Mobility Plus Homecare

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number *** ACA has reviewed the account and apologizes for any confusion this situation may have caused. ACA was able to change
the due date to the 25th and waived the late fee on the account. Ms***’ next monthly payment will be due on March 25, 2018. We do appreciate the customer’s business and will be available if she has any questions. We can be reached at 864-*** or ***@acacceptance.com. Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number *** ACA has reached out by phone, and have been unable to reach Mr***We have reviewed the complaint and will be glad to
adjust the due date - we just need a call or email with the requested date. We have also included a copy of his transaction history with this response Any repossessions, late payments, extensions, and due date changes can increase the amount of interest that accrues on the account. Per the Contract, this is what is known as a “simple interest” financing, and interest does accrue on a daily basis Please see the attached flyer for additional information. Also, we have waived the most recent late charge as a courtesy. The late charge is set forth in the Contract, and is set at the lesser of $or 15% of the unpaid installment, and is accrued when the payment is not received within days of the monthly due date We do appreciate Mr***’s business and will look forward to processing that due date change request for him whenever it is convenient for him. If he has any questions, we can be reached at 864-*** or ***@acacceptance.com. Keith K*** Customer Experience Manager

Thank you for getting back to meI received the $and was reassured that the telephone representative would be trained concerning this but I am very skeptical and believe this will happen again.I will probably have to call them to make sure that the automatic payment method was reinstated so I am late on the next paymentI don;'t trust anything they sayI asked if they could reduce my interest rate but they said noI also asked if they could refinance me but they said they were not licensed to do so, which is the answer I actually expectedBut I think I can have the interest rate reduced but they just do not want to.I am not going to say this completely resolvedYou need to add another function (button) not just a yes or noBut allow people to make a follow up statement.*** ***

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number *** ACA has reached out by phone, and have been able to reach Ms***. We have reviewed the complaint in detail and
determined the repossession was valid. We also reviewed the fees associated with the repossession and found them to be valid as well. When a vehicle is picked up, there are several costs associated with the action beyond the expected repo fee such as lot fees, key fees, and storage fees. Ms*** has have since been able to redeem the vehicle The account is now current and due for March 9, 2018. If Ms*** has any additional questions, we can be reached at 864-*** or ***acacceptance.com. Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reached out by phone and was able to speak to Mr***. ACA apologizes for any delay in responding and was
able to offer an accommodation that was satisfactory to him. ACA emailed Mr*** a document on 3/21/to the email address listed on the Revdex.com complaint. If Mr*** does not have this letter, he can get in touch with us at 864-*** or ***.com. We do appreciate his assistance in this matter, Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***
ACA has reached out by phone to *** *** and we have been able to discuss the complaint with her.
Unfortunately, at this time we are not able to make any of the changes requested in the desired settlement section of the complaint. Our records indicate that the settlement was never completed and the balance on the account that we eventually sold to *** *** is accurate. The status of the account was communicated with *** *** on 6/9/and we have a certified mail receipt acknowledging that our Notice of Intent had been delivered to the customer’s address. If she has any additional questions, we can be reached at *** or ***
*** ***
Customer Relations Manager
American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reviewed the complaint submitted by Ms***, and were able to review the account in detail. The
issue appears to be due to the number of partial payments made and the account is currently correct. If Ms*** would like to give us a call, we can review the account in detail. We do appreciate her business and the manner in which she has taken care of her account. We can be reached at 864-*** or ***.com If she would like, she can also call Vanessa P*** at 864-*** to review the matter. Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reviewed the complaint submitted by Ms***, and were able to review the account in detail. Currently,
the account is has been updated and the fees removed as directed by Ms***. The account is due for the regular contractual payment amount on her payment due date. We do appreciate her business and will be available if she should have any questions. We can be reached at 864*** or ***.com Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reached out by phone to Ms***, and have been unable to reach her With the help of documentation
provided by Ms***, the missing payment mentioned in the complaint was located and applied to the account. Ms*** is in good standing with ACA and we apologize for any confusion this situation has caused. If she has any questions, we can be reached at 864-*** or ***.com. Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number *** ACA has reached out by phone and have been unable to reach Mr***. A review of our records indicates that prior
to the repossession we had not heard from the customer since August 2017. The last contact occurred after the vehicle was repossessed. If Mr*** is interested in redeeming the vehicle, we ask that he give us a phone call as soon as possibleIf he has additional information on when we spoke with him concerning any type of extension, we would be happy to investigate the situation. We can be reached at 864-*** or ***.com. Keith K*** Customer Experience Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The request to have the payoff quote sent by fax was made on 9/22/at 7:pm which was a Friday evening The payoff quote went out on Tuesday 9/26/at 12:pm via fax and e-mail, which is within the 24-business hours promised The department that handles requests for faxed payoffs received the request on Monday and the payoff went out on Tuesday. ACA is always willing to provide a verbal payoff when requested

In regards to complaint #*** is closedThe company fixed their mistake and applied our payments accordingly and they returned the car back to our homeThank you Revdex.com for being there and following up

Revdex.com,
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is satisfactory to meStill upset with the company and currenly going through issues with their third party contsct to have my csr fixed, not sure if repossesion have or will be tsken off my credit report.
Regards,
*** ***

Thank you Keith if I have any more issues I will contact you directly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reached out by phone and were unable to speak to *** ***. We had phone contact back and forth but
were never able to complete a phone call. ACA has sent by overnight mail a copy of the letter indicating the account is now paid in full and/or settled in full. The credit bureau also reflects that the account has a zero balance. If there are any questions or concerns, I can be reached directly at 864-*** or ***.com. Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reviewed the complaint submitted by Mr***, we apologize if there was any confusion surrounding the
payoff. Mr*** had a simple interest loan with ACA and interest accrued after the payoff was given. There were no late fees incurred in the month of September. We do appreciate the customer’s business and if he has any questions, we can be reached at 864-*** or ***.com Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit
Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com
case number ***
ACA has reached out by phone to *** ***, and we have been
able to resolve the issue. ACA was able to make an
accommodation and ***
*** is back in her vehicle as requested in the desired settlements section
of the complaint. We do appreciate the customer’s business and look
forward to working with her in the future. If she has any additional
questions, we can be reached at *** or ***
*** ***
Customer Relations Manager
American Credit Acceptance

This is to serve as a formal response by American Credit
Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case
number ***
ACA has reached out by phone *** ***, and have been able
to resolve the issue. We have sent him the
requested extension document
and confirmed that he has received it. We also made an accommodation to
the account that he requested. We apologize for the confusion this
situation has caused and do appreciate *** ***’s business. We are
looking for the return of the signed document
and will process it immediately once received. For future questions, he
can reach us at *** or ***
*** ***
Customer Relations Manager
American Credit Acceptance