Mitsubishi Electric Visual Solutions America Inc

Review: Purchased a Laservue L75-A91 for over $ 5,495. Have multiple warranty issues with it within the warranty period of 1 year. Contacted Mitsubishi to have it repaired, they sent multiple technicians to our residence. It has been 6 months since the first service call in May of 2013, and none of the technicians have been able to repair the TV. Mitsubishi is now offering $ 1500 as settlement, and will remove the TV from our premises. This is +/- $ 4000 less than we paid for the TV.The case number for this is File# 925624Desired Settlement: We want the TV repaired, replaced, or the purchase price refunded.

Business

Response:

According to our records we have recently contacted the customer and arrived at a mutually satisfactory resolution.

Review: I have two Mitsubishi DLP televisions in my home. One is a 72 inch [redacted], the other is 65 inch [redacted] Serial #[redacted]. I have had non-stop issues with them. The bulbs went out and when I called support they act like didn't want to help. All they wanted to say is they were going to charge me. I've been a loyal customer for years with Mitsubishi products I've had the 72 inch for about 3 years, and the 65 inch for a little over a year. The 72 inch DLP always cut off by its self constantly after being on for maybe 1 hour and there are no timers set on this TV. The back of the TV seems to be really hot and have a burning smell coming from it. The 65 Inch is just a black block. I don't understand what type company doesn't want to help the customers and the customer service is extremely poor when it comes to assistance. I spent a few thousand for each of these TVs and this is unacceptable. I want these issues resolved asap. I will not stop until it is resolved.Desired Settlement: I want my Televisions fixed, I want compensation or a settlement offer for at least one of the televisions and the other fixed.

Business

Response:

So for this cx I went ahead and set him up to have a diagnostic done for his 2 TV sets. Once we have the diagnostic we will review it and go from there..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In 2014 I filed a Revdex.com against Mitsubishi due to making multiple contacts them about needing bulbs for both of my TVs and never receiving any assistance from them or their customer service. One of their service partners lied on me stating that I didn't want them to diagnose my TV when truth is I never got to speak with them more than 5 minutes. I never had a chance to speak with Mitsubishi either via-phone because of my work hours they were unwilling to accommodate; even after I tried calling during break I was unsuccessful in getting anyone. I was always told we have no record of your call. After going back and forth I finally decided to purchase the bulbs the for both of my TVs and I installed them. I gave up on my Revdex.com complaint because I got no where. I began getting white dots across my TV I googled this and contacted Mitsubishi again about this issue. They said they would send the part to a another service partner but I would need to pay $200.00 for the repair. Which I feel is unfair they never assisted me the first time, their service partner lied to them back them which it seemed like they sided with them. I asked can they send me the part and let me have it installed and they refused nowt the whites dots are almost over my TV I can barely see the picture. The customer service hasn't been good, I was in the hospital due to a near death experience financially I can't afford to pay $200.00 for TV repair they never helped me in 2014 I had to do it myself the least they could do is take care of this for me. I'm only having the issues on one TV not both I'm just asking for them to provide excellent customer service for once to one customer. I have over 10,000 followers on Twitter, FB, and instagram who share my post and tweets under my music page daily social media will eat this up good or bad. PLEASE HELP I'm asking that they making this right. I did the bulbs without resolve from them they could at least take care of this. I will be waiting. Send the part to your service partner and cover the cost of the TV repair for all the bad customer service and also for not assisting me in my original complaint with both my TVs in 2014. The dots have been on my TV since about January of this year and now have taken over my screen it was one now it about 3 or 4,000 white dots all over my screen. I will accept nothing less than this as resolution

Regards,

Business

Response:

We apologize for the problem the customer is having again

with their Mitsubishi television. In

reference to the problems in 2014, please be advised that the lamp is a consumable

item, which will need replacing from time to time. The life expectancy for these lamps is based

on the day-to-day usage, also warmer air or poor ventilation can shorten the

lamp life.

In reference to new symptoms customer is experiencing on her

television, we are contacting the customer to provide assistance and will offer a

solution. Sincerely,[redacted] Consumer Relations Advisor

Review: I need a replacement DMD/Dlp Chip for my 65 inch tv that this company has a known problem with thye offered to send me a part to acontractor and have me pay for instllaing it I can install it myself I asked them to send it to me and I could install it myself and they refused. This is a known issue with this model of tvs and alot of others I feel this company should send me a replacement part and let me install it myself without havving to pay someone to fix a defective product of theirs. please contact me at ###-###-#### for more info my mailing address is [redacted]Desired Settlement: I would ask that this company forward the part to me and me install it myself. I am qualified or know of some qualified people to do it for me for free or a small fee which I am willing to pay but not 200.00 plus milage to fix a defective product of this compnay. actually they should be willing to come out them selves and install the part free of charge for ever person that has bought this type tvs and other products of theirs. This is a product defect and should be corrected by a recall

Business

Response:

We apologize for the trouble this customer is

having with the television. We are

contacting the customer to provide assistance and offer a solution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a 65 inch Mitsubishi model WD-65733 serial [redacted]. This is the worst product I spent over 2000.00 on this TV replaced the lamp because the screen went out now there are tiny white dots all over the screen I do research and see several people are having the same issue with this TV and have to pay 200.00 in order to get it fixed also the TV shuts off on its own when you watch This is a defective product and I want a replacement TVDesired Settlement: Another television

Business

Response:

Thank you for contacting Mitsubishi Electric regarding your

television issue. Our records indicate

that we have recently contacted the customer and have arrived at a mutually

agreeable resolution.

Review: Last year I purchased a Mistubishi Television Model WD-60C9. Just over a year of spending a considerable amount of money on this Television it began getting white spots all over the TV and Got to the point where it could not be watched. I could their tech support, I was called names, screamed at, laughed at. I was even told "Its not my fault you cant pick out a quality product". I have researched and discovered this is a common issue and is due to a faulty chip within the TV. The chip has an issue. Mistubishi would rather abuse their customers than replace a defective part.Desired Settlement: I would would like the defective part replaced.

Business

Response:

We

have contacted customer to provide further assistance. We offered to cover the cost of the part. Our records show the tv was sold

in October of 2009 to the dealer. This

tv is passed the warranty period. In

consideration to provide further review, we asked customer to provide

proof-of-purchase receipt showing date of purchase. Customer became angry and insisted we sent

him the part so he can make the repair.

Explained to customer this is not a consumable part and it requires to

be repaired by an authorized repair technician.

Customer again became angry and verbally abusive using profanity

language. We will not provide or contact

this customer further. We are very sorry

for the inconvenience but we did try to provide assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This response given by "[redacted]" is a blatant lie. He was rude and condescending from the moment I answered the phone. He made NO effort to fix anything but instead made excuses and accused me of being dishonest. He disrespected and belittled me at every turn during our conversation. His only interest was making excuses not to fix the television. I never once used "Profanity Language". There are thousands of accounts of this part having a problem, yet he again lied and said there was no problem.

Regards,

Business

Response:

We apologize for the trouble the customer is having with his

television. Based on the age of his unit (2009 model) and that

no previous repair services were made on this unit, we

offered this customer a free of charge part of which the customer

declined.

Review: I bought a Mitsubishi 65" DLP Tv, it's one problem after another, I had to buy 6 lamps for it inm the past year, Now my screen is showing white and black dots all over it, They admit its a defective DLP Chip, Wants me to pay for parts and labor to fix the defective parts. Very disrespectful the way they talk to customers calling in with issues, Not acceptable, I want my tv REPLACED with a new one.Desired Settlement: I want my TV replaced with a brand new one, I have to many issues with this tv and the defective dmd chip is the last straw, I want my tv replaced, thats all I'm asking

Business

Response:

We apologize for the trouble the customer is having with his

television. The lamps he mentioned are a consumable item, and the life

expectancy is based on the day-to-day usage. In reference to the DLP chip

this is a separate issue which a solution has been provided to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: In 2009, I purchased a 63" Mitsubishi DLP television. The purchase price was approximately $2,300. Through July 2013, the television worked well, but beginning at that time, I began to experience white spots on the screen. I contacted the company and they informed me that a chip had gone bad in the television and needed replaced. They agreed to cover the cost of the part, If I paid for the labor.. I agreed and the part was replaced. Recently the television has begun showing the same symptoms. The chip that was replaced only lasted 15 months. Upon contacting Mitsubishi, they stated that they refused to provide any additional assistance. A quick search of the internet shows hundreds, if not thousands of people having this exact same problem with this television, yet Mitsubishi refuses to issue a recall, or correct their manufacturing issue. One should not pay thousands of dollars for a product that was manufactured to be defective.Desired Settlement: Since these televisions are obviously defective right off the manufacturing line, I would like a replacement television (refurbished is fine) that will last more than 15 months in between costly repairs.

Business

Response:

We apologize for the trouble this customer is having with his

television. We are currently contacting the

customer to provide assistance and offer a solution.

Sincerely,

Mitsubishi Electric US

Consumer

Response:

I reject the resolution. Mitsubishi has not returned calls, and expects me to transport the device hundreds of miles one way for repair I was contacted them about 2 weeks ago, and have not yet received a returned call.

Review: I purchased a 73 inch Mitsubishi TV in 2008. Model WD [redacted] Serial Number [redacted]. Within 30 days the lamp went out. I called Mitsubishi and they said they would send one out at no charge but they could only do this once for the life of the TV. I had seen on the internet about other customers having issues with white dots on their TV screens. I did not start having this until about a year ago. I called and they said it was due to a faulty chip and they could have the chip replaced. There was no charge for the chip but the service charge was $200. I did not have $200 so I did not have the chip replaced. Yesterday I called to get the chip replaced and the man on the phone said "We cannot help you. Your TV is too old." He never asked my name, my TV model number or serial number. He did not offer the chip to me at no cost or for $200 service fee or at my own cost. I asked to speak to a manager or supervisor twice and he put me on hold briefly and came back on the line stating he couldn't help me. He provided a website for consumer affairs that did not work. It is my understanding that the chip is faulty in the Mitsubishi TVs and I feel they should replace the chip.Desired Settlement: I would like the chip replaced in my TV. Other than the white spots on the TV, I really like my TV and I paid $2999 for it and I expected it to last a long time for that price.

Business

Response:

This case has been closed to the satisfaction of the customer.

Review: Software Version 13.06 1 TV was perfect 2 Decided to add TV into my media center loop via Ethernet (all is working) 3 Next morning TV did an auto software update (TV turned on but color was very purple) 4 turned off after 15 mins of no luck in menu settings (which had no effect when selecting) 5 called Mitsubishi they said needed serial numbers 6 turned back on TV and got nothing but fast flashing green led (which is all it now does) 7 called Mitsubishi again and after a lot of blah blah blah....they said I have to call a repair 8 Mitsubishi gave me 2 numbers of local certified repair 9 Called Mega TV Services ...they said tv will not update software via usb flash so bad chassis 10 Estimate was 499.50 total 11 I am a 25 year vet repair in computers so I did my own research and found the following: http://www.avsforum.com/t/1397654/mitsubishi-defect-in-2011-dlp-sets-fix 12 This article refers to exactly what I am having problems with.13 to sum up: TV DID AUTO SOFTWARE UPDATE....UPDATE WAS INCORRECT OR CORRUPT......THAT RUINED MY TV.........MITSUBISHI IS DIRECTLY RESPONSIBLE FOR THIS PROBLEM AND I WANT IT COMPLETELY REPAIREDI was told by 2 different repair techs that when I plugged in my Ethernet cable that caused static and blew the processor. I was very upset to hear this. Then I find out that others are having software update problems. B I N G O ! !Mitsubishi? Why do you have your phone answer people act like they know nothing about the fast blinking green light problem and if you Google that it is all over the web? Why didn't the phone person ask me right off if I just updated my software?I want this fixed and if an extended warranty is available which I do see that advertised on your site........please let me know the cost. I cant have such an expensive tv go down just because of software of static sensitivity. I did nothing wrong but now I am afraid to leave a Ethernet cable plugged in ...maybe it will happen again. PLEASE REPLY ASAP

Product_Or_Service: Mitsubishi DLP TV

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

Repair TV and cover all my cost including out of pocket cost to date with backup proof if needed

Business

Response:

According to our records we have recently contacted the customer and arrived at a mutually satisfactory resolution.

Review: I own a tv and it had a defective part that is up for a recall. My tv falls right into guide lines for replacement. I have a statement they enclosed about replacement. It says quote" Mitsubishi is currently supplying an improved part to their CUSTOMER for FREE. After contacting them they say I have to pay 200.00 for a repairman to come and fix it plus another 100.00 for him to drive to my place so total 300.00. They say in my quote above " replacement part to their CUSTOMER for FREE. Falsifying statement after admitting improved replacement part.Desired Settlement: just would like replacement part sent to me the CUSTOMER for FREE of charge as they stated. thats all im asking for them to fulfill the obligation. I have given them all the information that was required but they have not responded

Business

Response:

We have left 5 messages for this customer without response. Our offer of a free of charge part for his 6 year old television is still open. We will continue to support this customer if he returns our calls.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Hello Revdex.com. first off id like to thank you for ur support. I returned a phone call to [redacted] from Mitsubishi [redacted]. He was saying again they would send replacement part to nearby dealer for replacement. And he is going to charge me $200.00 to replace this chip plus another $100.00 dollars to drive to me so thats $300.00 dollars. I told him in my enclosed paperwork it stated the replacement part would be sent to customer ( me ) for free. I have highlighted those false statements. After asking [redacted] I would like them sent to me he clams he dosent know anything about that statement and will not honor it. But yet all the other things we talked about were just the same as what im enclosing. He said he would not sent me the part cause ( check this out ) I might just sell it on ebay or that I might just tear the tv up trying to replace it. Now im starting to get alittle up set. It clearly show this company that wrote the information I enclose is a authorized service dealer for Mitsubishi, but yet [redacted] dosent know anything about who wrote it. could u please send him copies of what I sent to u. He sayed I can not fix it myself it had to been done by authorized person. Thats also not true because I highlighted that part also. Please help as u can see these where statement made by a authorized service dealer of Mitsubishi that he know nothing about ( right ) Thank you Revdex.com. this is bad business.. [redacted].

Business

Response:

We offered a free of charge part to the customer. This part requires a service technician to replace and we can not send it to the customer, only to a servicer. We confirmed to the customer that the offer will remain open. We are not charging the customer for labor, the labor would be charged by the servicer.

Review: I have a Mitsubishi [redacted]-Inch LaserVue Rear Projection HDTV that has a factory defect. Mitsubishi offered to buy the product back based on the price I paid for it and not the value of the product. I did not feel that the price was fair as I could repair the product myself and sell it on amazon for significantly more. The customer service representative has told me that they will now not accept the product anymore and it is up to me to dispose of it. I have read online that they are still buying these tvs back. I had an extended warranty that ran out less than 6 months ago. I would like a fair resolution to this situation.Desired Settlement: I would like Mitsubishi to buy back the defective product and take the tv off my hands while offering me a more reasonable price for this high end product.

Business

Response:

We apologize for the trouble the customer

is having with the Mitsubishi Television. We have contacted this customer

and a solution was provided that would be satisfactory to both the customer and

Mitsubishi.

Review: I purchased a new Mitsubishi WD-73724 73 inch DLP television in approximately September 2009 from Circuit City. Recently the TV started displaying white and black spots throughout the screen. I contacted Mitsubishi Customer Service at 800 332-2119 and informed them of the issue. The representative began to inform me of a DMD chip replacement and that he could help me out with that if I just held the line while he did some checking; he returned to the line and said Mitsubishi could not help because my TV's too old and gave me a local repair company to contact. I contacted the local repair company explained my issue and that I contacted Mitsubishi but they could not help, the repair company informed me that Mitsubishi is aware the the DMD Chip (Mitsubishi part# [redacted]) was manufactured defectively and Mitsubishi will provide the part if the consumer agrees to pay for the labor. The repair shop further advised that this information can be found "all over the internet" and this is a standard practice of Mitsubishi no matter how old the TV is. I called back to Mitsubishi and spoke with "John" in the Cypress, CA call center; I provided my contact information and informed him that I had spoken to the authorized Mitsubishi repair shop and I was informed that Mitsubishi would provide the part if I (the consumer) agreed to pay the $200 labor cost. [redacted] informed that there is no part available for my TV because of the age; I cited all the documented cases on the internet where Mitsubishi replaced the DMD Chip at no cost and that the DMD Chip was known to be defective. [redacted] denied there was any issue with DMD Chip, I asked to speak to a supervisor, [redacted] replied "I am the supervisor", I asked [redacted] to speak to his supervisor; [redacted] replied "he is the only supervisor". I informed [redacted] I would be contacting the Revdex.com.Desired Settlement: I want Mitsubishi to provide the replacement DMD Chip through the process they set up for this issue which is Mitsubishi provides the DMD Chip to the Authorized Mitsubishi Repair Contractor (Har-West Sound and Video 972 278-6858) and I will pay the $200.00 Labor Cost plus tax for the repair.

Business

Response:

We have contacted customer to provide further assistance and offer a solution.

Review: I purchased a WD-57733 DLP rear projection television on 10-15-07 and my TV has experienced a well known defect of premature DMD chip failure. I contacted customer support on several occassions and have been told that I had too high of expectations for the product. I was offered to repair the Television at a repair shop, they would send them the chip, and I would pay $200 labor fee. I called the repair shop and he offered to repair for $150 if a brough the TV in. The repair shop is about 25-30 miles away. I even offered to install the chip myself if they sent it to me as I am a certified computer technician but they said no and I must take to a authorized repair shop.. A customer advisor stated in an email to me that "The reason we offer to cover the part is because Mitsubishi had higher expectation for this part to have a longer life expectancy". when questioned on to what that expectation (life expectancy) was the advisor had no comment. I too would not expect the tv to develop symptoms of the defective DMD at such an early onset and feel that they should replace the TV with a model that is not affected with such defects.Desired Settlement: I would like the TV replaced as I fear the problem may arrise again or other problems may arrise even if the TV has been repaird.

Business

Response:

We apologize for the trouble the customer is having

with his Television. Mitsubishi already offered

a reasonable solution for the repair of a unit that is over 7 years old and customer

has accepted the offer. The customer's request that Mitsubishi replace his TV is not reasonable.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied to the proposed offer. Which was stated in the complaint to the Revdex.com. There was no additional offers made.

Review: My television set has been defective since day 1 of purchase they have tried over and over to fix the issue but problem still exist. Wanted tv to be replaced since I have had so many issues/ complaint and they are not the friendliest bunch to talk to always wind up arguingDesired Settlement: Replacement of my defective television which should have taken place a long time ago

Business

Response:

We have contacted the customer and based on the problem found, we are offering a solution that will be satisfactory to both the customer and Mitsubishi.

Review: my 82 inch tv was not even a year old and quit..its been broke for 2 months and it looks like it will be another month. Mitsubishi does not seem to ever know whats going on when I call them.. i'm not happy with there customer service or there repair centers.Desired Settlement: replace tv with a new one...

Business

Response:

Thank you for contacting Mitsubishi

Electric regarding your television. Our records indicate that we have recently

contacted this customer and were able to provide in warranty service repairs.

Review: I purchased this TV in January of 2014, since then the lamp has stopped working/blown 3 times. I just received a replacement lamp on 6/18/2014 and already it is blown. There customer service is rude and recordings during there supposed business hours say the line is not in service. After doing research I find there are numerous problems with this model and even a Facebook page asking people to join, in hopes of filing a class action suit.Desired Settlement: I want to have a replacement sent in the same size screen I have, preferable no models that use lamps.

Business

Response:

We have tried calling customer couple of times and have left couple of voice mail messages to call us back so we can offer him assistance. As well sent customer an email letting him know how to reach us. As of today we have not heard back from this customer.

Consumer

Response:

I have responded to the company by email, that is my desired contact method at the present.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have received zero calls or voice messages from Verizon. They have my home number ###-###-#### as well as my cell number ###-###-####. I have also contacted the offices and told my case was assigned to a [redacted] and was directed to leave a voice message because she was at lunch. I have yet to receive a response.

Regards,

Business

Response:

As mentioned before, we have made several attempts to contact customer by phone and by email. Today we called both phone numbers provided on this complaint. Again, we were not able to reach customer and again left another voicemail message . The customer needs to contact us at ###-###-#### in order that we can provide a solution to the problem having with his television.

Review: We bought our Mitsubishi LT-522248 model televison 2/15/2010 which cost us $2800.00. A month ago we turned on tv and the screen was just blue. I called the company 4 times and waited quite a while for help. I did everything they told me to do. The last time I called they said there was nothing more they could help me with so call one of the 2 authorized dealer/repair centers which they gave me the numbers of. I left a message on the first number and never got a call back. The second number was disconnected. I then called Mitsubishi back they had nothing to say and could not help me. I called a tv repair man near my house and took the tv to him to get an estaminte. He called and said it was a mother board and it would cost $400 to fix. I called Mitsubishi to see since the tv was so new if they would send the part to him for NO cost and they said NO. He called and got the part but the tv is still not working so he tired to call for help and was on hold for 2 hrs and he said he finally hung up. The tv is still not fixed and we can not get any help this is why I am writting to you. My tv repair man is [redacted] at [redacted] if you have any questions.

Product_Or_Service: 02/15/2010Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would really like my tv fixed and I feel Mitsubishi should stand behind their product. I fell the tv is too new not to be working. After I called them to tell them that there authorized dealers/repair places were NO help you would have thought they would have helped me more then to say oh well. They did not even try to find me any more help. Now [redacted] can not even get ahold of anyone that can help him with the tv. I do not think after 3 1/2 yrs

Business

Response:

Thank you for contacting Mitsubishi Electric regarding your television. We are sorry to learn of the problem you are experience and apologize for the inconvenience. Due to the age of the unit, we are unable to offer assistance at this time. Thank you again for contacting us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did not want a knew TV all I need is someone to call my TV repair man [redacted] at [redacted] and help him try and fix the TV. He has a few questions and can not get anyone to help him. I really do not think this is to much to ask for. Don't you have any customer service?

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[How long do I have to wait for them to actually get in touch wth my t.v. repair man? This has been going on for almost 2 months now.]

Regards,

Consumer

Response:

Mitsubishi finally after 2 months if trying to get some help from this company they finally had someone call our TV man but he did not have any knowledge of how to fix a TV. The bottom line was this company does not have any customer service. They did not care that the two companies which they gave me to have my TV fixed where not in business anymore. Our TV man tired everything that he know what to do

But he could never fix the TV, he also waited on the phone for long periods of time to try and get help but never got any. So we spent $2500 for a TV and it only lasted for 3 1/2 yrs. I would never buy anything again that is made by Mitsubishi.

Review: Product constantly failing. I've had to replace the light bulb on 2 different occasions & now I must replace a chip that stops white spots on screen.

This is reference to a DLP I purchased 3 years ago (WD-60735) for $1200. In that time, I've had to replace the light bulb (twice) because of no picture. Now it has come to my attention that I have to replace a chip that will stop white spots from populating on the screen. I called their customer support and they informed me that the best they could do was to send the part to one of their techs, I would have to come out of $200, plus traveling expenses.

This tv was built to last a little after the warranty expired and that is unconscionable. After replacing the lamp a second time, I looked around for similar complaints and found a whole host of issues with this model. None more prevalent than the chip needing to be replaced. And a few months later, I started noticing white spots. And they multiplied. I have 2 LG LEDs, and a Panasonic LED that are a few years old and haven't had one issue. According to colleagues that have had issues with their LED's, it was taken cared of (even if it was outside warranty) because of the loyalty they've shown to those brands over the years.

This purchase has proven to be a complete rip off.Desired Settlement: the replacement chip that I could take to a local tech to install to help off set the ongoing cost this tv continues to bring.

Business

Response:

According to our records we have recently contacted the customer and arrived at a mutually satisfactory resolution.

Review: I have a Mitsubishi t.v. that I have had an issue with since we bought it. The model is WD-60737 it was manufactured in 2009. Within the first year of having this t.v. I had to replace the lamp cartridge on the tv because it blew up. We were renting to own this t.v thru [redacted]'s because we can not afford to drop that kind of money on a t.v. took it back to [redacted]s because it was still under warranty and the salesman tells us. This is a very common problem with this t.v. and Mitsubishi will do nothing to recall or resolve this issue. So since it was under warranty the bulb was replaced for free. 6 years later and I have had to replace this bulb two more times at $100 a piece. Now I get up this morning, turn on the t.v., I hear a loud pop. Here we go again, another bulb blew. Now it's Saturday morning, I will not be able to go anywhere to just pick up a bulb to fix my tv because I have to go to work. I will have to order this online, for another $100 and wait a week to have a t.v. This is ridiculous. I should not have to drop $100 a year on a t.v. I have a 30 year old [redacted]' t.v. I have never had to replace anything on, and it has a better picture than my big screen that I worked my butt off to have!Desired Settlement: I would love to get this t.v. replaced But I do not want another junk Mitsubishi product. I would also love to be reimbursed for all the bulbs I have had to buy but I know this won't happen. I want Mitsubishi to be held accountable for poor customer service and their absolute refusal to remedy a solution for this product. Also,I don't feel it is my job to come up with a resolution to this issue. I'm the customer, Mitsubishi should be bending over backwards to find a resolution.

Business

Response:

We apologize for the trouble the customer is having

with his television. The lamps that customer mentioned are a consumable item, and

the life expectancy is based on the day-to-day usage. We are contacting the customer to provide assistance and offer a solution.

Review: I bought a Mitsubishi 3D 60" HD DLP TV. When I received it it didnt work the bulb was out. I called them and got them to cover it under warranty. After I got the TV to turn on The HDMI didnt work.. I went back and fourth with them for almost 2 years getting appoinments set up and talking to dealers to have them Fix My tv.. No one ever came and my tv never got FIXED after the last time I called they told me I was out of Warranty adn Their was nothing they could do.Desired Settlement: See Complaint Text

Business

Response:

We do apologize for the trouble this customer has been having with his unit. We have tried contacting this customer at the phone number listed on this complaint and we are getting a message that this number has been disconnected. We also tried a different number that we have on our records which is [redacted] and have left two voicemail messages. Mitsubishi is trying to assist this customer in providing a solution to the problem.