Monro Muffler Brake, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I can take them a copy of the new bill for the repair

This letter is in response to the complaint from *** ***, #*** Mr*** recently spoke directly with the Director of Customer Service, Terry H*** about this situationMrH*** explained that neither he, nor the District Manager in the area
had ever heard of a lifetime oil change program and that it was not something we would be honoring moving forwardIf Mr*** can produce documentation that states that he paid for a lifetime oil change program through The Tire Choice, I will be happy to review it with MrH***Unless Mr*** can produce documentation that shows that he paid for this lifetime warranty, the decision made by MrH*** stands. Thank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Have them mail a check to me at *** *** *** *** *** *** ***If not how do I get the $170.00? Re
Regards,
*** ***

This letter is in response to the complaint from *** ***, #***
While I
wholeheartedly disagree with Mr*** that our shop tried to take advantage
of him, I will refund him for our serviceMr***
contacted our corporate
office prior to filing this complaint and asked for a refund on this service
While I feel that our shop performed the work that they were paid to do, I don’t
want to further aggravate Mr*** over this matter and I would like to
resolve the issueI will process the refund for Mr*** back to his Master
Card he used to pay for our service
Thank you for your time,
Kyle P***
Customer Service Manager

This letter is in response to the complaint from *** ***, #*** Ms*** has been in contact with the District Manager, Trent HarrellTrent has tried to set up two appointments to look at the vehicle that Ms*** has
missedAs of 4/20/2016, we are waiting for Ms*** to get her other vehicle back so that we can have enough time to properly diagnose and fix the issue with this vehicleTrent and I both would like to get this issue resolved for Ms***, but we would ask for more time in order to get this appointment handled for herWe appreciate Ms*** being willing to give us the opportunity to resolve this issue for herThank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,the problem isn't that they were misplaced, the problem is I called min after leaving shop and he told me my paperwork said they were missing when I came inI called twice asking them to look for them as well as my brother with the same response that I didn't have them when I was in Stopped in next day they were thereLIed to me and so happen he couldn't find paperwork cause he was lyingif misplaced he could have told me instead of lying about paperwork and not looking for them.and never telling me I was missing a lug nut for safety reasons when I leftI don't need reimbursed for the hubcab cause I was able to call and cx orderThanks
Regards,
*** ***

This letter is in response to the complaint from *** ***,
#***
We have already
processed a $refund for Mr*** for the diagnostic scan that we
performedMr*** contacted our corporate office back and
stated that he felt
he was overcharged for the serviceWe offered to match the price of one of our
national competitors if he could provide an estimate for the same work to be performed
Mr*** provided us with an estimate for the parts we installed during this
service to be sold over the counterWe have explained that we need an estimate
for the parts and labor on a price match, not just the partsMr*** has
not provided any estimate for parts and labor yet so we have nothing to offer
Mr*** at this time.
Thank you for your time,
*** ***
Customer Service Manager

This letter is in response to the complaint from *** D***, #*** I would like to offer Mr*** a refund of $and a $service credit that he can use at any location of ours for any service that we offer$represents the full invoice from the 6/28/visit,
half of the labor from the visit on 6/22/and the full amount of the parts sold that day plus applicable taxesWhile I acknowledge the misdiagnosis, I believe that any shop would have completed many of the same services we performed to fix the vehicle due to the age and condition of the vehicleI believe that the offer I am making is very fair and I am offering this in part because of Mr***’s loyalty to our company over the last few yearsThank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have received no explanation from Monro as the customer service representative statesI contacted them again (after filing my complaint with Revdex.com) and received a message stating that my refund was mailed to meI did not receive an explanation that the brake pads were the only thing that could be refunded, nor did they ever explain that the calipers were remanufacturedI have all of the voicemails that the company has left me, and there has never been any explanation of what any refund I should receive should be forThis is unacceptableThe calipers were never replaced, and I paid Monro for new onesThe ones on my vehicle were rusted and very old, as the pictures I mailed Monro showedI have attached the photo to this email...the mechanic who replaced them in February was the one to alert me to the fact that these calipers were not suitable for having been replaced three years agoI'm not the expert, he is
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have not got any refund that's a lie I got a letter in mail from them almost a week and half ago saying I would get refund but of course have not seen anything yet once again lies shame on you as a large company praying on hard working people

This letter is in response to the complaint from *** ***, #*** I would be happy to honor the requested refund for Mr***, but in order to do so I will need a receipt or invoice for the replacement dipstick that
he purchasedI would ask that Mr*** either forward that documentation to me through the Revdex.com website, or fax it to my attention at ###-###-####I apologize for the way our shop handled this situation and I will be discussing this further with themThank you for your time, Kyle P*** Customer Service Manager

12/13/ Revdex.com Bryant Woods South Amherst, NY This letter is in response to the complaint from *** W***, #*** I have reviewed the invoice from *** ** *** with our Director of Customer Service and I appreciate Mr*** providing that documentation to me so promptlyDue to the age, mileage, and condition of the components we replaced on the vehicle, we feel that the work our shop performed was absolutely neededUnderstanding that the vehicle continued to have issues after it left our shop, and because Mr*** has been a very loyal customer to us, I would like to offer him a refund for the *** invoiceIf this is an acceptable resolution to Mr***, I would just ask that he confirm this through the Revdex.com Thank you for your time, Kyle Peterson Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My husband's car (*** *** ***) was the car mentioned in the complaintPlease review your recordsIf you are unable to retrieve the records we have the invoices availableAs for the shop that looked at the car, we do not have an invoice considering they refused to work on the car after all that was mentioned in the complaintThank you.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe refund was successfully processed
Thank you for your assistance, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***I add that I will NEVER use a Monro shop again not only was their customer service rude on the phoneTheir mechanics can’t properly diagnose problems and install parts correctlyWho knows if I even needed my alternator replacedGuess I’m *** out of luck on that

This letter is in response to the complaint from *** ***, #*** Mr*** has accepted this offer and the refund has been processed back to Mr***’s Visa CardI have explained the charges and honored the requested refund for Mr***I request that this complaint be closedThank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** ***, #*** I would encourage Mr*** to review his MasterCard account because a credit of $was processed from our corporate headquarters on 1/4/back to his card ending in I have included a screenshot of the credit card transactions for Mr*** from the first of this year until today’s date; this screen shot shows the dates and amounts of the transactions from our sideI pray that this provides enough proof to Mr*** and the Revdex.com of us already refunding the $backThank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Even if I had kept the tire bought from MrTire, I would have to buy four (4) additional tires and keep (1) one as spare tire. I also stated that the car is not designed to carry a spare tire. The tire that was replaced by MrTire was the original tire came with the car. Also, the dealership did not scare me, they gave me options, and educated me that the tire installed by MrTire was not the exact same one.My complaint is based on the misperception of the sell of the tire being the same exact one, nothing else. I still believe they sold me under pretense stating that the tire was the same exact one
Regards,
*** ***

This letter is in response to the complaint from *** ***, #*** Ms*** has already been refunded $to settle this matterThe high pressure hose was a special order part and was not returnable; because of that, the remainder of the invoice has been
refundedI cannot take any action to correct Ms***’s credit report and I will not be issuing another refundThank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** *** ***, #***
After
taking time to review the conversations between our corporate office and Mr
*** we found where Mr*** was informed of our price match policyWe
have a recorded conversation from 1:03pm on 6/18/with Mr*** where one
of our representatives explained the price match policy to Mr***Mr
*** immediately after just stated that he would just report us to the RevDex.com, used profanity, and then hung up on the Customer Service
Representative that was trying to assist himWe are not responsible for Mr
***’s tires and will only accept a price match estimate for the same work to
be done by one of our national competitors until 7/16/2015.
Thank you for your time,
Kyle P***
Customer Service Manager