Mobility Plus Homecare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
I am
rejecting this complaint just because it took the business months to send the
paid in full letter and I just recently gave the information over to ** Administrators and waiting on my refundTherefore, I sent *** *** ** an
email in regards to this matter as wellIf they only refunding me my money for
the letter from the date I gave it to them and not the date it was paid in full
I would like ACA to refund me the difference due to their negligence
Regards,
*** ***

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by J*** T***-P*** with the Revdex.com case number ***. ACA has reached out by phone, and have been unable to reach MsT***-P***. MsT***-P*** was able to work
with one of our associates, K*** W***, and the matter has been resolved. We do appreciate the customer’s business and apologize for any confusion the situation has caused. We will be available should she have any questions, and can be reached at 864-***-*** or ***. K*** K*** Customer Experience Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reviewed the complaint submitted by *** ***. ACA apologizes for the confusion this
situation has caused and appreciated Mr***s business. Attached is a copy of the contract and a copy of ACA’s Simple Interest FAQ Flyer which provides information on how simple interest is calculated. If Mr*** has any questions, we can be reached at 864-*** or ***.com. Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number *** ACA has reached out by phone, and have been able to reach Mr***. We were able to discuss his account in
detail, as well as review how interest accrues on his account. We do appreciate his business and will be available if he should have any additional questionsWe can be reached at 864-*** or ***.com. Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA will honor Mr***’s request and have noted our system so that she will no longer receive phone calls. She
can however, call us if she has any questions or concerns. We can be reached at *** or ***.com. Keith K*** Customer Relations Manager American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number *** ACA has reviewed *** *** complaint and determined that the credit reporting is accurate. The item that the
customer wants removed from his credit occurred prior to the settlement of the account. If he has any additional questions, we can be reached at *** or *** *** *** Customer Relations Manager American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reached out by phone to Ms***, and have been able to speak to her to clarify what she was requesting in her
complaint. ACA declines to delete its trade line as the customer has requestedIt is ACA’s policy to report its accounts to the three major credit reporting agenciesACA must report accurately, and we are doing so with regard to Ms***’s account, which is paid in fullACA appreciated the customer’s business. If she has any additional questions, she can call me at 864-*** or ***.com. Keith K*** Customer Experience Manager American Credit Acceptance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
This was not a valid repossession, and the company knows thisACA is an unethical companyThe bottom line is, their a bunch of loan sharks!! I still have not received my car yet because I have additional fees, such as Redemption cost, Transportation cost, and storage fees that keeps increasing everyday at $per dayThis auction is also charging me for days that I'm not allow to pick up the vehicleI am pretty certain that a lot of these fees are unethical and illegalEspecially the fact that the auction will not give me my car until I pay these additional feesI currently have an Attorney reviewing my case because I am certain that the Revdex.com has no intentions of doing anything since they're already giving ACA an A+ rating despite the high percentage of negative complaints this company has.
Regards,
*** ***

This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***.
ACA will honor *** ***
request and will not be contacting him by phone. We did send out an
email
request for him to contact us. If he would like, he can reach us at
*** or *** to discuss his
complaint or his account.
*** ***
Customer Relations Manager
American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by P*** C*** with the Revdex.com case number ***. ACA has reached out by phone, and have been unable to reach MsC***. On July 19, 2016, MsC*** entered
into a Retail Installment Contract with CarMax Auto Superstores for the purchase of a Kia Optima. The amount financed was $17,with an Annual Percentage Rate of 20.00%, and a payment schedule of monthly payments of $416.36. The Contract was assigned to ACA. A review of the Contract finds it to be valid and signed by MsC***. The reason for the repossession, which was also found to be valid, was due to nonpaymentAll state required notices were mailed to MsC*** prior the repossession, including several Notices of Right to Cure the payment deficiencyIf MsC*** would like to discuss the matter, we can be reached at 864-***-*** or ***. K*** K*** Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reached out by phone and have been able to speak with Mr*** He let us know that his issue had
been resolved. We do appreciate his business and will be available if he should have any future questions. We can be reached at 864-*** or ***.com. Keith K*** Customer Experience Manager

We have provided *** *** with a copy of her contractAs
stated in the contract, and as we have pointed out to *** ***, the Total of
Payments of $22,was based on the assumption that all monthly payments
would be made on the date they were due: “FINANCE CHARGE AND PAYMENTS
cHow late payments or early payments change what you must pay
We based the Finance Charge, Total of Payments, and Total Sale Price shown on
page of this contract on the assumption that you will make every payment on
the day it is dueYour Finance Charge, Total of Payments, and Total Sale Price
will be more if you pay late and less if you pay early.”
*** *** customer transaction history (attached) shows
two reversed (bounced) payments, three payment deferments, a repossession and
numerous late paymentsThese factors contributed to the finance charge and
total of payments being more than they would have been had she made her full
monthly payment on time every monthWe will be more than happy to have another
representative speak with her concerning how the interest accrues on this type
of loan. Information on simple interest loan calculations is also
available online at numerous websites. We appreciate *** ***’s
business and want her to have a clear understanding of how her loan
works

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number *** ACA has reached out by phone to *** *** but we have been unable to reach the customer. ACA will be more
than willing to discuss the matter and hopefully come to a mutual resolution. We can be reached at *** or *** *** *** *** *** *** American Credit Acceptance

I don't understand if I don't owe you anything,why are you still on my credit reportI have my title to the vehicle and I have no more business with youMy wife and I are in the process of buying a home,and this the only problem that's hold us from doing soCan you please please help by removing this from my reportPlease

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reached out by phone, and have been able to discuss the issue with Ms***. We apologize that Ms*** did
not receive the documents she requested. Her title and Paid in Full letter were mailed on 8/10/2017. They were mailed to the address on file which matches the address listed on the Revdex.com complaint. We have included a copy of her documents with this response and If she would like, we can assist her with obtaining a copy of her title. If she will provide us with the name and address for the local DMV or tag agency, ACA would be willing to send them a check for the duplicate. We do appreciate her business and fine manner in which she handled her account. If she has any further questions, she can contact me at 864-*** or ***.com. Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit
Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com
case number ***
ACA has reached out by phone to *** ***, and has been
able to resolve the issue. ACA has requested the
credit bureaus to update
*** *** account to reflect a paid in full status. If he should have
any questions, we can be reached at *** or ***
*** ***
*** *** ***
American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number *** ACA has reached out by phone and have been unable to reach *** *** We would like to speak to him
concerning his repossession and will be available when it is convenient for him. We reviewed his complaint and confirmed that the proceeds from the sale of the vehicle at auction were applied to his account and we can send him verification if needed. It is true that interest will accrue on the loan until it is paid off. At this point, if he is interested, we may be able to offer a settlement for less than the amount owed. We can be reached at *** or *** *** *** Customer Relations Manager American Credit Acceptance

This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
*** *** with the Revdex.com case number ***.
ACA has reached out by phone to
*** ***, and we have been able to review the situation.
We have
made an accommodation that was satisfactory to him. We appreciate his
business and apologize for the confusion surrounding the fees and our
unwillingness to waive them. If he has any additional questions, we can
be reached us at *** or ***
*** ***
Customer Relations
Manager
American Credit Acceptance

This is to serve as a formal response by American Credit
Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the
Revdex.com case number ***
ACA has reached out by phone and email to *** ***, and
have been unable to reach her. Our
records indicate that we did make an
accommodation in regards to *** *** SCRA inquiry. We would like
to discuss the matter with her and can be reached at *** or ***
*** ***
Customer Relations Manager
American Credit Acceptance