Monro Muffler Brake, Inc.

This letter is in response to the complaint from *** T***, #*** Our shop is currently waiting on parts to be returned from our vendor to be reinstalled in Ms***’s vehicleIt is my understanding that Ms*** has been provided a rental vehicle at
our expense while this repair is being done I sincerely apologize to Ms*** for this issue occurring and we will continue to work to get her vehicle repaired and returned to her as soon as possibleThank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I just need a reasonable amount of time to arrange to have the cleaning and inspection/repair services done and the information how to provide the receipts for reimbursement
Regards,
*** ***

This letter is in response to the complaint from *** S***, #*** Mr*** purchased this set of Yokohama tires in early June, and our corporate office was first made aware of this issue just a few weeks agoMrand Mrs*** were told that they had
thirty days to return the tires under our thirty-day ride guarantee on several occasionsMr*** was told that our shop would not be offering him a refund, but that we would be happy to exchange the tires with another set and apply the pro-rated credit from the Yokohama tires to the new purchaseAt this point, if Mr*** has already purchased tires from another company, I would suggest that he try to file a claim directly with Yokohama Thank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I will wait to hear from the Rochester district Manager as to his findings concerning this issue I will not close this complaint until I have heard and rectified this situation,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My complaint filled by me with Revdex.com regarding complaint #*** was to have the company to reimburse me what I had to spend ,over $to fix my car to correct Mr Tire's unworkmanlike installation . ( See my documentation)My filing with the credit card company was to set aside the original payment I made to Mrtire for the original work of $+ (see documentation) . Why they expect me to pay $for their poor workmanship and error is totally baffling and unfair ? My documentation clearly outlines my complaint and they know thatI am not even certain the car needed the repair they suggested- I merely went to MrTire for an oil change that day- *** ***
Regards,
*** ***

This letter is in response to the complaint from *** ***, #*** It is my understanding that Mr*** returned to our shop on 7/24/and had the issue with his power steering issue correctedOur shop informed me that the power steering system had
excessive air in the lines which caused the issues that Mr*** was experiencingIf there is any other issue that Mr*** is currently experiencing, I would ask him to clarify what problems are occurring at this pointThank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** J***, #*** I would like to start by apologizing to Mrand Mrs*** for their recent experience at our shopOur employees need to be taking time and giving
consideration to all of our customers and it seems like there was no regard for that in this caseThe content of this complaint is deeply disturbing and I can certainly understand why Mrand Mrs*** were upset by the conduct of our employeesI have contacted our Market Manager in the area to inform him of this complaint and I have asked him to take the necessary disciplinary action against the employees involvedI appreciate Mr*** informing us of this complaint and I apologize again for what took place Thank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** L***, #*** Our shop denies ever telling Mr*** that some tires had holes in them and that they must have missed this oneI feel that this situation was handled appropriately by our shop and we will not be taking any further action to address this complaint Thank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** R
***, #***
We
processed the refund for Mr*** on 7/13/We sincerely appreciate Mr
***’s patience with us during this process.
Thank you for your time,
Kyle P***
Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***I will get more satisfaction out of telling people their response (since they admit they charge more than other shops). Word of mouth in such a small community goes a long way.Got me once----will not happen again to me or any other person I know

This letter is in response to the complaint from *** ** ***, #***
Mr*** had agreed to the refund of $
at the time and is now asking for more, with no reasoning as to why he feels he
is due the
additional $A credit for $was processed by our
department on August 22nd back to Mr***’s Visa CardAt this
point we consider this matter closed as we have refunded Mr***’s credit
card the amount that was agreed upon.
Thank you for your time,
Kyle P***
Customer Service Manager

Revdex.com:
I have reviewed the response and would like to apologize for the incorrect amount of $and will confirm the amount $I read the amount on what I believe was a secondary paper that has $listedI would like to request possibly a check be sent instead since I no longer have the same bank accountI appreciate it
Regards,
*** ***

This letter is in response to the complaint from *** ***-***, #***. The write up that Mrs***-*** has provided is not on *** ***e company letter head and is not documentation I am willing to accept as proof of wrong doingFor all intents and purposes, anyone could have typed this statement and signed it Assuming that this statement is truly from *** ***e, I still find this very questionableI do not know why *** ***e would not put that in writing before the service was completed, but is now willing to after the service has been done Normally claims of damage made against our company are turned over to the insurance company that we use; however, in this case our Market Manager and our Director of Customer Service both believed that this claim is wholly without merit and that it is simply not possible to cause damage where this brake line had failedMrs***-*** has had our company’s answer for months now and we will not take further action to address this situationThank you for your time, Kyle *** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this responseThe company's negligence could have led to serious damage to my vehicle and did in fact lead to unnecessary wear to my brand new tiresWhen the manager "assessed" my tires for even wear, she simply looked at them and told me they were fine and they would do nothing for meThere was no measurements taken to see if that was in fact correctThe manager also failed to mention that the stores policy was a day no questions asked return or exchange on tires, even though I was within that time frame, otherwise I would have right there and I made that clearShe was deceitful and condescending after her store made a mistake, and caused damage to the tires I just bought from themI would be willing to accept half of the cost refunded ($450.00) for both the tires and the alignment, and I will not return to this location againI would consider this matter resolved in that scenario onlyI do appreciate the apology from Mr.P*** and I highly recommend that the customer service is revisited with the location mentioned in this complaint, specifically with the management staffI spent countless hours, Uber rides, and gas wasted trying to work towards a solution with them to no availIn regards to the alignment, you may need to retrain your technician as the second location I took my truck too had zero issues gettting the alignment into specs
Regards,
*** ***

This letter is in response to the complaint from *** ***, #*** Before I look further into the reason why we recommended this work to Mr***, I would ask that he forward me a copy of the invoice where he had this
issue resolvedOnce I can review the documentation Mr*** has on how this issue was resolved I will gladly respond and answer his questions as best I canThank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** *** ***, #*** It is my understanding that our shop fixed Mr***’s vehicle on 1/27/and refunded him the following day for an overcharge on the serviceIf there is a service that has been
performed by an outside shop that pertains to our work under warranty, I would ask that Mr*** forward that documentation to me so that I can review it for a potential refundThank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** E***, #*** I cannot offer more detail than I have already provided in my first responseMs*** threatened litigation when she disagreed with the offer we made to her and proceeded to demand the refund we offered be processed anyway and she would contact her lawyerBrittany told Ms*** that we would not refund her any amount until an agreement was made and no further threats of litigation were madeMs*** and Brittany’s conversation ended with Ms*** reaffirming that she will be contacting her lawyerDue to the contents of the conversation I have nothing further to add at this timeThank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** D***, #*** As I previously stated, our company will not be taking responsibility for this issue and will not be refunding anything to Mr***If Mr*** truly believes that the *** tire that was sold in May was defective, he needs to contact the manufacture of the tire as they would be the party responsible for defectsThank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This letter is in response to the complaint from *** ***, #***
We ask that
Mr*** submit a copy of the invoice where he had the brake work done after
our service was completeOur shop does not have a copy of that
invoice at this
point and we need that to review for a potential refundPlease submit that
invoice so that we can help with this matter.
Thank you for your time,
Kyle P***
Customer Service Manager