Mitsubishi Motors North America Inc

Mitsubishi Motors North America, Inc. (“MMNA”) acknowledges Mr. [redacted]’s dissatisfaction to our response regarding his 2015 Mitsubishi Lancer Evolution complaint. We regret that Mr. [redacted] does not agree/dissatisfied with our response, but the facts of this case do not allow us to render any other decision.
As previously stated, our office has fully reviewed all the pertinent information regarding Mr. [redacted]’s complaint. Although we understand why Mr. [redacted] feels our response does not meet his expectations, the fact remains that unless a local Mitsubishi dealer can perform a tear down diagnosis to the vehicle transmission shift concern, we cannot provide a commitment in covering any repair(s) under the limited vehicle warranty in advance since a determination of the cause of the vehicle concern is necessary. As a reminder, the limited vehicle warranty only cover repair(s) as a result of a defective part. Without a tear down diagnosis, it would be impossible to confirm the root cause of failure on this vehicle component.    
Again, we apologize that a more favorable response is not available to this consumer rebuttal/complaint and appreciate the opportunity to provide a final response to this matter.

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Ms. [redacted] complaint regarding her 20014 Mitsubishi [redacted] front wiper concern. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR#...

1-[redacted]).
We have carefully reviewed the information provided by Ms. [redacted] and have taken into full consideration the circumstances presented in this consumer complaint. In the interest of customer satisfaction, MMNA will provide a one-time goodwill repair for the front wiper link of this consumer 2014 [redacted]. Please advise the consumer that a service department representative from the local Mitsubishi dealer (Peruzzi Mitsubishi) will make a direct contact to schedule the needed repair appointment.
We appreciate the opportunity to document, review and respond to this consumer complaint.

Mitsubishi Motors North America, Inc. (“MMNA”) acknowledges Mr. [redacted]’s dissatisfaction to our initial response regarding his 2012 Mitsubishi Outlander complaint. We regret that Mr. [redacted] does not agree/dissatisfied with our response, but facts relating to this complaint do not allow us to render any other position on this matter.
As previously stated, the local Mitsubishi dealer ([redacted]) did not confirm any uncharacteristic noise on this consumer vehicle. Today, our local District Parts and Service Manager (per customer request) performed a physical inspection of the vehicle and did not confirm any uncharacteristic noise associated with the normal operation of this consumer vehicle. The local District Manager also spoke to Mr. [redacted] today to provide him of his findings and offered to re-inspect his vehicle during his normally scheduled monthly dealer visit if any unusual noises do occur on the vehicle in the future. As such we respectfully reiterate our position of honoring the terms and conditions of the limited vehicle warranty for any dealer verified defects only.
We apologize that a more favorable response is not available to Mr. [redacted]’s rebuttal/complaint and appreciate the opportunity to provide a final response to this matter.

Mitsubishi Motors North America, Inc. ("MMNA") acknowledges the consumer's complaint and concerns and can appreciate the frustration the consumer has experienced with this issue.  It is never our intention to have anyone less than satisfied with any interaction with Mitsubishi Motors or a Mitsubishi dealership.  We strive to ensure that we offer the best service to our customers, who we value for their selection of our vehicles and loyalty to the Mitsubishi brand.  The customer's vehicle is well beyond the terms of the manufacturer's new vehicle limited warranty for the concerned part, so MMNA as the distributor and facilitator of vehicle warranty repairs is unable to offer any further assistance.  This was outlined in a telephone call with the consumer and in our posted response to the Revdex.com.  That is why we recommended that the consumer contact the dealership directly to review if any assistance could be offered from them.  Mitsubishi dealership are independent businesses offering and performing service for consumers on their own accord.  We apologize, as unfortunately, there was apparently some confusion on the manner in which this situation would be reviewed by the dealership.  To further assist the consumer, MMNA was in direct contact with the dealership in question and the dealership was unable to support any further assistance with this issue.  We spoke with the consumer and advised of this final response on March 23, 2017.
Unfortunately, MMNA is not able to offer any further assistance on this issue at this time. If the consumer would like to discuss this any further, we invite the consumer to contact Mitsubishi Motors North America, Inc. Customer Relations at [redacted], Monday-Friday, 7AM-4PM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not agree with this statement AT ALL!  The rep from Mitsubishi told me that he drove my car and "MMM REALLY didn't see anything wrong.  REALLY?  When I was asked to sign the invoice, which I declined to sign, there was an error code B-109.  It is a low voltage issue!  Is this what was causing all of the issues?  The bottom line is this.  Pantili Mitsubishi's customer service is HORRIBLE.  The Rep from Mitsubishi, in the tone that he used, told me that there was an issue!I lost over $3,000 on this vehicle and NO ONE SEEMS TO CARE ABOUT ME, THE CONSUMER.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and just given up (what a shame).  I have had the clutch assembly replaced by another independent shop and will never ever purchase another Mitsubishi in my life. This repair alone has cost me about $2500 and just wondering How many others have been thru the same situation!!! I will take this case to a Small Claims Court for a final resolution because I believe this is not right. Thanks for Revdex.com help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Words have been manipulated nicely, but this guy can not brush me off just like many other customers, because I'm in the same type of business as he is and know better. I always take care of my customers no matter what, even if they don't have a warranty.  My brand new car (hardly 4 months old with 4800 miles) had been towed to the dealership for the inspection 2 days prior to district parts manager response. During those 2 days the service manager of the dealership had inspected the car and determined that the clutch has been warned out.  When district parts manager called me he claimed that the service manager is brand new and he did not know the correct procedure. Basically he would sacrifice anyone for his unprofessional and unethical behavior. As you can see in his response, he keeps on blaming me to make his actions look justified. When he called me, knowing that my car has  been there for 2 days for complete inspection, he told me "GET OVER IT AND GIVE THEM AN AUTHORIZATION TO TEAR DOWN THE CLUTCH". Would you believe That? Really? Does this guy truly think everyone is a [redacted]. I will get over it when he is fired. I have not elected to decline anything, that is why I had towed my car directly to the dealership for them to do whatever (He is lying again). By the way, based on Mitsubishi strict code of ethics, employees who willfully violate internal procedures may be subject to disciplinary actions up to and including termination. So, no matter what this guy's position is, he will keep on lying to everyone. I do not wish to deal with this person anymore and demand to have another professional and ethical employee to take over this case. Have you ever in your life seen a brand new car's clutch to wear out in 4 months? Oh, God help us. As always I truly appreciate your help in this matter. I don't know what I could do without you!!!
Regards,
[redacted]

Mitsubishi Motors North America,
Inc("MMNA") acknowledges Mr[redacted]'s dissatisfaction to our
response regarding his Mitsubishi Outlander Sport complaintWe regret to
learn that Mr[redacted] does not agree/dissatisfied with our response, but the
facts of this case do not allow us to render any other response
As previously stated, our office along
with our District Parts and Service Manager as well the local Mitsubishi dealer
(Pantili Mitsubishi) has fully reviewed all the pertinent information regarding
Mr[redacted]'s complaintAlthough we understand why Mr[redacted] feels our
response does not meet his expectations, the fact remains that unless a local
Mitsubishi dealer can confirm any vehicle non conformity, we cannot provide a
commitment/recommendation for repairs under the terms and conditions of the limited vehicle warrantyA confirmation/determination
of the cause of the vehicle concern is necessary in order for a dealer to
recommend/perform any repairs
Again, we apologize that a more
favorable response is not available to Mr[redacted]'s complaint/rebuttal and
appreciate the opportunity to provide a final response to this consumer complaint.

I am disappointed with manufacturer warranty and feel they did not meet my expectation. As a consumer I will never buy Mitsubishi again and will be thinking about selling this car as I understand why many lenders refuse to do business with Mitsubishi and don't fault them as I am now refuse to buy Mitsubishi products and will ensure none or fleet vehicles are in some why connected with that business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate your response to my complaint, however, you state in your response that my vehicle has exceeded the limit for the basic warranty and so you cannot honor my reimbursement but this was not a basic wear and tear issue. It was a repair that was brought on by your defective part. I have owned six cars and I have never had to replace the blower for the wiper. I have attached the recall letter that was sent and underlined the area where you state that the ETACS ECU can potentially cause loss of the blower performance. It does not state that this will occur within the first 2, 3 or 4 years of the life of the vehicle. As a matter of fact since I have a 2010 vehicle, if the time frame for which the part would naturally wear out as opposed to be accelerated by the defective part was an issue, why send me the letter to have it replaced 5 years after I have had the car. It would seem to me that you would have stated that if there has been no problem with the related items then there would be no need to change the part as it would have proven to be alright. Especially since you are stating that since the part has been replaced there has been no incident. Remember your words of accelerate the wear not immediate malfunction.I find it appalling that rather than take responsibility for this issue that you would rather use unscrupulous reasons to make sure that you are not held responsible. This is my third Mitsubishi vehicle and I have owned six cars in my lifetime, but this will be my last Mitsubishi vehicle. I have owned a Ford, a Mazda and a Toyota. I had in the past referred your company to many of my friends and two purchased cars from Mitsubishi. I no longer will refer any of my family members or friends to Mitsubishi. Although I am sure that my one opinion does not matter to your business At least I will be saving them from suffering the same fate with your company.
Regards,
[redacted]

Mitsubishi Motors North America,
Inc("MMNA") acknowledges Ms[redacted]'s dissatisfaction to our response
regarding her Mitsubishi Outlander Sport complaintWe regret that Ms
[redacted] does not agree/dissatisfied with our response, but the facts of this
case do not allow us to render any other decision.
As previously stated, our office has
fully reviewed all the pertinent information regarding Ms[redacted]'s complaint
Although we understand why Ms[redacted] believes our response does not meet her
expectations, the fact remains that her vehicle concern was due to outside
influence that resulted in damage to the windshield washer reservoir pumpAs
with any other automobile manufacturer operating in the United States, warranty
coverage is limited to original equipment parts/workmanship non-conformity
onlyAgain, we re-iterate our commitment to honoring the terms and conditions
of the limited vehicle warranty for any Mitsubishi dealer confirmed manufacturing
non conformity
We apologize that a more
favorable response is not available to Ms[redacted]'s rebuttal/complaint and
appreciate the opportunity to provide a final response to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As a result of the "gravely poor" customer service and customer experience provided by Mitsubishi of North America and its complete inability to provide any technical explanation to neither my technical inquiry (the dealer was not able to produce any technical and plausible explanation to the same inquiry, differently from what was deceively reported by Mitsubishi of North America) nor to my customer service complaint about the unacceptable behavior of [redacted], customer service rep at Mitsubishi of North America, I proceeded to trading in my 2015 Mitsubishi Evo and purchase a vehicle with another manufacturer.I want to make crystal clear that Mitsubishi of North America has completely failed its mission towards customer satisfaction based on my experience in this matter, and that I would discourage anyone to acquire any of your vehicles.
Regards,
[redacted]

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. [redacted] complaint regarding his 2015 Mitsubishi Outlander Sport. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# 1-[redacted]).
Along...

with the District Parts and Service Manager assigned to the local Mitsubishi dealer (Big Two Mitsubishi), our office has reviewed this consumer complaint. At this time, the consumer has agreed to return the vehicle to the local Mitsubishi dealer for a re-inspection of the alleged outstanding/improperly repaired vehicle paint concern. Our District Parts and Service Manager will facilitate the necessary repair the vehicle may need based on this inspection. Mitsubishi Motors North America will continue to honor the terms and conditions of the limited vehicle warranty for any confirmed defects on the vehicle. The vehicle re-inspection is scheduled for May 19,2017.
We appreciate the opportunity to document, review and respond to this consumer complaint.     Tell us why here...

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. [redacted] complaint regarding his 2015 Mitsubishi Lancer Evolution. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review (1-[redacted]).
Along...

with our District Parts and Service Manager, Mr. [redacted] vehicle complaint has been reviewed with the service department of Little Joe’s Mitsubishi. At this time, MMNA has authorized the needed paint repair on this consumer vehicle as well as extending a reimbursement for a one month car payment. Our office has left a phone voice mail message to the customer today to inform of this resolution/information.
We apologize for any inconvenience the consumer experienced related to the stated vehicle paint concern. We appreciate the opportunity to document, review and respond to this consumer complaint.

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Ms. [redacted]’s complaint regarding her 2010 Mitsubishi Outlander. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# [redacted]).
We have carefully...

reviewed the information provided by Ms. [redacted] and have taken into full consideration the circumstances presented.  We regret to inform that Ms. [redacted]’s vehicle has exceeded the limits of the Basic Warranty at the time of this repair and cannot honor the reimbursement request for the repair cost of the front wiper motor of the vehicle.  The wiper system of the vehicle was covered under this warranty for a period of 5 years or 60,000 miles whichever occur first.  As you are aware, the vehicle has already exceeded this limit (mileage listed on repair invoice: 124,524 miles) at the time of repair to this part. With respect to the recall notice Ms. [redacted] received for the ETACS and HVAC Blower Motor, no documentation from the facility that performed the repairs to indicate that neither of these recalled parts directly caused the failure of the front wiper motor. Incidentally, the replacement front wiper motor functioned properly after repairs with the OEM recalled parts still in place for an extended period of time/mileage which confirms no direct relation to the front wiper motor failure.
We are sorry that a more favorable response is not possible at this time and thank you for the opportunity to document, review and respond to this consumer complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The vehicle is unsafe and what guarantees me the vehicle will not continue to give me problems and no rental is guaranteed. I will contact all the local newscaster regarding Mitsubishi warranty as they do not provide rental, if your buying a new car you would assume the vehicle extended warranty would cover a rental. I will be also letting the public know that customer service rep mention well if you where in an accident we will deal with your insurance and I would have been better off as I would have been guaranteed a rental and be put into a new vehicle. I did not test drive the vehicle warranty was not explain to me no warranty forms where given to me. If they where I would have bought a Honda or toyota .
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mitsubishi Motors has admitted they have no proof I ever received notification of this recall. Assuming the notification might have been delivered to the correct address is not sufficient explanation. In addition, they acknowledged to me that I did, indeed, have my vehicle checked for 2 prior recalls, but could find no proof of this notification, which confirms I never received it. The United States Post Office loses and/or fails to deliver mail on a daily basis. I will not be satisfied until I am reimbursed for the expenses incurred to replace the defective fuel filler pipe that Mitsubishi Motors failed to notify me of. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I find it hard to believe by any decision that any clutch goes out at 4000 miles on a 40000 dollar vehicle.  I understand your decision and find your customer service to sub-par, and to stand behind a decision made by an anonymous mitsubishi representative is a joke, as is the product you sell. I proud to say I'm getting rid of your product and moving on to a stature company. Thank you for a terrible experience with your product and I hope all future customers see the garage you represent or sell
Regards
[redacted]

Mitsubishi Motors North America, Inc. (“MMNA”) acknowledges Mr. [redacted]’s complaint regarding the brakes on his 2015 Mitsubishi Lancer Evolution.  We regret to learn of the circumstances that led to his complaint and have opened a...

case                  [redacted]) for review and documentation.
We have reviewed this consumer complaint with the local Mitsubishi dealer that inspected his vehicle ([redacted] MITSUBISHI-N.HUNTINGDON, PA) along with the District Parts and Service Manager assigned to this dealer. We have determined that no manufacturing non-conformity has been verified with respect to the brake (pads, rotors) components, but rather they have been confirmed worn out on this consumer vehicle. As, such repairs cannot be authorized or performed under the terms of the limited vehicle warranty coverage. The local Mitsubishi dealer Service Manager and our office provided this information to this consumer after a full brake inspection performed by the dealer service technician, but the consumer believes this information is incorrect. Our office informed the consumer that he is free to return his vehicle for a re-inspection at another Mitsubishi dealer to confirm if the diagnosis/inspection results of the initial Mitsubishi dealer is correct or not, but the consumer was not accepting of this available option to him.
Mitsubishi Motors North America will continue to honor the terms and conditions of the limited vehicle warranty for any dealer verified manufacturing defect only.If this consumer considers returning his vehicle to any local Mitsubishi dealer for a re-inspection of this or any other outstanding vehicle concern and informs our office of this action, we will contact the dealer the vehicle is returned to on the day of his vehicle re-inspection appointment and review the dealer findings (diagnosis) regarding this consumer alleged brake parts defect concern. As previously stated, unless a defective part is confirmed by a local Mitsubishi dealer, no warranty coverage will be provided for any needed vehicle repair(s). We appreciate the opportunity to document, review and respond to this complaint.