Mobility Plus Homecare

We are sorry the situation occurred, but due to the severely delinquent status on the account, ACA was unable to hold the repossession.  It is recommended that a customer keep their account current in the event something unforeseen happens so there is time to make alternate arrangements.  ACA does make courtesy calls to customers, but it is their responsibility to make payments according to the terms of the contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. 
 I received the companies email saying they have been trying to reach out to me but they were unsuccessful in doing so. I reached out to [redacted] at [redacted] and left him a voicemail with my updated telephone number ([redacted] for him to reach out to me directly to have my issue resolved. I'll be waiting for [redacted] phone call.
Regards,
[redacted]

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reviewed the complaint submitted by Ms. [redacted] and will be sending her a Credit Validation Letter which includes her...

Credit Application, Retail Installment Contract, and her payment history with ACA.  We are also sending her a Fraud Affidavit package that she can complete and return if she would like for us to further investigate the matter.  If Ms. [redacted] has any additional questions, she can call me at directly at 864-[redacted] or [redacted]@acacceptance.com.           Keith K[redacted] Customer Experience Manager

This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
[redacted] with the Revdex.com case number [redacted].  
ACA has reached out by phone to
[redacted], and we have been able to resolve the issue.  We were able...

to
make an accommodation which satisfied the customer.   We apologize
for the confusion that occurred and do appreciate the customer’s
business.  If she has further questions, we can be reached at [redacted]
or [redacted]     
*
[redacted]
Customer Relations
Manager  
American Credit Acceptance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Your wrong there was no courtesy call I have the phone records to prove that I guess it’s company practice to lie thru your teeth to the customer because not only did your representative lie to me now you are too. I did call to make arrangements and we had a confirmation number YOU the company had my credit card information so don’t tell me about calling and making arrangements. Just admit that you were wrong and that’s it’s not about helping your customers and it’s all about getting as much money off of them as you can. ACA did nothing to help me and according to some of the reviews I’ve read about your company you’ve done the same thing to many other people. I will take this to social media and show everyone that’s on Facebook and Twitter what you did to me and my family 
 Regards,
R[redacted]

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reached out by phone, and have been unable to reach Mr. [redacted].  If he would like to discuss the matter, he...

can call me, Keith K[redacted] at 864-[redacted] or Karen R[redacted] at 864-[redacted].  I can also be reached by email at [redacted].com.   We are sorry to hear that Mr. [redacted] was having engine issues, but due to the number of years he has had the vehicle, ACA is very limited on the type of assistance we could offer.  ACA would be willing to settle the account after the vehicle is sold at auction.  We do apologize that he was not happy with our service, as quality service is very important to us.              Keith K[redacted] Customer Experience Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Personal addendum: Issues have been resolved, thanks to a concerned and conscientious individual representing ACA ([redacted], from whom this complaint has been reviewed and expeditiously served.:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] In response to ACA:This I am sure is not the first time that you have dealt with a situation like this. The moment a customer misses a payment interest is accumulated.  We have done everything we were to do and it is disappointing that this was not resolved in a timely manner. We have suffered  greatly due to the loss if the vehicle and our account still showing as active as id we still posses the SUV. OUR FREDIT SCORE HAS BEEN GREATLY  AFFECTED AND SHOWS DEFAULT PAYKENT....WE HAD FULL COVEATE, GAP AND A WARRENTY.  ACA  DENIED us a loan AND required a $3300 down payment or co-signer. ABSOLUTELY  NOT. I WILL BE TAKING FURTHER ACTION. YOU WILL BE NOTIFIED.DISGUSTED AND FURIOUS CUSTOMER,[redacted]

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by Tanya [redacted] with the Revdex.com case number [redacted].     ACA has reviewed the complaint submitted by Ms. [redacted], and we were able to review the account in detail.  The...

payoff sent to ACA has been received and applied to the account.  The balance on the loan is zero and the account has been paid as agreed.  We appreciate Ms. [redacted]’s business and the way she has handled her account.  The title and paid papers will go out on or around the 27th of November and we will be available if she should have any questions.  We can be reached at 864-[redacted] or [redacted].com.      Keith K[redacted] Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reached out by phone to Mr. [redacted], and have been able to discuss the issue.  We apologize for any...

inconvenience this situation has caused and have noted the account so Mr. [redacted] will not be getting any unwanted phone calls.  He can however call ACA for any information he may need and can call me directly if needed at [redacted] or [redacted].com.   We do appreciate his business and willingness to discuss the matter with us.    Keith K[redacted] Customer Relations Manager   American Credit Acceptance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

We are sorry to hear Mr. [redacted] is unsatisfied with our response.  We will be available If he or his attorney would like to discuss the account.

This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
[redacted] with the Revdex.com case number [redacted].  
 
ACA had reached out by phone to
[redacted] as part of our due diligence process in the event that we...

acquired
her account.   We apologize for the inconvenience and confusion this
situation has caused.  As of 5/20/15, we do not have [redacted] account
but have not ruled out the possibility in the future.  If [redacted] has
additional questions and would like to call us, we will be more than happy to
discuss the matter.  We can be reached at [redacted] or [redacted] 
 
 
[redacted]
Customer Relations
Manager  
American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reviewed the complaint filed by Ms. [redacted] and determined that our repossession of the vehicle was valid.  If she...

has documentation of a payoff being sent to, and cashed by ACA in June 2016, we would be happy to review the information.  ACA has not received any such funds. If she would like, she can call us at her convenience at 864-[redacted] or [redacted].com.      [redacted] Customer Relations Manager   American Credit Acceptance

This is to serve as a formal response by American Credit
Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com
case number [redacted]  
ACA has reached out by phone to [redacted], and we have
been able to resolve the issue.  We appreciate the...

customers assistance
with working with us to provide the required documents to get this matter
resolved.  We also apologize if the customer received erroneous
information from one of our agents.  [redacted] business is very
appreciated and we value her as a customer.  If she has any additional
questions, now or in the future, we can be reached at [redacted] or [redacted]       
[redacted]
Customer Relations Manager  
American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]      ACA has reviewed the complaint submitted by [redacted].  We apologize for the issue occurring and have taken...

steps to prevent it from happening going forward.  If there is a particular phone number Ms. [redacted] would like us to use in the future, she can provide that to us by phone or email.  We appreciate her business and will be available should she have any questions.  We can be reached at 864-[redacted] or [redacted].com.        Keith K[redacted] Customer Experience Manager

This is to serve
as a formal response by American Credit Acceptance, LLC (“ACA”) to the
complaint filed by [redacted] with the Revdex.com case number [redacted].  
 
ACA has reached
out by phone to [redacted], and we have been able to resolve the issue. 
We have...

provided and accommodation that was satisfactory to him.  If he has further questions, we can be reached
at [redacted] or [redacted]     
 
 
[redacted]
Customer
Relations Manager  
American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]     ACA has reached out by phone to [redacted] and have been able to discuss the issue.   The problem was...

identified and a form was emailed to the customer which should help solve the problem.  We have also made the adjustment to the account that [redacted] requested.  We do appreciate her business and want to be available to answer any questions she may have.  She can contact the agent she originally spoke with or she can call us at [redacted] or [redacted]          [redacted]   American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reached out by phone, and have been unable to reach Ms. [redacted].  We have reviewed the complaint and...

have corrected the credit bureau reporting per the request of the customer.  We apologize for the confusion this situation has caused and appreciate the  customer’s business.  If Ms. [redacted] has any additional questions, we can be reached at 864-[redacted] or [redacted]acacceptance.com.           Keith K[redacted] Customer Experience Manager