Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for providing a terrible product and serviceCombined with a pathetic warranty.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** And *** ***
THIS IS NOT ACCEPTABLE SINCE IT IS NOT A WARRANTY ISSUE IT IN FACT A DEFECT IN THE PRODUCT AND CAN RESULT IN A CAR/AIRBAG BEING OBSTRUCTED WHEN DEPLOYED IF NECESSARY. WE HAVE NOT JUST SPOKE WITH ONE BODY SHOP IN THIS ISSUE IN EXPLAINING THE PROBLEM ABOUT THE DASH PAD UBSTRUCTING THE PASSINGER AIRBAG AND FAULTY DESIGN IN THE MANUFATUR DESIGN BUT THE HIGH IMPACT OF HOW THE AIRBAG ITSELF DEPLOYS AT A HIGH VALOSITY IT WOULD BLOW THE DASH APART THUS SHOOTING PARTICLES INTO THE PASSANGER AS WELL ALSO WITH THIS IN MIND IT IS A SAFETY ISSUE BROUGHT ON BY THE DEFECTIVE DASH THAT IS NO FAULT OF THE CONSUMER NO MATTER HOW OLD OR LIMITS OF WARRANTY OF THE VEHICLEIT IS ALWAYS GARAGED AND IS ONLY A SUMMER DRIVEN VEHICLE AND OWNED SINCE OCTOBER OF UNTIL NOW AND EVEN IN SUMMER IS ALSO IN THE GARAGE AT NIGHTANY PART OF THE DASH COULD INJURE THE PASSENER WHEN THE AIRPAG IS DEPLOYED WHEN IT GOES OFF IF IT IS NOT PROPERLY WORKING AND OBSTRUCTED WHICH IT IS AND IN MANYOTHER MAKES AND MODELS AS WELL AS MINE HAVE HAD THIS SAME ISSUE HAVE HAD THIS SAME ISSUE AND THE MITSUBISHI CORP HAS HAD NO FAULT OR CONSEQUENCE FOR SUCH ISSUES ITS ALWAYS BEEN LEFT TO THIER CUSTOMERS TO BEAR THE BURDEN OF SUCH AN EXPENSIVE REPAIR AT NO FAULT DO TO LACK OF POOR DESIGN OF THEIR VEHICLES OR PRODUCTSTHIS WAS ALMOST A NEW VEHILCE AT THE PURCHASE PRICE OF $27,WITH 18,MILES NO MATTER OF AGE IT SHOULD NOT MATTER LIKE I SAID IT IS NOT A WARRANTY ISSUE THE IS A SAFTY PROBLEM NOT A WARRANTY ISSUE IT COULD HURT SOMEONE IF NOT PROPERLY TAKEN CARE OF BY THE MANUFACTURER NOT THE CONSUMER ON A DEFECTIVE PRODUCT ISSUE THAT COULD INJURE OR KILL SOMEONE IF IT DOES NOT PROPERLY DEPLOY CORRECTLY OR IF ITS OBSTRUCTS ITS MAIN FUNCTION SEE THE OWNERS MANUAL DO NOT OBSTRUCT AIRBAG FUNCTIONI DID NOT WRITE THE MANUAL THEY DID
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** And *** ***
we do not accept this we have also filed a complaint with the attorney generals office and will wait until we hear from them on this matter for further instructions on this matter next we will be filing a complaint with traffic and safety commission in this matter with our documentsvery sad to hear that a car line company that doesn't back their product that they design and put out there when it comes to safety and no one hold them to it when it comes to consumers rights and protection when it may affect others as well as them selvesthis is not our fault and is not something that is going to go away and could cause harm do to their poor construction when the vehicle was produced by the company and should be handled by the company's expense so that no one will be hurt or killed due to their lack of best materials available during time of manufacturing the vehiclethen this would not be happeningyou can see all the vehicles out their with all makes and models and car lines with recalls for safety reasons for poor materials or defects used this is a prime example of it and if someone is hurt or even killed due to the lack of not taking concern for this issue for it will be in very poor judgment on the Mitsubishi motor company for lack of not sending someone to even look at it .this is something that should and needs to be handled by the company not us if it hurts or kills someone it will fall back on the company since we tried to rectify this first by coming to them for their help with this design defect and poor construction assembly that was done during the making of this vehicle
Mitsubishi Motors North America,
Inc("MMNA")
acknowledges Mr*** *** ***’s Mitsubishi Outlander
Sport multiple vehicle concernsWe have reviewed the information contained on
his complaint form and would like to offer the following information as a
response
We have reviewed Mr***’s vehicle concern
with our District Parts and Service Manager, as well as with the Service
Manager of the local dealer (Pantili Mitsubishi) that performed a full and
comprehensive vehicle inspection of this consumer vehicle complaint(s) on March
3, Upon completion of the inspection of Mr***’s vehicle, it was
determined that no out of specification condition was reproduced, demonstrated by
either the consumer or any dealer service department personnel, MMNA District
Parts and Service ManagerOur office as well as the service department of
Panitli Mitsubishi has advised this consumer on prior dealer visits that unless
a confirmed non conformity can be verified, no repairs can be recommended or
performedMitsubishi Motors North America will continue to honor the terms and
conditions of the limited vehicle warranty for any dealer confirmed
manufacturing non conformity only
We thank you for the opportunity to document,
review and respond to this consumer complaintIf you have any further
questions or concerns, please e-mail or call 1(888) 648-7820, Monday through
Friday, 10:30am to 7:00pm EST.
Mitsubishi Motors North America Inc
("MMNA") acknowledge Ms*** ***’s complaint regarding her
Mitsubishi LancerWe have opened a case file for review and documentation (SR#
1-***) of Ms***’s complaint
Our customer relations department
is
currently in the process of reviewing Ms***’s complaint and reimbursement
requestWe will provide a final response/resolution to the complaint within
the next 4-weeks as this is the process time required for any
reimbursement requestWe have also reached out to Ms*** regarding
a proof of payment document needed in completing the reimbursement
review process
We appreciate the opportunity to
document, review and provide an initial response to this consumer complaint
Mitsubishi Motors North America,
Inc(“MMNA”) acknowledges *** and *** ***’s dissatisfaction to our
response regarding their Mitsubishi Eclipse complaintWe regret that the
consumer(s) does not agree/dissatisfied with our response, but the facts of
this case do not allow us to render any other decision
As previously stated, our office has
fully reviewed all the pertinent information regarding the consumer(s)
complaintAlthough we understand why they feel our response does not meet their
expectations, the fact remains that the vehicle is beyond the terms and
conditions of the limited vehicle warranty and as such cannot be utilize to
cover the needed repair to the vehicle front passenger SRS module coverPlease
understand that any vehicle similar to this consumer(s)
vehicle in age, it is not uncommon that it may require repair(s) for any component at
any given time.
Again, we apologize that a more
favorable response is not available to this consumer(s) rebuttal/complaint and
appreciate the opportunity to provide a final response to this matter
Mitsubishi Motors North America Inc
("MMNA") acknowledges Ms*** ***’s complaint regarding her
Mitsubishi OutlanderWe appreciate the opportunity to review and respond to
this consumer's complaint and have opened a case for documentation (SR# 1-***)
We
have reviewed the information
provided by Ms*** and have taken into full consideration the circumstances
presented. After careful review and
consideration of this information, MMNA has agreed to allow a one-time only repair
completion of the open recall (stop lamp switch) at a
non-Mitsubishi OEM dealer facility
onlyWe have requested Ms*** to obtain a repair cost estimate, advise the
repair facility that they will need to obtain the part needed for this repair
at a Mitsubishi dealer only and if the estimate proves reasonable, MMNA at that
time will provide the authorization needed for Ms*** to have the repairs
completedWe also advised Ms*** that she will need to make the payment
arrangements for this repair with the repair facility and MMNA to provide a
reimbursement for the cost of the repairs once a paid invoice and proof of
payment is provided to MMNA
We thank you for the opportunity to document,
review and respond to this consumer complaint
Mitsubishi Motors North America, Inc(“MMNA”) acknowledges
Mr. ***’s complaint regarding his Mitsubishi Lancer
Evolution. We regret to learn of the
circumstances that led to his complaint and have opened a case (** ***)
for review and documentation
Upon review of all pertinent information with the local
Mitsubishi dealer (Ball Mitsubishi, National City CA) and our District Parts
and Service Manager, warranty repair coverage to the vehicle’s clutch was
declined due to the failure confirmed was determined as a result of wear
and not a manufacturing defect on any clutch parts. The limited warranty on any Mitsubishi
vehicle will only cover a repair as a result of a defective part(s)A teardown
inspection was performed by the local Mitsubishi dealer confirming its clutch
failure finding and was made available to Mr*** for his review.
We
apologize that a more favorable response is not possible to this consumer
vehicle clutch concern and thank you for the opportunity to respond
Mitsubishi Motors North America, Inc(“MMNA”) acknowledges
Ms*** *** dissatisfaction to our response regarding her
Mitsubishi Outlander Sport complaintWe regret that Ms*** does not
agree/dissatisfied with our response, but the facts of this case do not allow
us to render any other decision
As previously stated, our office has fully reviewed all the
pertinent information regarding Ms*** complaint and is being addressed
accordingly Although we understand why
Ms*** feels our response does not meet her expectations, the fact
remains that her vehicle includes a limited vehicle warranty to address any
Mitsubishi dealer confirmed vehicle non conformity As such, we can only re-iterate our position of continuing
to honor the terms and conditions of the limited vehicle warranty at this time
Again, we apologize that the resolution Ms*** is
seeking is not possible at this time and appreciate the opportunity to provide
a final response to this consumer complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The representative from Mitsubishi's response was......I drove your car and I mmmm "REALLY" didn't find anything wrong with it. The way he said it and the tone he used made me believe that he was hiding something. I KNOW there are issues with the vehicle! They still could not get my iPod to work. they gave me a brand new Outlander Sport as a loaner the day before. No issues with connecting the iPod in the new one!The people at the dealership are awful to try to deal with! Something needs to be done. I do not have the vehicle any longer. I traded it yesterday for something that I can depend on! A HORRIBLE experience with Mitsubishi and Pantili Mitsubishi!
Regards,
[redacted]
Mitsubishi Motors North America, Inc. (“MMNA”) acknowledges
Ms. [redacted]’s complaint regarding her dealer service department
experience regarding the rear wheel bearing repairs made to her 2013 Mitsubishi
Outlander Sport. We regret to learn of
the circumstances...
that led to this complaint and opened a case ([redacted])
for review and documentation.
Although we understand the basis of Ms. [redacted]’s
dissatisfaction with the service department of the dealers mentioned in her
complaint, Mitsubishi Motors North America relies on factory-trained
technicians at all dealerships to make the right diagnosis and perform correct
repairs when servicing our mutual customers' vehicles. Since all Mitsubishi dealers are independently
owned and operated business entities, MMNA cannot be directly involved in any
situations of dissatisfaction with the service department experience of any
dealership. However, in the interest of
customer satisfaction, we have made this consumer complaint available to the
management of all the dealers mentioned in the complaint for their review. Our District
Parts and Service Manager made a follow up phone contact to Ms. [redacted] in order
to confirm that no current vehicle concerns are present, but unfortunately, the
District Parts and Service Manager did not have an opportunity to have a
meaningful review of Ms. [redacted]’s stated complaints at the time of contact. We
ask that you advise Ms. [redacted] to please call us directly at ###-###-####,
Monday through Friday, 10am to 7pm EST, if she is currently experiencing any
concerns with her 2013 Outlander Sport.
We
apologize that the mentioned Mitsubishi dealers did not meet Ms. [redacted]’s expectations
and we are confident that her next dealer visit would be a more positive
experience. We thank you for allowing us the opportunity to document, review
and respond to this consumer complaint.
Mitsubishi Motors North America, Inc. (“MMNA”) acknowledges Mr. [redacted]’s complaint regarding his 2015 Mitsubishi Lancer Evolution. We regret to learn of the circumstances that led to his complaint and have opened a case ([redacted]) for review and documentation.
Upon review of...
all pertinent information with the local Mitsubishi dealer (Glendale Mitsubishi) and our District Parts and Service Manager, warranty repair coverage to the vehicle’s clutch cannot be administered at this time due to the consumer's refusal to allow the dealer to perform a proper tear down inspection of the vehicle transmission, clutch assembly. Based on the preliminary (visual) inspection performed by the dealer service technician, the current vehicle shift failure is pointing towards possible normal wear and not a manufacturing defect on any clutch or transmission parts. The limited warranty on any Mitsubishi vehicle will only cover a repair as a result of a defective part(s) and has no provision for any worn out component. If the consumer would like to authorize a full teardown inspection, request for warranty repair coverage can be reviewed at that time and as previously stated will cover any confirmed defective parts only. Unless this consumer is willing to follow this process, the dealer and MMNA cannot extended any warranty repair coverage for this complaint at this time. As of this time, the consumer has elected to decline any tear down inspection and advised our office that he would have repairs performed at a non Mitsubishi dealer repair facility.
We apologize that a more favorable response is not possible to this consumer vehicle clutch concern at this time and thank you for the opportunity to respond.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. [redacted]’s complaint regarding the transmission of his 1991 Mitsubishi 3000GT. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR#...
[redacted]).
MMNA has contacted and reviewed Mr. [redacted]’s vehicle transmission concern and advised him of our position of not being able to extend any assistance on the transmission concern of his vehicle via an e-mail sent to this consumer. We explained to Mr. [redacted] that since the vehicle is beyond the terms of the limited powertrain warranty and the recent transmission repair was performed by an independent repair facility (All Trans), the consumer will need to continue to address any ongoing transmission concern with the independent repair facility.
We appreciate the opportunity to document, review, respond to this consumer complaint and apologize a more favorable response is not available for this consumer’s vehicle transmission complaint. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mitsubishi Motors North America Inc., ("MMNA")
acknowledges Mr[redacted] complaint regarding availability of a
replacement OEM radiator for his PZEV Mitsubishi OutlanderWe appreciate
the opportunity to review and respond to this consumer's complaint and
have
opened a case for documentation and review (SR# 1-[redacted])
We have reviewed the information contained in Mr
[redacted] complaint and would like to offer the following information as a
response. As stated in this consumer
complaint, the radiator for his vehicle is currently not readily available and
is presently on a back order statusMMNA is working to obtain inventory for all
outstanding dealer/individual orders for vehicles equipped with a PZEV
radiatorAs of this response date, we are not in a position to provide a
definite ETA for this part, but rest assured, MMNA is utilizing every avenue
available to ensure that inventory is available for this part as soon as possible
We apologize for this part availability delay, but will continue to provide
this consumer with any new updates regarding the availability of the radiator
his vehicle needs
We appreciate the opportunity to document, review and
respond to this consumer complaint
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. [redacted]’s complaint regarding his 2007 Mitsubishi Outlander. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# [redacted]).
We have carefully...
reviewed the information provided by Mr. Allen and have taken into full consideration the circumstances presented in this consumer complaint. Our records indicate the we had sent out the proper notification to this consumer address provided by the PA state motor vehicle department to advise of a warranty extension on the front coil springs of his 2007 Mitsubishi Outlander in March 2014. We did not receive any returned mail from this consumer local post office (that services [redacted]) and confidently assume that this notification was delivered as requested.
In the interest of customer satisfaction, MMNA will provide a one - time only reimbursement for the front coil spring repair (performed on 7/9/2015 for part (coil spring) and labor (to install part), enviro fee plus applicable taxes on these items only) and the tow expense only. We request that your office advise this consumer that this is a one-time only exception and any future warranty related repairs must be performed at a Mitsubishi dealer as no future reimbursements will be extended for warranty related repairs performed at a non- Mitsubishi dealer. Warranty repairs are only valid/available at any MMNA dealer in the United States. This information is also stated in the vehicle Owners Warranty and Maintenance Manual for the consumer’s reference.
We appreciate the opportunity to document, review and respond to this consumer complaint. If you or the consumer has any additional questions or concerns regarding this information, please feel free to call us at [redacted], 10am to 7pm EST, Monday through Friday.
Mitsubishi Motors North America Inc. ("MMNA") acknowledge Ms. [redacted]’s complaint regarding her 2007 Mitsubishi Outlander. We have opened a case file for review and documentation [redacted] of Ms. [redacted]’s complaint.
Our customer relations department is currently in the process of...
reviewing Ms. [redacted]’s complaint and reimbursement request as there are information related to the repair that is not clear as to what actual repair(s) was performed by a non-Mitsubishi dealer repair facility. We will provide a final response/resolution to the complaint within the next 10 business days.
We appreciate the opportunity to document, review and provide an initial response to this consumer complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and we not pursue the issue any longer.As a consumer I am not happy with the response as I am still expecting that the nearest Mitsubishi dealer maintains and repairs my 3-year old Mitsubishi car. With the charging stops it will take me between 8 and 12 traveling hours to get the car diagnosed and potentially repaired ( 4 trips at 2 to 3 hours). My next electric car will certainly not be a Mitsubishi ...
Regards,
[redacted]
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Ms. [redacted]’s complaint regarding her 2004 Mitsubishi Endeavor. We appreciate the opportunity to review and respond to this consumer complaint and have opened a case for documentation (SR# [redacted]). We have reviewed the information...
provided by Ms. [redacted] on her complaint and would like to offer the following information as a response.
Our records indicate MMNA sent out the proper notification to the correct consumer address provided by the [redacted] state motor vehicles department to advise of a safety recall for the fuel filler pipe on their 2004 Endeavor in February of 2011 (as required by the National Highway Traffic Safety Administration). We did not receive any returned mail of this recall notification from the United States Postal Service that was sent to this address. Since this notification was sent to the correct address and not returned to MMNA, we confidently assume that this notification was delivered as requested or lost beyond the control of MMNA. We also would like to state that prior notices (1 warranty extension and 2 other recalls) sent to this consumer’s address were confirmed received as the consumer was able to have the former local dealer (Fiore Mitsubishi, Altoona PA) perform/complete these prior recalls to their vehicle.
Although we understand why this consumer disagrees with our decision not to provide the reimbursement as requested, MMNA has no information to suggest that the most recent notification regarding the recall to the fuel filler pipe was not delivered to this consumer address. We respectfully regret that we must reiterate our position of no reimbursement for the cost of the fuel filler pipe repair performed at an independent, non - Mitsubishi dealer after the recall notification was sent to the consumer. We appreciate the opportunity to provide a response to this consumer complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for providing a terrible product and serviceCombined with a pathetic warranty.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** And *** ***
THIS IS NOT ACCEPTABLE SINCE IT IS NOT A WARRANTY ISSUE IT IN FACT A DEFECT IN THE PRODUCT AND CAN RESULT IN A CAR/AIRBAG BEING OBSTRUCTED WHEN DEPLOYED IF NECESSARY. WE HAVE NOT JUST SPOKE WITH ONE BODY SHOP IN THIS ISSUE IN EXPLAINING THE PROBLEM ABOUT THE DASH PAD UBSTRUCTING THE PASSINGER AIRBAG AND FAULTY DESIGN IN THE MANUFATUR DESIGN BUT THE HIGH IMPACT OF HOW THE AIRBAG ITSELF DEPLOYS AT A HIGH VALOSITY IT WOULD BLOW THE DASH APART THUS SHOOTING PARTICLES INTO THE PASSANGER AS WELL ALSO WITH THIS IN MIND IT IS A SAFETY ISSUE BROUGHT ON BY THE DEFECTIVE DASH THAT IS NO FAULT OF THE CONSUMER NO MATTER HOW OLD OR LIMITS OF WARRANTY OF THE VEHICLEIT IS ALWAYS GARAGED AND IS ONLY A SUMMER DRIVEN VEHICLE AND OWNED SINCE OCTOBER OF UNTIL NOW AND EVEN IN SUMMER IS ALSO IN THE GARAGE AT NIGHTANY PART OF THE DASH COULD INJURE THE PASSENER WHEN THE AIRPAG IS DEPLOYED WHEN IT GOES OFF IF IT IS NOT PROPERLY WORKING AND OBSTRUCTED WHICH IT IS AND IN MANYOTHER MAKES AND MODELS AS WELL AS MINE HAVE HAD THIS SAME ISSUE HAVE HAD THIS SAME ISSUE AND THE MITSUBISHI CORP HAS HAD NO FAULT OR CONSEQUENCE FOR SUCH ISSUES ITS ALWAYS BEEN LEFT TO THIER CUSTOMERS TO BEAR THE BURDEN OF SUCH AN EXPENSIVE REPAIR AT NO FAULT DO TO LACK OF POOR DESIGN OF THEIR VEHICLES OR PRODUCTSTHIS WAS ALMOST A NEW VEHILCE AT THE PURCHASE PRICE OF $27,WITH 18,MILES NO MATTER OF AGE IT SHOULD NOT MATTER LIKE I SAID IT IS NOT A WARRANTY ISSUE THE IS A SAFTY PROBLEM NOT A WARRANTY ISSUE IT COULD HURT SOMEONE IF NOT PROPERLY TAKEN CARE OF BY THE MANUFACTURER NOT THE CONSUMER ON A DEFECTIVE PRODUCT ISSUE THAT COULD INJURE OR KILL SOMEONE IF IT DOES NOT PROPERLY DEPLOY CORRECTLY OR IF ITS OBSTRUCTS ITS MAIN FUNCTION SEE THE OWNERS MANUAL DO NOT OBSTRUCT AIRBAG FUNCTIONI DID NOT WRITE THE MANUAL THEY DID
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** And *** ***
we do not accept this we have also filed a complaint with the attorney generals office and will wait until we hear from them on this matter for further instructions on this matter next we will be filing a complaint with traffic and safety commission in this matter with our documentsvery sad to hear that a car line company that doesn't back their product that they design and put out there when it comes to safety and no one hold them to it when it comes to consumers rights and protection when it may affect others as well as them selvesthis is not our fault and is not something that is going to go away and could cause harm do to their poor construction when the vehicle was produced by the company and should be handled by the company's expense so that no one will be hurt or killed due to their lack of best materials available during time of manufacturing the vehiclethen this would not be happeningyou can see all the vehicles out their with all makes and models and car lines with recalls for safety reasons for poor materials or defects used this is a prime example of it and if someone is hurt or even killed due to the lack of not taking concern for this issue for it will be in very poor judgment on the Mitsubishi motor company for lack of not sending someone to even look at it .this is something that should and needs to be handled by the company not us if it hurts or kills someone it will fall back on the company since we tried to rectify this first by coming to them for their help with this design defect and poor construction assembly that was done during the making of this vehicle
Mitsubishi Motors North America,
Inc("MMNA")
acknowledges Mr*** *** ***’s Mitsubishi Outlander
Sport multiple vehicle concernsWe have reviewed the information contained on
his complaint form and would like to offer the following information as a
response
We have reviewed Mr***’s vehicle concern
with our District Parts and Service Manager, as well as with the Service
Manager of the local dealer (Pantili Mitsubishi) that performed a full and
comprehensive vehicle inspection of this consumer vehicle complaint(s) on March
3, Upon completion of the inspection of Mr***’s vehicle, it was
determined that no out of specification condition was reproduced, demonstrated by
either the consumer or any dealer service department personnel, MMNA District
Parts and Service ManagerOur office as well as the service department of
Panitli Mitsubishi has advised this consumer on prior dealer visits that unless
a confirmed non conformity can be verified, no repairs can be recommended or
performedMitsubishi Motors North America will continue to honor the terms and
conditions of the limited vehicle warranty for any dealer confirmed
manufacturing non conformity only
We thank you for the opportunity to document,
review and respond to this consumer complaintIf you have any further
questions or concerns, please e-mail or call 1(888) 648-7820, Monday through
Friday, 10:30am to 7:00pm EST.
Mitsubishi Motors North America Inc
("MMNA") acknowledge Ms*** ***’s complaint regarding her
Mitsubishi LancerWe have opened a case file for review and documentation (SR#
1-***) of Ms***’s complaint
Our customer relations department
is
currently in the process of reviewing Ms***’s complaint and reimbursement
requestWe will provide a final response/resolution to the complaint within
the next 4-weeks as this is the process time required for any
reimbursement requestWe have also reached out to Ms*** regarding
a proof of payment document needed in completing the reimbursement
review process
We appreciate the opportunity to
document, review and provide an initial response to this consumer complaint
Mitsubishi Motors North America,
Inc(“MMNA”) acknowledges *** and *** ***’s dissatisfaction to our
response regarding their Mitsubishi Eclipse complaintWe regret that the
consumer(s) does not agree/dissatisfied with our response, but the facts of
this case do not allow us to render any other decision
As previously stated, our office has
fully reviewed all the pertinent information regarding the consumer(s)
complaintAlthough we understand why they feel our response does not meet their
expectations, the fact remains that the vehicle is beyond the terms and
conditions of the limited vehicle warranty and as such cannot be utilize to
cover the needed repair to the vehicle front passenger SRS module coverPlease
understand that any vehicle similar to this consumer(s)
vehicle in age, it is not uncommon that it may require repair(s) for any component at
any given time.
Again, we apologize that a more
favorable response is not available to this consumer(s) rebuttal/complaint and
appreciate the opportunity to provide a final response to this matter
Mitsubishi Motors North America Inc
("MMNA") acknowledges Ms*** ***’s complaint regarding her
Mitsubishi OutlanderWe appreciate the opportunity to review and respond to
this consumer's complaint and have opened a case for documentation (SR# 1-***)
We
have reviewed the information
provided by Ms*** and have taken into full consideration the circumstances
presented. After careful review and
consideration of this information, MMNA has agreed to allow a one-time only repair
completion of the open recall (stop lamp switch) at a
non-Mitsubishi OEM dealer facility
onlyWe have requested Ms*** to obtain a repair cost estimate, advise the
repair facility that they will need to obtain the part needed for this repair
at a Mitsubishi dealer only and if the estimate proves reasonable, MMNA at that
time will provide the authorization needed for Ms*** to have the repairs
completedWe also advised Ms*** that she will need to make the payment
arrangements for this repair with the repair facility and MMNA to provide a
reimbursement for the cost of the repairs once a paid invoice and proof of
payment is provided to MMNA
We thank you for the opportunity to document,
review and respond to this consumer complaint
Mitsubishi Motors North America, Inc(“MMNA”) acknowledges
Mr. ***’s complaint regarding his Mitsubishi Lancer
Evolution. We regret to learn of the
circumstances that led to his complaint and have opened a case (** ***)
for review and documentation
Upon review of all pertinent information with the local
Mitsubishi dealer (Ball Mitsubishi, National City CA) and our District Parts
and Service Manager, warranty repair coverage to the vehicle’s clutch was
declined due to the failure confirmed was determined as a result of wear
and not a manufacturing defect on any clutch parts. The limited warranty on any Mitsubishi
vehicle will only cover a repair as a result of a defective part(s)A teardown
inspection was performed by the local Mitsubishi dealer confirming its clutch
failure finding and was made available to Mr*** for his review.
We
apologize that a more favorable response is not possible to this consumer
vehicle clutch concern and thank you for the opportunity to respond
Mitsubishi Motors North America, Inc(“MMNA”) acknowledges
Ms*** *** dissatisfaction to our response regarding her
Mitsubishi Outlander Sport complaintWe regret that Ms*** does not
agree/dissatisfied with our response, but the facts of this case do not allow
us to render any other decision
As previously stated, our office has fully reviewed all the
pertinent information regarding Ms*** complaint and is being addressed
accordingly Although we understand why
Ms*** feels our response does not meet her expectations, the fact
remains that her vehicle includes a limited vehicle warranty to address any
Mitsubishi dealer confirmed vehicle non conformity As such, we can only re-iterate our position of continuing
to honor the terms and conditions of the limited vehicle warranty at this time
Again, we apologize that the resolution Ms*** is
seeking is not possible at this time and appreciate the opportunity to provide
a final response to this consumer complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The representative from Mitsubishi's response was......I drove your car and I mmmm "REALLY" didn't find anything wrong with it. The way he said it and the tone he used made me believe that he was hiding something. I KNOW there are issues with the vehicle! They still could not get my iPod to work. they gave me a brand new Outlander Sport as a loaner the day before. No issues with connecting the iPod in the new one!The people at the dealership are awful to try to deal with! Something needs to be done. I do not have the vehicle any longer. I traded it yesterday for something that I can depend on! A HORRIBLE experience with Mitsubishi and Pantili Mitsubishi!
Regards,
[redacted]
Mitsubishi Motors North America, Inc. (“MMNA”) acknowledges
Ms. [redacted]’s complaint regarding her dealer service department
experience regarding the rear wheel bearing repairs made to her 2013 Mitsubishi
Outlander Sport. We regret to learn of
the circumstances...
that led to this complaint and opened a case ([redacted])
for review and documentation.
Although we understand the basis of Ms. [redacted]’s
dissatisfaction with the service department of the dealers mentioned in her
complaint, Mitsubishi Motors North America relies on factory-trained
technicians at all dealerships to make the right diagnosis and perform correct
repairs when servicing our mutual customers' vehicles. Since all Mitsubishi dealers are independently
owned and operated business entities, MMNA cannot be directly involved in any
situations of dissatisfaction with the service department experience of any
dealership. However, in the interest of
customer satisfaction, we have made this consumer complaint available to the
management of all the dealers mentioned in the complaint for their review. Our District
Parts and Service Manager made a follow up phone contact to Ms. [redacted] in order
to confirm that no current vehicle concerns are present, but unfortunately, the
District Parts and Service Manager did not have an opportunity to have a
meaningful review of Ms. [redacted]’s stated complaints at the time of contact. We
ask that you advise Ms. [redacted] to please call us directly at ###-###-####,
Monday through Friday, 10am to 7pm EST, if she is currently experiencing any
concerns with her 2013 Outlander Sport.
We
apologize that the mentioned Mitsubishi dealers did not meet Ms. [redacted]’s expectations
and we are confident that her next dealer visit would be a more positive
experience. We thank you for allowing us the opportunity to document, review
and respond to this consumer complaint.
Mitsubishi Motors North America, Inc. (“MMNA”) acknowledges Mr. [redacted]’s complaint regarding his 2015 Mitsubishi Lancer Evolution. We regret to learn of the circumstances that led to his complaint and have opened a case ([redacted]) for review and documentation.
Upon review of...
all pertinent information with the local Mitsubishi dealer (Glendale Mitsubishi) and our District Parts and Service Manager, warranty repair coverage to the vehicle’s clutch cannot be administered at this time due to the consumer's refusal to allow the dealer to perform a proper tear down inspection of the vehicle transmission, clutch assembly. Based on the preliminary (visual) inspection performed by the dealer service technician, the current vehicle shift failure is pointing towards possible normal wear and not a manufacturing defect on any clutch or transmission parts. The limited warranty on any Mitsubishi vehicle will only cover a repair as a result of a defective part(s) and has no provision for any worn out component. If the consumer would like to authorize a full teardown inspection, request for warranty repair coverage can be reviewed at that time and as previously stated will cover any confirmed defective parts only. Unless this consumer is willing to follow this process, the dealer and MMNA cannot extended any warranty repair coverage for this complaint at this time. As of this time, the consumer has elected to decline any tear down inspection and advised our office that he would have repairs performed at a non Mitsubishi dealer repair facility.
We apologize that a more favorable response is not possible to this consumer vehicle clutch concern at this time and thank you for the opportunity to respond.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. [redacted]’s complaint regarding the transmission of his 1991 Mitsubishi 3000GT. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR#...
[redacted]).
MMNA has contacted and reviewed Mr. [redacted]’s vehicle transmission concern and advised him of our position of not being able to extend any assistance on the transmission concern of his vehicle via an e-mail sent to this consumer. We explained to Mr. [redacted] that since the vehicle is beyond the terms of the limited powertrain warranty and the recent transmission repair was performed by an independent repair facility (All Trans), the consumer will need to continue to address any ongoing transmission concern with the independent repair facility.
We appreciate the opportunity to document, review, respond to this consumer complaint and apologize a more favorable response is not available for this consumer’s vehicle transmission complaint. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mitsubishi Motors North America Inc., ("MMNA")
acknowledges Mr[redacted] complaint regarding availability of a
replacement OEM radiator for his PZEV Mitsubishi OutlanderWe appreciate
the opportunity to review and respond to this consumer's complaint and
have
opened a case for documentation and review (SR# 1-[redacted])
We have reviewed the information contained in Mr
[redacted] complaint and would like to offer the following information as a
response. As stated in this consumer
complaint, the radiator for his vehicle is currently not readily available and
is presently on a back order statusMMNA is working to obtain inventory for all
outstanding dealer/individual orders for vehicles equipped with a PZEV
radiatorAs of this response date, we are not in a position to provide a
definite ETA for this part, but rest assured, MMNA is utilizing every avenue
available to ensure that inventory is available for this part as soon as possible
We apologize for this part availability delay, but will continue to provide
this consumer with any new updates regarding the availability of the radiator
his vehicle needs
We appreciate the opportunity to document, review and
respond to this consumer complaint
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. [redacted]’s complaint regarding his 2007 Mitsubishi Outlander. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# [redacted]).
We have carefully...
reviewed the information provided by Mr. Allen and have taken into full consideration the circumstances presented in this consumer complaint. Our records indicate the we had sent out the proper notification to this consumer address provided by the PA state motor vehicle department to advise of a warranty extension on the front coil springs of his 2007 Mitsubishi Outlander in March 2014. We did not receive any returned mail from this consumer local post office (that services [redacted]) and confidently assume that this notification was delivered as requested.
In the interest of customer satisfaction, MMNA will provide a one - time only reimbursement for the front coil spring repair (performed on 7/9/2015 for part (coil spring) and labor (to install part), enviro fee plus applicable taxes on these items only) and the tow expense only. We request that your office advise this consumer that this is a one-time only exception and any future warranty related repairs must be performed at a Mitsubishi dealer as no future reimbursements will be extended for warranty related repairs performed at a non- Mitsubishi dealer. Warranty repairs are only valid/available at any MMNA dealer in the United States. This information is also stated in the vehicle Owners Warranty and Maintenance Manual for the consumer’s reference.
We appreciate the opportunity to document, review and respond to this consumer complaint. If you or the consumer has any additional questions or concerns regarding this information, please feel free to call us at [redacted], 10am to 7pm EST, Monday through Friday.
Mitsubishi Motors North America Inc. ("MMNA") acknowledge Ms. [redacted]’s complaint regarding her 2007 Mitsubishi Outlander. We have opened a case file for review and documentation [redacted] of Ms. [redacted]’s complaint.
Our customer relations department is currently in the process of...
reviewing Ms. [redacted]’s complaint and reimbursement request as there are information related to the repair that is not clear as to what actual repair(s) was performed by a non-Mitsubishi dealer repair facility. We will provide a final response/resolution to the complaint within the next 10 business days.
We appreciate the opportunity to document, review and provide an initial response to this consumer complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and we not pursue the issue any longer.As a consumer I am not happy with the response as I am still expecting that the nearest Mitsubishi dealer maintains and repairs my 3-year old Mitsubishi car. With the charging stops it will take me between 8 and 12 traveling hours to get the car diagnosed and potentially repaired ( 4 trips at 2 to 3 hours). My next electric car will certainly not be a Mitsubishi ...
Regards,
[redacted]
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Ms. [redacted]’s complaint regarding her 2004 Mitsubishi Endeavor. We appreciate the opportunity to review and respond to this consumer complaint and have opened a case for documentation (SR# [redacted]). We have reviewed the information...
provided by Ms. [redacted] on her complaint and would like to offer the following information as a response.
Our records indicate MMNA sent out the proper notification to the correct consumer address provided by the [redacted] state motor vehicles department to advise of a safety recall for the fuel filler pipe on their 2004 Endeavor in February of 2011 (as required by the National Highway Traffic Safety Administration). We did not receive any returned mail of this recall notification from the United States Postal Service that was sent to this address. Since this notification was sent to the correct address and not returned to MMNA, we confidently assume that this notification was delivered as requested or lost beyond the control of MMNA. We also would like to state that prior notices (1 warranty extension and 2 other recalls) sent to this consumer’s address were confirmed received as the consumer was able to have the former local dealer (Fiore Mitsubishi, Altoona PA) perform/complete these prior recalls to their vehicle.
Although we understand why this consumer disagrees with our decision not to provide the reimbursement as requested, MMNA has no information to suggest that the most recent notification regarding the recall to the fuel filler pipe was not delivered to this consumer address. We respectfully regret that we must reiterate our position of no reimbursement for the cost of the fuel filler pipe repair performed at an independent, non - Mitsubishi dealer after the recall notification was sent to the consumer. We appreciate the opportunity to provide a response to this consumer complaint.