Momentum Chrysler Dodge Jeep Ram of Fairfield

Momentum Auto Group has reviewed the complaint # ***It was found that this matter was indeed handled previously in and we failed to respond to Revdex.com to let them know it was handled in We apologize for the late response on our partThank you

Our general manager has got in contact with the customer and the customer is set to come innext week to resolve and will follow up with conclusion.Thank you

Hello,
We have reviewed the deal records for *** *** and unfortunately do not see any Due Bill records of touwork and a hubcap replacement. Do you have a DUE BILL in your contract records by chance? We will need this Due Bill to move forward, but again, we are not
seeing and record of this in our files
Thank you very much,
*** ***
Momentum Auto Group
Momentum Chrysler Dodge Jeep Ram of Fairfield

They offered to get me in the vehicle I wanted with more money down and payments of $a monthI said theee is NO
way that can happen I cant afford it and gave youall the down payment I canThey found another vehicle I was ok with but they can't guve it to me till its cleaned since it was a trade inWas told that it would be ready in about one weekWent to do the paperwork and AGAIN they want more money downAgain I tild them its bot happeningAs of now I'm without a vehicle of my ownThey did provide a loaner car which pulls VERY hard to the right as well as tires that hardly have any tread left on themNot to mention the wiper blades on the vehicle dont work very well which makes it hards to see with all the rain we are havingSo I disagree with the response that was givenComplaint: ***I am rejecting this response because:Sincerely,*** ***

Momentum CDJR of Fairfield has reviewed the complaint # ***It was found that this matter was indeed handled previously with Miss ***, but we failed to respond to Revdex.com to let them know it was handled back in We apologize for the late response on this matter and consider this resolved

Complaint: ***I am rejecting this response because: I just responded to *** ***. Asking to meet on the 4th or 5th of May, this is the earliest I can schedule to meet with her in person. I advised *** that I discovered on my purchase agreement that there was a charge for Service Contract and Gap Ins. I did my research and contracted First Automotive as indicated on the purchase agreement. First Automotive emailed me copies of the originals submitted to them via Momentum Automotive. There are no signatures on the originals sent to me via First Automotive. I didn't receive any copies at the time of delivery which would have made me ask what is this service contract and gap ins. Instead it was put directly into my purchase file without my knowledge, which are documents *** has provided Revdex.com. This matter needs to be settled in person. I suggest that *** take this further and research her facts before jumping to a conclusion. Sincerely,*** M***

Momentum Auto Group has reviewed complaint # ***. We have worked with Mr*** to help resolve and help fix his vehicles’ issues back in and Mr*** is satisfied. We were able to resolve this between ourselves and Mr*** in 2017. Unfortunately we did not let Revdex.com know that
this was resolvedWe apologize for the late response and wanted to let Revdex.com know that it has been resolved and closedThank you for your time

Momentum Auto Group reviewed complaint # [redacted].  We have worked with Mr[redacted] back in 2017 and was able to resolve his Jeep service issues at the time of the original compliant. Unfortunately, we did not let Revdex.com know that this was resolved at that time. We apologize for the late response and wanted to let Revdex.com know that it has been resolved and closed. Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Mr. [redacted] came into our dealership and we switched him to a vehicle of his liking so he is with a different vehicle and happy with it now.
 
Thanks
 
[redacted]

Hello Revdex.com,
 
We are happy to say that we have been able to resolve this issue with the customer personally and have found a resolution for the customer. Mr. [redacted] has worked directly with our General Manager and Service Manager on this matter. Thank you for alerting us of this issue so we...

had the chance to fix it.
Sincereley,
[redacted]
Fairfield CDJR

The customer came in and purchased this vehicle and we had to get information from her to get her deal handled with the bank which she willingly provided us with all the documents that was required of her to get her deal funded through the bank.  The vehicle belongs to her and she has to...

make her payments to the lender otherwise her credit will be adversely if she does not make her payments to the bank.  This is the first that we have heard from her stating all the situation.  She as a customer has a due diligence to come forward before we finished up the deal .  We were not aware that she had the concerns if she does not come forward sooner.
 
Right now, the lender has control of her vehicle and it is her vehicle so she needs to pay for it
 
Thank you

Complaint: [redacted]I am rejecting this response because:It is just being set to the service department. There is nothing else that they have said or done to resolve this issue.Sincerely,[redacted]

Hello,
Our Service Manager of Chrysler Dodge Jeep Ram of Fairfield, [redacted], is working directly with the customers to ensure we resolve this issue. We plan on finishing this resolution until 100% satisfied.
Thank you,
[redacted]
Momentum CDJR of Fairfield

It has not been resolved.

Hello [redacted],
 
My name is [redacted] and I work for Momentum Auto Group, which Momentum Chrysler Dodge Jeep Ram of Fairfield is a part of.  I also left you a voicemail but wanted to follow up with an email to ensure you have my contact...

information.
 
 
 Hello Revdex.com and [redacted],
 We have reviewed and found that [redacted] purchased a service warranty (for $3,995.00) and GAP warranty (for the $895.00).  But there was no purchase of the contract cancellation option agreement as stated by Mr. [redacted].  We are more than happy to help [redacted] cancel these warranty items if he wishes and we will just need a form filled out and signed by [redacted] so we can proceed.  Below is an email with options to provide this cancellation agreement to [redacted] to make it as easy as possible.  We have yet to hear back but are happy to help get this resolved for [redacted].
 
Here is also the original email we sent yesterday to [redacted] about what services he does have and options to get this cancelled if he would like to terminate services:
 
I was able to grab your contracts and saw that you do have a service contract and a GAP contract (GAP contracts is like insurance for your vehicle to make up for any losses if in an accident while still in a loan or paying off your car).  However you were not charged for the cancellation of contract option agreement and the GAP insurance was $895.00.
 
We are happy to cancel both of these warranties for you. Attached is the form we will need signed and filled out.  We can have it signed and scanned/email to me or you may drop it off with me if preferred also.
(You will check the boxes for GAP and vehicle service warranty to cancel both).
 
Please also feel free to call me and I am happy to walk through these items and see the easiest way to get the cancellation in and going for you as it is typically a 6-8 week process.
 
Thank you [redacted] and hope to talk with you soon,
[redacted]
 
Momentum Automotive Group
Office: [redacted]
Email[redacted]
 
[redacted]
 
 
 
 
 Thank you and please let me know if you have any further questions on this matter.
 
[redacted]
Momentum Automotive Group
Office: 707-402-3562
Email: [redacted]

tTell us why here...
This is a service matter and I have passed this onto the service manager to handle this
 
thanks, [redacted]

Momentum Auto Group and Momentum DJR of Fairfield has reviewed complaint # [redacted]  It was found that this matter was indeed handled previously in early 2017 between us and Mr. [redacted] regarding his purchase. Unfortunately, we failed to respond to Revdex.com to let them know it was handled back in...

the beginning of 2017. We apologize for the late response and wanted to let Revdex.com know that it has been resolved and closed between us and Mr. [redacted] Thank you for your time on this matter.

This is a service issue and I am going to forward this complaint to the service department

This is a service issue and it should be sent to the service department
I will forward this complaint over to them to get it handled
 
thanks