Monogram Hub, Inc.

We reached out to the customer over the phone and explained everythingThe customer understood.We will proceed immediately

Unfortunately this customer is out of warranty and we cannot attest to the usage given to the item.We cannot proceed with the customers desired settlementOur position stands

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]First of all, it is absolutely not even possible that the bracelet was damaged after it was shippedIt was carefully packaged in a jewelry box with protection and also in a padded envelopeSecond of all there has only been ONE option given to me, and that was after my request several times to send the bracelet back and get a refundWhy would I want to keep a botched product that I won't even wear??? Plus I'm so frustrated and told them so, that I don't want another one. But they are giving me NO other option, so I went ahead and agreedI don't want the bracelet but I am sick of messing with these people who are obviously not telling the truthI was ignored for days after sending the requested pictureAnd then after I said that I would contact the Revdex.com, I heard from themThey stated that they hadn't even gotten the picture so I sent it twice more....the same way....and checked my sent box where it had been sent days before.Again, I would prefer NOT to get another bracelet but am afraid that I'll never get my refundI would never expect to return anything that was special made if it hadn't been damaged - and it was definitely BEFORE the item was shippedYou can obviously see where the engraver scratched the disk where it was being held to engrave it. There were no options here except to say that I am totally satisfied and the issue has been resolved or to say that is hasn'tI'm not willing to say that it has been resolved until I either am able to send the product back and get a refund or I have the undamaged product in my handI am not trusting at this point for reasons - first because of the obvious untruth about the item being damaged after shipping, and two because of all the complaints that I have seen online about this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** coupon code did not work Tried calling MongramHub for help Just got an automated message that said email or leave a message After reading all the other complaints I think this company is a big scam I hope I get my refund back from ***

The customers item was sent .we have been in contact via email

Monogramhub.com wants to apologize to *** *** for anyfrustration this process has caused her. We have researched the order and the communication exchanges with ***
*** This order was shipped by us on12-**-2014. With our increased volumeand email outages in
December we were not able to communicate this informationnor do research to look into the order. On 2-*-the *** updated the order to delivered. Monogramhub.com has created a replacement order, *** andwe will expedite the shipping to *** ***

In response to the customers complaintThe customer reported this issue; we followed our procedure and asked for a pictureWe saw that the stile was different and that it was indeed a different picture on our websiteWe told the customer she could keep the original item and that we will remake
the itemThat is when the customer reported that the issue persisted and the same incorrect item was made againAfter a careful inspection we detected and internal issue with the stile number for the item, it was projecting a different art or ''font'' for the letters We told the customer we would amend the issue and make sure it is done correctly and we didThe item is ready to ship out today.As a customer service team, on this particular issue we have no problem accepting that we made the item twice and twice we made it wrongBut again this happened as a result of internal stile number issueWe cannot provide a refund for this order, due to the fact that the customer used a coupon code purchased from a deal siteNonetheless we would like to confirm to the customer that the cuff links are now properly produced and they will be sent to the customerAlso, we would like to provide this customer with a special coupon code that will provide 80% off of any non-sale item from our site. Again we would like to extend our apologies to this customer, this is why we have a customer service team, to spot these errors and do everything necessary to fix them.If this proposed settlement is acceptable to the customer, please confirm and we will send the coupon code via email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This vendor has lied againI can show email proof that they "say" they only sent over onceI requested a refund (and email response several times) before they "made" the second oneI understand shipping issues, but I do not understand correspondence issuesAs someone who works in customer service myself I don't understand how so many messages could have "slipped" through, and the few messages I have received do not answer my addressed questionsTerrible customer service on the companies part, and I have received ZERO apologiesI am disgusted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
In reference to complaint ID ***, on Jan**, 2015, I have finally received the item I ordered and I am completely satisfiedYou may close the case
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize that *** *** has not been able to contactus. Further research indicates we haveno email or phone messages from this customerWe have located her order and it is due to ship the week ofJanuary *** thru January ***. A tracking email will be sent to
the emailaddress on file when the item ships

In regards to the complaint filed by *** *** ***:We would like to apologize for our delayed responseDue to a large amount of special orders and emails generated by 2014's holiday rush , many customers didn't have the opportunity to be answered on time , we would like for the
customer to know that we are taking all of the necessary steps to ensure that everyone gets updated regarding the status of their orders.An order takes from two to three weeks to be shipped from the date the order is placed. Based on our records this order was placed on 12-**-2014, The official cutoff date for customers who used coupons for specific items, from specific deal sites was on December ***This means that the item is still in the final stages of the manufacturing process, to be more detailed (The item is being polished) this is the reason why we have not generated a tracking number for it as of yetTurnaround time for items like these is 2-weeks , we will expedite the construction of this item , in order for us to create the possibility for this customer to receive this item at an earlier date.Once again, We apologize for any inconveniences and our delayed response time.Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did just today get a message from one of the most rudest people saying, "This is Monogram Hub and we are calling because you complained to Revdex.com, we only offer to fix but you must pay to ship backthis is all we are offering and not calling you back" WOW with that customer service, I don't know how they even have employeesno that is not satisfactory to me it would be different if I had this bracelet months, months or a year....I only had less than month and it broke which means they advertised it as "STURDY" that is FALSE, I think in this situation a brand new one or them paying for shipping...that would mean they think this is a fluke it broke within a month of having this sturdy bracelet...no they know they do not do good work and don't use good materialsI think there is enough complaints about this company that I have seen online that something more should be done! I am not paying to ship it back, next thing they will say they never received.I saved the voice mail of the person...that was rude, in case anyone wants to hear it!***
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for choosing Monogramhub.comCustomer placed the order on May ***According to Monogramhub.com policies there is a 2-weeks time frame for the processing of personalized orders after these are placedAn email confirmation is always sent right after the order is placedWe provide
customer support via emailsThis is why we encourage our customers to log on to our portal and contact us directlyMonogramhub would gladly issue a coupon code for a 70% discount for any inconvenience the customer may have experienced; however, a refund is not applicable at this moment as the order is still within the time for processing

We are attempting to reach out to this customer via email and phone with no success

In reference to the issue regarding this customers order We would like to report that the order was placed after December the *** which means that it was placed after the official cut-off date that was published for the corresponding deal site (***) from which the customer purchased the
coupon code Due to large amount of ‘’Holliday rush’’ orders Monogramhub.com established a cut-off date for Christmas deliveries.The customers order was placed on the ***The cut off was the ***. Holiday season delays all shipments, especially when it comes to customer made jewelryFor this reason we published the official cut-off date for such ordersStandard orders take 2-weeks to ship and our production department has already started the construction of this customers item.Nonetheless , we can understand that this is a distasteful situation , and customer satisfaction is our premier goalAs a compensation for this miss understanding , not only will we complete and ship the customers item , we will also provide this customer with an unique 70% OFF coupon for future purchases

In response to the customers Picture evidence, we would like to inform the customer that we will proceed and remake the item with the correct spellingIn the future, we would like to inform the customer that we do have a customer support portal where any issue can be brought up to our attention and we will diligently resolve it. The Revdex.com support is line should only be used if you have already exhausted al possible communication lines provided by the seller. The new order number for the customer is ready, unfortunately for security reasons we cannot provide this type of information over hereThe customer may keep the original item

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever it should be noted that I was NEVER contacted in any way about an order being put on hold or that the order required clarification
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***