Monogram Hub, Inc.

This customer is being assisted by one of our representatives.
There was a billing related issue. Once this is taken care of we will expedite the customers item.
We will have a manager call this customer in 24 hours.

Our apologies .The item is actually on its way out. There was a miss communication but everything is taken care of .

In response to the customer issue regarding the extra charge:We have located the order that the customer placed. We noticed that the customer indeed ordered 5 items from which 1 is the desired amount to purchase. This issue occurred as a direct result of multiple items being added to the...

cart. This order was placed on December [redacted]  2015. **We have succesfully credited the customers credit card** and removed all excess items.We advise all customers to please place close attention the order summary before proceeding to the checkout, this section will display a preview of the amounts of items that are going to be produced. In the future please allow at least 1-2 business days for the customer service department to get to your email and reply to you before filing a complaint with the Revdex.com. We will always ensure to satisfy your every need and eliminate all issues that may intervene with you MonogramHub experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], however there statement is misleading.  I only heard back from them yesterday, February **, 2015.  This was ten (10) days after my last email reply to them.  Yesterday I was told I had one option, they would NOT offer me a refund and I could continue to wait for them to remake my order.  Today, February **, I received an email stating that I NOW had an option - a refund or the necklace.  After thinking about their service, I decided that remaking the necklace would be the best option, as I have NO FAITH that a check from them would ever actually reach me and would probably not clear the bank. To that end, I find that this resolution is satisfactory to me.  I will not feel the matter has been resolved until I'm actually in possession of the necklace as it was ordered, over two months ago. Sincerely,
[redacted]

We are responding to our customer’s complaint. The customer placed an order; this order was shipped on December [redacted]. The customer emailed 9 days ago. We responded to the customer on the [redacted] of January. The customer’s item is completed and it will ship out on Monday. Since the order was...

placed after the Christmas cutoff date, it is understandable that they will ship out around these dates. This issue is resolved and the customer will have their item sometime next week.

We are
granting the customers desired settlement that is described on the Revdex.com complaint ticket.
The customer is
requesting to be refunded. We recommend the customer to contact the deal site and
request for this refund.Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has...

been resolved.
Sincerely,
[redacted] PS. I spoke with a manager and he informed me they would expedite it on Monday. I was satisfied with this idea but if I don't receive a confirmation of shipment today then nothing was resolved.

Monogramhub.com wants to make this the way [redacted] expects.We want to point out on the original order the letters were in all caps. Thecustomer enters the order.  We also wouldask [redacted] to look on our website at our birth stones.  A sample is found at the bottom of this page [redacted]. We have created a replacementorder. The order number is [redacted].  Theorder will be expedited. We hope this meets [redacted] expectations.

As a company, Monogramhub.com has to deal with facts and has procedures in place to deal with customer complaints in a just and fair way. We feel have had made a just and fairoffer to [redacted] and she did not find it satisfactory.     [redacted] has stated  “I have disputed the charge with my credit card company. I have also fileda complaint with the Revdex.com and the Internet Crime Complaint Center(which is a partnership with the [redacted] ([redacted]) and the [redacted]
[redacted] ([redacted] also."    By making this statement and complaints[redacted] has accused Monogramhub.com of fraud. We have done nothing fraudulentor against company policy.  We continue to feel that due to the seriousness of these complaints, they must run their course.   We are still willing to redeem a [redacted] Discount Voucher for [redacted] and once redeemed wewill refund her credit card.  We stated and she agreed to the terms at the time of purchase. In America that is how business is done and we are honoring our end of the business agreement andwould like [redacted] to do the same.     In regards to complaints by other customers, they have no foundation in this case each case.   We dotake every customer complaint seriously. We respond to any customer issue that is brought to our attention.  Our goal is 100% customer satisfaction but we are a business in America and we knowthat we cannot make all of our customers happy all of the time. We can only tryand do our best.  We encourage dissatisfied customers to email us at [redacted]. We will do everything fair and just in our power to satisfy that customerscomplaint.

We reached out to the customer over the phone and explained everything. The customer understood.
We will proceed immediately.

We have been interacting and responding to this customers email.The wrong item was sent to the customer. This was a mistake from our distribution center.We have been trying to rectify the situation but we had to investigate where the item was and now we have to remake it. Since the customer is...

requesting immediate action we will proceed and refund whatever amounts where paid from the customer to us. For coupon refunds the dealsite must be contacted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They only responded yesterday and asked me to put my writing in request which had already been done but I did it again.  They responded this morning-I'm using a label she sent for a "repair" but need a refund so hope this doesn't make another issue.  I would like to keep this open until I received their credit.  Thanks so much for your help.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Responding to the customer’s complaint. We have provided a diligent and proactive customer service. Here is the timeline: ·         The customer placed an order. ·         The birthstone broke during shipping....

·         The customer reported the issue. ·         We sent the customer another birthstone. ·         The customer reported that it never arrived. ·         The customer requested a refund. ·         We provided 4 options ? PayPal, check , special coupon or send the stone again. ·         The customer selected check refund, and we asked to confirm the address. This is the end of all events… we have no problem refunding the customer for the broken birthstone. All the customer needs to do is confirm the address. We will not proceed unless the customer confirms the address since we already have records of items not arriving after we ship. (This is a requirement that must be met) To conclude this matter, we ask the customer to reply to our last email confirming the address and the desired settlement will be granted as stated before.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] 
[redacted]
[redacted]
[redacted]Product was finally received.  I didn't see how I could update my messages with that information.
Sincerely,
[redacted]

Terrible product, horrible smell of leather journal and imprint looked incomplete. Unable to do anything other than online chat, money wasted. Will never use this company again!!!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business keeps staring that I failed to read their cutoff timeframe and this is not accurate. At the time I placed my order there was no message about Christmas cutoff. As of today, 1/4, the item has still not been processed.  Not at all happy that they give a timeframe of 2-3 weeks for shipping and a month later they are blaming the customer instead of getting the order out.  Repeating the same information on every reply to the complaint isn't resolving anything.  This business is not very customer friendly  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

dear monogram hub staff,  I am simply keeping Revdex.com informed.  The updates the send me are more timely.  If you can respond to there's immediately, same should go with responses to my emails, right?  I just would like to keep it opened until receiving my full refund.  Since you note that you miscommunicated, I feel it's important to have clear communication from me.  I've seen all of your responses just as you have seen mine .thanks!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
Although the company states that my order is being processed, one week ago today the status of my order listed on their website stated my order would be shipped in 2 days. I returned to check the status 4 days later and the status now states my order is being processed and will ship as soon as possible. The company did not reply to my previous emails until I decided to get the Revdex.com involved 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]