Good morning, we would like to process the claim for the customer however we are still missing information, the customer has been mailed and emailed the claims forms, also a notice of delay documentation advising what we are missing in order to process the claimAttached is the notice of delay form that has been mailed and emailed to the customerPlease provide the required information to the customer care team and a customer care specialist will process your claim
We provided Mrs [redacted] with an in home estimate the week prior to her move, The estimator, a year veteran in the industry, went room to room in order to see the entirety of services that Mrs [redacted] was needingAfter doing so he provided her with an estimate of $Several days later Mrs [redacted] agreed to have us move herAfter everything was said and done her total bill came to $1,Clearly under the written estimate she was providedOur in home estimates are usually very accurate as can be seen in this above circumstance As far as the delay in time that was mentioned, I spoke with Mr [redacted] on the day of the move and we adjusted the time to correct any downtime from the men getting lostAll of our trucks are on GPS and the situation was able to be rectified in a timely manner However, I do agree with one man being slightly under the weather that the move may have occurred at a slightly faster pace if under different circumstances and that the time it took to get the few remaining items were an inconvenienceThis being said we would like to offer a refund hours totaling $
Good morning, we would like to process the claim for the customer however we are still missing information, the customer has been mailed and emailed the claims forms, also a notice of delay documentation advising what we are missing in order to process the claimAttached is the notice of delay form that has been mailed and emailed to the customerPlease provide the required information to the customer care team and a customer care specialist will process your claim
We provided Mrs [redacted] with an in home estimate the week prior to her move, The estimator, a year veteran in the industry, went room to room in order to see the entirety of services that Mrs [redacted] was needingAfter doing so he provided her with an estimate of $Several days later Mrs [redacted] agreed to have us move herAfter everything was said and done her total bill came to $1,Clearly under the written estimate she was providedOur in home estimates are usually very accurate as can be seen in this above circumstance As far as the delay in time that was mentioned, I spoke with Mr [redacted] on the day of the move and we adjusted the time to correct any downtime from the men getting lostAll of our trucks are on GPS and the situation was able to be rectified in a timely manner However, I do agree with one man being slightly under the weather that the move may have occurred at a slightly faster pace if under different circumstances and that the time it took to get the few remaining items were an inconvenienceThis being said we would like to offer a refund hours totaling $