Misty Mate, Inc.

The [redacted] tracking number for the shipment is: [redacted]. Upon tracking, this order already delivered on 8/4/15.

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Mark B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I did receive the items.It was not overnight as ordered.I would like a refund on my expedited shipping only

From: Customer Service Sent: Friday, June 19, 2015 1:49 PMTo: '[redacted]'Subject: RE: Contact Form Hi [redacted], Thank you for contacting us and sending this detail! Your replacement nozzles will ship out to you on Monday.  We will send you a full set at no cost due to...

the delay.  Please expect this to arrive within 5 business days.  You may register your warranty here on our website http://www.mistymate.com/warranty/index Let us know if you need anything else.    Thanks and best regards,  www.mistymate.com

USPS tracking #: [redacted]

This item is currently out of stock so unfortunately a replacement unit is not available at this time.  This customer did not purchase from our website therefore it is not possible for us to process a refund.  Please confirm if the customer has contacted the retailer that they...

directly purchased from for a refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. My address is [redacted]. My product key number is [redacted]
Regards,
[redacted]

Please submit your Product Key Warranty Number.  Also send specific details on exactly where the mister is leaking.  Are the nozzles leaking, or the fittings that the nozzles screw in to?  Is there any visible damage to the nozzles themselves?  Once we receive these details we...

can review and advise the best solution.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Attached to forward to the Misty Mate representatives are pictures showing all of my order information and a visual aid of EXACTLY what is broken. I did not authorize them to send me a new system because then I will have a broken system laying around that I will have to figure out how to dispose of PROPERLY. Since they irresponsibly didn't even offer to take the old one back for refurbishing, repairing, or recycling, I would have to put it in the landfill; I'm not cool with that! Since they didn't even respond to my last E-mail, I had to provide them with all the information I had at the time, hence the attached proof of purchase: a screenshot of the purchase from [redacted]. They WERE in direct communication with me, but they suddenly just stopped, which is why I'm going through the Revdex.com in the first place. Whether I said this item was covered under a 5 year warranty or a 4 year warranty is irrelevant. The point was that I was WELL WITHIN the warranty period. I would rather have a refund since I am convinced that the new system will just do the same thing again unless they send it with brass JETS AND FITTINGS instead of plastic ones. That was an option, but only for the jets. I say again, the things that are broke ARE NOT the jets!!!! The threaded fitting that the jets screw into is the thing that needs to ALSO BE BRASS.Whether this was purchased from a third party or not is irrelevant, I registered the system warranty at MistyMate.com with the following product key: [redacted]The following options are the only two options that will satisfy me:#1. All Misty Mate products sent to me whether functional or not shall be sent back to Misty Mate headquarters at their expense to HOPEFULLY be repaired or refurbished and resold to another customer, or recycled in another responsible and environmentally appropriate way. THEN, I will be issued a full monetary refund.#2. I received a brand new Misty Mate system fitted with BRASS NOZZLES AND FITTINGS. Not just NOZZLES, but FITTINGS AS WELL.TWO OPTIONS ONLY. CHOOSE!!!!!!!
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

We are in direct contact with this customer to determine the best resolution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business...

to perform this action and, if it does, will consider this complaint resolved.

Regards,

Good afternoon,

The first email that we received from customer [redacted] was on Monday 12/9/13 at 1:02 AM.  We sent the below reply back that same day Monday 12/9/13 at 10:04 AM.  The replacement nozzles were shipped to him...

at no cost on 12/10/13 via USPS mail. 

    

[redacted],

I apologize for your defective nozzles. Thank you for providing your information! I have processed your warranty claim and you will receive a full replacement set within the next 5 business days. You can register your product on our homepage www.[redacted].com at the bottom left hand side of the page, where it says warranty registration. Please let me know if there is anything else I can do for you.

 

The customer [redacted] E Robinson, then replied back today, 12/11/13 at 12:09 AM the below, to which we replied to on 12/11/13 at 9:52 AM.  Therefore we would consider this issue resolved.  Please let me know if you need any further information such as tracking detail, etc. and we will send it to you right away. 

From: [redacted].com

[mailto:[redacted].com]

Sent: Wednesday, December 11, 2013 12:09 AM

To: Customer Svc

Subject: RE: Contact Form

Thank you [redacted].  I will be sure to give you a high rating to the Revdex.com.  

Thanks again for your consideration of the matter.  I promise to spread the word on your business.  Is it any cheaper to order online directly than at retail stores?

I've purchased a misty mate 3. My wife have spent the past 3 hours searching online and messing with the mister to open it to pour in the water. There are no directions either online nor with the item itself. We have tried prying pushing on clips .... You name it.

I believe your A+ needs to be lowered until this company shows consumer care and give a step by step direction on how to use the product.

We have pretty much decided to pitch the product and find something that comes with instructions.

We are shipping this customer a new Cool Patio 20 unit at no cost tomorrow 6/14/15 even though this customer has not provided their warranty number details nor proof of purchase.  The customer should receive it within 5 business days.  Please note that we have been in direct communication...

with the customer; this item is covered under a 4 (four) year limited warranty.  It is not possible to issue a refund since the customer purchased through a third party ([redacted]).

The back-ordered items were not yet available.  We will follow up with this customer directly.

Upon review only 4 nozzles were sent.  We will ship another 8 nozzles tomorrow at no cost to the customer due to the inconvenience.

Unfortunately this item is not repairable.  A new unit did already ship out to the customer.  We can ship out brass nozzles as well tomorrow.

Warranty details are included in the instructions.  See attached.

We are processing the shipment to send this customer additional replacement nozzles at no cost.

The customer just sent their shipping details on 7/20 at 9:41AM.  Nozzles will ship on 7/23.