Monogram Hub, Inc.

I ordered a bracelet through Monogramhub.com on December *** I was going to give it as a Christmas gift The web site said it would be delivered in weeks I did not receive a bracelet until the end of January It looked terrible! It was barely legible, so I sent it back and still have not received the replacement yet It is now February **, Despite numerous attempts to SPEAK with someone from that company I have had nothing but a few generic email responses It has been nothing but a headache dealing with this company and I will never again order from them I found them on the *** website so beware!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Product is poor quality and mis represented, company is failing to stand behind their product and knows it is using shady tactics I would like a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I ordered a monogramed book with sticky notes, etc The thing is small than the palm of my hand and I can't believe I paid for this,

These orders shipped on the *** of JanuaryThe customer requested a ''timely manner'' , not a specific dateFor all intents and purposes the case is now closedWe will not be responding any further to this complaint

We already responded to this customer via emailWe are remaking this order for the customerShe can keep the one that broke; there is not need to return itWe are building another one She will be receiving it soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:Monogram Hub has delivered the item that I have purchasedFor shoppers interested in doing business with this company, know that my experience was NOT good from the perspective that I had to make REPEATED attempts to contact the company, via the Contact Us form, *** and VoicemailIt was not until I filed the complaint through Revdex.com, that I got an immediate response. If Monogram Hub can improve on their customer service -- that includes Communication, then I could eventually recommend them as a provider
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
MonogramHub did not withhold their end of the contract of my purchaseI was advised shipping would be 2-weeks (please note I am well aware I would not get it by Christmas - that was never my intention as they stated in their reply)It was not until over weeks after my purchase that they emailed be about the delay, and that was only when I emailed requesting an updateAt that time, I was advised my order was marked "high priority" and that my order was in the final stages of productionI attempted to email about the delay again several times, however my emails did not go through due to a personal email account problemAt no point in this process was an accurate tracking number provided to me once the order was shippedRegarding the quality of the product, I certainly feel scammedThe pricing made me anticipate a much nicer productI will certainly never recommend this company or use them againWhat a shameAnd, lastly, I would like to add a complaint of spamming my emailsI have unsubscribed twice from their emails and continue to get them dailyIt has been over two weeks since my first unsubscribe attemptOverall, this is a horrible customer experience
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I contacted the Revdex.com not because it took to long, but because it took too long AND there is ZERO ways to communicate with your companyYour phone number is automated and tells you to access the webThere is no physical person to talk toThe manager called me after I filed the compliant and if that's the only way to talk to someone with your business I don't want to do business with youI paid ***, but *** says I have to contact you for a refund because the voucher with the INVALID code (from your company) has already been printedTherefore, you owe me the refundThe compensation you say that the manager offered, was what? Not my refundAll he wanted to do was make excuses, how hard is it to get someone a new coupon code or call me to complete my order when I originally contacted your company over weeks ago? I sent the email to customer service back in the middle of November and all I wanted was a working code, you failed at that missionYour manager should have been calling me then, not after I contacted the Revdex.comReturn my money and you deal with ***I'm stuck in the middle with *** who trusted you to sell your product and your company who blames everyone else! You're a shady operation!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Misleading description, monogram sloppy, size is smaller than advertised, shipping was $for a ounce package! Advertised as a $value which is totally ridiculous for an item made in China which is nit mentioned, eitherSave your money!

In response to the customer's complaint.The only communication we have from this customer was months agoIn which she asked us about an order statusBeyond this point we have received no further communications regarding the customer’s order or any other order for that matterWe feel the need to remind the customer that if you want to establish a connection with our customer service team, you need to go through our contact us section at our website*** The customer was simply replying to the same email address that she used the last timeour new email is ***The customer was emailing a no longer existing email addressIn reference to this issue, the customer needs to follow proper procedure and email pictures of the items current state through our customer service portalOne of our agents will proceed and provide the necessary assistanceWe cannot proceed with the desired settlement until we have pictures of the items current state.Please email us at ‘‘***’’ and we will be more than happy to assist you

This customer placed her order in 12-**-2015.Both orders are being producedAlthough it is true that we have a turnaround time of 2-weeks, the customer failed to read the Christmas cut off disclaimerAll orders placed after November the *** will initiate production after Christmas dayWe have
this message posted on the deal site and on our website for everyone to seeThe customer may rest assured that her items will ship out soon

These orders shipped on the *** of JanuaryThe customer requested a ''timely manner'' , not a specific date.For all intents and purposes the case is now closedWe will not be responding any further to this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I finally received a replacement todayAfter much back and forth with the company and honestly the worst customer service i've ever encounteredAnd the new necklace was made exactly the same as the original that I was unhappy withI even approved the proof and very specifically pointed out, what was different about the proof that made me approve itThe when the tail of the J crossed over the curve it look like an FTHe woman I was in contact with said ok and that they would re make itIt was done EXACTLY the same, they even made the tail worse this timeHow can you send something after a proof was approved that they didn't follow. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Responding to the customers email.Today, one of our managers made an irregular effort to contact the customer over the phone.Since all of our previous attempts failed, we deemed necessary to call the customer repeatedly until we have reached a successful contactWe are grating the customers desired
settlement and both orders where refundedThe Root cause for this problem was corrected and will not happen again in the futureWe are also compensating the customer for this experience with a 70% off coupon code that can be used for any item on our websiteThis will be sent via email

Responding to the customer’s complaintInformation regarding combined shipment and logistic discretion was made available to all customers and to the publicWe also included this disclaimer in our terms and condition as well as return policiesThese terms and conditions where agreed by this
customer and all customers for that matter at the moment of check outHere is the specific TOS section that references this issue: “Deal site offers, promotional codes and event oriented prices are independent , they cannot be combined and shall be limited to one discount per service, per code/actionShipping methods and speeds will be reserved to monogram hub Inc’s discretion and operational requirements.” For these reasons monogramhub.com will not comply with the customer desired settlementin an effort to make up for this unfortunate experience we are willing to provide the customer with an unique 70% OFF discount coupon codeAs opposed to the code that the customer used , this one is universal to any non-sale item on our website. Nothing more to add beyond this point

I regards to the issue described by our customer *** *** .We have intercepted your order and after a brief investigation we where able to determine that in fact you had items that where charged in full , when there should really be one item free and the other removed
since they where duplicate purchases that where stored in your browser's cache and accidentally where pushed through our system at the moment when you where placing the order.We have proceeded and refunded all of the amounts related to the transaction and all of the funds have been successfully reversed At the same time we also applied the second coupon code to the transaction.Beyond this point everything is resolvedIf anything else happens ,please feel free to reach out to us through the contact us section of our site at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
dear monogram hub staff, I am simply keeping Revdex.com informed The updates the send me are more timely If you can respond to there's immediately, same should go with responses to my emails, right? I just would like to keep it opened until receiving my full refund Since you note that you miscommunicated, I feel it's important to have clear communication from me I've seen all of your responses just as you have seen mine .thanks!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***,
and have determined that my complaint has NOT been resolved because:
I had tried many, many times to call this business and left many messages. NOW they try to call me? My number is ####-###-####, I go to school, work and am raising my daughter on my own. You need to catch me in between these things....usually morning hours work best. I can call them but they NEED to answer the phone....I tired calling ####-###-#### only to never have anyone call me back. The solution is simple, they need to refund my $I was charged for shipping as I never received my merchandise. No discussion needed at this point. t was taken from my Mayo Employess credit union account on 03-**-transaction ####-###-####. Just refund my money, its all I want.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize that is *** *** was not satisfied with the delivery time of her ordersOn further review we found the following, we were not able to find anyemails from *** *** in our system and that both of the orders were shippedon 1-**-and
*** *** was notified by automatic email of trackinginformation When an order is placed we asked for two to three weeks for the order to be shipped,it is put on every order and confirmation email That is the equivalent of fifteen business days. These orders shipped in seventeen business days or two days late That isnot how we want to ship but we do not feel it warrants giving the customer afull refundAlso since the customer never bought anything from us she boughttwo discount vouchers from our vendor partner there is no refund due fromMonogramhub.com. We recognize that we shipped two days late and want to do what is fair to make all of our customershappyWe will be more than happy to give *** *** 70% off her nextorder