Mitsubishi Electric Visual Solutions America Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This response given by "***" is a blatant lieHe was rude and condescending from the moment I answered the phoneHe made NO effort to fix anything but instead made excuses and accused me of being dishonestHe disrespected and belittled me at every turn during our conversationHis only interest was making excuses not to fix the televisionI never once used "Profanity Language"There are thousands of accounts of this part having a problem, yet he again lied and said there was no problem.
Regards,
*** ***

We apologize for the trouble the customer is having with his
television The lamps she mentioned are a consumable item, and the life
expectancy is based on the day-to-day usage In reference to the DLP chip
this is a separate issue which we are providing assistance and will offer a
solution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Furthermore I am awaiting a new settlement agreement which fully outlines the responsibilities of both parties, as the previous settlement form sent to me only specifies one chip to be replaced.
Regards,
*** ***

We apologize for the trouble this customer is having with her television. We have contacted the
customer to provide assistance and offer a solution

We apologize for the trouble the customer
is having with the Mitsubishi Television We have contacted this customer
and a solution was provided that would be satisfactory to both the customer and
Mitsubishi

I reject the resolutionMitsubishi has not returned calls, and expects
me to transport the device hundreds of miles one way for repair I was contacted them about weeks ago, and have not yet received a returned call. I have no option but to affirm my previous position of requesting a replacement television, as it has been nearly two months without itI did not pay $for a paperweight

We have contacted the customer and based on the problem found, we are offering a solution that will be satisfactory to both the customer and Mitsubishi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We apologize for the trouble the customer is having with his
television Based on the age of his unit (model) and that
no previous repair services were made on this unit, we
offered this customer a free of charge part of which the customer
declined

We have contacted customer to provide further assistance and offer a solution.Sincerely,*** ***Consumer Relations Advisor

We apologize for the
trouble this customer is
having with the television. We are
contacting the customer to provide assistance and offer a solution

"line-height:115%,"sans-serif">We apologize for the trouble this customer is having
with their printer. We are contacting
the customer to provide assistance and offer a solution.Sincerely,*** ***Mitsubishi Electric Advisor

We have left 5 messages for this customer without response. Our offer of a free of charge part for his 6 year old television is still open. We will continue to support this customer if he returns our calls.

This customers TV is 9 years old and is beyond any moral or legal requirements for monetary support from Mitsubishi.  We apologize that we cannot do more.

We apologize for the trouble the customer is having
with his television.  The lamps that customer mentioned are a consumable item, and
the life expectancy is based on the day-to-day usage.  We are contacting the customer to provide assistance and offer a solution.

We have tried calling customer couple of times and have left couple of voice mail messages to call us back so we can offer him assistance.  As well sent customer an email letting him know how to reach us.  As of today we have not heard back from this customer.

We have contacted this consumer and negotiated a resolution acceptable to both parties on 4/20/16.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have received zero calls or voice messages from Verizon.  They have my home number ###-###-#### as well as my cell number ###-###-####.  I have also contacted the offices and told my case was assigned to a [redacted] and was directed to leave a voice message because she was at lunch.  I have yet to receive a response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
                           Hello Revdex.com. first off id like to thank you for ur support. I returned a phone call to [redacted] from Mitsubishi [redacted]. He was saying again they would send replacement part to nearby dealer for replacement. And he is going to charge me $200.00 to replace this chip plus another $100.00 dollars to drive to me so thats  $300.00 dollars. I told him in my enclosed paperwork it stated the replacement part would be sent to customer ( me ) for free. I have highlighted those false statements. After asking [redacted] I would like them sent to me he clams he dosent know anything about that statement and will not honor it. But yet all the other things we talked about were just the same as what im enclosing. He said he would not sent me the part cause ( check this out ) I might just sell it on ebay or that I might just tear the tv up trying to replace it. Now im starting to get alittle up set. It clearly show this company that wrote the information I enclose is a authorized service dealer for Mitsubishi, but yet [redacted] dosent know anything about who wrote it. could u please send him copies of what I sent to u. He sayed I can not fix it myself it had to been done by authorized person. Thats also not true because I highlighted that part also. Please help as u can see these where statement made by a authorized service dealer of Mitsubishi that he know nothing about ( right ) Thank you Revdex.com. this is bad business..    [redacted].