Monster Break Billiards

Have not recieved my refund check for a very long time. No one has answered or called me back for months, this issue is over a year old. I've sent multiple emails and left multiple voicemails, I'm gonna have to file a complaint sooner than later.

Order number 2021647165
The absolute worse! I wish I had done a simple review search before ordering my pool cues. No response is to be had...not by email, phone call...nothing. Never , ever , under any circumstances patronize a business that doesn't even have customer service in place. I wish I could give them a -0 star rating for lack of customer services! Meanwhile, I'm still waiting for my cues 3 weeks later.

I ORDER 1X TROUBLE SHOOTER SHORT BRIDGE CUE 24 INCH AND DID NOT SENT ME THE BRIDGE I CALL 7 TIME AND NO ONE WILL TAKE CARE OF THIS MATTER AFTER TAKING MY MONEY STILL WAITING NOT GOOD BUSINESS

The customer was issued a full refund.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We are in the process of getting it resolved.He has requested that I return the item in question.Below is a snippet of his email.Thank you for your help Regards, [redacted] ***

The customer was shipped and received the same product in a different finish.?

The order is being fulfilled normally and will ship out shortlyOnce we ship it out, we will provide the customer with tracking information.?

This company is a jokeI ordered an item and never received a confirmation or tracking numberThe customer service is non existent and downs return calls or emailsI never received the item yet they took money out of my bank immediatelyI do not believe this company exists and judging by the reviews has been a nightmare for a lot of peopleThis company should be investigated for fraudA legal case has been opened with by my bankDo NOT order anything form this company

Complaint: [redacted] I am rejecting this response because:I did not recieve a refund Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:No one from Monster Break Billiards has contacted me.I am not sure who the following person is but they emailed me yesterday 2/5: [redacted] Partner / Kastle Ventures, INCIs this a person from Monster Break Billiards? Regards, [redacted] ***

Hi [redacted] : mce_ # This is a response to Complaint ID# [redacted] initiated by [redacted] We apologize for not responding earlier - we only received your email on March *, 2014.On December **, 2013, [redacted] , the customer, placed an online order with Monster Break Billiards for a [redacted] Billiard Triangle - Order# [redacted] The total amount due was $($for the item and $for shipping & handling) This amount was processed on December **, - Transaction ID: [redacted] (Thu Dec [redacted] 06:09:2013) We then sent the order to our fulfillment center on that same day We were then told that the item was out of stock and would be back in stock sometime towards the middle of January We made several attempts to contact the customer and relay this information to him The customer then returned our call We explained the situation to the customer The customer understood and agreed to wait until the middle of January Unfortunately, the item did not arrive until after the middle of January The customer grew impatient and requested that his order be cancelled and a full refund be issued On January **, the order was cancelled and the customer was issued a full refund in the amount of $- Transaction ID: [redacted] (Fri Jan [redacted] 09:31:2014).The customer then contacted us and told us that a refund was never issued We explained to him that we cancelled his order and reiterated that we issued a full credit on January **, In order to be certain that a credit was issued, we contacted our credit card processor, which is [redacted] , and they assured us that a refund was given and that we had done everything correctly They sent us the following email to confirm that we had done everything correctly and said that they would also send an email with more detailed and personal information directly to the customer - we were not sent a copy of this email The [redacted] supervisor explained that they could not share this email with us and that the email could only be emailed directly to the customer The customer was sent an email inquiring whether or not he had received an email from [redacted] The customer never responded.___________________Thank you for contacting [redacted] Customer SupportMy name is [redacted] and I am happy to assist youI am following up with you to confirm that you have done your due diligence as a sellerOn January ***, you completed a refund to [redacted] in the amount of $34.90,transaction ID [redacted] , from an original transaction [redacted] back on December ***, The funds were completed back on to the original funding source that your buyer used I have sent an email to your buyer to confirm their information on their end so they are aware of the transactionsWe value your business and appreciate everything you do with usThank you for your patience and cooperationPlease let me know if there is anything else I can resolve for you todayHave a great day!Sincerely, [redacted] Merchant Services Supervisor [redacted] , an [redacted] Company____________________As far as we are concerned the matter was handled appropriately, a full refund was issued and the customer was treated fairly As a gesture of good will, the customer has been sent the original item ordered at no charge Thank you, The [redacted] We're Here to Help!! [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: YesI did finally receive my order almost a month after ordering it, and after several calls and messagesI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will not order anything else from this company Regards, [redacted]

Complaint: ***
I am rejecting this response because:No one from Monster Break Billiards has contacted me.I am not sure who the following person is but they emailed me yesterday 2/5: *** ***Partner / Kastle Ventures, INCIs this a person from Monster Break Billiards?
Regards,
*** ***

I would have to say that this company has horrible customer service I ordered items and received the usual computer generated message that they had received my order on 12/2/
Two days later I received a message from UPS stating my order was being delivered in a day or so
NOTHING from Monster Break Billiards
When I received my order on 12/8/there was only product out of the three ordered in the box and the product seemed as it was not new and had dust all over it
I emailed the customer service listed on the website the same day I received the first product I called the next day (12/9/2014) after not hearing anything from them still and got a message service
I emailed them again on 12/9/asking them when I could expect to receive the rest of my order
12/10/I received a notice from my back of a deposit and it seems that Monster Break Billiards refunded me the money paid for the rest of my order NO CONTACT to me at all, just a refund
I called them same morning and finally got a person who really seemed that he was trying to find a way to explain what happened He said that the manufacturer was not going to make anymore of this product this year He left for a while and came back to tell me more of a long story
I totally understand that these things happen BUT communicate with the customer about it! Don't send crap product either I paid for the one I received and I do not think it should have been covered in dirt

Revdex.com:YesI did finally receive my order almost a month after ordering it, and after several calls and messagesI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will not order anything else from this company
Regards,
*** ***

Per the customer's request we have issued a full refund in the amount of $ Please see details of the refund below.Subtotal $Shipping $GRAND TOTAL $Refunded-$

We have attempted to contact Joel several times both via the phone and by email As far as we know, the correct shaft was sent Before shipping out our products, we inspect all of the items for damages and make sure the correct items are being sent Each order has to pass through
strict QC Once we get in contact with him we will evaluate the situation and address his concerns If there is an issue with the size of the shaft, we will find an equitable solution. If you need any additional information I can be reached on (***) ***-*** Thank you in advance for your help. Sincerely, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
To whom it may concern,I would like to withdraw my complaint after my discussion with the ownerHe has made it right and has
delivered my purchaseHe also was very apologetic and sincere.Thank you for your assistance Respectfully,*** ***, ***-** ***, ***,***, *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We are in the process of getting it resolved.He has requested that I return the item in question.Below is a snippet of his email.Thank you for your help
Regards,
*** ***