Dear Ms***Thank you for contacting Comenity Bank regarding the above-referenced accountAs the bank that issuesNEW YORK & COMPANY credit card accounts, we are here to assist with all account-related questions.Your correspondence, sent to the Revdex.com, was forwarded to my
attention for review, and Iappreciate the opportunity to respond to your concerns.We understand from your complaint that you have been receiving calls from the Bank to collect on anunpaid debtYou state that you have been contacted multiple times a day, and when you answer thereisn't any responseAlso, when the calls are missed, a voicemail message is not leftYou have advised usthat you are currently experiencing financial difficulty, but will not stand for the constant interruption.You are requesting that we cease the phone calls.We apologize for any frustration or inconvenience this situation has caused you.Per your request, a "cease and desist status has been placed on your accountThis cease and desistrequest will stop all future collection calls, but it will also suspend authorizations for new purchases on youraccount since we will be unable to contact youYou will continue to receive certain legal communicationsas permitted by lawYour request to cease and desist contact on your account may be changed at anytime by contacting us again in writing at the below address: Comenity Bank P.OBox 182273 Columbus, OH 43218-2273A payment of $was received on May 27, 2016, and your balance is zero.We hope you find this information to be helpfulIf you have any further questions, please contact medirectly at ###-###-####, ext*** (TDD/TTY ###-###-####)I will be happy to assist you.Sincerely,Diamond L***
I can see the statements that you sent meI have not gotten all of those statementsI have not rent the one for this monthI have the one from FebruaryJust because they sent them to this site does not mean that the actually mailed them to meAs a matter of fact I received a call today for them about my billI spoke with a girl last week and told her of the problems I was having with getting my statements and that I would be making a payment this weekThe person I spoke with today said there was nothing noted on my account from last weekI
Regards, *** ***
Dear Ms***We received your complaint, addressed to the Revdex.com, regarding the accountsreferenced aboveCornenity Bank issues the above-referenced credit card accounts, and weare here to assist you with all account-related questionsI appreciate the opportunity torespond to your
concerns.We understand from your complaint that you opened a BrylaneHomeQ credit card account andplaced an order to receive three sets of curtainsUpon receipt of your first bill, you returned twosets of curtains and paid $You received an email that confirmed your returns, and theemail also advised you that you had a credit balance of over $You then received your billreflecting your $payment, but no credit for the returns, so you disregarded the billYouthen received a second bill with no credits, but it indicated a late fee and interest chargeYoudisputed this, and received a provisional creditYou would like all accounts that you have withComenity Bank closed, your BrylaneHomeQ credit card balance adjusted to zero, andcorrections made regarding any negative credit reporting.Please note that Cornenity Bank and BrylaneHorne are two separate entitiesThe Bank isresponsible for addressing questions related to your credit card accountBlylaneHome isresponsible for handling matters related to sales, merchandise processing, returns andshipping.When merchandise is ordered from BrylaneHome, the account is charged for the cost of themerchandise, sales tax (if applicable), and shipping and handlingBrylaneHome does notrefund shipping and handling charges when merchandise is returnedIn addition, if theprovided return label is used to return the package, the return label fee is also charged to theaccount.Bank records indicate, you have placed multiple orders with BrylaneHorne that you charged toyour BrylaneHomeD credit card accountPlease keep in m~nd when payments are notreceived, are received after the due date, or are made for less than the minimum required, theaccount will be assessed a late fee and finance charge, as explained in the Credit CardAgreement (CCA).Our records indicate on July 6, 2015, we received your dispute, regarding the information inyour complaintOn August 2, 2015, we sent a response advising you of the BrylaneHomereturn policy, and that you were issued merchandise creditsA copy of this response isenclosed for your records.We have spoken with BrylaneHome on your behalf, and they have issued credits totaling$18.22, for a returned merchandise credit previously issued on April 22, 2015.Although there were no bank errors found, in the interest of customer service, we have issuedcredits to remove bank fees that were assessed to your accountAs of the date of this letter,the BrylaneHomeCaccount balance is $0.00.Please be assured, notification has been sent to the national credit-reporting agencies withinstructions to delete the negative payment information from your credit bureau report regardingthe BrylaneWomen accountPlease allow days for the credl bureaus to update theirrecords.Additionally, both of the above-referenced accounts have been closed per your request.We sincerely apologize for the frustration and inconvenience this matter may have caused you.Should you have any further questions or concerns, please do not hesitate to contact me at ###-###-####, ext*** (TDD/TTY ###-###-####)I would be happy to assist you.Sincerelv,Amanda R*** *** ***
We received your complaint, addressed to the Revdex.com, regarding your Lane Bryant Retailcredit card accountComenity Bank issues Lane Bryant Retail credit card accounts, and we respond toall account-related questions and concernsYour complaint was forwarded to my attention, and
Iappreciate the opportunity to assist you.We understand from your complaint that in January 2015, you paid your Lane Bryant Retail credit cardaccount balance in fullSince your payment to Comenity Bank, your Lane Bryant credit card has beenassessed late fees and finance charges totaling $You then contacted Comenity Bank in referenceto your Lane Bryant Retail account, questioning why your account has been assessed fees since youpaid the balance in full.You are requesting Comenity Bank provide a full refund for the bank fees assessed to your account afterthe posting of you January payment.Bank records indicated the following activity on the Lane Bryant Retail credit card account:Lane Bryant Retail account was opened, December 4,2014.A purchase was made in the amount of $for Active, Suppor, Active, Cotton, Lace B onDecember 4, A billing statement was issued on December 7, 2014, advising of your new balance of $150.15and minimum payment due of $due on or before January 02,2014.Payment of $(not discernible to Revdex.com) on January 21, 2015Please be advised, usage of the account or failure to close the account within days of receiving theCredit Card Agreement (CCA), indicated your acceptance of the terms of the agreement, includingthe assessment of any finance charges and feesAlso, if the full minimum payment due or full balancedue has not been paid on or before the required due date, late fees and finance charges are subjected tobe assessed to the credit card account.In addition, payments received after the required due date are also subjected to receive late fees andfinance charges, pursuant of the terms outlined in the Credit Card Agreement (CCA)We have encloseda copy of the CCA for your reference.Due to your January 16,2015, payment posting on February 25, 2015, which was after the due date ofthe 16th, a late fee in the amount of $and finance charges of $was charged.Please note, physical billing statements were issued via direct mail on the following dates: December 72014, January 7,2015, February 4, 2015, March 7,2015, April 6, and May 7, 2015, to the addresslisted on your Lane Bryant Retail accountEach billing statement provides the following accountinformation: - Current and Previous account balance owed - Transactions Account Details - Minimum Payment Due - Payment Due Date - Fee's Charged - Interest Charged - Payments/Other Credits listed on accountAlthough there were no Bank errors found, in the interest of customer service, we issued credit of $69.50,which is half of your last payment in the amount of $The credit resulted in a credit balance, andwe have issued this refund to youYou should receive the refund within business days.Should you have any further questions regarding your account, please contact me at ###-###-####,ext*** (TDD/TTY ###-###-####); I will be happy to assist you.Sincerely,*** ***Consumer Relations Specialist
I believe they have no intention of investigating anythingThis company thrives on harassment and scams it's customers on a regular basisOnce my bill is paid in full, I want nothing more to do with themSomeone should sue them, though, for their illegal debt collection practices
Dear *** ***:We recently received a complaint, addressed to the Revdex.comComenity Bank issues manycredit card accounts, and we respond to all account-related inquiresI appreciate the opportunity to assistyou.We understand from your complaint that you noticed an account on your
credit report that was openedDecember 24, You state that the account is not yours, and you have not opened any account in thepast yearFurthermore, you indicate that you have notified the credit-reporting agencies that the referencedaccount is fraud.We would like to assist you in resolving this matterUnfortunately, we are unable to locate the accountyou are referencing in your complaint based on the information providedTo better assist:Complete Account Number Any Previous Names of Accountholder Any Previous AddressesHome Telephone NumberSocial security numberThis information can be mailed to the address listed above, or faxed to my attention at ###-###-####.Since you indicate that this may be an instance of identity theft, we strongly encourage you to contact ourAccount Protection Team at ###-###-#### for immediate assistance.Once this information has been received, we will be able to investigate your complaint further.We hope you find this information to be helpfulIf you have any additional questions, please contact medirectly at ###-###-####, ext*** (TDD/TTY ###-###-####)I will be happy to assist you.Sincerely, Diamond L***
We have received the complaint regarding the above-referenced accountComenity Capital Bank issues Lending Club Patient Solutions credit accounts, we are here to assist with account-related questionsYour complaint addressed to the Revdex.com, was forwarded to
my attention and I appreciate the opportunity to respond to your concerns. We have reviewed the account, and our records indicate that the Bank previously responded to this complaintOn June 9, 2016, a response was sent to you advising you that we reached out to the provider regarding your request for a refund of $4,and we were advised that a credit of $3,was issued; however, you are responsible for the remaining balance as services were renderedShould you wish to further dispute this matter, please contact the service provider directlyI have enclosed a copy of our previous response for your review. Furthermore, please be advised that the Bank has not charged you any additional feesI have enclosed copies your billing statements for your review. We apologize for any inconvenience or frustration this may have caused you and hope this information is helpfulShould you have any additional questions regarding the your account, please contact me at ###-###-####, ext*** *TDD/TTY ###-###-####)I would be happy to assist you. Sincerely, Jenny W***
Dear *** ***: We received your complaint, submitted to the Revdex.com, regarding the above-noted accountComenity Bank issues Victoria’s Secret/PINK, JCrew, and Ann Taylor/LOFT credit cards and we are here to help answer account-related questionsYour complaint was
forwarded to my attention, and I appreciate the opportunity to assist you. You state that you are receiving telephone calls by Comenity Bank and another agency regarding the credit card account balances that you oweYou also state that the person calling you regarding the Victoria’s Secret/PINK credit card account has been aggressive, rude, threatening, and asking to speak to your office managerYou would like to pay off the debt you have with Comenity Bank and you want Comenity Bank to be the only company to contact you by mail or telephone. After reviewing your Victoria’s Secret/PINK account information, please be advised that your account wrote-off due to non-payment on June 2, Comenity Bank sold the account to ***
*** *** on this date, and we no longer have ownership of the accountAs such, we are not calling to collect any money from youWe encourage you to contact the collection agency at ###-###-#### to discuss the accountAdditionally, in an effort to assist you, we forwarded your complaint regarding the telephone calls and service received to the agency. Bank records show that the JCrew account has a current balance of $160.60, and as of the date of this letter the account is currentThe next payment of $is due on August 28, 2015. Bank records further show, your Ann Taylor/LOFT account wrote-off due to non-payment on June 2, 2015, and is still under ownership of Comenity BankTo discuss payment options, please contact our Recovery team directly at ###-###-####. Additionally, as permission is provided in your complaint for Comenity Bank to contact you by mail or by telephone using the numbers ending in *** and ***, we did not update our records to cease collection callsPlease be advised that the Bank will make attempts to contact you regarding the status of past due account(s) until our attempt to communicate is successful. We hope this information is helpfulFor further questions or concerns regarding this letter, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####)I will be happy to assist you. Sincerely, Shawnda Y*** *** *** ***
Dear *** ** ***: We are in receipt of your complaint, submitted to the Revdex.com, regarding the above noted account. As the Bank that issues Bealls credit card accounts, we respond to all account-related inquiries. Your complaint was
forwarded to my attention, and I appreciate this opportunity to assist you. You state in your complaint that you were offered a coupon to make an online purchase. You further state that although you were sent a letter indicating that part of the order you had placed was unavailable, you never received any merchandise. You are requesting for your account to be closed, your account balance to be zero, and your credit bureau report to be updated to remove any negative information. We sincerely apologize for any frustration or inconvenience this matter may have caused you. We have reviewed your account, and are happy to share our findings. Please understand that Comenity Bank and Bealls are two separate entities. Comenity Bank is responsible for addressing questions related to Bealls credit card accounts, while Bealls is responsible for handling matters related to sales, merchandise processing, returns, shipping, and merchandise quality. Our records indicate that on October 25, 2014, a purchase of $(consisting of five tops) posted to the account. Although the charge consisted of five tops, the account was only credited for four tops. On November 6, 2014, a return of $(consisting of three tops) posted to the account, and on November 10, 2014, a return of $(consisting of one top) posted to the account. In the interest of customer service, we have issued a credit of $to the account for the remaining top and shipping and handling charges. We have issued additional credits totaling $84.02, to remove the late fees and finance charges, which were previously assessed. These credits have posted to the account, and your balance is zero. The Bealls account was closed, at your request, on April 30, 2015. Please be assured, we have sent notification to the national credit-reporting agencies with instructions to remove the negative payment information, regarding the Bealls account, from your credit bureau report. Please allow the credit-reporting agencies days to update their records. We hope you find this information helpful. If you have any questions, or need additional assistance, please do not hesitate to contact me directly at ###-###-####, ext*** (TDD/TTY ###-###-####). I will be happy to assist you. Sincerely,
*** *** Consumer Relations Specialist
Dear *** ***We received your complaint regarding the above-referenced accountComenity Capital Bank previously issued American Laser Skincare credit accounts, and we are here to help with your account-related questionsYour complaint, addressed to the Revdex.com, was forwarded
to my attention, and I appreciate the opportunity to respond to your concerns.We understand your frustration because American Laser Skincare went out of business and you are not able to pursue obtaining services; however, we are only able to help you with your American Laser Skincare credit card account.We resolved your dispute in accordance with the dispute provisions of your credit card agreement, which are also outlined in the Billing Rights Summary contained in your monthly billing statementsSpecifically, we refer you to the following section:What To Do If You Think You Find A Mistake On Your StatementIf you think there is an error on your statement, write to us at: Comenity Capital Bank, PO Box 182620, Columbus, Ohio 43218-In your letter, give us the following information:- Account information: Your name and account number- Dollar amount: The dollar amount of the suspected error- Description of Problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistakeYou must contact us within days after the error appeared on your statementYou must notify us of any potential errors in writingYou may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.While we investigate whether or not there has been an error, the following are true:- We cannot try to collect the amount in question, or report you as delinquent on that amount.- The charge in question may remain on your statement, and we may continue to charge you interest on that amountBut, if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount.- While you do not have to pay the amount in question, you are responsible for the remainder of the balance.- We can apply any unpaid amount against your credit limit.Your Rights If You Are Dissatisfied With Your Credit Card PurchasesIf you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchaseTo use this right, all of the following must be true:The purchase must have been made in your home state or within miles of your current mailing address, and the purchase price must have been more than $(Note: Neither of these is necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.)You must have used your credit card for the purchasePurchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualifyYou must not yet have fully paid for the purchase.What this means for you is, if your dispute was submitted more than days after the first billing statement on which the disputed charge appeared and you have fully paid for your purchase, the maximum amount eligible for a credit is the balance on the account at the time of the disputeWhen we received your dispute, there was a balance of $702.00, which was the amount credited to your account.We apologize for any inconvenience this matter may have caused youShould you have any additional questions or concerns, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####)I would be happy to assist you.Sincerely,Jenny W*** *** ***
Dear Ms***We are in receipt of your complaint regarding the above-referenced accountsComenity Bank,previously known as World Financial Network Bank, issues the above-noted credit card accounts,and we respond to all account-related questionsYour complaint, addressed to the
BetterBusiness Bureau, was forwarded to my attention, and I appreciate the opportunity to respond toyour concerns.In your complaint you state that when your Woman Within, ROAMAN'S, and Chadwicksaccounts converted to Comenity Bank, you began having problems making online payments.While reviewing your statement online, you realized there was a past due amount on yourstatement which you state never appeared in the minimum amount due, so you thought theaccounts were currentHowever, late payments have been reported for March and April 2015.Additionally, you state that on November 3, 2015, you made an online payment to each account;however, the Bank states the payments were not made, and you were reported as daysdelinquent on the ROAMAN'S and Chadwicks accountsFurthermore, you state the Bank hasclosed the ROAMAN'S and Chadwicks accounts, which further impacts your creditYou stateyou have never been days late and you are requesting that all negative payment informationbe removed from your credit report.Please be advised that the above-noted accounts have always been managed by Comenity Bank,which was previously known as World Financial Network BankWe have investigated yourconcerns, and would like to share our findings.While reviewing the accounts, we found some irregularities with the information provided on yourbilling statementsDue to this, we have removed the delinquencies from your credit report andreinstated the credit limits on the accountsPlease allow up to days for the credit-reportingagencies to update their records.Lastly, to provide the best customer service possible, we offer multiple ways for you to make apayment:Online: Online payments submitted before 8:p.mEastern Time (ET) can be credited to youraccount the same dayOnline payments submitted after 8:p.mET will be credited thefollowing day (or on your future scheduled payment date)Please note that it may take up to twobusiness days to complete the financial transfer from your personal bank account to youraccounts listed above.Mail: Send your payment and payment coupon in the envelope that came with your billingstatementWe recommend allowing a week for the payment to arriveIf you're a paperlesscustomer, print out a payment stub on the online account management site so your payment isprocessed as quickly as possible.Phone: If you need to make a same-day payment, you may call us at the phone number on theback of your billing statement before 8:p.mET to speak to a customer care representativeAfee may apply to same-day, expedited payments made with the representative.We apologize for any frustration or inconvenience that you may have experienced regarding thismatterShould you have any further questions or concerns, please contact me at ###-###-####,ext*** (TDD/TTY ###-###-####)I will be happy to assist you.sincerely,Geanine M***
We received your complaint, submitted to the Revdex.com, regarding the above-referenced accountAs the bank that issues Victoria’s Secret/PINK credit cards, we are here to help answer account-related questionsI appreciate the opportunity to assist you. We understand that
your account was inadvertently closed by Comenity Bank, which impacted your credit score, and you want this situation correctedAdditionally, you have asked that the Bank compensate you for pain and suffering that you have been caused. Please accept our apology for the frustration and inconvenience you have experienced as a result of this situationBank records indicate that your Victoria’s Secret/PINK account was corrected and reopened on December 15, Please also be assured that the credit bureaus will update with this change within days. As a small token of our apology, we have added points to your account, which will result in a $Reward Certificate. You are a valued customer and we hope this information is helpfulIf you any further questions or concerns, please contact me at *** *** *** *** ***)I will be happy to assist you. Sincerely, Shawnda Y*** Consumer Relations Specialist
Dear *** ***Comenity Capital Bank (Bank) has received your correspondence regarding the above-referenced accountComenity Capital Bank previously issued the Premier Finance (*** *** ***) credit cardWe are here to answer your questions and assist with your concerns.Your
correspondence states you made a purchase at *** *** ***, and the company went bankruptYou were advised you could go to another company for services, but you opted outYou contacted the Bank and were advised to contact the new company to try to obtain a refund, but you could not get in contact with themYou contacted the Bank again and were advised to submit a copy of your contract showing the number of treatments received and due, even though you felt you had already provided this informationYou are requesting to have your credit report corrected, the bank to stop contacting you, and a refund issued.As a result of your correspondence, we have re-reviewed your account and issued credits to bring the account to a $balance as a courtesyAdditionally, we have submitted notification to the credit reporting agencies to remove the delinquencies from the accountThis update should appear on your credit file within the next calendar days.While we understand and sincerely apologize for any frustration this matter may have caused, we respectfully decline to issue a refund of the amount already paid, as you state you did receive some treatmentAdditionally, we find we have handled your account and disputes appropriately based on the documentation previously provided.I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-####.Sincerely,Alesa C***
Dear Dr*** We received your additional complaint,addressed to the Revdex.com, regarding the account referencedabove. Comenity Bank issues RH creditcard accounts, and we respond to account-related questions. Your complaint was forwarded to my attention,and I appreciate the opportunity to respond to your concerns. We understand your concerns regarding ourresponse to your previous complaint regarding your recent purchases that wereplaced on the month deferred interest plan, and you are stating you alsowanted to take advantage of the reward certificates as well Please be assured that your January 2015statement was available for you to view on Account Center on January 24, 2015,that explained the changes to the RH reward program that went in to effect onMarch 5, 2015. A copy of that statementwas mailed to you on May 20, 2015. We apologize that we were unable toaccommodate your request. We hope this information is helpful. Should you have any other questions orconcerns regarding your account, please feel free to contact me at###-###-####, ext*** (TDD/TTY ###-###-####). I will be happy to assist you. Sincerely,
*** ***Consumer Relations Specialist
the company claims to be crediting the account for $however only one $credit was posted with date stamp 12-12-The communication from the company does not include a send date to Revdex.com and while the timeline for adjustments on all credit bureaus in norm, that the company continued to accrue late fees and late charges while a complaint/dispute was still ongoing and not resolved is below industry standards.prior to receiving the Revdex.com notification of company response I received a dunning email regarding a late payment due and demand for *surprise* the $the response letter of the company supposedly is posting on the account.Please give precise timeline to expect complete resolution- the product was long since paid and all the account balance is trumped up fees.
Regards, *** ***
Dear Mr***: We received your complaint, submitted to the Revdex.com, regarding the above-noted account Comenity Bank issues PINK credit card accounts, and we are here to help answer your account-related questions Your complaint was forwarded to my
attention, and I appreciate the opportunity to assist you. Your complaint states that you changed checking account numbers and you were not able to delete the original account from your online profile As a result, in error, you submitted two payments on the incorrect checking account and they both returned to the Bank After making payment which included the fees assessed, you received a letter that indicated your account would be suspended until you made three on time payments When you called the Bank, you state that the associate advised you the account had no restrictions and assisted you with deleting the old information online You found that your account is suspended and you sent an email on September 22, 2016, which you now are being told you have to wait six months for reinstatement You are requesting the Bank to reinstate the account Our records indicate that a payment of $and a payment of $were previously scheduled on the Bank’s Account Center website Notification was received on August and August 19, 2016, that indicated these payments were returned from your financial institution, stating: “Bank Account Closed” Please understand, when making payments online, it is the customer’s responsibility to ensure that the payment information is current and accurate I reviewed the applicable telephone call and account center messages I found that you were provided with incorrect information When the Bank receives two returned payments in 90-days for no fault or at fault reasons, the account is temporary suspended If you bring the account current and make three months of ontime consecutive payments, we may be able to remove the suspension from the account I sincerely apologize for the information you were provided when contacting the Bank Please be assured that we have taken the necessary steps to coach our associates to ensure accurate information is provided to our customers Additionally, I understand that it was not your intention to make the payment from the previous account, and in the interest of customer service, I have reinstated your charging privileges Please understand that should payment(s) be returned in the future from your financial institution, the account utility may be suspended You are a valued customer and I hope you found this information helpful Should you have any further questions or concerns, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####) I will be happy to assist you Sincerely, Shawnda Y*** Consumer Relations Specialist
Dear *** ***We received your complaint, submitted to the Revdex.com, regarding the abovereferencedaccountComenity Bank issues Victoria's SecreVPINK credit cards, and we arehere to help your account-related questionsYour complaint was forwarded to my attention forreview, and I
appreciate the opportunity to assist you,Your complaint states that while you were on vacation and out of the country in December 2014,someone attempted to make a payment to your account, using your banking informationfraudulentlyThe payment was returned by your financial institution and the account wasassessed late fees and reported delinquent to the credit bureausYou also state that you havesent letters to the Bank and have had no responseAdditionally, the communication you sent tothe Bank via the Account Center was responded to but was not helpfulYou have requestedthat the Bank refund you a total of $75.00, remove the delinquencies, and to close yourVictoria's SecretIPINK account.Please find a summary of your Victoria's SecreVPINK account belowI have enclosed a copy ofthe Credit Card Agreement (CCA), as well as copies of your billing statements, which show theaccount activity that compromised the account balance and delinquencies, which are reportingto the credit bureaus.Bank records indicate that payment for $was due on December 16, Payment for$was made and posted to the account on December 16, However, on December23, 2014, this payment was returned by your financial institution and debited back to yourVictoria's SecretlPlNK account balance, and the account was assessed a $returnedpayment fee.On December 29, 2014, a retail store purchase for $posted to the account;enclosed is a copy of the sales draft.On January 21, 2015, a billing statement was mailed to you and payment for $wasdue on February 16,Payment was received on January 24,2015.On February 18, 2015, a billing statement was mailed to you and payment for $25.00was due on March 16,Payment was not made and your account was assessed alate fee of $25.00. On March 21, 2015, a billing statement was mailed to you and payment for $wasdue on April 16, A payment for $was received on April 14, 2015, and wasless than the minimum due, therefore, your account was assessed a $late fee.On April 20, 2015, a billing statement was sent to you and payment for $was dueon May 16,Payment for $was received on April 29,
Dear *** *** We have received your complaint, addressed to the Revdex.com, regarding the above-referenced account. Comenity Bank previously issued Newport News credit card account, and we are here to assist with your account-related questions. Your complaint was
forwarded to my attention, and I appreciate the opportunity to respond to your concerns. We understand from your complaint that you have been charged a monthly fee of $since 2008, to a Newport News account. You are requesting that all fees are credited back to your account in the amount of $1,200.00. I am happy to share my findings with you. After a thorough review of our records, we would be unable to resolve this matter without having additional information to research your concerns. Please provide the following: A valid account number for the Newport News credit card accountFull Social Security number(s)Address associated with the accountTelephone number as listed on the accountAny previous names This information may be mailed to my attention at the address listed above or faxed to ###-###-####. Once this information is received, we should be able to locate the account and further research your concerns. If you have any further questions, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####). I will be happy to assist you. Sincerely, *** *** Consumer Relations Specialist
Dear Ms***Thank you for contacting Comenity Bank regarding the above-referenced accountAs the bank that issuesNEW YORK & COMPANY credit card accounts, we are here to assist with all account-related questions.Your correspondence, sent to the Revdex.com, was forwarded to my
attention for review, and Iappreciate the opportunity to respond to your concerns.We understand from your complaint that you have been receiving calls from the Bank to collect on anunpaid debtYou state that you have been contacted multiple times a day, and when you answer thereisn't any responseAlso, when the calls are missed, a voicemail message is not leftYou have advised usthat you are currently experiencing financial difficulty, but will not stand for the constant interruption.You are requesting that we cease the phone calls.We apologize for any frustration or inconvenience this situation has caused you.Per your request, a "cease and desist status has been placed on your accountThis cease and desistrequest will stop all future collection calls, but it will also suspend authorizations for new purchases on youraccount since we will be unable to contact youYou will continue to receive certain legal communicationsas permitted by lawYour request to cease and desist contact on your account may be changed at anytime by contacting us again in writing at the below address: Comenity Bank P.OBox 182273 Columbus, OH 43218-2273A payment of $was received on May 27, 2016, and your balance is zero.We hope you find this information to be helpfulIf you have any further questions, please contact medirectly at ###-###-####, ext*** (TDD/TTY ###-###-####)I will be happy to assist you.Sincerely,Diamond L***
I can see the statements that you sent meI have not gotten all of those statementsI have not rent the one for this monthI have the one from FebruaryJust because they sent them to this site does not mean that the actually mailed them to meAs a matter of fact I received a call today for them about my billI spoke with a girl last week and told her of the problems I was having with getting my statements and that I would be making a payment this weekThe person I spoke with today said there was nothing noted on my account from last weekI
Regards, *** ***
Dear Ms***We received your complaint, addressed to the Revdex.com, regarding the accountsreferenced aboveCornenity Bank issues the above-referenced credit card accounts, and weare here to assist you with all account-related questionsI appreciate the opportunity torespond to your
concerns.We understand from your complaint that you opened a BrylaneHomeQ credit card account andplaced an order to receive three sets of curtainsUpon receipt of your first bill, you returned twosets of curtains and paid $You received an email that confirmed your returns, and theemail also advised you that you had a credit balance of over $You then received your billreflecting your $payment, but no credit for the returns, so you disregarded the billYouthen received a second bill with no credits, but it indicated a late fee and interest chargeYoudisputed this, and received a provisional creditYou would like all accounts that you have withComenity Bank closed, your BrylaneHomeQ credit card balance adjusted to zero, andcorrections made regarding any negative credit reporting.Please note that Cornenity Bank and BrylaneHorne are two separate entitiesThe Bank isresponsible for addressing questions related to your credit card accountBlylaneHome isresponsible for handling matters related to sales, merchandise processing, returns andshipping.When merchandise is ordered from BrylaneHome, the account is charged for the cost of themerchandise, sales tax (if applicable), and shipping and handlingBrylaneHome does notrefund shipping and handling charges when merchandise is returnedIn addition, if theprovided return label is used to return the package, the return label fee is also charged to theaccount.Bank records indicate, you have placed multiple orders with BrylaneHorne that you charged toyour BrylaneHomeD credit card accountPlease keep in m~nd when payments are notreceived, are received after the due date, or are made for less than the minimum required, theaccount will be assessed a late fee and finance charge, as explained in the Credit CardAgreement (CCA).Our records indicate on July 6, 2015, we received your dispute, regarding the information inyour complaintOn August 2, 2015, we sent a response advising you of the BrylaneHomereturn policy, and that you were issued merchandise creditsA copy of this response isenclosed for your records.We have spoken with BrylaneHome on your behalf, and they have issued credits totaling$18.22, for a returned merchandise credit previously issued on April 22, 2015.Although there were no bank errors found, in the interest of customer service, we have issuedcredits to remove bank fees that were assessed to your accountAs of the date of this letter,the BrylaneHomeCaccount balance is $0.00.Please be assured, notification has been sent to the national credit-reporting agencies withinstructions to delete the negative payment information from your credit bureau report regardingthe BrylaneWomen accountPlease allow days for the credl bureaus to update theirrecords.Additionally, both of the above-referenced accounts have been closed per your request.We sincerely apologize for the frustration and inconvenience this matter may have caused you.Should you have any further questions or concerns, please do not hesitate to contact me at ###-###-####, ext*** (TDD/TTY ###-###-####)I would be happy to assist you.Sincerelv,Amanda R*** *** ***
We received your complaint, addressed to the Revdex.com, regarding your Lane Bryant Retailcredit card accountComenity Bank issues Lane Bryant Retail credit card accounts, and we respond toall account-related questions and concernsYour complaint was forwarded to my attention, and
Iappreciate the opportunity to assist you.We understand from your complaint that in January 2015, you paid your Lane Bryant Retail credit cardaccount balance in fullSince your payment to Comenity Bank, your Lane Bryant credit card has beenassessed late fees and finance charges totaling $You then contacted Comenity Bank in referenceto your Lane Bryant Retail account, questioning why your account has been assessed fees since youpaid the balance in full.You are requesting Comenity Bank provide a full refund for the bank fees assessed to your account afterthe posting of you January payment.Bank records indicated the following activity on the Lane Bryant Retail credit card account:Lane Bryant Retail account was opened, December 4,2014.A purchase was made in the amount of $for Active, Suppor, Active, Cotton, Lace B onDecember 4, A billing statement was issued on December 7, 2014, advising of your new balance of $150.15and minimum payment due of $due on or before January 02,2014.Payment of $(not discernible to Revdex.com) on January 21, 2015Please be advised, usage of the account or failure to close the account within days of receiving theCredit Card Agreement (CCA), indicated your acceptance of the terms of the agreement, includingthe assessment of any finance charges and feesAlso, if the full minimum payment due or full balancedue has not been paid on or before the required due date, late fees and finance charges are subjected tobe assessed to the credit card account.In addition, payments received after the required due date are also subjected to receive late fees andfinance charges, pursuant of the terms outlined in the Credit Card Agreement (CCA)We have encloseda copy of the CCA for your reference.Due to your January 16,2015, payment posting on February 25, 2015, which was after the due date ofthe 16th, a late fee in the amount of $and finance charges of $was charged.Please note, physical billing statements were issued via direct mail on the following dates: December 72014, January 7,2015, February 4, 2015, March 7,2015, April 6, and May 7, 2015, to the addresslisted on your Lane Bryant Retail accountEach billing statement provides the following accountinformation: - Current and Previous account balance owed - Transactions Account Details - Minimum Payment Due - Payment Due Date - Fee's Charged - Interest Charged - Payments/Other Credits listed on accountAlthough there were no Bank errors found, in the interest of customer service, we issued credit of $69.50,which is half of your last payment in the amount of $The credit resulted in a credit balance, andwe have issued this refund to youYou should receive the refund within business days.Should you have any further questions regarding your account, please contact me at ###-###-####,ext*** (TDD/TTY ###-###-####); I will be happy to assist you.Sincerely,*** ***Consumer Relations Specialist
I believe they have no intention of investigating anythingThis company thrives on harassment and scams it's customers on a regular basisOnce my bill is paid in full, I want nothing more to do with themSomeone should sue them, though, for their illegal debt collection practices
Dear *** ***:We recently received a complaint, addressed to the Revdex.comComenity Bank issues manycredit card accounts, and we respond to all account-related inquiresI appreciate the opportunity to assistyou.We understand from your complaint that you noticed an account on your
credit report that was openedDecember 24, You state that the account is not yours, and you have not opened any account in thepast yearFurthermore, you indicate that you have notified the credit-reporting agencies that the referencedaccount is fraud.We would like to assist you in resolving this matterUnfortunately, we are unable to locate the accountyou are referencing in your complaint based on the information providedTo better assist:Complete Account Number Any Previous Names of Accountholder Any Previous AddressesHome Telephone NumberSocial security numberThis information can be mailed to the address listed above, or faxed to my attention at ###-###-####.Since you indicate that this may be an instance of identity theft, we strongly encourage you to contact ourAccount Protection Team at ###-###-#### for immediate assistance.Once this information has been received, we will be able to investigate your complaint further.We hope you find this information to be helpfulIf you have any additional questions, please contact medirectly at ###-###-####, ext*** (TDD/TTY ###-###-####)I will be happy to assist you.Sincerely, Diamond L***
We have received the complaint regarding the above-referenced accountComenity Capital Bank issues Lending Club Patient Solutions credit accounts, we are here to assist with account-related questionsYour complaint addressed to the Revdex.com, was forwarded to
my attention and I appreciate the opportunity to respond to your concerns. We have reviewed the account, and our records indicate that the Bank previously responded to this complaintOn June 9, 2016, a response was sent to you advising you that we reached out to the provider regarding your request for a refund of $4,and we were advised that a credit of $3,was issued; however, you are responsible for the remaining balance as services were renderedShould you wish to further dispute this matter, please contact the service provider directlyI have enclosed a copy of our previous response for your review. Furthermore, please be advised that the Bank has not charged you any additional feesI have enclosed copies your billing statements for your review. We apologize for any inconvenience or frustration this may have caused you and hope this information is helpfulShould you have any additional questions regarding the your account, please contact me at ###-###-####, ext*** *TDD/TTY ###-###-####)I would be happy to assist you. Sincerely, Jenny W***
Dear *** ***: We received your complaint, submitted to the Revdex.com, regarding the above-noted accountComenity Bank issues Victoria’s Secret/PINK, JCrew, and Ann Taylor/LOFT credit cards and we are here to help answer account-related questionsYour complaint was
forwarded to my attention, and I appreciate the opportunity to assist you. You state that you are receiving telephone calls by Comenity Bank and another agency regarding the credit card account balances that you oweYou also state that the person calling you regarding the Victoria’s Secret/PINK credit card account has been aggressive, rude, threatening, and asking to speak to your office managerYou would like to pay off the debt you have with Comenity Bank and you want Comenity Bank to be the only company to contact you by mail or telephone. After reviewing your Victoria’s Secret/PINK account information, please be advised that your account wrote-off due to non-payment on June 2, Comenity Bank sold the account to ***
*** *** on this date, and we no longer have ownership of the accountAs such, we are not calling to collect any money from youWe encourage you to contact the collection agency at ###-###-#### to discuss the accountAdditionally, in an effort to assist you, we forwarded your complaint regarding the telephone calls and service received to the agency. Bank records show that the JCrew account has a current balance of $160.60, and as of the date of this letter the account is currentThe next payment of $is due on August 28, 2015. Bank records further show, your Ann Taylor/LOFT account wrote-off due to non-payment on June 2, 2015, and is still under ownership of Comenity BankTo discuss payment options, please contact our Recovery team directly at ###-###-####. Additionally, as permission is provided in your complaint for Comenity Bank to contact you by mail or by telephone using the numbers ending in *** and ***, we did not update our records to cease collection callsPlease be advised that the Bank will make attempts to contact you regarding the status of past due account(s) until our attempt to communicate is successful. We hope this information is helpfulFor further questions or concerns regarding this letter, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####)I will be happy to assist you. Sincerely, Shawnda Y*** *** *** ***
Dear *** ** ***: We are in receipt of your complaint, submitted to the Revdex.com, regarding the above noted account. As the Bank that issues Bealls credit card accounts, we respond to all account-related inquiries. Your complaint was
forwarded to my attention, and I appreciate this opportunity to assist you. You state in your complaint that you were offered a coupon to make an online purchase. You further state that although you were sent a letter indicating that part of the order you had placed was unavailable, you never received any merchandise. You are requesting for your account to be closed, your account balance to be zero, and your credit bureau report to be updated to remove any negative information. We sincerely apologize for any frustration or inconvenience this matter may have caused you. We have reviewed your account, and are happy to share our findings. Please understand that Comenity Bank and Bealls are two separate entities. Comenity Bank is responsible for addressing questions related to Bealls credit card accounts, while Bealls is responsible for handling matters related to sales, merchandise processing, returns, shipping, and merchandise quality. Our records indicate that on October 25, 2014, a purchase of $(consisting of five tops) posted to the account. Although the charge consisted of five tops, the account was only credited for four tops. On November 6, 2014, a return of $(consisting of three tops) posted to the account, and on November 10, 2014, a return of $(consisting of one top) posted to the account. In the interest of customer service, we have issued a credit of $to the account for the remaining top and shipping and handling charges. We have issued additional credits totaling $84.02, to remove the late fees and finance charges, which were previously assessed. These credits have posted to the account, and your balance is zero. The Bealls account was closed, at your request, on April 30, 2015. Please be assured, we have sent notification to the national credit-reporting agencies with instructions to remove the negative payment information, regarding the Bealls account, from your credit bureau report. Please allow the credit-reporting agencies days to update their records. We hope you find this information helpful. If you have any questions, or need additional assistance, please do not hesitate to contact me directly at ###-###-####, ext*** (TDD/TTY ###-###-####). I will be happy to assist you. Sincerely,
*** *** Consumer Relations Specialist
Dear *** ***We received your complaint regarding the above-referenced accountComenity Capital Bank previously issued American Laser Skincare credit accounts, and we are here to help with your account-related questionsYour complaint, addressed to the Revdex.com, was forwarded
to my attention, and I appreciate the opportunity to respond to your concerns.We understand your frustration because American Laser Skincare went out of business and you are not able to pursue obtaining services; however, we are only able to help you with your American Laser Skincare credit card account.We resolved your dispute in accordance with the dispute provisions of your credit card agreement, which are also outlined in the Billing Rights Summary contained in your monthly billing statementsSpecifically, we refer you to the following section:What To Do If You Think You Find A Mistake On Your StatementIf you think there is an error on your statement, write to us at: Comenity Capital Bank, PO Box 182620, Columbus, Ohio 43218-In your letter, give us the following information:- Account information: Your name and account number- Dollar amount: The dollar amount of the suspected error- Description of Problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistakeYou must contact us within days after the error appeared on your statementYou must notify us of any potential errors in writingYou may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.While we investigate whether or not there has been an error, the following are true:- We cannot try to collect the amount in question, or report you as delinquent on that amount.- The charge in question may remain on your statement, and we may continue to charge you interest on that amountBut, if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount.- While you do not have to pay the amount in question, you are responsible for the remainder of the balance.- We can apply any unpaid amount against your credit limit.Your Rights If You Are Dissatisfied With Your Credit Card PurchasesIf you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchaseTo use this right, all of the following must be true:The purchase must have been made in your home state or within miles of your current mailing address, and the purchase price must have been more than $(Note: Neither of these is necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.)You must have used your credit card for the purchasePurchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualifyYou must not yet have fully paid for the purchase.What this means for you is, if your dispute was submitted more than days after the first billing statement on which the disputed charge appeared and you have fully paid for your purchase, the maximum amount eligible for a credit is the balance on the account at the time of the disputeWhen we received your dispute, there was a balance of $702.00, which was the amount credited to your account.We apologize for any inconvenience this matter may have caused youShould you have any additional questions or concerns, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####)I would be happy to assist you.Sincerely,Jenny W*** *** ***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***
Dear Ms***We are in receipt of your complaint regarding the above-referenced accountsComenity Bank,previously known as World Financial Network Bank, issues the above-noted credit card accounts,and we respond to all account-related questionsYour complaint, addressed to the
BetterBusiness Bureau, was forwarded to my attention, and I appreciate the opportunity to respond toyour concerns.In your complaint you state that when your Woman Within, ROAMAN'S, and Chadwicksaccounts converted to Comenity Bank, you began having problems making online payments.While reviewing your statement online, you realized there was a past due amount on yourstatement which you state never appeared in the minimum amount due, so you thought theaccounts were currentHowever, late payments have been reported for March and April 2015.Additionally, you state that on November 3, 2015, you made an online payment to each account;however, the Bank states the payments were not made, and you were reported as daysdelinquent on the ROAMAN'S and Chadwicks accountsFurthermore, you state the Bank hasclosed the ROAMAN'S and Chadwicks accounts, which further impacts your creditYou stateyou have never been days late and you are requesting that all negative payment informationbe removed from your credit report.Please be advised that the above-noted accounts have always been managed by Comenity Bank,which was previously known as World Financial Network BankWe have investigated yourconcerns, and would like to share our findings.While reviewing the accounts, we found some irregularities with the information provided on yourbilling statementsDue to this, we have removed the delinquencies from your credit report andreinstated the credit limits on the accountsPlease allow up to days for the credit-reportingagencies to update their records.Lastly, to provide the best customer service possible, we offer multiple ways for you to make apayment:Online: Online payments submitted before 8:p.mEastern Time (ET) can be credited to youraccount the same dayOnline payments submitted after 8:p.mET will be credited thefollowing day (or on your future scheduled payment date)Please note that it may take up to twobusiness days to complete the financial transfer from your personal bank account to youraccounts listed above.Mail: Send your payment and payment coupon in the envelope that came with your billingstatementWe recommend allowing a week for the payment to arriveIf you're a paperlesscustomer, print out a payment stub on the online account management site so your payment isprocessed as quickly as possible.Phone: If you need to make a same-day payment, you may call us at the phone number on theback of your billing statement before 8:p.mET to speak to a customer care representativeAfee may apply to same-day, expedited payments made with the representative.We apologize for any frustration or inconvenience that you may have experienced regarding thismatterShould you have any further questions or concerns, please contact me at ###-###-####,ext*** (TDD/TTY ###-###-####)I will be happy to assist you.sincerely,Geanine M***
Consumer called - said she did not respond as the business indicated they would call, but business has not called
We received your complaint, submitted to the Revdex.com, regarding the above-referenced accountAs the bank that issues Victoria’s Secret/PINK credit cards, we are here to help answer account-related questionsI appreciate the opportunity to assist you. We understand that
your account was inadvertently closed by Comenity Bank, which impacted your credit score, and you want this situation correctedAdditionally, you have asked that the Bank compensate you for pain and suffering that you have been caused. Please accept our apology for the frustration and inconvenience you have experienced as a result of this situationBank records indicate that your Victoria’s Secret/PINK account was corrected and reopened on December 15, Please also be assured that the credit bureaus will update with this change within days. As a small token of our apology, we have added points to your account, which will result in a $Reward Certificate. You are a valued customer and we hope this information is helpfulIf you any further questions or concerns, please contact me at *** *** *** *** ***)I will be happy to assist you. Sincerely, Shawnda Y*** Consumer Relations Specialist
Dear *** ***Comenity Capital Bank (Bank) has received your correspondence regarding the above-referenced accountComenity Capital Bank previously issued the Premier Finance (*** *** ***) credit cardWe are here to answer your questions and assist with your concerns.Your
correspondence states you made a purchase at *** *** ***, and the company went bankruptYou were advised you could go to another company for services, but you opted outYou contacted the Bank and were advised to contact the new company to try to obtain a refund, but you could not get in contact with themYou contacted the Bank again and were advised to submit a copy of your contract showing the number of treatments received and due, even though you felt you had already provided this informationYou are requesting to have your credit report corrected, the bank to stop contacting you, and a refund issued.As a result of your correspondence, we have re-reviewed your account and issued credits to bring the account to a $balance as a courtesyAdditionally, we have submitted notification to the credit reporting agencies to remove the delinquencies from the accountThis update should appear on your credit file within the next calendar days.While we understand and sincerely apologize for any frustration this matter may have caused, we respectfully decline to issue a refund of the amount already paid, as you state you did receive some treatmentAdditionally, we find we have handled your account and disputes appropriately based on the documentation previously provided.I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-####.Sincerely,Alesa C***
Dear Dr*** We received your additional complaint,addressed to the Revdex.com, regarding the account referencedabove. Comenity Bank issues RH creditcard accounts, and we respond to account-related questions. Your complaint was forwarded to my attention,and I appreciate the opportunity to respond to your concerns. We understand your concerns regarding ourresponse to your previous complaint regarding your recent purchases that wereplaced on the month deferred interest plan, and you are stating you alsowanted to take advantage of the reward certificates as well Please be assured that your January 2015statement was available for you to view on Account Center on January 24, 2015,that explained the changes to the RH reward program that went in to effect onMarch 5, 2015. A copy of that statementwas mailed to you on May 20, 2015. We apologize that we were unable toaccommodate your request. We hope this information is helpful. Should you have any other questions orconcerns regarding your account, please feel free to contact me at###-###-####, ext*** (TDD/TTY ###-###-####). I will be happy to assist you. Sincerely,
*** ***Consumer Relations Specialist
the company claims to be crediting the account for $however only one $credit was posted with date stamp 12-12-The communication from the company does not include a send date to Revdex.com and while the timeline for adjustments on all credit bureaus in norm, that the company continued to accrue late fees and late charges while a complaint/dispute was still ongoing and not resolved is below industry standards.prior to receiving the Revdex.com notification of company response I received a dunning email regarding a late payment due and demand for *surprise* the $the response letter of the company supposedly is posting on the account.Please give precise timeline to expect complete resolution- the product was long since paid and all the account balance is trumped up fees.
Regards, *** ***
Dear Mr***: We received your complaint, submitted to the Revdex.com, regarding the above-noted account Comenity Bank issues PINK credit card accounts, and we are here to help answer your account-related questions Your complaint was forwarded to my
attention, and I appreciate the opportunity to assist you. Your complaint states that you changed checking account numbers and you were not able to delete the original account from your online profile As a result, in error, you submitted two payments on the incorrect checking account and they both returned to the Bank After making payment which included the fees assessed, you received a letter that indicated your account would be suspended until you made three on time payments When you called the Bank, you state that the associate advised you the account had no restrictions and assisted you with deleting the old information online You found that your account is suspended and you sent an email on September 22, 2016, which you now are being told you have to wait six months for reinstatement You are requesting the Bank to reinstate the account Our records indicate that a payment of $and a payment of $were previously scheduled on the Bank’s Account Center website Notification was received on August and August 19, 2016, that indicated these payments were returned from your financial institution, stating: “Bank Account Closed” Please understand, when making payments online, it is the customer’s responsibility to ensure that the payment information is current and accurate I reviewed the applicable telephone call and account center messages I found that you were provided with incorrect information When the Bank receives two returned payments in 90-days for no fault or at fault reasons, the account is temporary suspended If you bring the account current and make three months of ontime consecutive payments, we may be able to remove the suspension from the account I sincerely apologize for the information you were provided when contacting the Bank Please be assured that we have taken the necessary steps to coach our associates to ensure accurate information is provided to our customers Additionally, I understand that it was not your intention to make the payment from the previous account, and in the interest of customer service, I have reinstated your charging privileges Please understand that should payment(s) be returned in the future from your financial institution, the account utility may be suspended You are a valued customer and I hope you found this information helpful Should you have any further questions or concerns, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####) I will be happy to assist you Sincerely, Shawnda Y*** Consumer Relations Specialist
Dear *** ***We received your complaint, submitted to the Revdex.com, regarding the abovereferencedaccountComenity Bank issues Victoria's SecreVPINK credit cards, and we arehere to help your account-related questionsYour complaint was forwarded to my attention forreview, and I
appreciate the opportunity to assist you,Your complaint states that while you were on vacation and out of the country in December 2014,someone attempted to make a payment to your account, using your banking informationfraudulentlyThe payment was returned by your financial institution and the account wasassessed late fees and reported delinquent to the credit bureausYou also state that you havesent letters to the Bank and have had no responseAdditionally, the communication you sent tothe Bank via the Account Center was responded to but was not helpfulYou have requestedthat the Bank refund you a total of $75.00, remove the delinquencies, and to close yourVictoria's SecretIPINK account.Please find a summary of your Victoria's SecreVPINK account belowI have enclosed a copy ofthe Credit Card Agreement (CCA), as well as copies of your billing statements, which show theaccount activity that compromised the account balance and delinquencies, which are reportingto the credit bureaus.Bank records indicate that payment for $was due on December 16, Payment for$was made and posted to the account on December 16, However, on December23, 2014, this payment was returned by your financial institution and debited back to yourVictoria's SecretlPlNK account balance, and the account was assessed a $returnedpayment fee.On December 29, 2014, a retail store purchase for $posted to the account;enclosed is a copy of the sales draft.On January 21, 2015, a billing statement was mailed to you and payment for $wasdue on February 16,Payment was received on January 24,2015.On February 18, 2015, a billing statement was mailed to you and payment for $25.00was due on March 16,Payment was not made and your account was assessed alate fee of $25.00. On March 21, 2015, a billing statement was mailed to you and payment for $wasdue on April 16, A payment for $was received on April 14, 2015, and wasless than the minimum due, therefore, your account was assessed a $late fee.On April 20, 2015, a billing statement was sent to you and payment for $was dueon May 16,Payment for $was received on April 29,
Dear *** *** We have received your complaint, addressed to the Revdex.com, regarding the above-referenced account. Comenity Bank previously issued Newport News credit card account, and we are here to assist with your account-related questions. Your complaint was
forwarded to my attention, and I appreciate the opportunity to respond to your concerns. We understand from your complaint that you have been charged a monthly fee of $since 2008, to a Newport News account. You are requesting that all fees are credited back to your account in the amount of $1,200.00. I am happy to share my findings with you. After a thorough review of our records, we would be unable to resolve this matter without having additional information to research your concerns. Please provide the following: A valid account number for the Newport News credit card accountFull Social Security number(s)Address associated with the accountTelephone number as listed on the accountAny previous names This information may be mailed to my attention at the address listed above or faxed to ###-###-####. Once this information is received, we should be able to locate the account and further research your concerns. If you have any further questions, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####). I will be happy to assist you. Sincerely, *** *** Consumer Relations Specialist