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Monogram Hub, Inc.

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Monogram Hub, Inc. Reviews (679)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,...


[redacted] PS. I spoke with a manager and he informed me they would expedite it on Monday. I was satisfied with this idea but if I don't receive a confirmation of shipment today then nothing was resolved.

This customer was called. We asked for the order numbers, since we were not able to locate the order(s) in our system. She said she already went through [redacted] and she opted for the refund from them and that she no longer needs/wants the items. It seems to indicate that not a single...

order was ever placed in our website after purchasing the promotions from the mentioned deal site which leads to the current situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.  However, this company will NEVER get my business again as it took them almost three months to ship my order.
Sincerely,
[redacted]

Revdex.com:This is I n reference to complaint ID [redacted]. The company has shipped all 3 of my orders and I received them. I never did receive the phone call promised by the company, but that is irrelevant at this point. The matter has been resolved and this resolution is...

satisfactory to me.
Sincerely,
[redacted]

The customers item was sent .
we have been in contact via email.

In response to the customers complaint.
The customer used a coupon code from a deal site to buy these items.
The promotion clearly stated that the Christmas cut off day for them was November the [redacted] and the order was placed In November the [redacted]. We haven’t even initiated...

the process for these items. WE advise the customer to please inspect all terms and conditions before acquiring a promotion.Unfortunately the customer’s desired settlement cannot be fulfilled.
We are willing to provide the customer with a unique coupon code. This code will provide the customer with 70% off any non-sale item on our website. This will be issued as a compensation for this terrible set back.

We would like to apologize to [redacted].  Middle of November through the end of Decemberis our busiest time of the year and we are not meeting our goal of answering customersinquires in forty-eight hours.         We have...

researched the complaint. What we found was that during the shopping and checks out process [redacted] selectedand checked out with two items in her cart.  The discount voucher she used was applied  and she was only charged for the second item on the order.      We answer all inquires in the order they are received.  On December **, 2014 our customer service department was in contact with [redacted].  The amount charged to her was refunded in full and one item was deleted from her order. She will still receive the one item redeemed with the discount voucher.    At MonogramHub.com, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship withMonogramhub.com and are committed to providing you with the highest level of service simply because ourcustomers deserve the very best.

After reading the customers response we identify a need to repeat what we wrote on our last response:The customer failed to read the Christmas cut off date disclaimer. All orders placed after November the [redacted] will initiate production after Christmas day. We have had this message posted on the deal site and on our website for everyone to see. The customer may rest assured that her items will ship out soon.We have expedited these orders and they should be out sometime this week.The customer is asking for the orders to be sent, and they will be sent soon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  If they would have stayed in contact with me, I would have been happy.  As of today, they still have not responded to my emails or calls.  I will see what happens with my third order.  
Sincerely, [redacted]

The Christmas delivery cutoff date for this item was November the [redacted]. This information was made public by the deal site and our website. The customer’s order was placed on the [redacted] of November. There was a billing related discrepancy that was sorted out on the [redacted] of December. This will...

automatically in tale that this item will initiate production after December the [redacted]. Once the funds were collected, the item was built and shipped on the [redacted] of January. The customer emailed us 4 days ago (that is 6 days after it shipped) on Friday at 4:32 PM (outside of our office hours) to report that the item was not received. We will investigate what happened rebuild or re-ship this item if needed. We ask the customer to please allow more time for us to be able to respond to this issue. We will have a manager handle the case and conclude this transaction by providing the customer with his or her desired settlement.

Our customer service team did indeed responded to this customers email. We re-assured the customer that her item will ship out soon. This order already shipped on the [redacted] . It should be arriving soon.

The customer has changed positions and the claim .All sales are final on personalized items. All terms and conditions where available to the customer before purchase. It was clearly stated that promotions cannot be combined and that shipping costs will be generated per item.

After cross-referencing the customer Name, last name, phone number and email, we have found no records ofany communication attempts made by the customer. When we verify the customers email address, we are unable to locate any orders under her name.  There are some orders in our system...

registered under this email, but none of them are registered to this customer name. If there is an issue related to this order we advise the customer to use our customer service channels to express their concern and we will happily provide all of the necessary assistance to ensure that the issue is taken care of. We have tried to contact the customer on the phone number registered on this claim; unfortunately thecustomer could not be reached.We will continue to try to reach this customer and find out what happened to that 3rd item  , once isolate the problem we will do all that is necessary to ensure that the item get delivered.We have dedicated email support and phone support through voicemail.  It is our interest to ensure that this customerreceives every item that she ordered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Ok the business responded with some cut off date mombo jumbo high demand Christmas thing. But my point is now it January ** and I still have nothing. They said 2 to 3 weeks under normal circumstances by now even if they waited until Dec** to start my order I should have had these 5 bracelets by now I have never had such problems ordering anything even personalized unless I've order from China which this company is certainly not from. I feel I will never order from this company again as at this time I'm still a month waiting and out all my money no deal is worth what I've had to deal with 
Sincerely,
[redacted]

The customer placed and order. She was informed that we were
out of stock on some of the elements that come with the order.  The item finally shipped yesterday on the [redacted].
We ask the customer to please allow more time for the item to reach her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will maintain my response. I have a credit card statement proving that the transaction did not fail. Concrete proof that I paid. I also have a photo they provided me with stating "[redacted]" I also have a receipt furnished to me by them proving that I issued payment at time of checkout. I don't know how much more proof they need. I clearly paid. Honestly the worst customer service I have ever experienced in my life.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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Monogramhub.com would like to apologize for not being able to respond in a timely manner to this customer’s complaint. In late December and early January we encountered an issue with our email system that in combination with a holyday rush it caused a substantial increase in our response time....

We would like to inform  to this customer that we will fulfill her desired settlement and at the same time we  will go beyond , we will refund the 15 dollars that the customer paid and at the same time we will also send the longer lasting heavier rollo chain that she was originally supposed to receive. We will also provide the customer with a coupon code that will provide her with 80 % off any future purchase of a nay non sale item.

Responding to the customer’s claim. We are surprised to learn that the customer has sent multiple emails and phone calls , since we have searched our entire database and no communication was found from this customer. We have cross-referenced the name, last name and email address and found no...

records. This customer never received the order, this is correct. The customer’s credit card did not go through and the transaction failed. We were unable to charge this customer 15.99 for the upgrades and shipping cost added to this order. (Therefore the theft claim is unfounded and misguided) We emailed all customers with this status twice, once in January and again on February (Well over 90% responded promptly). We have not received any response from this customer. (We have evidence of this) We have attached a screenshot with the customer’s order for more information. Since the customer was refunded by the deal site, it nullifies the promotion. The customers desired settlement is denied , This order will be cancelled. No refund will be issued since there was never a charge to begin with . Best regards,

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Description: JEWELERS-RETAIL, ONLINE RETAILER

Address: 13 Crampton Avenue, Great Neck, New York, United States, 11023-1128

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