Monoprice, Inc.

Initial Business Response /* (1000, 6, 2016/05/17) */
We have refunded the customer in full.
Initial Consumer Rebuttal /* (3000, 8, 2016/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) they sent me the email with the advertised price of $79.99 for...

the Gigabyte Brix Celeron barebone computer
2) my credit card was charged and the merchandise was enroute to its destination when it was recalled
3) I never received any type of communication from them advising me of the so called mistake and what the actions would be for this event
4) My only clue as to what was happening was the UPS log and calls to their Customer Service
5) They immediately let me know that I could reorder the merchandise at the price of $179.99
6) I replied that I would not accept that and that they owed me a computer for $79.99. They again said that I could have it for $179.99.
7) Instead of my money being refunded when they did the recall, it was not refunded until the item was returned to their warehouse.
8) I was then under the impression that I was on the hook for $79.99 if it had been stolen, lost, or damaged in the return shipment and the item never came within 50 miles of its destination.
They committed fraud, false advertising and theft.
I do not accept their resolution and expect to properly pay for a new $79.99 Gigabyte Celeron Brix barebone computer.
I want my merchandise for $79.99.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I hope this will not happened again with MonoPrice. I think this was the 2nd complaint in about 1 month.

I apologize for the mistake made.  I left a voicemail explaining what happened as well as letting you know a replacement will ship out today for the headphone that is not working.  Please note that because the headphone is out of warranty the replacement headphone being sent will only carry a 30 day warranty.

item is currently out of stock, we can start the replacement process but can not complete it until the item is in stock again.

We apologize for the issues you had with this item.  We have issued your refund and you should see the funds within 3-5 business days.

We apologize for the issues you had with your order.  We have issued a full refund under the return authorization R[redacted]6.  You should see the refund of $22.48 post to your card with in a few business days.

This has already been resolved