Modesto Bee

I have been a Modesto Bee customer for over 40 years. May 2020 I cancelled my subscription due to the paper continually not being delivered. I would call and the next day receive the day before's paper. Then in November 2021 my husband went to a race and at a kiosk signed us back up for the Modesto Bee. Things were wonderful until May 30, 2022, when our carrier (Christie Baker) had to leave for medical reasons. Now, once again my papers are not arriving, until the following day. This has occurred for four days in a row. I have called Modesto Bee everyday directly and they apologized, but to no avail. I have contacted our present carrier (Janet Welch 209-850-6732) everyday also.
She yelled at me yesterday stating she was new and had so many papers to handle.
This morning said she would have me a paper at my home within one hour. That was about 10 AM. this morning. It is now l:30 PM and I still have no paper. Now, when I attempt to call her, the phone goes directly to an answering machine. I have called the Modesto Bee Delivery Department each day also. They tell me they will have someone call me back. After four days of no paper, and with calls having been made requesting a return call, I still have not yet received even one call back. SO, BEWARE POTENTIAL SUBSCRIBERS, if you are moving to this area and want to get a paper. This is the worst delivery service I have ever experienced.

I only subscribe for Sundays delivery and you can't do that ,I need to talk to some one who is in charge of delivery services .
This is not the first time this has happen and to call is useless ,I go to the store to buy and that cost me 4.00 dollars I wish their was another paper because this is for the dogs
T Taylor Modesto Mountain Pride Ct.

The most recent payment of $for weeks, paid the account until 1/17/There was a renewal notice sent on 12/30/and 3/2/Since the account does not stop automatically, the paper continued through the grace period and stopped on 4/16/Unfortunately, we do not show any notes or messages stating the customer wanted to cancel the serviceWe do apologize for the paper not being stoppedAs of today, 6/23/16, the account has been stopped and cleared of any balance dueThe collection company has also been informed to stop any further collection eddortsAs a side note, [redacted] is a vendor The Bee uses to collect past due balancesHowever, The Bee does not report this to any credit bureau or agency where it would affect a customer's credit report Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

I am rejecting their interpretation of their perceived facts, though yes, I do understand they have a right to their own way of thinking:I acknowledge the fact that my Bank only, in following their own policy, returned my $19.25The better exposed and accurate version to counter the story/response deposited here by a Bee executive is the following....The Bee did offer me a reduced refund amount, [redacted] too-little-too-lateBecause I swiftly brought the financial impropriety to the attention of my bank, they, the bank, proceeded with their own swift policy of "temporarily refunding the full $19.25" according to that policyMy decline to accept the Bee's reduced refund was due to the fact that I am a person of higher ethical standardsSince I at one time did run a licensed construction business I also am a person with reasonable understanding of good business practicesI would not accept a check from Bee corporate since my bank already returned my lost funds well before the Bee was able to fully comprehend the petty fiasco that they themselves had created, therefore setting in motion my responses in dealing with a matter of "principle" rather than focusing on the petty dollars that I paid and where goods and services had not been recieved

A follow up was sent to the distributor, regional manager and Director of Home Delivery on 12/27/On 12/29/16, the regional manager confirmed that the distributor has stopped all deliveries associated with the Modesto BeeThe distributor has verified the Yes delivery has stopped and is not being deliveredAs for the Modesto View, our distributors are not contracted to deliver this productThis is not associated with the Modesto Bee deliveries.Thank youModesto Bee VIP Department

I went ahead and added [redacted] address on our Do Not Mail List and Do Not Call ListWe also sent his information to the local distributor who delivers the inserts he is receiving to immediately stop all deliveryPlease let me know if there is anything else I can help you with [redacted]

This account was originally started on 7/19/with a payment for weeksThe Modesto Bee does not stop subscriptions on the expiration dateThe Bee allows a grace period for subscribers to renew their accontsThe Bee send out a first renewal notice 3-weeks prior to the expiration date (renewal notice was sent on 9/9/15)The renewal notice states, the paper will continue unless The Bee is notified otherwiseIf The Bee does not hear back from the customer, the account enters the grace period and then a second renewal notice sent out (in this case, it was sent 11/4/15)The account was stopped on 12/16/and the customer service representative cleared the account to a zero balanceUnfortunately, after the account was cleared, there was a system error in restarting the accountAs of today, the account is closed and cleared of any balanceThe collection vendor ARM Solutions has been notified and all collection efforts have stoppedAs a side note, this collection company is a thrid party vendor The Bee uses to make final collection attemptIt is not reported to a credit bureau and does not show up on a credit report.Please feel free to contact us at [redacted] if you have any further questions or concernsThank you

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I also purchased a subscription to stop robotype calls If they call again, they will be wasting their time It's sad people have to resort to Do Not Call and RoboStop to end annoying phone calls I most likely will never subscribe again because of the harrassing phone calls after I chose to quit their service They had my future business until then They should rethink their phone harrassment of customers who choose to quit their service One No should be sufficient to get the message Continuous calls are a waste of time and annoying

The account under the name [redacted] shows a location of [redacted] The account was started 1/18/Unfortunately, there are no free subscriptionsThis information has been given tot the Sales Manager for follow up on the subscription processAfter the subscription was started, The Bee sent out invoices (1/28/15, 2/16/15, 4/11/15)The Sunday paper continued to be delivered on a grace period until it stopped on 4/18/This resulted in the balance dueAs of 6/24/15, the account has been cleared to a zero balance and all collection efforts have been ceasedWe do apologize for the salesperson giving the incorrect informationIn the future, please note all subscriptions are paid subscriptionsPlease feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

2nd attempt to contact customer at ( [redacted] ) [redacted] and (***) [redacted] as per customer request with no success and left a voicemails for follow upCustomer contacted [redacted] at am and the return phone call was made at 12:pm

I am rejecting this response because: I DID notify them to cancel my subscription but the person (in India?) I was on the phone with would NOT take no for an answer and she would NOT allow me to ask about "other options." Therefore, based on their response, I can ASSURE you (and them) that now I will cancel the subscription I agreed on (after their aggressive telemarketing tactics) from Septand my association with them will now be discontinued forever I cannot believe this is their response because basically I feel they are calling me a liar when I did, in fact attempt to cancel the initial subscription but as I stated the person I was speaking with on the phone would NOT accept the cancellationTalk about a lack of integrity and business ethics and to add insult to injury I spend years of my life employed by themThey weren't as desperate for business back then, but boy are they now based on this experienceThey have lost me as a customer forever now based on this experience

Mr [redacted] account was started 3/15/on a daily promotionThe account was paid for weeksSince The Bee does not stop accounts automatically, the account continued on the grace periodThere was a first renewal notice sent on 5/4/A second one on 7/6/and a third one on 8/15/We do ask our customers to contact The Bee if they do not wish to continue the service, otherwise it continues automaticallyIn this case, it seems as though Mr [redacted] requested a cancellation, but it was not processedThe account was not stopped until 8/22/16, which left an outstanding balance of $This balance has been cleared from Mr [redacted] account and the collection vendor has been notified to stop all calling and mail notifications immediatelyThe collection vendor is a 3rd party vendor used to collect final paymentsHowever, the account is not reported to the credit bureau and it does not affect Mr [redacted] credit.Please feel free to contact us at 1-800-776-if you have any further questions or concerns.Thank you*** [redacted] Audience Services Manager

Mr [redacted] 's account was handled by the [redacted] of The Modesto BeeSince the start start date of 1/16/16, Mr [redacted] has called in complaints for no paperHis account has been credited for a total of days (weeks).The most recent credit was given by the Regional Manager on 3/25/There have been no complaints on the account since 3/17/16.Please feel free to contact us at [redacted] if you have any further questions or concerns Thank you

Customer's account was stopped 12/13/and the account is at a zero balanceA refund was sent on 12/14/Another message and reminder to stop the paper was sent to the distributor on 5/24/We do apologize the papers started being delivered againThe account shows inactive and there will be no billing for any papers receivedThis information will be sent to the Regional Manager this morning to ensure all deliveries are stoppedPlease feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

The information at this address is different from the information we show on the accountCurrently, there is an active account for [redacted] with a phone number of [redacted] and an email of [redacted] The account is paid until 9/14/The only complaint documented on the account is on 11/13/There are no notes of delivery problems or a refund on this accountSince this original email response was back in December 2015, there is no indication the account information has changedIf the customer can confirm this account information, we would be more than happy to get this resolvedThe current credit on the account shows $The last payment was $on 10/15/15.Please feel free to contact our VIP department at [redacted] .Thank you [redacted] Audience Services Manager

We apologize for the inconvenience and frustrationThis request was sent to the distributor and the regional managerThe regional manager sent confirmation that this delivery has been stoppedThe distributor was notified that the Vida paper should not be delivered at this locationPlease feel free to contact us at 1-800-776-if you have any further questions or concerns.Thank you

This account was started 8/30/and paid for weeksThe expiration date was 11/3/As standard business practice, the Modesto Bee sends a renewal notice out 3-weeks prior to the expiration dateIn this case, it was sent on 10/18/A 2nd renewal notice was sent on 12/9/and a last notice on 1/9/On all renewal notices, the Bee states, "the paper will continue unless The Bee is notified otherwise." Since we were not notified, the subscription continues automatically on a day grace periodAs a one time adjustment, the account will be cleared as of today, 4/26/16.As requested, Ms [redacted] 's phone number has been added to the do not call list and the email address has been added to the do not email listThe mailing address will also be forwarded to the Sales Manager to be removed from any mail promotionsWe do apologize for the inconveniencePlease feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

We've had a continual delivery problem since we've gotten a different delivery person. I've had to call for a paper several times today included. We like our paper first thing in the morning and when we have to wait for a delivery its sometimes into the afternoon. I know you are trying to get everyone to read on line but we enjoy a paper and as long as we are paying for delivery I feel we should get the service we are paying for.

Spoke with *** *** about their Sunday delivery from 12/18/2016-02/05/and credited the customer's accountWe sent the customer's subscription information to distributor to correct Sunday deliveryIf you have any further questions or concerns please feel free to
contact us at ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me