Misty Mate, Inc.

Attention everyone who owns a mistymate home misting products. Under no circumstances should anyone buy anything from this company if you want or intend to get customer support in any shape, form or fashion!

I have called the company over 100 times over the past 3 months, not once has anyone every answered the phone, left dozens of messages, sent several emails and still have not be able to get a hold of anyone to help me with my warranty parts replacement!

Review: I returned item to be fixed. I have called over 30 times no answer. They have now moved to Santa Monica California. They have not repaired the item I ordered. I bought parts to fix. The 1 part that I needed was not in repair kit. They have not sent me my broken one back. It has vanished. Here is the tracking # for proof of delivery [redacted] I have been trying to get ahold of them since 10-1-2015 They have stolen from me I purchased this item.

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Product Description

The Misty 24 Deluxe Personal Mister is a hand held portable mister that is easy to operate during your favorite outdoor activity. An ultrafine mist is created when pressure is applied to the bottle with the hand held pump. Features a large reservoir for longer activities. I just want a new one or someone to contact me. I call this stealing. This company never answers their phone. Customer service department is 100% useless.Desired Settlement: I want a new one of these. Availability: Out of stock Email to a Friend

8 Review(s) | Add Your Review

$49.99 Sign up for price alert

Sign up to get notified when this product is back in stock

Add to Wishlist / Add to Compare

Product Description

The Misty 24 Deluxe Personal Mister is a hand held portable mister that is easy to operate during your favorite outdoor activity. An ultrafine mist is created when pressure is applied to the bottle with the hand held pump. Features a large reservoir for longer activities

Business

Response:

USPS tracking #: [redacted]

Review: I purchased the Cool Patio 20 rv edition from the camping world web site. From right out of the box several of the misters were cracked and not misting. I delt with the problem a couple times. Now the issue has progress and gotten worse making this system useless. Im still within my 4 year factory warranty and have attempted to contact the [redacted] several times with many messages sent. I have just sent an email their customer service as well. Over the past couple months I have not been able to reach them for repair of the item. I feel Im owed a refund for the product or some misters that will actuality work. Im not about to purchase replacements for something under the warranty. The company won't get back to me for my concerns.Desired Settlement: Give me a full refund or send me the misters that wont crack and make this unit not function as advertised. Feel free to send the copper ones that you sell as replacements on your website. I shouldn't have to deal with this any further. This shouldn't have to be done to get a response from your company.

Business

Response:

Apologies for the delay in reply. Replacement nozzles will ship out to you on 7/24 at no cost under your warranty.

Review: I purchased a mistymate Cool Patio 17. Half the misting nozzels are cracked. The coupling that connects it to the faucet pops off every time you turn on the water. I registered my unit on the company's web site for the 4 year warranty. I called customer service and they do not answer . I left a message on three days and they did not respond. I sent emails on 2 days and they did not respond.Desired Settlement: I want nozzels that are not cracked and work properly. I also want a coupling for the end to attach to the faucet that DOES NOT POP OFF and does not leak.

Business

Response:

We are in direct contact with this customer to determine the best resolution.

Review: This is the email sent to the company via web site "Contact Us". I have no address for the company. I can't find the info online either. It's stated Revdex.com approved on website but your website said that it wasn't listed. Below is what I sent them:I purchased your MISTING SYSTEM (Cool Patio 22) for my patio this summer July 2013 at [redacted].Product Key [redacted] of the brass mister nozzles didn't put out a mist instead it dripped water. Shortly thereafter 2 more didn't work. I didn't feel that I had a recourse but I just so happened to have kept the product registration card. I'm now online and see NO obvious place to register the product, yet you say that your company is Revdex.com approved. I'm reporting this same issue to Revdex.com. I hope that we can resolve this matter in such a way that I can brag on your business.[redacted] I'm glad that I didn't submit complaint yet. Went back to your site and was able to register, however I still need this matter resolved. My preference is a new system. Thank you.Desired Settlement: My preference is a new system since I pretty much received a defective package.

Business

Response:

Good afternoon,

The first email that we received from customer [redacted] was on Monday 12/9/13 at 1:02 AM. We sent the below reply back that same day Monday 12/9/13 at 10:04 AM. The replacement nozzles were shipped to him at no cost on 12/10/13 via USPS mail.

[redacted],

I apologize for your defective nozzles. Thank you for providing your information! I have processed your warranty claim and you will receive a full replacement set within the next 5 business days. You can register your product on our homepage www.[redacted].com at the bottom left hand side of the page, where it says warranty registration. Please let me know if there is anything else I can do for you.

The customer [redacted] E Robinson, then replied back today, 12/11/13 at 12:09 AM the below, to which we replied to on 12/11/13 at 9:52 AM. Therefore we would consider this issue resolved. Please let me know if you need any further information such as tracking detail, etc. and we will send it to you right away.

From: [redacted].com

[mailto:[redacted].com]

Sent: Wednesday, December 11, 2013 12:09 AM

To: Customer Svc

Subject: RE: Contact Form

Thank you [redacted]. I will be sure to give you a high rating to the Revdex.com.

Thanks again for your consideration of the matter. I promise to spread the word on your business. Is it any cheaper to order online directly than at retail stores?

Consumer

Response:

Nozzles received as promised. Thank you very much. A+ rating for keeping your word!

Review: I purchased 2 Misty Mate Cool Camper6 Misting Systems, and both sets had cracked plastic misting nozzles. I filled out warranty information on their website, and even called and left messages, several times. They are not answering their phones, and not returning phone calls.Desired Settlement: Replace 8 nozzles with the new (improved) nozzles.

Business

Response:

Apologies for any delay in reply. We are sending this customer a full set of replacement nozzles at no cost. The customer should receive them within 5 business days.

Consumer

Response:

Are they sending 2 full sets of the newly designed nozzles (8 total) ?? I purchased 2 Misty Mates.Thanks,[redacted]

Business

Response:

Upon review only 4 nozzles were sent. We will ship another 8 nozzles tomorrow at no cost to the customer due to the inconvenience.

Review: have made several atempts to file a warranty claim over the past week. Placed on hold for for 30 minutes at a time then sent to voice-mail mutiple times. Left two messages after multipale calls have recieved no response.Desired Settlement: New missting system, the mister has 17 nozzles. When I opened the package 9 of them are cracked, causing leaks when water is applied to system. I would like to have replacement nozzles for the damaged ones.

Business

Response:

We apologize for any delay in reply. Calls are returned in the order that they are received. We went ahead and processed your warranty claim without receipt of your warranty number. A full set of replacement nozzles will be sent to the address provided at no cost. This will replace the 9 damaged nozzles and provide 8 extra. You can expect to receive them within 7 business days. If you need anything else you may contact us directly at [redacted].

Review: I purchased a Cool Patio 30 misting system from [redacted].[redacted]. The first time I turned it on, the little white misters started popping out of the nozzles. I contacted the seller, who informed me the company had made some better ones I could get. I tried to contact MistyMate by phone and got an answering machine. So I tried emailing them, they answered after the second time and told me since my product was under warranty to give them my warranty product key and address and they would send new misters free of charge, this was on June 24th. I wrote them back with the information, and have not received any new misters or a reply. I have tried emailing them 3 or 4 times asking had the misters shipped yet and still no reply, or misters and it's July 21st. I paid $50 for this thing and can't even use it, the summer will be over before long...Desired Settlement: I would just like some new misters that work.

Business

Response:

Apologies for any delay. We will ship replacement nozzles on 7/23 at no cost to the customer. A full set will be sent due to the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have called the company over 100 times over the past 3 months, not once has anyone every answered the phone, left dozens of messages, sent several emails and still have not be able to get a hold of anyone to help me with my warranty parts replacement issue. They did initially respond 30days after my first email and send me defective / wrong replacement parts which were also defective.

Please be advised that the 64 replacement nozzles you sent me packed on 6-25-2015, pack list # [redacted], 25 nozzles are defective, 6 of which are split and should never of been sent! Also these are the old design version of the nozzles, not the new gray nozzle design.

I am again requesting that you send me 64 pieces of the new gray design nozzle!

I have been trying to resolve this situation with failed nozzles since the beginning of May and summer is just about ½ over and I still don’t have a working product!

send replacement nozzles (Color Gray) 4 sets of 16 nozzles.Desired Settlement: refund purchase price for 4 kits $100 or send the requested replacement parts under warranty

Business

Response:

This has already been processed to ship.

Review: HI

I have been trying to get ahold of someone at Misty Mate to get some nozzles. I bought their 16600 unit and 2 of the four nozzles are cracked and just pour out water. Trouble is no one calls back or emails back. I have left several messages and send emails as well. Its as if no one works there or no one cares. Do they care about their business? I just can't believe they don't care and don't return call and emails. I just want good working nozzles. I don't want to return the mister unit and get my money back.Desired Settlement: Please send me replacement nozzles. Maybe they can send me four of the better brass nozzles that should come with the unit in the first place.

Business

Response:

The customer just sent their shipping details on 7/20 at 9:41AM. Nozzles will ship on 7/23.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have been unable to contact them (11 phone calls and 1 email) to get some needed parts replacements. What horrible customer service!!!
Your help would be welcome.
Thank you,
[redacted] 6/15/15

This company has the worst customer service I have ever experienced. I purchased their 20 foot professional grade misting system and it arrived with defective nozzles that were cracked. I tried several times to contact them and only get voicemail. After leaving many messages, they NEVER responded back to me. It is impossible to talk with a person when calling their customer service number. I feel that this is a cheaply made product and they just want their customers to give up when trying to get any help from them. THEIR WARRANTY IS USELESS AND SO IS THEIR CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!

Review: Company has a four year warranty on their product; I have tried to contact them about my mister nozzles that are not functioning. Phone calls are not answered, nor returned.

I finally received an Email from Customer Service wanting to know what my problem was - I had stated in my original request an in my reply to their Email.

Another week has passed, and still no reply. It has been over three weeks since my first phone call.

Thank you for any assistance in obtaining a reply/answer.Desired Settlement: Honor warranty.

Business

Response:

Warranty details are included in the instructions. See attached.