Monarch Investments and Management Group

The corporate office and property manager responded to [redacted] ***’s calls in a timely manner The fact that she has voicemails saved on her phone indicates that we did in fact respond to herAs soon as any maintenance issue is reported, a work order is created by the property management office, which includes the name of the complaining party We received no complaints from [redacted] regarding a security door not working The only work orders created for [redacted] during her residency were for a kitchen light that was out Those work orders were completed in a timely fashionThe security door was reported broken by another resident, and that door was immediately fixed as soon as we were made aware of the issue

This is an update to advise the Revdex.com that a mutually acceptable resolution of this matter has been reached with Mr [redacted]

This customer received his deposit accounting in a timely manner per Illinois law After he complained about the billing statement, our management team reviewed photos with him and agreed to adjust the deposit accounting This customer has been informed that we will accept payment on November for the adjusted amount, per our previous discussions with him We believe this situation has been resolved amicably

We refunded the fee and consider this complaint to be resolved As stated before, the reason for the initial denial was outstanding debt owed to a previous landlord We then overrode that decision on the condition of an additional deposit due to this credit issue, but Ms [redacted] did not wish to move forward with an additional deposit

At move-out, we noted significant damage to the apartment unit from the time when Ms [redacted] occupied the unitAll of the damages are well-documented with photos (some of which are attached)We charged Ms [redacted] account appropriately, in accordance with Michigan lawAdditionally, we adjusted Ms [redacted] bill based on the [redacted] gas bill

We apologize for the confusion concerning the reletting feeThe reletting fee will be taken off of Ms [redacted] 's account since she did pay the early termination feeThis was an honest mistake, and we apologize for the inconvenience

We apologize for any unprofessionalism, but the damage at move-out is well-documented and none of these damages existed at the time the resident moved into the apartmentThe debt is valid and will be treated as such

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Our corporate office has left a voicemail for [redacted] , and we would be happy to discuss with her furtherAs stated before, we did NOT enter the apartment without permissionWe had previously scheduled the work at [redacted] 's request, and our staff showed up at the scheduled timeOur staff were let in by a resident of the apartment, and therefore they had permission to enterWe always do, and always will, give residents proper notice under the terms of their lease prior to entering an apartment

[redacted] ’s suggestion that one of our employees was drinking on the job is absolutely falseIf it were true, one would assume she would have mentioned it beforeEvery concern that [redacted] voiced, and every work order she submitted, was addressed and repairedWe never stated that [redacted] asked [redacted] to lie, but she did ask him to state that the apartment was unlivable and infested with roaches [redacted] disagreed with [redacted] , and therefore he was not willing to state that the apartment was unlivable [redacted] also told us this was his first time at the propertyAgain, every issue mentioned in [redacted] ***’s inspection was immediately addressedWe regret that [redacted] is unhappy but we have addressed each and every one of her concernsWe have received her 60-day notice and we are allowing her to break her lease

I am told this AC unit has been fixed and that the complainant waited ten days before calling the correct office number to address the issues We regret any inconvenience caused to our valued resident

Complaint: [redacted] I am rejecting this response because:The damages that were reported when we moved in were on our move in check list which was conducted with Jennifer who miraculously no longer works for the apartment complex and as soon as she was no longer the property manager all of our documentation was no longer in our fileYou have choicesYou can accept the amount we are willing to payI can have my lawyer draft up a letter and we can take this matter to small claims courtOr you can send it to collections and you won't receive anything because I'll wait the years for it to roll offPlease let me know how you'd like to proceed Sincerely, [redacted] ***

This matter has been resolved An agreement was reached with the Complainant to prime the walls and charges were removed off of the move out statement Thank you

We apologize for any miscommunication regarding entry into this resident’s apartmentIt is our policy to always check with residents prior to entering their apartment to perform any maintenance work or repairsWe will certainly always notify the resident in the future any time we are planning to enter in a non-emergency situation On November 6, the resident put in a work order for a crack in her hallwayOur maintenance technicians made an appointment with the resident to perform the work on November between 9am and 10amOn the morning of November 15, the resident’s mother answered the door and our maintenance technicians began the work by applying a coat of compoundMaintenance told the resident’s mother that they would return after lunch to apply a 2nd coat of compound, and the resident’s mother stated that was fineMaintenance completed the 2nd coat, and told the resident’s mother that they would be back shortly to sand and paint the area once it driedAt that time, the resident called the office and stated she was home so maintenance could come overWe informed the resident that her mother had already let us in earlier that day for our scheduled appointmentThe resident expressed her displeasure about the apparent miscommunication, and we reiterated that it is our policy not to enter an apartment without prior notification, but that we did give prior notification and scheduled this work with the resident the week beforeAs stated above, we will always notify the resident in the future any time we plan to enter in a non-emergency situation

We are sorry to hear of these difficulties The Regional Manager for the Property has followed up with Mr [redacted] and offered a transfer to a different unit with no penalty as well as an early termination of his lease agreement with no penaltyMr [redacted] declined these offersWe can assure Mr [redacted] that concrete actions have been taken to address the complaints he submitted regarding his neighbors The Property is investigating the other allegations submitted by Mr [redacted] regarding his neighbors along with the police department and will take further actions if such conduct or violations are verified Again, we are sorry that Mr [redacted] has had a bad experience at the Property and with the Property Manager We are working to remedy any is***s and thank him for his time

Initial Business Response / [redacted] (1000, 9, 2015/11/04) */ Ms [redacted] leased an apartment at our community Block LoftsMrs [redacted] property manager, informed her of a coupon special we had on one of our websites of 1/off admin feeMs [redacted] applied onlineIf someone applies online with a special like this, it will charge them our standard feesThe applicant will need to select to agree to any terms or fees before the transaction is processedThen we can go in and credit their resident ledger so that they will have a credit when they moon their accountThere seems to be a misunderstanding regarding how the credit would have been appliedMs [redacted] 's application was denied by our screening company based on rental criteria they use to screen all applicationsThe property manager cannot decide to reject an applicationMrs [redacted] was trying to see if she could resolve the issue that was causing Ms [redacted] 's application to be denied, but then we were informed by the management office that Ms [redacted] was upset and wanted her money backWe processed a refund of her deposit and 1/of the admin fee on October 20thCheck [redacted] in the amount of $was cut on October 21st, and mailed to the address on Ms [redacted] applicationWe have agreed to give Ms [redacted] a full refund back due to any confusion that there may have been over the specialMrs [redacted] has made several attempts to contact Mrs [redacted] by phone to confirm her correct mailing addressMrs [redacted] has not responded or returned her callA refund of the remaining payments of $was processed and will be mailed to the address on Ms [redacted] applicationBlock Lofts strives to offer excellence serve and we pride ourselves on fair business practices

Initial Business Response /* (1000, 8, 2015/08/21) */
We are sorry to hear *** *** had a difficult experience at *** *** However, *** *** *** was first put on notice of any A/C issues in *** ***' unit through a *** work order requestThat request was responded to the
same day and the A/C was working properlyPlease see the attached work order notes
*** *** has a 24/maintenance emergency lineThe office answering machine refers to that emergency number if the office is closed*** *** sent a letter on *** *** *** (attached) referencing the A/C incident that occurred in *** and the fact that he did not call the emergency maintenance lineRegardless, we apologize for the difficulties he experienced
With respect to the notice to vacate, *** *** provided a Notice to Vacate on *** ** *** His lease agreement (attached) clearly states under "Notice of Termination" that "Resident shall give owner WRITTEN notice of intention to vacate at least thirty (30) days prior to the next date rent is due...For example, if written notice is given on or before April 1, the agreement would terminate April 30, but if such written notice is given on April 2, the Agreement would not terminate until *** 31." Accordingly, pursuant to the lease agreement, *** *** tenancy will terminate on *** *** ***
Regardless, *** *** is willing to offer a *** rent credit due to the troubles experienced by Mr***

Complaint: ***
I am rejecting this response because:The charges have not been substantiated based on our previous requestsWe have asked multiple times for information regarding the value of the carpet based on the initial cost to purchase and install, date of installation, and previous tenants that have used the carpet and for how longMonarch staff at the apartment complex in question has stated the flooring has a year lifespanThis is not reflected properly in the charged amountThe prorated charges are based on an incorrect amount of depreciation as well (years instead of years and months)The carpet was also clearly not new when we assumed tenancyWe are not responsible for the flooring depreciation that occurred during the occupancy of previous tenantsWe are willing to negotiate charges but complete unwillingness to discuss the charges or even provide basic information on the part of Monarch Investments is disappointing
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Yes they offered a transfet to a different buildingBut why would I transfer buildings if the overall general concept is "IF" the complaints are trueThey wait to long to address is***sNext thing to happen could be in blood.Spend the money for the upgrades, spend the time to get involved quickerUse the options of the local police options to get information faster
Sincerely,
*** ***

This is an update to advise the Revdex.com that a mutually acceptable resolution of this matter has been reached with Mr***