Mitsubishi Motors North America Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There have been multiple other vehicles with the same exact problem. NOT JUST MINE. Placing cheap parts in poor places on a SUV is a poor design flaw. There are multiple vehicles in the area that have to have the part replaced. (Check with your dealerships Mitsubishi) I could understand if this was a rare occurance with these vehicles, however that doesn't seem to be the case.  Poor design by Mitsubishi.  My car is being fixed as I type this. Not by the warranty, but paid for by the dealership. The dealership I purchased my car from has went above and beyond to fix my car and provide excellent service!  Sorry I can't say the same thing about Mitsubishi Corporate.   They make cheap cars, with poor design, offer a New car bumper to bumper warranty for 5 yr,60k miles. But when something breaks, it's the "owners outside influence". Maybe if the washer reservoir pump wasn't placed in a poor spot, it wouldn't get broke under normal driving conditions of a SUV.  Research this problem Mitsubishi...... I'm not the only one with this "break".  I under Mitsubishi will not admit their fault,& admit they made a poor choice when they design & placed a weak/breakable part in a exposed place...  If they admit their poor design, they would have multiple vehicles to fix at their cost. I am more than thankful for the dealership I purchased from, but highly disappointed with corporate. Will not buy Mitsubishi again. 
Regards,
[redacted]

Mitsubishi Motors North America,
Inc("MMNA")
acknowledge Ms[redacted]'s Mitsubishi
Outlander Sport windshield wiper washer vehicle concernWe have reviewed the
information contained on this complaint form and would like to offer the
following information as a response.
We have reviewed Ms[redacted]'s vehicle concern
with the Service Manager of the local dealer (Pantili Mitsubishi) that
performed a full and comprehensive vehicle inspection of this consumer vehicle
complaintUpon completion of the inspection, it was determined that outside
influence had caused damage to the washer reservoir pump and not any
manufacturing non confirmityAs your office may or may not know, the limited
vehicle warranty provides coverage to any manufacturing non conformities on the
vehicle onlyMitsubishi Motors North America will continue to honor the terms
and conditions of the limited vehicle warranty for any dealer confirmed
manufacturing non conformity only.
We thank you for the opportunity to document,
review and respond to this consumer complaintIf you have any further questions
or concerns, please e-mail or call 1(888) 648-7820, Monday through Friday,
10:30am to 7:00pm EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response that Mitsubishi motor provided lacks any cogent content. I requested:1) A technical explanation for how the first set of OED brake pads can completely wear out the OED rotors when the brake pads are still not fully worn out after 16,000 miles of standard road use for the car. Please provide a technical answer to this question, or accept that there is a design or component flaw in my EVO 2015.2) An explanation on why your customer service representative named "[redacted]" took the freedom to exhibit extremely poor professional manners during our phone call by: a) Continually interrupting me during the phone call; b) Exhibiting a deep confrontational attitude to my complaint; c) Refusing to put me in contact with a supervisor when I requested to do so; d) Hanging up on me in the middle of the phone call
Regards,
[redacted]
I still have not received an explanation on how the

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. [redacted]’s complaint regarding his 2015 Mitsubishi Outlander Sport. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review ([redacted]).
Along with...

our District Parts and Service Manager, Mr. [redacted]’s vehicle complaint has been reviewed with the service department of [redacted] Mitsubishi. At this time, MMNA will only continue to honor the terms and conditions of the limited vehicle warranty for any confirmed defects by any authorized Mitsubishi dealer in the United States. In this particular complaint, [redacted] Mitsubishi is in the process of completing a repair to this consumer vehicle to address the noise concern that was recently confirmed, once the needed repairs are completed, this consumer vehicle will be extensively road tested to ensure the complaint has been fully resolved. No other assistance will be extended to this consumer at this time beyond the necessary vehicle repairs.
We apologize that we are unable to offer the assistance this consumer is seeking and appreciate the opportunity to document, review and respond to this consumer complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The vehicle is currently at the dealer ([redacted]) as I was able to show them the whining noise coming from the vehicle when in "drive" while fully stopped.In a side note, I was able to show to both the service advisor and the tech the noise the first time I had the vehicle at the dealer for two weeks as well.
Regards,
[redacted]

Mitsubishi Motors North America, Inc. (“MMNA”) acknowledges Mr. [redacted]’s dissatisfaction to our response regarding his 2015 Mitsubishi Outlander Sport complaint. We regret that Mr. [redacted] does not agree/dissatisfied with our response and would like to provide the following information as a Final response to this consumer complaint.
In the interest of customer satisfaction, MMNA will extend a warranty repair coverage policy adjustment to provide alternate transportation to this consumer during the completion of the needed consumer vehicle repair(s). This policy adjustment will also allow the local dealer service personnel and our local District Parts and Service Manager to perform an extensive road test of the vehicle after repair(s). Our local District Pars and Service Manager will be discussing the alternate transportation arrangement(s) directly with this consumer and the local Mitsubishi dealer performing the pending repair(s). MMNA believes that once the pending repair(s) is completed, the vehicle noise concern will be resolved. As previously stated, MMNA will continue to honor the terms and conditions of the limited vehicle warranty for any Mitsubishi dealer confirmed manufacturing defects only.
We appreciate the opportunity to provide a final response to this consumer complaint. Please feel free to contact us for any additional questions or concerns regarding this consumer complaint.

Mitsubishi Motors North America Inc. ("MMNA") acknowledges [redacted]. [redacted]’s complaint regarding her 2012 Mitsubishi Outlander Sport. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# 1-[redacted]).
We have carefully...

reviewed the information provided by [redacted]. [redacted] and have taken into full consideration the circumstances presented.  We regret to inform that the vehicle has exceeded the limits of the Basic Warranty and as such we cannot extend the resolution requested by this consumer.  The alternator of any Mitsubishi vehicle is covered under this warranty for (original retail delivery date/mileage) 5 years or 60,000 miles whichever occur first. Since this consumer vehicle had a mileage of approximately 62,000 miles during the alternator repair, no warranty coverage was available. A complete explanation of terms of the warranty is included with your Owner’s Warranty and Maintenance Manual.
We are sorry that a more favorable response is not possible at this time and thank you for the opportunity to respond to this consumer complaint.

Mitsubishi Motors North America, Inc. (“MMNA”) acknowledges Ms. [redacted]’s disagreement to our response regarding her 2004 Mitsubishi Endeavor complaint. We regret that Ms. [redacted] does not agree/unsatisfied with our response, but the facts of this case do not allow us to render any other decision.
As we previously advised, Mitsubishi Motors North America has fully reviewed/investigated the information provided by this consumer and did not confirm an error in sending the required recall notification for the fuel filler pipe of the consumer’s 2004 Mitsubishi Endeavor. As such we are unable to offer the resolution this consumer is requesting.
We apologize that a more favorable response is not possible and thank you for the opportunity to provide a final response on this consumer's complaint.

Mitsubishi Motors North America Inc
("MMNA")
acknowledges [redacted] and [redacted]'s complaint regarding their
Mitsubishi EclipseWe appreciate the opportunity to review and respond to
this consumer complaint and have opened a case for documentation (SR# [redacted])
We have reviewed the information
provided carefully by the consumer and have taken into full consideration the circumstances presented. We regret to
inform that their vehicle has exceeded the limits of the Basic Warranty and as
such we cannot honor the request for repair assistance to the front passenger SRS
module cover. The SRS of the vehicle was
covered under this warranty for a period of years or 60,miles whichever
occur first. A complete explanation of
terms of the vehicle warranty is included with your Owner's Warranty and Maintenance
Manual
We are sorry that a more favorable
response is not possible at this time. Again, we thank you for the opportunity
to respond to this consumer complaint

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Ms. [redacted]’s complaint regarding her 2013 Mitsubishi Lancer. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review (1-[redacted]).
Our office contacted...

and reviewed the complaint with Ms. [redacted] on April 18, 2017 and took into full consideration the information she presented.  Based on the information presented on her complaint as well as information during our conversation with her, we recommend that she consider returning the vehicle to a Mitsubishi dealer of her choice in order to have our local District Parts and Service Manager perform a physical inspection of her vehicle to determine if the consumer allegation that her vehicle has an “incorrect engine” is valid. We also advised the consumer that since she has not produced any documented evidence to validate this claim, we are not be able to offer the resolution she is seeking from MMNA. As mutually agreed, Ms. [redacted] is to call our office back to advise of when and which dealer she would like the vehicle inspection to be performed.
We appreciate the opportunity to document, review and respond to this complaint. We can provide an update to this complaint once the vehicle inspection is completed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Apparently there will be no favorable outcome for this complaint, and we will no longer be customers of Mitsubishi, ever. My husband was leaning toward purchasing one a couple of months ago but he has since opted to go with a Subaru because of this situation, and I will be ditching mine for a Honda or Toyota as soon as I make the opportunity. Very disappointed in the Mitsubishi brand and will certainly voice my dissatisfaction any chance I get. Thanks for trying Revdex.com. Too bad they didn't address my concern of the starting issues WHILE THE VEHICLE WAS STILL IN THE BASIC WARRANTY PERIOD. Oh, but because it didn't actually brake until outside of the warranty, they won't do anything? Other manufacturers would have made goodwill exceptions under certain circumstances such as this one. Poor business practices! The only thing I'll be doing with this car with Mitsubishi is taking it for the free car washes, otherwise I'll patronize small, local businesses for good repair work for a fraction of the cost until I get rid of this car.
Regards,
[redacted]

Mitsubishi Motors North America, Inc("MMNA") acknowledges
MrMohammed [redacted]'s dissatisfaction to our response regarding his
Mitsubishi Evolution complaintWe regret that Mr[redacted] does not agree/satisfied
with our response, but the facts relevant to his case does not allow us to
render any other decision
As previously stated, the local Mitsubishi dealer as well as
our District Parts and Service Manager did not confirm any defect on the clutch
of the vehicleIt has been determined that the clutch on his vehicle is
"worn", which is neither a defect or broken, since wear is a direct result of
use of the vehicle. As we are all
aware, any repairs or service directly related to a "worn out" condition is
strictly the sole responsibility of the vehicle owner
We apologize that a more favorable response is not available
to Mr[redacted]'s rebuttal/complaint and appreciate the opportunity to provide a
final response to this matter.

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. [redacted]’s complaint regarding the front headlight bulbs on his 2010 Mitsubishi Lancer. We appreciate the opportunity to review and respond to this consumer complaint and have opened a case for documentation and review...

([redacted]).
Our office contacted and reviewed the complaint with Mr. [redacted] on October 22, 2015, and took into full consideration the information he presented.  Since no defect was confirmed to exist with the headlight system of this consumer vehicle at the time of repair by the local Mitsubishi dealer ([redacted] Mitsubishi, 11/6/2012 @ 25,387 miles), we cannot provide the resolution (reimbursement of $64.14) that this consumer is requesting. Based on the age and mileage at the time of the headlight bulb replacement repair, it is not uncommon that such a repair/service would need to be performed. Headlight bulbs in general have a life span of about 1-2,000 hours of daily use. Depending on the driving conditions the vehicle is operated on, extended use of the headlights can shorten this life span for the headlight bulb(s).
MMNA will continue to honor the terms and conditions of the limited vehicle warranty for any confirmed defects only by any authorized Mitsubishi dealer in the United States. We apologize that we are not able to offer the resolution this consumer is seeking, but appreciate the opportunity to document, review and respond to this complaint.

Mitsubishi Motors North America Inc("MMNA")
acknowledges Ms[redacted] complaint regarding her Mitsubishi Outlander
SportWe appreciate the opportunity to review and respond to this consumer
complaint and have opened a case for documentation and review (SR#
1[redacted])
Upon review of all the pertinent information on this
complaint, MMNA has agreed to provide warranty repair coverage for the needed
transmission replacement to this consumer vehicleAs of today, the
transmission replacement repair is in process and should be completed very
shortlyAlthough we understand the basis of this consumer complaint and
resolution requested, MMNA at this time will continue to honor the terms and
conditions of the limited vehicle warranty only (repair any Mitsubishi dealer confirmed vehicle
non conformity). As such, this consumer
request for a vehicle replacement, repurchase is respectfully declined
We apologize for any inconvenience this may have caused Ms[redacted]
and appreciate the opportunity to document, review and respond to this consumer complaint

Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. [redacted]’s complaint regardingthe service fee paid to the local Mitsubishi dealer (Continental Mitsubishi) in diagnosing/servicing his 2013 Mitsubishi Outlander Sport Key Transmitter. We appreciate the opportunity to review and...

respond to this consumer's complaint and have opened a case for documentation        (SR# 1-[redacted]).
We have carefully reviewed the information provided by the consumer and have taken into full consideration the circumstances presented in this consumer complaint. We also reached out and spoke to the consumer today to discuss this information provided and to ensure that the consumer fully understands that every authorized Mitsubishi dealer in MMNA’s dealer network require a diagnosis/inspection fee before any diagnosis/inspection is performed on his vehicle. Unless the individual dealer informs the consumer of any waiver of any fees (which is solely at the discretion of the dealer if they so choose to do) before or at the time of vehicle delivery to a dealer for any vehicle concerns the consumer presently has, a diagnosis/inspection fee is assessed to every dealer service department customer visit.
As there is always the possibility of a miscommunication on the dealer service department personnel with this consumer at the time of the dealer visit regarding the vehicle key transmitter concern, we are now confident that after our review of the information as to why a dealer requires a charge of this fee, we have clarified with the consumer any misunderstanding that may have existed and should not occur again for any future dealer service department visits by this consumer. Our local District Parts and Service Manager has also discussed with the service department management of the local dealer the circumstances of this complaint to ensure that every service department customer is clearly, fully informed of the requirements surrounding inspection/diagnosis fees.
After further discussion with the local Mitsubishi dealer involved in this complaint, in the interest of customer satisfaction, they will extend a one-time only reimbursement for the $110 inspection/key transmitter reprogram repair fee. We request that your office advise this consumer that this is a one-time only exception and any future dealer fee is required by any Mitsubishi dealer during any diagnosis/inspection visits for any/all vehicle concerns this consumer may have. The local dealer will be processing and handling the delivery of the reimbursement check directly to the consumer address they have on file and should be completed within the next 60 days.
We appreciate the opportunity to document, review and respond to this consumer complaint.

RE: [redacted] M. [redacted] - Complaint ID: [redacted] – 2007 Outlander [redacted]  Dear Ms. [redacted] We are sending you this update regarding the above mentioned consumer complaint ID. We have also made the consumer aware of this update during a direct phone contact today. We advised the consumer that due to the inability of the independent repair facility ([redacted]) that performed a repair to the consumer vehicle on 3/18/2016 to provide verifiable information (part number) regarding the part they repaired/replaced, we are unable to continue our review process of possibly reimbursing the consumer for this repair. As your office is aware, the consumer filed a complaint claiming that this repair was directly related to a upcoming recall on the front cross member of the consumer vehicle. However, the receipt provided by the consumer indicated that the repair was for a “broken control arm” which is not a recalled part on this vehicle. Our office has made a direct request from the management of the independent repair facility 3 times to provide documentation (invoice for the part purchase) for the part they utilized on this repair, but has not been successful in receiving the requested information for the past 15 days. Based on this information, we have requested the consumer to obtain the information directly from the independent repair facility and forward the information to us so that we can continue with our review process. Until we are able to verify the actual part used for the repair, we are unable to review/provide the requested settlement on this complaint by the consumer. The reimbursement review/consideration is not valid for any part of the vehicle other than for the upcoming recall for the front cross member (unless a direct cause and effect relation can be confirmed).   We appreciate your time and understanding on this matter.  We will provide your office with any new updates as it becomes available. If you have any further concerns or questions about this update, please feel free to contact us. Sincerely, [redacted]Case ManagerCustomer Relations DepartmentMitsubishi Motors North America(714)372-5629