Mitsubishi Electric Visual Solutions America Inc

Review: My television has become useless after only 5 years. The company used a chip which results in white dots appearing on the screen one by one until the picture is worthless. My research revealed that the company knew of the defective chip and used it in many televisions. They refuse to acknowledge it is defective, though there have been many complaints and issues with it. When I wrote to them from their website there was no response. I wrote again a week later and again got no response. I finally left work to call during their business hours. They are happy to replace the chip for free if I pay for the labor which amounts to over $200. I asked them to send me the chip and I will replace it myself, but they refused. Their offer of replacement tells me they know the chip is defective, but I will not pay to replace what they admit is defective.Desired Settlement: I would like the defective part replaced at no cost to me. I am happy to replace the chip myself without holding them liable for any subsequent damage. I hold an electronics degree and will have no problem replacing the chip myself. I simply want this television put in the condition it should reasonably be in after only 5 years of service.

Business

Response:

We apologize for the trouble this customer is having with her television. We have contacted the

customer to provide assistance and offer a solution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I waited well over a week for them to do what they said, in sending me a release before sending me the part I requested. Today is the fifth of January, and I finally received their release. I called them many times with no luck getting through on their phone. I sent you a second message, and them a second email. It's terrible what a consumer must go through to get something done, even after a business comes to an agreement. Mitsubishi's lack of timeliness in following through with their deal has been nerve racking and unnecessary. I feel as though their slow response was intentional and premeditated. I say this to you only so you may have a record for future consideration as other consumers may have dealings with Mitsubishi. I pray I am the only one who has had these problems, but if not I want my concerns on the record. The Revdex.com has been nothing but kind, considerate, and very helpful to me and I appreciate that very, very much. You are a godsend. Thank you! Now I will wait for my part to be shipped and hope I have no need to send another "help me!" note. I will definitely write to let you know the rest of my experience as we proceed to put an end to this. Thank you again.

Regards,

Review: I purchased a DLP television 5 years ago. Since that time I have had to replace the lamp 4 times. The lamps last a little over a year which is not what was explained to me when I purchased the TV. I have done this without complaining even though I feel that the lamp should last longer based on other televisions with different manufacturers whose lamps last a lot longer. Now I have white spots on over half the TV which makes it difficult to watch. After researching the problem I discovered it was a defective part called some type of chip that's cracked. There were people who stated that Mitsubishi had replaced the part and labor for free. There were others that said they had to pay for labor. I called Mitsubishi and explained how I had spent a lot of money on replacement lamps, one as recent as December. I asked if they could replace this part that was obviously defective. The lady said they would replace the part but I would have to pay labor. I asked to speak to a supervisor. She said One was not available and eventually hung up on me. After 3 calls I finally spoke with a suoervisor who refused to pay for labor or send the part to me so I could install myself and not have to pay over $200 for the installation. I don't feel it's fair for the consumer to pay for the labor to replace a defective part. Also it's not fair that some consumers have had their part and installation covered by Mitsubishi and others have had to pay. I feel there should be a recall for a television with this many problems in such a short period that the consumer is required to cover the cost after buying such an expensive TV. I was willing to take the part if Mitsubishi would send it directly to me and let my husband or son install the part but James, the supervisor, insists on forcing me to incur a $200 plus bill for installation.Desired Settlement: I would like for Mitsubishi to have the service center that they choose(I'm not given the option of choosing one) replace the part without me paying the quoted $200 plus fees. Or they can send the part directly to me and let us do the installation.

Business

Response:

We apologize for the trouble the customer is having with his

television. The lamps she mentioned are a consumable item, and the life

expectancy is based on the day-to-day usage. In reference to the DLP chip

this is a separate issue which we are providing assistance and will offer a solution.

Review: RE: Mitsubishi Case # [redacted] November 11, 2010 a Mitsubishi L75-A91, 75-inch 3D Ready [redacted] was purchased and replaced December 30, 2010 as original unit was defective. This is the second major issue for repair of the unit. The TV now requires a Light source, as the picture is dimming. The replacement part is NOT available. We paid $4,750. for the TV less than 4 years ago and there are NO parts to repair it. We were offered $2494.53 for the TV. [redacted] covers misrepresentation regarding the quality or nature of a product, etc. Commission of consumer protection & Federal trade commission has by-laws for unfair and deceptive seller product and services. Mitsubishi scrapped the manufacture of this model in 2012. There are not replacement parts for the units they sold or are being sold (Sellers on [redacted]. When originally purchased, we were told no extended warranty was available. This unit is in pristine condition. To replace this TV would cost approximately $4000 and a step down from the quality expected from Mitsubishi. When replacement parts are ordered, they are not guaranteed to be new. It is expected that Mitsubishi will part out our TV if a buy out is accepted for the appropriate amount. It is deceptive and unconscionable to sell a $4700. TV that has no replacement parts for repair. The units on the market should be recalled.

Product_Or_Service: 11/12/2010

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Our unit is in pristine condition. What we want is the replacement part but since that is not available, $4000.00 would be necessary to replace the unit.The TV can then be returned to Mitsubishi as they request. A comparable new unit could be offered. I feel a responsibility to purchasers of the LaserVue TVs. Sellers should be made aware that they are selling a TV that cannot be repaired, as the replacement parts are not available.The LaserVue TVs should be recalled

Business

Response:

We apologize for the trouble the customer is having with the Mitsubishi television. It was never our intent to misrepresent our

products. Mitsubishi has made a concession to compensate this customer by

offering a fair value for the television.

This is calculated based on when the customer has had good use of the

television and the date it was reported of the issue. Also we take into consideration the amount the

customer paid. It is a standard

calculation formula used by our accounting office and unfortunately we cannot

deviate from it. Unfortunately,

Mitsubishi cannot offer the customer a replacement television as we no longer manufacture

televisions. Our original offer still

stands if customer wish to accept.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I have attached a copy of the formal complaint submitted to the [redacted] for consumer affairs. Due to the fact that Mitsubishi knew that the parts would soon NOT be available in conjuction with the their decision to conclude the manufacturing of the unit in 2012, an offer to buy back the TV could have been made at that time. The depreciation is being calculated for the time of use, but the former stated facts still apply. They claim an anouncement was made that they were scraping their manufacturing of the TV, but no notification was sent to their buyers. Our name was on file with Mitsubishi as they sent from their facility in Ontario, CA a replacement unit in Jan., 2012. A full buy back of $4750.00 has been requested of both Mitsubishi and [redacted] as the unit was sold with full knowledge the replacement parts would at some point be necessary for the units that were purchased. Basically, we unknowingly purchased a TV that could not be repaired. According to their response, they did not intentionally mean to mislead their buyers. Responsibility for the quality and the maintenence of their product is in the hands of Mitsubishi. I would not expect replace parts for an older TV, but I possess one that was delivered one year before they stopped manufacturing the unit. After the hype and sales tecniques to encourage a person to purchase their product, it is their responsibility as to the recall and buy back of their units in a timely and ethical manner. Full replacement buyback of $4750.00 is what is acceptable.

Review: There is a known defect with the chips in their televisions. They are claiming in order to have the repair done, they are covering the parts but I have to pay the shop fees. They refuse to send the part to me directly, and won't absorb the cost of the technician I don't need. If they are acknowledging the problem to the point of covering the part at no charge, they need to pay the shop fee or allow the end user to replace the part themselves. Expecting me to pay $200 to have a defective part replaced is unacceptable.Desired Settlement: Free replacement and labor covered of the defective part.

Business

Response:

We apologize for the

trouble this customer is having with their unit. We have offered a

solution based on the age of the unit and also based on the fact that there was no other

repair history reported on this unit.

Review: They have sold to the customers a defective part in there high defination tv. I paid 3000.00 in 2011 for a hd tv my tv includes a built in stand that is also a book case with shelves. Only after 10 days after my waranty expired my lamp went out , cost 150.00 to replace but they said It was easy to replace and we could do this ourselves which we did 3 times. The last bulb we bought from a electronic on line which was a discount price compared to ordering from Mitsubishi direct. Which was about 8 months ago. Now last night while we were watching Tv a white spec showerd up like whie dot. I changed channel but still there. Then this morning more dots I got on line and went to consumer afairs web site there are at least 1000 complaints against Mitsubishi tv regarding spots on these HD tv, so I called a cr that is on my manuel talked to ** and he said it is a defective chip and they will replace this for free but I have to pay a repair technicion to replace this. 200.00 and a travel fee of 100.00 due their is not a service repair place here where I live now I researched this problem all day today this is a recall issue as to this defective part was used in most of the HD tv on the market. And since Mitsubishi is aware of the problem they should furnish this chip and pay the repair them selves. My tv is only 4 years old and I already replaced the bulb 3 times 375.00 out of pocket and now another 300.00 out of pocket MY TV HAS WHITE SPOTS AND THEY ARE AWARE OF THESE DEFECTIVE PARTS but are not going to take responsibility and fix this problem which I am not the only one haveing this issue. There needs to be a lawsuit going on this issue but as for me I am on a fixed income now and can not afford to put any more of my money on their defective tv which should of had a mandatory recall and had fix this as it seems all of the same tv in my series has these defective parts. my tv is [redacted] seriel # [redacted] I purchased in Montana 2011.Desired Settlement: I can install this chip my self there are plenty of videos posted on line I want them to change their policy and send me the chip for free and let me install my self or since they know that their was defective parts in manufacturing these high defintion tv they should repair this them selves without charge to the smuck that got conned by a mitsubishi rep. of theres saying you pay more due to this tv will last for many years and probably the last tv you will ever need. all BS if you ask me .

Business

Response:

We

apologize for the trouble the customer is having with his Television. Mitsubishi already offered a

reasonable solution for the repair of a unit that is over 6 years old. We will contact customer again to further provide assistance.

Review: We purchased a 65" Mitsubishi Television, and now it has white dots all over the screen. We emailed Mitsubishi Electric of the problem, and they state they will cover the DLP chip, but we have to pay for the labor ($200). We advised them that this is a known defect, and should not have to pay for the labor. We also advised them, that we are willing to replace the chip ourselves, which they refused. After reading other Revdex.com complaints about Mitsubishi, we aren't the only one's with this problem; as well as hundred of complaints on the internet, about this same problem.Desired Settlement: We would like the TV repaired at no cost; or replaced.

Business

Response:

We apologize for the trouble the customer is

having with her Mitsubishi television. Just to clarify this customer purchased her unit in October 2008 from a rent-a-center dealership. Based on the age of the television and we show no other previous service repairs problems on this unit, we have made a fair offer to the customer.

Review: I originally contacted Mitsubishi several b years ago regarding problems I was having with my tv. The main issue being with dots appearing on my screen. At my original contact with them, I was promised a replacement part at no cost to me for a dlp chip. I never received it...and after looking into it further, there was actually a lawsuit against them regarding this faulty dlp chip. Yet, I never received my replacement. I have been given the run around on this over and over and now they are saying that it's too late.Desired Settlement: I want them to send me the dlp chip replacement that I was promised from the beginning.

Business

Response:

We apologize for the trouble the customer is having with his Television. Mitsubishi has offered a reasonable solution for the repair of a unit that is over 7 years old. We have contacted customer again to further provide assistance.

Review: I had reported a problem with the TV while the TV was under warranty, but they are not honoring their warranty terms. Reference# or Case# [redacted]

I had reported a problem with the TV while the TV was under warranty, but they are not honoring their warranty terms. Reference# or Case# [redacted]Desired Settlement: Fix the problem or replace the TV.

Business

Response:

Thank you for contacting Mitsubishi

Electric regarding your television. Our records indicate that we have recently

contacted this customer to offer additional technical support.

Review: I bought a Mitsubishi CP-D70DW dye-sub printer but the quality of the photograph is horrible. Photos are blurry and not sharp at all regardless of the quality setting I adjust it to. The setting for Fine, Super Fine and Ultra Fine has no difference. The color, clarity, contrast, and sharpness are not at all satisfying to be sold as a professional grade printer. I have gone through the tech support on http://me-vis.com and even called 1 (888) 307-0349 numerous times and spoke with tech support but they seem to take me in circles. I found out the corporate office was in Cypress (even tech support) and they wouldn't let me come swing by the office to have my printer checked out but they can spend 3 hours with me over the phone. I think for the price I have paid I shouldn't have to deal with this poor quality.Desired Settlement: I honestly just want to get the checked out and fixed to the rightful quality of printing. But if not I think I should be able to get a replacement printer that offers the type of quality that was advertised. I should be able to use the different settings available and seeing quality difference and not pixelated images.

Business

Response:

We apologize for the trouble this customer is having

with their printer. We are contacting

the customer to provide assistance and offer a solution.

Review: 12 November 2010 we ordered from One Call, [redacted], a Mitsubishi L75-A91 1080p LaserVue HDTV for $4750.00. Order Number [redacted]. It was shipped via Reddaway 11/24/2010.The TV was received and properly set up. The television did not function properly and we were told to have a technician come to diagnose the problem. He was a certified tech that diagnosed an alignment issue with the TV. We had to pay the technician for the service call, $120.00. He notified Mitsubishi and a replacement TV was ordered. It was sent directly from Mitsubishi Digital Electronics America, Inc. [redacted]. Purchase order Number L75-A91. During our conversation with Mitsubishi especially with the problem/replacement issues, we again inquired about an extended warranty especially due to the present circumstances.Mitsubishi told us that an extended warranty was not available but if there were difficulties with the unit, replacement of parts or quality issues would be honored by them. No time limit was indicated throughout this conversation.The direct delivery from Mitsubishi was shipped via MFSY-Manna Freight, order date 12/30/2010. It was scheduled for delivered to our home on Jan 13, 2011.The defective TV was picked up at time of the delivery of the new unit.We now have an issue with the TV. We called Mitsubishi and told them that the red light was on and had tried system reset with no result. Mitsubishi said they did not offer any kind of technical support to troubleshoot. They said a technician must again come to diagnose the problem.The Tech called a Mitsubishi rep who said for us to order two parts about $800.00,main board & power supply,then see if one of them worked. Our selection of the TV was due to the extensive advertising and purported quality of the unit. We are now told that the co had fazed out the TV in 2012 & many parts are not available. Mitsubishi support offers no remedy & their rep says the issue could be expensive or un-resolvable.Desired Settlement: The TV is in pristine condition but totally non functional.A replacement/guaranteed part replacement and service fee refunded/or full refund for the original cost of the TV is requested.Refund because TV repair parts are not available, an extended warranty was not available at the time of purchase but assurance from Mitsubishi that any problems would be resolved.OR Paid repair & parts with warranty.Guarantee that future issues could be resolved with available parts. Dishonorable Mitsubishi.POOR

Business

Response:

Mitsubishi has resolved this customer's issue and the case has been closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I purchased a lamp for my television on January 14th,2013 for $134.93. I have had this in my tv for 6 months and it has already blown out. The website says the bulb has a 1 year warranty, so I called the parts line last night. I spoke with a lady named [redacted] who told me my part was no longer warrantied. I explained to her that I have not had this lamp for 6 months and that I am very upset. The bulb has a 1 year warranty on amazon also. She told me she would transfer me to customer relations because they would be able to help me. I spoke to a regular employee who basically told me I had to buy a whole new one. The last lamp in my tv lasted 3 years. There was no way that this one only lasted 6 months. She told me that the only reason the lamp would stop working is because I have overused or underused it or that the temperature in my house is different. I told her nothing in my house has changed and that made no sense. I asked to speak to her boss. I was put on the phone with a lady named [redacted], that's the name she gave me. She proceeded to tell me they were not going to do anything about it. I asked who I could contact higher than her. She was very nasty and told me that she represented all of the company and that her bosses would not talk to me. She refused to give me any other information for corporate or anyone higher than her. I have all my purchase receipts. I merely asked them to honor the warranty and replace the lamp. I had no problem sending them back this lamp so they could see why it gave up so soon. This was very pathetic business practices. As a consumer I told them I would never order from them again after this. Also I did tell her that the same lamp is on Amazon for half the price with the year warranty. She told me basically that's because their part is not from them so it's not of their quality. I've never heard something so ridiculous. I would appreciate some help in this situation. This is not how anyone should be handled at any business.

Product_Or_Service: mitsubishi lamp

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I would like my lamp replaced. I am willing to send them the dead one so they can see why it was defective.

Business

Response:

Thank you for contacting Mitsubishi Electric regarding your television. We are sorry to learn of the problem you are experience and apologize for the inconvenience. Due to the age of the unit, we are unable to offer assistance at this time. Thank you again for contacting us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The bulb that we purchased from the company was only 6 months old.

Regards,

Business

Response:

Thank you for contacting Mitsubishi Electric regarding your

television. Our records indicate that

we have recently contacted this customer and were unable to reach a mutually

agreeable resolution.

Review: Mitsubishi TV having a stuck pixel issue MANY have with these DLP sets. Want replacement DLP chip. Reached out to Mits to no response.

Mits WD73735 TV purchased in late 2008 has a bunch of stuck pixels. Common issue wit Mits' DLP sets.

http://forum.blu-ray.com/showthread.php?p=8159608

(whole thread about this)

http://forums.cnet.com/7723-7596_102-412148/the-defective-mitsubishi-dlp-tv-owne...⇄ />
(Find "white dots")

Seems the provider of these chips was cheap garbage.

Cost was 2777.86 from Circuit City (who I can't deal with since they are out of business).

I'd like a replacement DLP chip which WILL fix this issue and don't think I should have to pay $200 to fix and problem that should've never occurred in the first place and has happened to MANY MANY people, even right out of the box.

Probably just is getting worse and worse.

I emailed Mitsubishi and received ZERO response. Hoping you guys can help.Desired Settlement: Want a replacement DLP chip.

Business

Response:

According to our records we have recently provided service

for this customer’s product.

Review: I purchased a 82" Mitsubishi DLP television. The purchase price was approximately $2,700. It has been serviced 2 times in the last year and was never really fixed from shutting its self off on its own. But I just dealt with the defective product it because of the among of money I spent on the tv set.I saw online were the tvs had lots of defective parts. Mitsubishi never wanted to replace it just repair it. On November 23 2015 it began to experience white and black lines on the screen. I contacted the company and they informed me that I need to take it to tv repair shop. and find out whats the problem with the TV. I Paid 65 dollars just to see what was wrong with the set at Halter TVs. Halter TVs found a bad light engine in the television and needed replaced. They agreed to cover the cost of the part, If I paid for the labor. Halter TVs have tried to contact them for going on almost 2 months now about sending him the part for the repair. He has sent countless emails and I have made countless phone calls. But I still don't have the part part. I have talk to 2 different consumer Relation advisors. [redacted] and [redacted]. [redacted] was the one to tell me to take it to the repair shop and [redacted] on January 6 2016 said the part would be out in five to 7 business days and still no part. When you call customer care they cant get you a tracking number for the part. I last call them on January 19 2016. The case number for this problem is [redacted]Desired Settlement: I would like the part sent out to Halter TVs and the Labor Paid for by Mitsubishi and a extend warranty Or replace the tv.

Business

Response:

We have worked directly with the customer to resolve and the television is now repaired.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have several complaints with Mitsubishi Electric. I purchased a lamp (bud) for my television last year (April, 2013 and February 2011) to be exact, and my lamp has already gone out. I contacted parts and the individual with whom I spoke with found this to be strange also; in which, he transferred me over to customer service. I restated my problem with the rep and she confirmed that indeed it was a lamp issue, but stated that there wasn't anything she could do. I stated to her that my original lamp (bud) lasted way longer than this replacement bud (3years). She stated that this is a normal wear and tear item, and gave a list of reasons why it could have gone out already. I shared with her that I didnt do anything differently than when I had the original lamp (bud). She then proceeded to tell me there wasn't anyone who could help me. I asked for her supervisor and the supervisor told me she is aware of my issue and offered me a $10 discount. I asked if there was anyone else that I could speak with and she told me there wasn't. I asked if she could escalate my call to their corporate office and she stated that there wasnt anyone there. I asked for their direct number and she stated that she couldnt give me that information. She then stated that she would have an advisor contact me but then stated that she didnt think they would call me back. I asked her was this call being recorded and she stated sometime. I wasted $2,500 on a television that is nothing more than a yearly money trap.Desired Settlement: I would at least like a better discount other than $10. I felt as if it was an insult to their consumers. They are aware of the problems with their lamps (buds) and refuse to be accommodating to the very people who purchase their products.

Business

Response:

Thank you for contacting Mitsubishi Electric regarding your television. Our records indicate that we have recently contacted this customer and were unable to reach a mutually agreeable resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,