Momentum Chrysler Dodge Jeep Ram of Fairfield

Hello, Our Service Manager of Chrysler Dodge Jeep Ram of Fairfield, [redacted] , is working directly with the customers to ensure we resolve this issueWe plan on finishing this resolution until 100% satisfied Thank you, [redacted] Momentum CDJR of Fairfield

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

I have not resolved any of the payment issues with Dodge Dealership of Fairfield, nor have I received anything in regards to the complaintThankyou

Hello Revdex.com, We are happy to say that we have been able to resolve this issue with the customer personally and have found a resolution for the customerMr [redacted] has worked directly with our General Manager and Service Manager on this matterThank you for alerting us of this issue so we had the chance to fix it Sincereley, [redacted] Fairfield CDJR

Momentum Auto Group and Momentum DJR of Fairfield has reviewed complaint # [redacted] It was found that this matter was indeed handled previously in early between us and Mr [redacted] regarding his purchaseUnfortunately, we failed to respond to Revdex.com to let them know it was handled back in the beginning of We apologize for the late response and wanted to let Revdex.com know that it has been resolved and closed between us and Mr [redacted] Thank you for your time on this matter

Complaint: [redacted] I am rejecting this response because: The Sales department and maintenance department are apparently not communicating, while the service department did finally get of the items fixed the car came back dirty, I have photos where they left debris throughout the car, there were new dents and dings in the car, which I pointed out and were not addressedAdditionally the General Managers comment when I spoke with him directly to ask if I had just bought the car with $worth of extended warranties why they would not repair the car his answer "those warranties are worthless" if they are worthless why did your sales department push so hard to get me to buy the coverage when less than weeks later I lost the use of my car for almost weeks and was not even offered a rental car until it was fixed The Company had to have their arm twisted to stand behind the product that they sold me.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:It is just being set to the service departmentThere is nothing else that they have said or done to resolve this issue.Sincerely, [redacted]

It has not been resolved

Complaint: [redacted] I am rejecting this response because:TThe issue still has not be resolvedSincerely, [redacted]

Hello [redacted] , My name is [redacted] and I work for Momentum Auto Group, which Momentum Chrysler Dodge Jeep Ram of Fairfield is a part of I also left you a voicemail but wanted to follow up with an email to ensure you have my contact information Hello Revdex.com and [redacted] , We have reviewed and found that [redacted] purchased a service warranty (for $3,995.00) and GAP warranty (for the $895.00) But there was no purchase of the contract cancellation option agreement as stated by Mr [redacted] We are more than happy to help [redacted] cancel these warranty items if he wishes and we will just need a form filled out and signed by [redacted] so we can proceed Below is an email with options to provide this cancellation agreement to [redacted] to make it as easy as possible We have yet to hear back but are happy to help get this resolved for [redacted] Here is also the original email we sent yesterday to [redacted] about what services he does have and options to get this cancelled if he would like to terminate services: I was able to grab your contracts and saw that you do have a service contract and a GAP contract (GAP contracts is like insurance for your vehicle to make up for any losses if in an accident while still in a loan or paying off your car) However you were not charged for the cancellation of contract option agreement and the GAP insurance was $ We are happy to cancel both of these warranties for youAttached is the form we will need signed and filled out We can have it signed and scanned/email to me or you may drop it off with me if preferred also (You will check the boxes for GAP and vehicle service warranty to cancel both) Please also feel free to call me and I am happy to walk through these items and see the easiest way to get the cancellation in and going for you as it is typically a 6-week process Thank you [redacted] and hope to talk with you soon, [redacted] Momentum Automotive Group Office: [redacted] Email [redacted] [redacted] Thank you and please let me know if you have any further questions on this matter [redacted] Momentum Automotive Group Office: 707-402- Email: [redacted]

*** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** ** *** *** ** *** *** * *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** *** * *** * *** *** *** *** *** *** ** * ** *** *** *** *** *** ** ** *** ** *** *** *** ** *** ** *** *** *** *** *** *** *** *** ** ** *** *** *** *** ** ** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** ** *** *** *** ** ** *** *** *** *** *** * ** *** *** *** *** *** ** ** ** *** * *** *** *** *** *** *** ** *** ** * *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** ** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** * *** *** ** *** ** ** *** *** *** ** *** *** *** *** * *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** **

Mr *** *** is happy with the different vehicle that we have provided for him and he has taken delivery of the ***
Thank you

Hello Mr, ***.
Thank you for replying to this matter and letting us know there is still an outstanding issue. Unfortunately we aware unaware of your dent and ding matter until this latest response. As far as the other matter, everything else is resolved, correct? If not, please let us know so we can ensure we help look into this matter For the dent and ding - I would like to get you our contact information so you cab deal with us directly. The Service Director is ** ***. Phone # is ***. Email is ***
My contact information is: *** *** - Marketing Director - *** *** ***
*** *** *** ***,
Sara Schleske
Momentum Auto group
Momentum CDJR of Faifrield

Complaint: ***I am rejecting this response because
The Service Contract and Gap Insurance form shows a signature...However this isn't my signature. In short my signature was forged not on my behalf.
Momentum Chrysler Dodge Jeep Ram of Fairfield, Finally contacted me yesterday 4/23/18. I have supporting documents of copies of originals from the First Automotive without any signatures that where email to me after my request just lately.
This has not been resolved as Momentum Dealership Group is indicating. Do to my scheduling I have requested to set up a meeting with *** after May 4th, 2018. I am waiting for her conformation.Sincerely,*** M***

See Attached

Complaint: ***I am rejecting this response because:
Honestly we just have not been receiving clear answers from themLast week they called to ask what rims we wantedWe sent them the picture of the rims and never received an answer whether they were going to get us the rims or what was going to be the next stepWe just received a text from them; they resent the picture of the rims that I sent them and asked them if those where the rims that I wanted and I said yes and asked what tires we were going to get and didn’t get a responseI called the person who texted me and he didn’t answerWe just want a clear answer of which rims and tires we will get and a dateIt’s been more than a month that we left the truck because they supposedly already had the rims and until this day we don’t have a clear answerThank you for your help. Sincerely,*** ***

Initial Business Response /* (1000, 8, 2015/09/24) */
Re: *** ***
We, at Momentum CJDR, have put in a new engine for *** and still it was not enoughWhen she had an additional other problem with her truck and out of good will, we went ahead to fix it without charging herWe
did everything in our power to take care of her but still it was not enoughShe kept harassing us about the vehicle that was totally fine with a brand new engine
She has traded her vehicle in so there is no claim on her partShe does not own the vehicle any longer
Regards,
*** ***
Director of Finance
Momentum Chrysler Jeep Dodge Ram / Hyundai Mitsubishi
Fairfield, CA, XXXXX
Direct: (XXX) XXX-XXXX x***
Cell: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
Initial Consumer Rebuttal /* (3000, 10, 2015/09/28) */
Momentum sold me a jeep and ensured me it was in good working order when in fact it was notAfter three months of going back and forth with them the GM stated that I could trade it in for another car on their lotI was told he was not in when I was there picking up the Jeep the last timeI was told to leave and he would call me later in the afternoonI got on the freeway and immediately noticed the breaks were squeaking terribly so I drove back and went to the Toyota branch of momentumThe Salesman was very helpful and it turned out that the GM was thereThey gave me $for the jeepI payed $for it three months prior and spent the entire summer in a rental while they put a brand new engine in itMomentum as a whole is a scamThe staff are dishonest and extremely pushyThey took advantage of me, refused to give me answers and tried to convince me that they were doing me a favor by putting me in a rental all summerThe jeep broke down within hours of me driving it off the lotI would like to be given back the $that they stole from me by telling meHow can you sell someone something for $that is not functional, push them around for three months and then say "we'll give you $for it."?
I forgot to mention, in response to "out of goodwill" they fixed more issuesI payed over $for a warranty, anything they fixed was covered in the warrantyAlso, a vehicle is not fixed if the check engine light continues to come on
Respectfully,
*** ***
XXX-XXX-XXXX
Final Business Response /* (4000, 12, 2015/09/29) */
We did everything in our power to make sure that the jeep was fixed and we offered her a vehicle to drive while the jeep's new engine was put in by the manufacturerAs a matter of fact, out of good will we made her first car payment for her because her jeep was still being fixed and she agree to it without any complaints on thatWhen buying a used vehicle, you are buying the vehicle as is and in doing so you are knowingly purchasing a vehicle that if problems persist it is on you but we went so much out of our way to fix and help her outAt no time did we take advantage of her but she kept harassing us even though we went so much out of our way to help her outWe at Momentum CJDR feel that we have done everything we can to help her fix her jeep and all out of good will and she did not appreciate anything at all and just have complaints and harassment toward it which is not niceBy saying accusations about our dealership is absolutely uncalled for
Thank you and we do not wish to have any further correspondence with herShe does not own the vehicle any longerWe do not feel that she should harass us any longer
Final Consumer Response /* (4200, 14, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You are a scamMomentum is a joke and I will not ever do business with them

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I didnt see a response, or any form of an answer.Sincerely,*** ***

In response to this complaint on *** ***, we have already submitted a check request for the refund for this customer. First of all the customer misrepresented his income on his credit application and that was why the lender did not get his proof of income that was required. In good
faith, we are taking the vehicle back from him and refunding him the down payment. So the deal is closed on our part. Thank you