Misty Mate, Inc.

Did video production work and they never paid. Numerous attempts to collect including collection agencies. Still no payment or even response. They owe me money, don't pay and get to stay in business. Seems fair.

In the amount of time it has taken to just read and then hear that the case was “resolved” on MistyMates part is just ridiculousTo this day the company has not made one signle effort to even respond to uis much less contact us after the more than a dozen calls and attempted contact over and above that dozen.Furthermore, to have the Revdex.com just play into that scheme is really disingenuous in itself! It has been months now. What has the Revdex.com done to AFFECT this process or actually ensure that the process has even remotely been truthfully resolved? NOTHING. Yes the same problems exists as it did in June, with the same results, with even more CONTEMPT from the Misty Matecompany because they have PLAYED the Revdex.comand likely have done it time and time againCheck with the other complainants if you DARE. Chris C*** *** *** *** ***

We apologize for the delay in reply. We have sent you a full set of replacement nozzles at no cost under your warranty. We have included extra nozzles due to theinconvenience You can expect to receive them within 3-business days. Let us know if you need
anything else

Please submit details of the issue so that it can be reviewed and resolved

Thank you for sending a copy of the customer's purchase receipt. Upon review, this item was not purchased directly from our website rather through a third-party called 'Tracey Watts' via PayPal. The third-party seller is the only one that can process a refund since they received the funds directly from the customer

It is a newvreplacement from a previous misty mateThat I had to report to the Revdex.com for that oneYou sent me a broken one with the the same problemI call and no one ever calls me backThey ignore me*** *** ***

Are they sending full sets of the newly designed nozzles (total) ?? I purchased Misty Mates.Thanks,*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business
to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The Misty Mate response is unacceptable and unreasonable.I should not have to be spending my time having to go through the Revdex.com to get this issue resolved nor contacting a seller that has no responsibility for a failed productThe business needs to honor their Warranty with a functional unit, or refund all the cost I incurred purchasing the package, which is a total of $29.73.A Check in my name is acceptable paymentAttached are : 1} Warranty 2} Misty Mate Receipt 3} Misty Mate Cover

The below email was sent directly to the customer From: Customer Service Sent: Saturday, May 9, 5:PMTo: ***
Subject: RE: Contact Form Hi *** Thank you for contactingus! I apologize for the delay in reply. We can most certainly sendyou
replacement nozzles at no cost under your warranty Simply send yourshipping address and Product Key Warranty number we will process theshipment. Thanks, www.mistymate.com

Please confirm if the customer has contacted the retailer that they directly purchased from for a refund. The attachments did not come through

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have not heard from you concerning the defective parts I received Sept. 2, 2015.  Please reply.  Thank you.  
Regards,
[redacted]

The [redacted] tracking # for your order is: [redacted]

Please submit your Product Key Warranty Number.  Also send specific details. Is there any visible damage to the nozzles themselves?  Once we receive these details we can review and advise the best solution.

We are shipping this customer a new Cool Patio 20 unit at no cost tomorrow 6/14/15 even though this customer has not provided their warranty number details nor proof of purchase.  The customer should receive it within 5 business days.  Please note that we have been in direct communication...

with the customer; this item is covered under a 4 (four) year limited warranty.  It is not possible to issue a refund since the customer purchased through a third party ([redacted]).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of...

the offer I reviewed appear below.The business will not contact me by phone.  After approx. a month of leaving messages on their voicemail they did contact me by email.  I still have not received answers to my concerns.  On 8/16 they said to send them my address.  I responded with that info 4 hours later.  Have the parts been shipped ? No response from them.  This whole process could have been resolved with a 3 minute phone call and they would have a satisfied customer.  Please read the reviews on the Revdex.com website.  I seem to only receive emails from them on a Sunday.  Is this a part time, partially staffed company ?   No one puts their name on any emails.  PLEASE CALL YOUR CUSTOMERS BACK OR REMOVE THE MESSAGE ON YOUR PHONE SYSTEM.  Thank you.   
Regards,
[redacted]

We have not received any emails from this customer.  Please provide the purchase date and Product Key Warranty Number of each mister in order for us to review and advise.  Also details specifically how each mister is not functioning.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business...

to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please provide the purchase date and Product Key Warranty Number of each mister in order for us to review and advise.  Also details specifically how each mister is not functioning.