On 10/3/the customer spoke with a customer care specialist, the refund of $was issued and an apology was extendedAgain, we apologize for any confusionThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This email is in regarding my complaint against All My Son's Moving and StorageON February I hired this company to move and pack my belongings to another location less than mile away.During this move There were things left in the old unit and certainly not packed but also upon later investigation there was damage made to my Red micro-suede sofa on the armrest there were holesThis sofa and love seat set were manufactured by [redacted] Furniture and it was bought brand new for over $about years agoWhen I called this company a few days later to make them aware of the damage to my sofa I was transferred to RandyRandy stated there was paperwork to be sent and so I waited about week before receiving them, filled them out, called a mobile notary and mailed the documents backUnfortunately I did not take a picture of the document so I requested Randy send me a copy of what he had but he has never sent me any copied but still claims all of the necessary documentation has not been received and the only page he received was the last so I asked for a copy of that in which I still have not receivedI am requesting your assistance in getting the copy of the document that Randy is stating he receivedAny additional information needed please email,text or call me[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pursuant to the amendments made to the letterWe understand that this company has a history of delaying or even failing to pay the amount they offer We will not consider this closed UNTIL payment is received, and have amended the letter to specify this point Thank you for all of your help Regards, [redacted]
Thank you for your feedbackA customer care specialist will assist you with your refundThe maximum refund available is 20% of the cost of the move which is $
Although AMS was hired for labor only and we did not transport any of the goods a settlement offer has been sent to the customer is an effort of good faith because we care about all of our customers and we want to them to be happyPlease call [redacted] and a customer care specialist can email you the settlement agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am thrilled that they will reimburse me, but that is only half of the issueIn addition to the reimbursement, I also want assurance from the company that I will no longer be charged each month following my reimbursementI do not want to have to deal with this every month Regards, [redacted] ***
Revdex.com: I am a little uncomfortable with the fact that they aren't going to resolve it until after I accept it, but I will be filing another complaint if they do not refund the money Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***
I am very sorry to hear the behavior you are describing demonstrated by the moves, this will be addressed and handled by upper managementThank you for this feedback and I hope you will accept my sincerest apologies for your experienceI see you have already contacted the customer care team and a claim/complaint form has been sent to you, please complete and return for your resolutionThank you
We are sorry to hear there was confusion with pricing on this move, we here at All My Sons want to always make sure our customers goods are protected from damageWhich is the importance of paperpads when putting household goods into a storage unitDid you not want your goods to be protected? Did you bring your own protection? Due to confusion and our utmost convern to keep our customers happy, we would like to split the difference at $for a settlement on this dispute
We are unable to locate you in our system using your name, phone number and email addressWill you please provide us the informaiton that your move is booked under so we can take care of the refund, thank you!
Here at All My Sons we are constantly striving for customer satisfaction, it will be our pleasure to resolve our customers issues for $I will email the form for the customer to sign for reimbursementThank you
After sending my original complaint (before I went to my house) I discovered that my home had been only partially moved- increasing my disappointment furtherMr [redacted] the estimator did give me a quote for a full move and packWhen I called to schedule the actual move I told them that I would do most of the packing but there would still be some to doThey brought numerous boxes and packing supplies which I was charged forWhen I got home, I discovered full rolls of tape (one even in a six pack), extra boxes, rolls of plastic wrap, all of my pots and pans still in the kitchen cabinet, dishes left in dishwasher, curtains, a piece of furniture over the toilet, most oft wall hangings, an empty flower pot, my chimnea, a box of clothes, and lamp that remainedNot only did they over charge (as I had done 90% of actual packing) but they also failed to move a lot of stuffAgain the original quote was from a full pack, supplies, and moveI am now asking for a refund of $(that was the amount charge on my quote for packing and supplies)Pictures are attached
I reached a settlement agreement with All My Sons Movers and wanted to update their ratingThey were fair with their settlement and would like to reflect that in their reviewNot sure where/how to do that [redacted] Builders864- [redacted]
Good afternoon, we are very sorry to hear you incurred damages during your relocation with us, please call our customer care team at [redacted] so we can process a claim for you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is the only recourse satisfactory to me Process is already underway, I.ePictures, receipts, all documenation requested from them, including a notarized statement Also requested representative from company personally come to my residence and witness first hand damages suffered as a result of total incompetence and statement that their movers are "professional." Professionals who do not carry tools with them on their trucks for disassembling/assembling property of their customer Totally outrageous and advertisement on their part Regards, [redacted] ***
On 10/3/the customer spoke with a customer care specialist, the refund of $was issued and an apology was extendedAgain, we apologize for any confusionThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This email is in regarding my complaint against All My Son's Moving and StorageON February I hired this company to move and pack my belongings to another location less than mile away.During this move There were things left in the old unit and certainly not packed but also upon later investigation there was damage made to my Red micro-suede sofa on the armrest there were holesThis sofa and love seat set were manufactured by [redacted] Furniture and it was bought brand new for over $about years agoWhen I called this company a few days later to make them aware of the damage to my sofa I was transferred to RandyRandy stated there was paperwork to be sent and so I waited about week before receiving them, filled them out, called a mobile notary and mailed the documents backUnfortunately I did not take a picture of the document so I requested Randy send me a copy of what he had but he has never sent me any copied but still claims all of the necessary documentation has not been received and the only page he received was the last so I asked for a copy of that in which I still have not receivedI am requesting your assistance in getting the copy of the document that Randy is stating he receivedAny additional information needed please email,text or call me[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pursuant to the amendments made to the letterWe understand that this company has a history of delaying or even failing to pay the amount they offer We will not consider this closed UNTIL payment is received, and have amended the letter to specify this point Thank you for all of your help Regards, [redacted]
Thank you for your feedbackA customer care specialist will assist you with your refundThe maximum refund available is 20% of the cost of the move which is $
Although AMS was hired for labor only and we did not transport any of the goods a settlement offer has been sent to the customer is an effort of good faith because we care about all of our customers and we want to them to be happyPlease call [redacted] and a customer care specialist can email you the settlement agreement
They gave me two free hours toward our last move [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am thrilled that they will reimburse me, but that is only half of the issueIn addition to the reimbursement, I also want assurance from the company that I will no longer be charged each month following my reimbursementI do not want to have to deal with this every month Regards, [redacted] ***
Revdex.com: I am a little uncomfortable with the fact that they aren't going to resolve it until after I accept it, but I will be filing another complaint if they do not refund the money Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***
I am very sorry to hear the behavior you are describing demonstrated by the moves, this will be addressed and handled by upper managementThank you for this feedback and I hope you will accept my sincerest apologies for your experienceI see you have already contacted the customer care team and a claim/complaint form has been sent to you, please complete and return for your resolutionThank you
We are sorry to hear there was confusion with pricing on this move, we here at All My Sons want to always make sure our customers goods are protected from damageWhich is the importance of paperpads when putting household goods into a storage unitDid you not want your goods to be protected? Did you bring your own protection? Due to confusion and our utmost convern to keep our customers happy, we would like to split the difference at $for a settlement on this dispute
We are unable to locate you in our system using your name, phone number and email addressWill you please provide us the informaiton that your move is booked under so we can take care of the refund, thank you!
Customer was issued a credit of on 2/5/ Please close file [redacted] ***
Here at All My Sons we are constantly striving for customer satisfaction, it will be our pleasure to resolve our customers issues for $I will email the form for the customer to sign for reimbursementThank you
After sending my original complaint (before I went to my house) I discovered that my home had been only partially moved- increasing my disappointment furtherMr [redacted] the estimator did give me a quote for a full move and packWhen I called to schedule the actual move I told them that I would do most of the packing but there would still be some to doThey brought numerous boxes and packing supplies which I was charged forWhen I got home, I discovered full rolls of tape (one even in a six pack), extra boxes, rolls of plastic wrap, all of my pots and pans still in the kitchen cabinet, dishes left in dishwasher, curtains, a piece of furniture over the toilet, most oft wall hangings, an empty flower pot, my chimnea, a box of clothes, and lamp that remainedNot only did they over charge (as I had done 90% of actual packing) but they also failed to move a lot of stuffAgain the original quote was from a full pack, supplies, and moveI am now asking for a refund of $(that was the amount charge on my quote for packing and supplies)Pictures are attached
I reached a settlement agreement with All My Sons Movers and wanted to update their ratingThey were fair with their settlement and would like to reflect that in their reviewNot sure where/how to do that [redacted] Builders864- [redacted]
The refund of $has been completed and the auto bill pay has been terminated
Good afternoon, we are very sorry to hear you incurred damages during your relocation with us, please call our customer care team at [redacted] so we can process a claim for you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is the only recourse satisfactory to me Process is already underway, I.ePictures, receipts, all documenation requested from them, including a notarized statement Also requested representative from company personally come to my residence and witness first hand damages suffered as a result of total incompetence and statement that their movers are "professional." Professionals who do not carry tools with them on their trucks for disassembling/assembling property of their customer Totally outrageous and advertisement on their part Regards, [redacted] ***