Doug H [redacted] to call the dective and Daniel again, thank you
I apologize if there was any miscommunication regarding the circumstances of your movePlease understand this was a labor only, load only job The credit card company has not awarded any of the credit card disputes as they do not see any fault by the companyEven though the credit card company is not willing to award you a refund, All My Sons is still willing to offer $to prove that we are about our customers and we want them to be happy The maximum I can refund is $I hope you will accept this as a resolution and move forward
The customer can email the claim packet to [redacted] @allmysons.com or mail it to [redacted] Road, [redacted] , TX Attached is what we have received from the customer so far, at this time we are waiting for the actual claims documents to be returned to our officeThank you!
Please see attached, we do not show that we charged anymore than what the customer is stating, this is all transactions on the customers card from All My Sons
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint That is their standard response The local office does takes not responsibility for their errors It was their local movers that caused the damage and mis-handled the furniture I filed a claim back in September and no one has responded from Customer Service Regards, [redacted] ***
Ok, we completely understand if you do not want to accept 20% off your move cost, please call the Customer Care Team at 866- [redacted] and we will get the claims forms to you for your completionThank you again, we look forward to resolving some of your issues
I am in receipt of the 20% refund offer from My Sons Moving Co, however, due to items below, I reject that offer and am still requesting a 50% refund (1) My family was inconvenienced because of their tardiness; the movers were two hours late and took so long to move minimal items that my family, who came up from Atlanta, ended up driving back 2-hours later than expected.(2) Movers took numerous phone and smoke breaks, which resulted in me paying for additional labor hours(3) Movers were off the property before 5:pm, but said they were going to charge me through 5:pm(4) Movers utilized unnecessary packing supplies (i.ere-packed linens that were already in bags)(5) Did not move all items that they were supposed to move; me and my family ended up moving many items ourselves.(6) Movers did not have to re-assemble a large dresser with mirror (we decided to keep the mirror off) - (not as much assembly as first anticipated)(7) Movers took an extremely long time to move rooms of furnitureI believe 50% is closer to what I should’ve been charged had the movers been respectful of my time and resources
The individual we have a contract with regarding this move is [redacted] ***, he is currently working with the Customer Care Supervisor on a resolution, thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] You don't understand it's a lot more than just redoing the floors I have to pack everything up and move it out of the home and stay in a hotel Then I have to clean from all the mess, repaint the areas of the baseboards that are damaged in the refinishing process, then I have to move back in the home It's not my fault that my floors are scratched It's like me hitting your car and saying I'll pay to fix it but you need to figure out for yourself how you are going to get to work and I'm not going to pay any of your medical bills, because if your were not driving that day you would not have been injured I want my floor back to the way they were prior to your company damaging them
[redacted] has been resolved, please let me know when this is updated, thank you so much, ***! Your Friend in the Moving Business! Ashley Hudnall Director of Customer CareAll My Sons Moving & StorageOld Mill Road, Carrollton, TX 75007Office - Ext 1012Email: [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I called customer care on Saturday and was sent directly back to the office where they refused to make things right Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
AMS extends our apology for any inconvenience or frustration your moving experience with us may have causedWe are taking measures to ensure our staff conducts themselves in a manner that reflects the high regard we have for our customersWe thank you for valuable feedback Again, thank you for your valuable feedback and we are sorry for any confusion or miscommunication regarding your move with us
If a customer feels they were overcharged or if a customer has damages on a move, they need to contact the customer care team so we can process the claim and complaint, the phone number is [redacted]
Thank you for telling us that the men were working hard and did a great job, but that we had an accident and one piece was brokenI see you have been working with the customer care team, this claim will be reviewed by upper management and we will either follow up with questions or get an updated settlement form to you
We are sorry you feel you are being harassed, we called you because you requested for us to call you for a quote, we make sure we reach out to a potential customer throughout the day, so you do not have to keep calling us, we will remove you from the quote request listThank you
We have reviewed the charges and we are sorry for the accidental charge, we were having trouble with our payment processing system, we have reviewed everything in depth and the correct amount $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] The police has contacted All My Sons numerous times and have never been advised he need to contact the above name listedThe police Has called management to find out who he needs to speak but none of his calls are or have been returnedAlso my husband [redacted] *** have not received any calls back from this person & will be filing another complaint as wellNothing has been done for any of the mattersThe damage has not been addressed as well
[redacted] and the police have been in touch with Doug H [redacted] , the manager of Customer Care, I am not sure where the disconnect is coming fromI will advise Doug H [redacted] to call the dective and Daniel again, thank you
I apologize if there was any miscommunication regarding the circumstances of your movePlease understand this was a labor only, load only job The credit card company has not awarded any of the credit card disputes as they do not see any fault by the companyEven though the credit card company is not willing to award you a refund, All My Sons is still willing to offer $to prove that we are about our customers and we want them to be happy The maximum I can refund is $I hope you will accept this as a resolution and move forward
The customer can email the claim packet to [redacted] @allmysons.com or mail it to [redacted] Road, [redacted] , TX Attached is what we have received from the customer so far, at this time we are waiting for the actual claims documents to be returned to our officeThank you!
We offered $1,
Please see attached, we do not show that we charged anymore than what the customer is stating, this is all transactions on the customers card from All My Sons
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint That is their standard response The local office does takes not responsibility for their errors It was their local movers that caused the damage and mis-handled the furniture I filed a claim back in September and no one has responded from Customer Service Regards, [redacted] ***
Ok, we completely understand if you do not want to accept 20% off your move cost, please call the Customer Care Team at 866- [redacted] and we will get the claims forms to you for your completionThank you again, we look forward to resolving some of your issues
I am in receipt of the 20% refund offer from My Sons Moving Co, however, due to items below, I reject that offer and am still requesting a 50% refund (1) My family was inconvenienced because of their tardiness; the movers were two hours late and took so long to move minimal items that my family, who came up from Atlanta, ended up driving back 2-hours later than expected.(2) Movers took numerous phone and smoke breaks, which resulted in me paying for additional labor hours(3) Movers were off the property before 5:pm, but said they were going to charge me through 5:pm(4) Movers utilized unnecessary packing supplies (i.ere-packed linens that were already in bags)(5) Did not move all items that they were supposed to move; me and my family ended up moving many items ourselves.(6) Movers did not have to re-assemble a large dresser with mirror (we decided to keep the mirror off) - (not as much assembly as first anticipated)(7) Movers took an extremely long time to move rooms of furnitureI believe 50% is closer to what I should’ve been charged had the movers been respectful of my time and resources
The individual we have a contract with regarding this move is [redacted] ***, he is currently working with the Customer Care Supervisor on a resolution, thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] You don't understand it's a lot more than just redoing the floors I have to pack everything up and move it out of the home and stay in a hotel Then I have to clean from all the mess, repaint the areas of the baseboards that are damaged in the refinishing process, then I have to move back in the home It's not my fault that my floors are scratched It's like me hitting your car and saying I'll pay to fix it but you need to figure out for yourself how you are going to get to work and I'm not going to pay any of your medical bills, because if your were not driving that day you would not have been injured I want my floor back to the way they were prior to your company damaging them
[redacted] has been resolved, please let me know when this is updated, thank you so much, ***! Your Friend in the Moving Business! Ashley Hudnall Director of Customer CareAll My Sons Moving & StorageOld Mill Road, Carrollton, TX 75007Office - Ext 1012Email: [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I called customer care on Saturday and was sent directly back to the office where they refused to make things right Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
AMS extends our apology for any inconvenience or frustration your moving experience with us may have causedWe are taking measures to ensure our staff conducts themselves in a manner that reflects the high regard we have for our customersWe thank you for valuable feedback Again, thank you for your valuable feedback and we are sorry for any confusion or miscommunication regarding your move with us
If a customer feels they were overcharged or if a customer has damages on a move, they need to contact the customer care team so we can process the claim and complaint, the phone number is [redacted]
I will sign the letter from the company and put in the mail tomorrow They have stated they will send me a reimbursement check within days