the company made a commitment in April to lower my my APRFrom an integrity standpoint, the bank should honor their agreement moving forward with the lower APRThis commitment was recorded on my account and consistently made clear by numerous representatives thereafterIf an agent of the company commits to applying a change, it should be applied.
Regards, *** ***
Dear *** ***Comenity Bank (Bank) has received your correspondence regarding the above-referenced accountComenity Bank issues the Victoria’s Secret Angel credit cardWe are here to answer your questions and assist with your concerns.Your correspondence states that you noticed a hard inquiry on your Equifax reportThis inquiry was already removed from the other two credit-reporting agencies and you would like this to be removed from your Equifax report.We sent notification to Equifax to delete the inquiry associated with this account from your credit reportThis update should appear on your credit file within the next calendar days.I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-####.Sincerely,Shawnda Y***
Dear Ms***Thank you for contacting Comenity BankWe issue multiple retail credit card accounts, and arehere to help with your questionsThe Revdex.com forwarded your complaint to myattention, and I appreciate the opportunity to respond to your concerns.Please accept our deepest
apology for any frustration that you may have experienced regardingthe telephone calls that you have received from Comenity BankPlease be advised that thetelephone calls being made were attempts to contact a customer regarding a personal businessmatterPlease be assured that we have updated our records, and you should not receive anyfurther telephone calls at the telephone number ending in *** from Comenity Bank.We hope you find this information helpfulIf you have any additional questions or concernsplease contact me directly at ###-###-####, ext*** (TDD/TTY ###-###-####)I willbe happy to assist you.Sincerely,Amanda R**
I will wait and check my credit report upon the next cycleI am greatly disappointed in their responseI'm a single Dad with young kids at homeI get emails on Yahoo per day and about per day at workBottom line is Comenity dropped my repeating paymentsAnd now, they're raising my interest rate to loan shark levelsI'll be paying my card off in the next weeks and looking at other more equitable options
Regards, *** ***
You state in your letter that you have included a copy of the application, copies of billing statements, as well as a copy of the SOFF sentHowever, I have not actually received these items from you.
Regards, *** ***
Dear Mr***Thank you for contacting Comenity Bank, regarding the above-referenced accountAs the bank thatissues Goodys credit card accounts, we are here to assist with all account-related questionsYourcomplaint, addressed to the Revdex.com, was forwarded to my attention, and I
appreciate theopportunity to respond to your concerns.Your complaint states that while shopping at the Goodys retail store on May 18, 2013, a store associateasked if you would like to open a Goodys credit card account, in which you replied, yes, If you did nothave to pay interest when not using the Goodys credit card accountIn addition to opening your Goodyscredit card account, you state you were asked if you would like to enroll in a promotion offering monthlymagazine subscriptionsPer your knowledge, you respectfully declined the offer for the magazinepromotionLastly, you advise that you never utilized the Goodys credit card for purchases, nor magazinesubscriptions.In an attempt to rectify this matter, you spoke to a Goodys store manager by the name of *** ***who provided you with a phone number to callYou called the number and spoke to *** ***You state *** *** advised you that your account was showing as cleared, and she directedyou to contact the magazine subscriber directly to resohe this matter accordingtyHowever, yourattempts to reach the subscriber were unsuccessful, and you were unable to resolve the matter.You are requesting your Goodys credit card account be cleared and that a statement is mailed to youconfirming a zero balance.Please understand that Comenity Bank and Goodys are two separate entitiesThe Bank is responsiblefor addressing questions related to the credit card account, while Goodys is responsible for handlingmatters related to sales, and merchandise processing.Please be advised the Bank has reviewed the concerns in your complaint, and we are happy to share ourfindings with you.Bank records indicate the Goodys account was opened on May 19,On that same day, a purchaseof $was applied to the account and a payment in the amount of $was received.Charges for magazine subscriptions were billed to your account as follows: September 15, 2014, $24.50for Sports IllustratedSeptember 22, 2014, $for Cooking LightOctober 1, 2014, $forEntertainment Weekly.On October 8, 2014, a billing statement was issued to you with a balance of $and a minimumpayment of $due by November 3, No payment was received and a late fee and financecharge were assessed to the accountSubsequent billing statements were issued and as no paymentwas received, the account was charged off and reported to the credit-reporting agencies as an unpaiddebt.Please be advised, in the interest of customer service, the Bank has made the decision to no longer holdyou responsible for the remaining balance on the accountBecause the account is being reported as acharge off, the only way we can correct your credit report is to delete the account from your credit report.Therefore, please be assured that Comenity Bank sent a request to the credit-reporting agencies todelete the account, in its entirety, from your credit reportPlease allow up to days for this informationto be updated in their records.We apologize for any inconvenience or frustration this matter may have caused you and we hope you findthis information to be helpfulShould you have any further questions, please contact me directly at ###-###-####, ext*** (TDD/TTY ###-###-####) I will be happy to assist you.Sjncerely, Geanine M***
I just saw the email informing me my case is closed from Revdex.comI haven't responding further to this case because I haven't heard any useful responses from comenity bank yetI did received another two letters asking for the forms that I had already mailed out weeks ago and which I have copied to Revdex.com in the previous emailBesides these two letters, I had received another letter offering me a discounted pay off for the balance which I had automatically ignoredI hope my case to be solved as I can see a lot of complaints on Revdex.com regarding comenity bank had or have similar issueBut as you can see, there is nothing else I can do from my side nowI think the processing efficiency of comenity bank is very out of date, thus, day duration is not enough for the case to move forwardCould you please allow the progress duration to be longer than days to keep this case open? Or I can start another case regarding this complaintThank you.Sincerely,*** ***
Dear Ms*** We have received your complaint, addressed to the Revdex.com, regarding the above-referenced account. Comenity Bank issues Catherines credit card accounts, and we are here to assist with your account-related questions. Your complaint was forwarded
to my attention, and I appreciate the opportunity to respond to your concerns. We understand from your complaint that you made a payment of $2,in one of the retail stores. You also indicate that the pay off balance was only $1,and you are due a refund of $1,you state that you were informed that Catherines would refund the difference of $1,but you have not received your refund check as of today. You are requesting that a refund in this amount is refunded to you. I am happy to share my finding with you. After reviewing the account, our records indicate that a payment of $2,was made on April 1, 2016, at the retail store located in FtWorth, Texas. At that time the balance on your Catherines account was $1,which indicated an overpayment of $1,227.20. I have contacted the retailer on your behalf and they advised me to issue a refund check in the amount of $1,227.20. The refund check will be sent to you under separate cover. Please allow up to days to receive the refund check. We value you as a customer, and we sincerely apologize for any confusion or inconvenience this matter has caused you. If you have any further questions about your account, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####). I will be happy to assist you. Sincerely, Renee S***
Dear Ms
***:Thank you for contacting Comenity Capital
Bank, regarding your concerns. As the
bank that issues numerous credit card accounts, we respond to all credit-related
inquiries Your inquiry, addressed to
the Revdex.com, was forwarded to my attention, and I
appreciate the
opportunity to assist you.We understand your concerns regarding the
telephone calls being received and we apologize for any inconvenience you have
experienced regarding this issue. Please
be advised that Comenity Capital Bank was attempting to reach our customer
regarding a personal business matter.Please be assured that we have updated our
records, and you should not receive any further telephone calls from Comenity
Capital Bank, at the telephone number ending in *** *oncerning this matter.Should you have any further questions or
concerns, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####). I would be happy to assist you. Sincerely,Justina
M*** *** ***
This has not resolved my issues with my credit and the harrassment I received from the bank for a missed paymentI received multiple phone calls while I was in the hospital and I was unable to get to a computer
Regards,
*** ***
Hello,Thank you for your inquiry. Your reference number is ***.We will reply to your email providing an update and/or resolution of your issue. Please understand that it may take 2-business days to resolve the issue.Please reply to this email with any additional
questions related to your inquiry.Sincerely,*** *** ***
Dear Mr.***We have received your additional complaint, regarding the above-noted accountComenity Bank issues Bealls credit cards and we are here to help answer your questionsI appreciate the opportunity to assist you with your concerns.Your complaint is requesting a verification of the
debt and trade line for the above-noted accountPlease note Bank records indicate this matter has been investigated and responses dated June 17, 2016, September 2, and September 22, were previously issuedI have enclosed copies of our previous responses for your reviewThe Bank’s position remains unchanged.Comenity Bank is required by law to report factual data to the credit bureaus with regard to account activityAt this time, we find no errors in our reporting of your credit card account to the credit bureaus, and we are unwilling to charge or delete any delinquency that is reportingDelinquent accounts typically will report for seven years from the date the account first became delinquent.We value you as a customer, and hope you find this information to be helpfulIf you have any further questions, please contact our Recovery Team at ###-###-####(TDD/TTY ###-###-####)They will be happy to assist you.Sincerely,Geanine M***
Dear *** ***Comenity Bank has received your correspondence regarding the above-referenced accountComenity Bank issues the Lane Bryant credit cardWe are here to answer your questions and assist with your concerns.We previously responded to your correspondence submitted to the Bank regarding this matterPlease find enclosed a copy of our response sent to you on March 24, 2017.I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-####.Sincerely,Jenny W***
the woman within charges for $should not be on this account and I want it removedHow can you say you don't handle Roman's & Woman Within when a Woman Within charge is clearly on my Brylane Home account? I don't feel that I should have to pay for the company's mistake in late fees and interest fees, I've done business with these companies for years and have always paid and never had this happen beforeI have no problem pay what I owe but not all the late fees and interest.
Regards,
*** ***
We received your complaint, submitted to the Revdex.com, regarding the above-noted accountComenity Bank issues PINK and Abercrombie & Fitch credit card accounts, and we are here to answer your account-related questionsThe complaint was forwarded to my attention, and I
appreciate the opportunity to address your concerns. Your complaint states that after applying for an apartment you were denied due to a late payment that was reported to your credit profile in February You state that you went through a financial hardship during this time and you are asking the Bank to remove the late payment information. To address your concern, we have updated our records for both accounts, and have notified the credit-reporting agencies of the removal of the February late payment that was reported. This change should be reflected on your credit file within the next calendar days. Please understand that if a payment is not received, received after the payment due date, or received for less than the minimum due required (located on the billing statements), the account would be assessed a late fee and may be reported delinquent to the credit bureaus. We value you as a customer and we hope this information is helpfulIf you have any further questions, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####)I will be happy to assist you. Sincerely, Shawnda Y***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to methank you so much for your time spent on this matter
Dear Ms***Thank you for contacting Comenity BankAs the bank that issues multiple credit card accounts,we are here to answer account-related questionsYour complaint, submitted to the BetterBusiness Bureau, was forwarded to my attention for reviewI appreciate the opportunity toassist you.We
understand that you and your mother are receiving multiple telephone calls to your landline,regarding a debt that you do not oweWe would like to assist you in resolving this matter.Unfortunately, we were unable to locate the account you are referencing in your complaintbased on the information you providedIn order to investigate your complaint, we request youprovide us with the telephone number that is being called and the name of whom the Bank isasking for.Once this information has been received, we will be able to investigate your complaint further.Please send this information to my attention at the address shown above, or you may fax it to###-###-####.In addition, please note that Comenity Bank does not issue or manage the Old Navy credit cardportfolioWe encourage you to contact the creditor directly to assist you in resolving yourconcerns.If you any further questions or concerns regarding this letter, please contact me at###-###-####, ext*** (TDD/TTY ###-###-####)I will be happy to assist you.Sincerely,Shawnda Y***
Dear *** ***We have received your complaint, submitted to the Revdex.com, regarding the above-referenced accountComenity Bank issues Express credit card accounts, and we arehere to help answer your account-related questionsI appreciate the opportunity to assist you with your concerns.We are also in receipt of your correspondence submitted to the Federal Deposit Insurance Corporation regarding this same matterPlease find enclosed a copy of our response sent toyou on July 15,2014.I hope you found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-####, ext*** (TDD/TTY ###-###-####)I will behappy to assist you.Sincerely,KaiM*** *** ***
Dear
Mr***
We received your complaint, addressed to the
Revdex.com, regarding the above-referenced account. Comenity Bank issues Elder-Beerman credit
card accounts, and we are here to assist you with any account-related
questions. Your complaint was
forwarded
to my attention, and I appreciate the opportunity to respond to your concerns
Our understanding, as you state in the RevDex.com complaint, a payment for $was taken from your checking
account without your authorization. Furthermore,
you are requesting a refund for the amount above
Comenity Bank understands your concerns in
the complaint and would like to explain our findings
Our records indicate that on November 4,
2015, you contacted the Customer Service
department and selected the pay by phone option through our Interactive Voice Response
(IVR), system. At which time, our system
transferred you to a representative who would assist you in getting the payment
processed. After listening to the call
between you and our associate, we have confirmed your authorization of the
payment for $through Sun Federal Credit Union, account ending in *** This payment satisfied the minimum payment
which was due by November 5,
Further records show on December 1, 2015, you
also authorized a payment through our IVR for $50.00. This payment satisfied the minimum payment
which was due by December 5,
Please keep in mind that payments processed as
a pay by phone, or through the IVR, are sent electronically to your financial institution
and may post within 48-hours after processing
We hope you find this information helpful,
and we sincerely apologize for any confusion or inconvenience this matter has
caused you. If you have any further
questions about your account, please contact me at ###-###-####, ext*** *TDD/TTY ###-###-####). I will be
happy to assist you
Sincerely,
Jack C***
Dear *** ***We received your additional complaint, submitted to the Revdex.com, regarding the above-noted accountComenity Bank issues Victoria’s Secret Angel credit card accounts, and we are here to help answer your account-related questionsI appreciate the opportunity to assist you.Your complaint states that your boyfriend filed paperwork at his financial institution and received his money back, you also state that you received statements for the $and the $charges right after you paid themAdditionally, you do not understand why you are unable to use your card.Bank records indicate that the statement was sent to you on April 6, 2015, which was prior to you making the online payment of $252.76, on April 12, Additionally, this payment was returned by your financial institution on April 16, 2015, because of insufficient funds, and debited back to your Victoria’s Secret account.As previously stated in the April 16, 2015, response letter, you had previous returned payments to the account, as they were returned “unauthorized”As such, when the April 12, 2015, payment was returned for insufficient funds, your Victoria’s Secret Angel account was temporarily suspended because of two returned payments within days.We have received a new payment of $on April 24, 2015, which has created a credit balance of $Should this payment be returned by your financial institution, the credit balance will be voidedShould the payment not be returned, the Bank will send you a refund check of $within the next one to two billing periods.Because you have had two returned payments within the last days, we are unwilling to remove the temporary hold on your accountPlease be advised that the account will be restricted for 90-days after the second returned payment was received, which was on April 16, You may contact our Customer Care team at ###-###-#### to ensure the temporary hold has been removed after the 90-day time period.If the returned payments resulted from an error at your or your boyfriend’s financial institution, please have them mail us a letter, on their letterhead, advising of the errorThey may also fax this to my attention to ###-###-####Once received, we would be willing to remove the hold from your account.Again, we apologize for any negative experience you may have had, and we hope this information is helpfulShould you have additional questions or concerns, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####)I will be happy to assist you.Sincerely,*** ***Consumer Relations Specialist
the company made a commitment in April to lower my my APRFrom an integrity standpoint, the bank should honor their agreement moving forward with the lower APRThis commitment was recorded on my account and consistently made clear by numerous representatives thereafterIf an agent of the company commits to applying a change, it should be applied.
Regards, *** ***
Dear *** ***Comenity Bank (Bank) has received your correspondence regarding the above-referenced accountComenity Bank issues the Victoria’s Secret Angel credit cardWe are here to answer your questions and assist with your concerns.Your correspondence states that you noticed a hard inquiry on your Equifax reportThis inquiry was already removed from the other two credit-reporting agencies and you would like this to be removed from your Equifax report.We sent notification to Equifax to delete the inquiry associated with this account from your credit reportThis update should appear on your credit file within the next calendar days.I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-####.Sincerely,Shawnda Y***
Dear Ms***Thank you for contacting Comenity BankWe issue multiple retail credit card accounts, and arehere to help with your questionsThe Revdex.com forwarded your complaint to myattention, and I appreciate the opportunity to respond to your concerns.Please accept our deepest
apology for any frustration that you may have experienced regardingthe telephone calls that you have received from Comenity BankPlease be advised that thetelephone calls being made were attempts to contact a customer regarding a personal businessmatterPlease be assured that we have updated our records, and you should not receive anyfurther telephone calls at the telephone number ending in *** from Comenity Bank.We hope you find this information helpfulIf you have any additional questions or concernsplease contact me directly at ###-###-####, ext*** (TDD/TTY ###-###-####)I willbe happy to assist you.Sincerely,Amanda R**
I will wait and check my credit report upon the next cycleI am greatly disappointed in their responseI'm a single Dad with young kids at homeI get emails on Yahoo per day and about per day at workBottom line is Comenity dropped my repeating paymentsAnd now, they're raising my interest rate to loan shark levelsI'll be paying my card off in the next weeks and looking at other more equitable options
Regards, *** ***
You state in your letter that you have included a copy of the application, copies of billing statements, as well as a copy of the SOFF sentHowever, I have not actually received these items from you.
Regards, *** ***
Dear Mr***Thank you for contacting Comenity Bank, regarding the above-referenced accountAs the bank thatissues Goodys credit card accounts, we are here to assist with all account-related questionsYourcomplaint, addressed to the Revdex.com, was forwarded to my attention, and I
appreciate theopportunity to respond to your concerns.Your complaint states that while shopping at the Goodys retail store on May 18, 2013, a store associateasked if you would like to open a Goodys credit card account, in which you replied, yes, If you did nothave to pay interest when not using the Goodys credit card accountIn addition to opening your Goodyscredit card account, you state you were asked if you would like to enroll in a promotion offering monthlymagazine subscriptionsPer your knowledge, you respectfully declined the offer for the magazinepromotionLastly, you advise that you never utilized the Goodys credit card for purchases, nor magazinesubscriptions.In an attempt to rectify this matter, you spoke to a Goodys store manager by the name of *** ***who provided you with a phone number to callYou called the number and spoke to *** ***You state *** *** advised you that your account was showing as cleared, and she directedyou to contact the magazine subscriber directly to resohe this matter accordingtyHowever, yourattempts to reach the subscriber were unsuccessful, and you were unable to resolve the matter.You are requesting your Goodys credit card account be cleared and that a statement is mailed to youconfirming a zero balance.Please understand that Comenity Bank and Goodys are two separate entitiesThe Bank is responsiblefor addressing questions related to the credit card account, while Goodys is responsible for handlingmatters related to sales, and merchandise processing.Please be advised the Bank has reviewed the concerns in your complaint, and we are happy to share ourfindings with you.Bank records indicate the Goodys account was opened on May 19,On that same day, a purchaseof $was applied to the account and a payment in the amount of $was received.Charges for magazine subscriptions were billed to your account as follows: September 15, 2014, $24.50for Sports IllustratedSeptember 22, 2014, $for Cooking LightOctober 1, 2014, $forEntertainment Weekly.On October 8, 2014, a billing statement was issued to you with a balance of $and a minimumpayment of $due by November 3, No payment was received and a late fee and financecharge were assessed to the accountSubsequent billing statements were issued and as no paymentwas received, the account was charged off and reported to the credit-reporting agencies as an unpaiddebt.Please be advised, in the interest of customer service, the Bank has made the decision to no longer holdyou responsible for the remaining balance on the accountBecause the account is being reported as acharge off, the only way we can correct your credit report is to delete the account from your credit report.Therefore, please be assured that Comenity Bank sent a request to the credit-reporting agencies todelete the account, in its entirety, from your credit reportPlease allow up to days for this informationto be updated in their records.We apologize for any inconvenience or frustration this matter may have caused you and we hope you findthis information to be helpfulShould you have any further questions, please contact me directly at ###-###-####, ext*** (TDD/TTY ###-###-####) I will be happy to assist you.Sjncerely, Geanine M***
I just saw the email informing me my case is closed from Revdex.comI haven't responding further to this case because I haven't heard any useful responses from comenity bank yetI did received another two letters asking for the forms that I had already mailed out weeks ago and which I have copied to Revdex.com in the previous emailBesides these two letters, I had received another letter offering me a discounted pay off for the balance which I had automatically ignoredI hope my case to be solved as I can see a lot of complaints on Revdex.com regarding comenity bank had or have similar issueBut as you can see, there is nothing else I can do from my side nowI think the processing efficiency of comenity bank is very out of date, thus, day duration is not enough for the case to move forwardCould you please allow the progress duration to be longer than days to keep this case open? Or I can start another case regarding this complaintThank you.Sincerely,*** ***
Dear Ms*** We have received your complaint, addressed to the Revdex.com, regarding the above-referenced account. Comenity Bank issues Catherines credit card accounts, and we are here to assist with your account-related questions. Your complaint was forwarded
to my attention, and I appreciate the opportunity to respond to your concerns. We understand from your complaint that you made a payment of $2,in one of the retail stores. You also indicate that the pay off balance was only $1,and you are due a refund of $1,you state that you were informed that Catherines would refund the difference of $1,but you have not received your refund check as of today. You are requesting that a refund in this amount is refunded to you. I am happy to share my finding with you. After reviewing the account, our records indicate that a payment of $2,was made on April 1, 2016, at the retail store located in FtWorth, Texas. At that time the balance on your Catherines account was $1,which indicated an overpayment of $1,227.20. I have contacted the retailer on your behalf and they advised me to issue a refund check in the amount of $1,227.20. The refund check will be sent to you under separate cover. Please allow up to days to receive the refund check. We value you as a customer, and we sincerely apologize for any confusion or inconvenience this matter has caused you. If you have any further questions about your account, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####). I will be happy to assist you. Sincerely, Renee S***
Dear Ms
***:Thank you for contacting Comenity Capital
Bank, regarding your concerns. As the
bank that issues numerous credit card accounts, we respond to all credit-related
inquiries Your inquiry, addressed to
the Revdex.com, was forwarded to my attention, and I
appreciate the
opportunity to assist you.We understand your concerns regarding the
telephone calls being received and we apologize for any inconvenience you have
experienced regarding this issue. Please
be advised that Comenity Capital Bank was attempting to reach our customer
regarding a personal business matter.Please be assured that we have updated our
records, and you should not receive any further telephone calls from Comenity
Capital Bank, at the telephone number ending in *** *oncerning this matter.Should you have any further questions or
concerns, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####). I would be happy to assist you. Sincerely,Justina
M*** *** ***
This has not resolved my issues with my credit and the harrassment I received from the bank for a missed paymentI received multiple phone calls while I was in the hospital and I was unable to get to a computer
Regards,
*** ***
Hello,Thank you for your inquiry. Your reference number is ***.We will reply to your email providing an update and/or resolution of your issue. Please understand that it may take 2-business days to resolve the issue.Please reply to this email with any additional
questions related to your inquiry.Sincerely,*** *** ***
Dear Mr.***We have received your additional complaint, regarding the above-noted accountComenity Bank issues Bealls credit cards and we are here to help answer your questionsI appreciate the opportunity to assist you with your concerns.Your complaint is requesting a verification of the
debt and trade line for the above-noted accountPlease note Bank records indicate this matter has been investigated and responses dated June 17, 2016, September 2, and September 22, were previously issuedI have enclosed copies of our previous responses for your reviewThe Bank’s position remains unchanged.Comenity Bank is required by law to report factual data to the credit bureaus with regard to account activityAt this time, we find no errors in our reporting of your credit card account to the credit bureaus, and we are unwilling to charge or delete any delinquency that is reportingDelinquent accounts typically will report for seven years from the date the account first became delinquent.We value you as a customer, and hope you find this information to be helpfulIf you have any further questions, please contact our Recovery Team at ###-###-####(TDD/TTY ###-###-####)They will be happy to assist you.Sincerely,Geanine M***
Dear *** ***Comenity Bank has received your correspondence regarding the above-referenced accountComenity Bank issues the Lane Bryant credit cardWe are here to answer your questions and assist with your concerns.We previously responded to your correspondence submitted to the Bank regarding this matterPlease find enclosed a copy of our response sent to you on March 24, 2017.I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-####.Sincerely,Jenny W***
the woman within charges for $should not be on this account and I want it removedHow can you say you don't handle Roman's & Woman Within when a Woman Within charge is clearly on my Brylane Home account? I don't feel that I should have to pay for the company's mistake in late fees and interest fees, I've done business with these companies for years and have always paid and never had this happen beforeI have no problem pay what I owe but not all the late fees and interest.
Regards,
*** ***
We received your complaint, submitted to the Revdex.com, regarding the above-noted accountComenity Bank issues PINK and Abercrombie & Fitch credit card accounts, and we are here to answer your account-related questionsThe complaint was forwarded to my attention, and I
appreciate the opportunity to address your concerns. Your complaint states that after applying for an apartment you were denied due to a late payment that was reported to your credit profile in February You state that you went through a financial hardship during this time and you are asking the Bank to remove the late payment information. To address your concern, we have updated our records for both accounts, and have notified the credit-reporting agencies of the removal of the February late payment that was reported. This change should be reflected on your credit file within the next calendar days. Please understand that if a payment is not received, received after the payment due date, or received for less than the minimum due required (located on the billing statements), the account would be assessed a late fee and may be reported delinquent to the credit bureaus. We value you as a customer and we hope this information is helpfulIf you have any further questions, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####)I will be happy to assist you. Sincerely, Shawnda Y***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to methank you so much for your time spent on this matter
Dear Ms***Thank you for contacting Comenity BankAs the bank that issues multiple credit card accounts,we are here to answer account-related questionsYour complaint, submitted to the BetterBusiness Bureau, was forwarded to my attention for reviewI appreciate the opportunity toassist you.We
understand that you and your mother are receiving multiple telephone calls to your landline,regarding a debt that you do not oweWe would like to assist you in resolving this matter.Unfortunately, we were unable to locate the account you are referencing in your complaintbased on the information you providedIn order to investigate your complaint, we request youprovide us with the telephone number that is being called and the name of whom the Bank isasking for.Once this information has been received, we will be able to investigate your complaint further.Please send this information to my attention at the address shown above, or you may fax it to###-###-####.In addition, please note that Comenity Bank does not issue or manage the Old Navy credit cardportfolioWe encourage you to contact the creditor directly to assist you in resolving yourconcerns.If you any further questions or concerns regarding this letter, please contact me at###-###-####, ext*** (TDD/TTY ###-###-####)I will be happy to assist you.Sincerely,Shawnda Y***
Dear *** ***We have received your complaint, submitted to the Revdex.com, regarding the above-referenced accountComenity Bank issues Express credit card accounts, and we arehere to help answer your account-related questionsI appreciate the opportunity to assist you with your concerns.We are also in receipt of your correspondence submitted to the Federal Deposit Insurance Corporation regarding this same matterPlease find enclosed a copy of our response sent toyou on July 15,2014.I hope you found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-####, ext*** (TDD/TTY ###-###-####)I will behappy to assist you.Sincerely,KaiM*** *** ***
Dear
Mr***
We received your complaint, addressed to the
Revdex.com, regarding the above-referenced account. Comenity Bank issues Elder-Beerman credit
card accounts, and we are here to assist you with any account-related
questions. Your complaint was
forwarded
to my attention, and I appreciate the opportunity to respond to your concerns
Our understanding, as you state in the RevDex.com complaint, a payment for $was taken from your checking
account without your authorization. Furthermore,
you are requesting a refund for the amount above
Comenity Bank understands your concerns in
the complaint and would like to explain our findings
Our records indicate that on November 4,
2015, you contacted the Customer Service
department and selected the pay by phone option through our Interactive Voice Response
(IVR), system. At which time, our system
transferred you to a representative who would assist you in getting the payment
processed. After listening to the call
between you and our associate, we have confirmed your authorization of the
payment for $through Sun Federal Credit Union, account ending in *** This payment satisfied the minimum payment
which was due by November 5,
Further records show on December 1, 2015, you
also authorized a payment through our IVR for $50.00. This payment satisfied the minimum payment
which was due by December 5,
Please keep in mind that payments processed as
a pay by phone, or through the IVR, are sent electronically to your financial institution
and may post within 48-hours after processing
We hope you find this information helpful,
and we sincerely apologize for any confusion or inconvenience this matter has
caused you. If you have any further
questions about your account, please contact me at ###-###-####, ext*** *TDD/TTY ###-###-####). I will be
happy to assist you
Sincerely,
Jack C***
Dear *** ***We received your additional complaint, submitted to the Revdex.com, regarding the above-noted accountComenity Bank issues Victoria’s Secret Angel credit card accounts, and we are here to help answer your account-related questionsI appreciate the opportunity to assist you.Your complaint states that your boyfriend filed paperwork at his financial institution and received his money back, you also state that you received statements for the $and the $charges right after you paid themAdditionally, you do not understand why you are unable to use your card.Bank records indicate that the statement was sent to you on April 6, 2015, which was prior to you making the online payment of $252.76, on April 12, Additionally, this payment was returned by your financial institution on April 16, 2015, because of insufficient funds, and debited back to your Victoria’s Secret account.As previously stated in the April 16, 2015, response letter, you had previous returned payments to the account, as they were returned “unauthorized”As such, when the April 12, 2015, payment was returned for insufficient funds, your Victoria’s Secret Angel account was temporarily suspended because of two returned payments within days.We have received a new payment of $on April 24, 2015, which has created a credit balance of $Should this payment be returned by your financial institution, the credit balance will be voidedShould the payment not be returned, the Bank will send you a refund check of $within the next one to two billing periods.Because you have had two returned payments within the last days, we are unwilling to remove the temporary hold on your accountPlease be advised that the account will be restricted for 90-days after the second returned payment was received, which was on April 16, You may contact our Customer Care team at ###-###-#### to ensure the temporary hold has been removed after the 90-day time period.If the returned payments resulted from an error at your or your boyfriend’s financial institution, please have them mail us a letter, on their letterhead, advising of the errorThey may also fax this to my attention to ###-###-####Once received, we would be willing to remove the hold from your account.Again, we apologize for any negative experience you may have had, and we hope this information is helpfulShould you have additional questions or concerns, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####)I will be happy to assist you.Sincerely,*** ***Consumer Relations Specialist