Modesto Bee

I am rejecting this response because:I was put in the daily subscription, not by choiceI had paid for Friday thru Monday service for a yearWithout notice they discontinue the Monday paperAnd the only way to rectify it was to give me the daily which was not what I wantedI wanted the Friday thru MondayAnd they told me I would no longer receive the Monday portion of the paperThey did not honor their side of the agreed contract made in JulyAnd they figured I could settle for thisI do not look at the papers Tuesday through ThursdayI throw them away at workI don't have time to read them

Customer account has been cleared and left at a zero balance as a one time courtesy however on all of our renewal notices it state, "that The Bee does need to be notified for cancellation of service." We will remove your account from any collection list and notify *** *** is a non
credit reporting agency and this will not impact your credit score or credit reportIf you have any further questions or request please contact us at ***

The account for *** *** was stopped 9/15/and the account was cleared of any balance past dueAs of 9/15/16, the account was at a zero balanceThis account has been restarted on 9/30/by *** *** for weekend deliveryPlease note, all subscription renewals state, "The paper will
continue unless The Bee is notified otherwise." The Modesto Bee does not stop subscription accounts automaticallyThe first renewal is sent out 3-weeks in advance to allow time for the customer to call and cancel, change the delivery or make a renewal payment.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

The account was started on 10/18/We apologize for the delivery problems the Visser residence has experiencedThe reason for the cancellation has been given to the distributor and the regional managerThis account was stopped 11/24/The refund was processed on 11/30/and refunded back to
the credit card on 12/4/15.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Customer has been contacted and explained the premium holiday editions from the promotionIf you have any further questions or requests please feel free to contact us at ***

We will mail out a confirmation letter to the customer stating she only wanted the paper until 09/If you have any further questions please contact us at ***

Customer account has been cleared and left at a zero balance as a one time courtesy however on all of our renewal notices it state, "that The Bee does need to be notified for cancellation of service." We will remove your account from any collection list and notify ARM SolutionsARM is a non credit
reporting agency and this will not impact your credit score or credit reportIf you have any further questions or request please contact us at ***

I am rejecting this response because: ***Thank you for letting me know about the redundant complaintUnfortunately, we never received any correspondence regarding the first complaint, which prompted me to file another one. Our credit card shows no credit from The Modesto Bee nor any contact from The Modesto Bee regarding the complaint.I do hope this can get resolved quickly.Thank you,***

This account expired on 12/27/Prior to the expiration date, The Bee sent out a first renewal on 12/16/A second renewal notice was sent on 2/3/A thrid notice was sent on 3/9/Then, the account was stopped on 3/16/The Bee does not stop subscriber accounts automaticallyThe Bee
allows a grace period to make a renewal paymentAll notices state, "The paper will continue unless The Bee is notified otherwise." As a long time subscriber, we allow this grace period so there is no interruption in serviceLooking back on *** *** account, there was a payment made on 9/16/15, which was months later than the expiration date of 7/14/With the grace period, *** *** was able to continue receiving the paper during this grace periodIt appears in this case, *** *** did not want to continue the service after the 12/27/expiration dateHowever, The Bee did not receive notification to cancel the serviveAt this time, we have cleared the balance and there will be no further notifications to collect a back balance. Please feel free to contact us at 1-800-776-if you have any further questionr or concerns.Thank you

Reviewed customer account and confirmed that the customer original expiration date was 03/11/however with the missing papers and credits customer has received customer's expiration date 06/04/Customer account information will be reviewed by distribution and distribution management to ensure that the will receive complete Sunday papers moving forwardIf you have any further information or request please feel free to contact us at 800-776-

The account is under *** *** and the account is still active for daily serviceThe last noted communication we have from the customer was on 12/02/and the rep noted that they offered customer Sunday service only however customer wanted to continue with dailySince
12/02/the account has continued with delivery for daily servicePlease let me know if there is anything else I can assist you with. ***

I am rejecting this response because:i never told them to continue the service.I told them to cancel the service becuase the newspaper wasnt coming every day.the lady ms *** told me a check was going to come in about 2-weeks.here is what she told me.dated dec -2015.I dont know why they keep saying I wanted to continue the service.I spent about $and they send me the sunday paper(if i'm lucky) and weekday paper rarely comes. From:Modesto-Merced Date:December 10, at 11:14:AM PSTTo:Subject:Re: Fwd: Contact Us - Newspaper Delivery (***)Dear C*** ***,Thank you for contactin the Modesto Bee.We are sorry that we lost you as a member due to unsatisfactory deliveryserviceThis is not acceptable to us and we will be doubling ourefforts to improve customer serviceWe have called the attention of thedistribution manager to get to the bottom of this and make necessaryactions to improve our delivery serviceWe would greatly appreciate ifyou give us a chance to continue delivery to you.In the meantime, we have honored your request to stop the subscription.We will cancel the account on December 10, We will refund theamount of $in a form of checkPlease allow to 3weeks to sendthis refund check.You have been a loyal member of The Bee family and we want to remainpart of your every day ritualsThe Bee can help you:

Mr***'s account was updated and adjusted on 7/20/We have tried to make phone contact with Mr*** to confirm the account is paid until 1/8/The latest call was made on 8/4/A message was left by our VIP lead supervisor in my absenceAs of today, 8/10/15, we have not
received a return call backAs requested, I will be mailing a hard copy of the correction on this account to confirm the current expiration date of 1/8/This new expiration date exceeds the old one of 11/11/15. Please let me know if you have any further questions or concerns. Thank you

I am rejecting this response because:Modesto Bee's track record of not doing what they say they will doSo far it's taken four months for the Modesto Bee to brake free from the incompetence on my one particular caseI use the term "break free" quite loosely We'll wait and see if the old dog learns a new trick and complies

Customer's account was stopped 2/24/and The Bee issued a refund of $back to the credit cardWe do apologize if the papers are still being deliveredThe account is not in an active status and the distributor should not be delivering any papers to this addressOur VIP team has contacted
the distributor & Regional Manager to ensure all deliveries have been stoppedSince the account is stopped, there will not be any charges or bills for this account.In addition, the phone number on the account has been added to our Do Not Call list and forwarded to the sales vendors to remove from all current calling filesThis may take a few days to completely be removed, but the request and process has been handled. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Customer started the subscription 6/1/14. It was a Sunday only subscription. There was a payment for 10 weeks. The account expired 7/27/14. The Modesto Bee does not stop a subscription automatically on the expiration date. We allow a 90 grace period to make the renewal payment. Prior to the...

expiration date, we send out a first renewal. In this case, it was sent on 7/9/14. A second notice was sent on 9/3/14 before stopping on 10/18/14. All renewal notices state, "The paper will continue unless The Bee is notified otherwise." Our records do not show any notes or messsages regarding the continuation of the delivery by the customer. It also does not show any documentation of a phone call from a lady contacting the customer. We understand Mr. [redacted] did not want to continue the service and he thought the account would be stopped. As of today, the account will be cleared on any balance. If Mr. [redacted] would like to restart the service in the future, please be advised that the subscription will not be stoppped automatically unless The Bee is notified.Please feel free to contact The Modesto Beenif you have any further questions or concerns.Thank you

We do apologize for the calls and the inconvenience. This number has been added to the do not call list as of today. This has also been sent to the Sales Manager and her team to remove the number from all existing calling files. Since these files have already been submitted for this week, it may...

take 24 hours to get the number removed off the existing calling files.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Customer account information was verified for the gift card promo offer from November 2016 and will be honored. It has been confirmed that customer's $10 Target gift was sent today at the current address. If you have any further questions please feel free to contact us at [redacted]

Tuesday, April 24 2018
Under a picture in the lower right corner of the front page is written, "Police stood near a that mounted a sidewalk and killed nine pedestrians..."
1) What does that mean?
2) Why was this not fixed before it went to press?
3) Aren't you ashamed?

Sincerely, Raylene Evans (subscriber)

2nd attempt to contact customer at ([redacted] and ([redacted] as per customer request with no success and left a voicemails for follow up. Customer contacted [redacted] at 11 am and the return phone call was made at 12:00 pm.