Monoprice, Inc.

We apologize for the issues you have had with your printer and the warranty service. We will reach out to you Via email shortly to find a solution to this situation

This complaint is based on a pricing issue that occurred on our eBay page We have apologized for the issue and refunded the customer

We do again apologize for the error in our listing We will not be able to accommodate the request for the tablet remote If the customer would like we can offer a label to send back the unit for a full refund

Customer's refund was completed on 9/8/in the amount of $(full purchase price paid) Sent on: 9/16/1:54:PM

We apologize for the confusion around the collection of taxes in your state. Your questions would be better addressed by our legal team which can be reached at the address below.Attn: Monoprice Legal Pointe Drive Brea Ca

We have a claim open with ups in regards to this issue We will reach out to the customer once the claim is settled with the outcome

We would need the customers order number in order to process the request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12417632, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2016/03/03) */
I have contacted the customer and they did receive their refund on 3/2/via mail check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This is the immediate outcome desired The company was previously refusing to start the return process due to computer system limitations Business system limitations should never be an excuse for being unable to execute a process such as a return since simple solutions like paper and pencil can produce the same outcomes.Thank you for your assistance in communicating this to the business.Best regards,***

We apologize for the delay in shipping your order out. Per your request we have issued the refund for your order. Please note it may take 3-business days for the refund to post to your account

We apologize for the issues you had with our product. We were able to locate your review which was not posted as it required manual review due to some of the verbiage that was used. This process can take some time as depending on the amount of reviews that come through. After
reviewing your feedback, the verbiage was not used in a derogatory way and was a reflection of the experience you had which would make this a valid review to be posted which we have now done so. In regards to the refund, we feel this is a fair request and will be issuing you a return authorization for full refund as well as a label to send the item back to us. Once we receive the item we will issue your refund. Again we apologize for the issues you had and hope to have the chance to earn your business again one day

I am rejecting this response because:
I am rejecting this response
because:The business is continuing to provide informationI have recorded phone calls with UPS and the USPS stating that their employees would be wrote up for purposing not scanning packages for any reason, busy or notUntil Monoprice agrees to ship this product overnight with next day delivery, we will not consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12438670, and find that this resolution is satisfactory to me

The item shipped out the other day We apologize for the delay in getting the item out Tracking # is proved below.UPS Tracking # ***

We contacted the carrier and the package will be delivered tomorrow No signature will be required We have also already given the customer half off their order previously due to the issues with the carrier

We will email the customer a label to return the item Once it is received by us we will issue a refund to the original payment method

Initial Business Response /* (1000, 8, 2016/03/11) */
We processed a refund for this order on 3/for $(product) and on 3/for $(shipping)
Initial Consumer Rebuttal /* (2000, 10, 2016/03/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After having
to contact Monoprice multiple times again I was able to get my refundAlthough If I had not contacted Monoprice they wouldn't have refunded me on my shipping even though it is clearly stated on their site if the product came broken/DOA then it would be refunded automaticallyEven though I never got my apology from them for wasting my time I highly doubt I would see one due to the horrible way they handle customer service

We apologize for the issues you have had with our printersOur refund/replacement policy for these printers is that we may take up to business days to check in your printer as they will need to be inspected by our returns team before the refund/replacement is processed

Again we apologize for the issue at hand, but we will not be not be able to fulfill your order