Monoprice, Inc.

I am rejecting this response because:

Final Consumer Response /* (2000, 5, 2015/08/14) */

We apologize for the delay of your refund. The refund was processed on 12/13/and could take up to business days to post back to your credit card

Final Consumer Response /* (2000, 6, 2015/07/16) */
I received the below email after I notified Monoprice of my complaint with your agency;
Dear ***,
I received confirmation from accounting today that the duplicate payment has been refunded, and will be credited to your account within
3-business daysAgain, I am very sorry the delay with getting this processed for youHave a wonderful rest of the day
The following Customer(s) have been CC'ed:
Ticket Information:
Ticket #: XXXXX-XXXXX
Date Created: 6/11/XXXX XX:XX AM PDT
Regards,
Aubrey Beck
Customer Service Associate
Customer Service
www.monoprice.com
support.monoprice.com

The transit time has not been met for this order. Once the transit time has expired and the package does not show delivered at that time we will issue a replacement next day. Transit time expires on 12/7/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I am rejecting this response because:The labels were sent AFTER I
attempted to ship the packages as Monoprice did NOT use the address which I used to place the order and gave me incorrect labels As I have no confidence in them keeping their word months down the road when they sold me items which they can't even fulfill, I will not accept any response unless a full refund has been issued As I have made every attempt to obtain accurate return shipping labels and ship the packages in a timely manner but was unable to due to their error, if they wish to have the packages in hand prior to issuing a refund they will need to arrange for a service of their choice to pick up from my residence during evening hours which I am home which is generally Mon, Tues & Thurevenings between 6:30pm-9pm CSTThey may provide my contact information to the courier or service provider of their choosing so they can arrange a specific date

I am rejecting this response because:
The replacement product Monoprice has mentioned is for a separate product issue. So my complain to the Revdex.com is not resolved. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I am waiting the refund to be reflected in my debit card as per the Merchant's reply.

We apologize for the delay in responding  to your contacts.  We have been experiencing issues with our email channels and are working on identifying the issues.  We also apologize the carrier did not meet the expectations that were requested with the delivery method chosen.  We...

will escalante the issue to the carrier first thing Monday morning.  We will also be refunding your shipping cost for the issues you experienced.  You will be contacted Monday to inform you the refund has been been credited back to your payment method and to also apologize for the experience you had and thank you for your patience and business with our company.

customer has made contact with us and has received half off his order and will pick up the item from the delivery hub or it will be delivered when he is back from vacation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11715610, and find that this resolution is satisfactory to me.

We apologize for the issues you are having with our product.  I do see that we processed a replacement that is in transit to you which can be tracked using UPS tracking number below.  1ZY5[redacted]88933

We apologize for the issues you had with the product and the delay in our response.  We have set up a return for replacement and issued a pre-paid label to return the item.  Once we receive the defective unit we will issue the replacement.

If you would like to keep the mount I will offer 50% off the cost of the mount for the trouble you had, otherwise you can return it for a full refund.

I apologize for the late response.  Unfortunately we do not carry the part the customer is looking to replace.  If they would like to purchase the  charge at the cost of $30 from the manufacturer and email me the receipt at [redacted]  I would be happy to...

reimburse them via check.

Labels will be sent shortly to return the items.  Once they arrive we will issue a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]7, and find that this resolution is satisfactory to me.I found the Revdex.com response from the business to be a good one, just waiting on the refund now. I talked with [redacted] at Monoprice and they are issuing a refund, once the check has been deposited I will let you know when the Revdex.com complaint can be withdrawn as resolved to my satisfaction.

We apologize for the delay in processing your request.  We have issued the replacement and it will ship out today to the address provided.

Called customer directly and was able to resolve the situation.