Monster Break Billiards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: As of today, October 11, we have not received any shipment from this company. They called over one month ago and said they were shipping
the product to us the next day. As stated, we have received nothing
Regards,
*** ***

Response: The product was shipped to the customer and received by the customer on 01/16/ UPS Tracking # ***

Complaint: ***
I am rejecting this response because: As of today, October 11, we have not received any shipment from this company. They called over one month ago and said they were shipping
the product to us the next day. As stated, we have received nothing
Regards,
*** ***

Complaint: ***
I am rejecting this response because: As of today, October 11, we have not received any shipment from this company. They called over one month ago
and said they were shipping the product to us the next day. As stated, we have received nothing
Regards,
*** ***

The customer was issued a full refund of the $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have attempted to contact Joel several times both via the phone and by email As far as we know, the correct shaft was sent Before shipping out our products, we inspect all of the items for damages and make sure the correct items are being sent Each order has to pass through
strict QC Once we get in contact with him we will evaluate the situation and address his concerns If there is an issue with the size of the shaft, we will find an equitable solution. If you need any additional information I can be reached on (***) ***-*** Thank you in advance for your help. Sincerely, ***

The customer was issued a full refund.

The customer was shipped and received the same product in a different finish.

The order is being fulfilled normally and will ship out shortlyOnce we ship it out, we will provide the customer with tracking information.

Revdex.com:
YesI did finally receive my order almost a month after ordering it, and after several calls and messagesI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will not order anything else from this company
Regards,
*** ***

The order has been cancelled and the customer has been issued a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
To whom it may concern,I would like to withdraw my complaint after my discussion with the ownerHe has made it right and has
delivered my purchaseHe also was very apologetic and sincere.Thank you for your assistance? Respectfully,[redacted], [redacted], [redacted],[redacted], [redacted]

Per the customer's request we have issued a full refund in the amount of $? Please see details of the refund below.Subtotal $Shipping $GRAND TOTAL $Refunded-$

We have already refunded the order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,
[redacted]

Hi [redacted]:
mce_
This is a response to Complaint ID# [redacted] initiated by [redacted] We apologize for not responding earlier - we only received your email on March *, 2014.On December **, 2013, [redacted], the customer, placed an online order with Monster Break Billiards for a [redacted] Billiard Triangle - Order# [redacted] The total amount due was $($for the item and $for shipping & handling) This amount was processed on December **, - Transaction ID: [redacted] (Thu Dec ** 06:09:2013) We then sent the order to our fulfillment center on that same day We were then told that the item was out of stock and would be back in stock sometime towards the middle of January We made several attempts to contact the customer and relay this information to him The customer then returned our call We explained the situation to the customer The customer understood and agreed to wait until the middle of January Unfortunately, the item did not arrive until after the middle of January The customer grew impatient and requested that his order be cancelled and a full refund be issued On January **, the order was cancelled and the customer was issued a full refund in the amount of $- Transaction ID: [redacted] (Fri Jan ** 09:31:2014).The customer then contacted us and told us that a refund was never issued We explained to him that we cancelled his order and reiterated that we issued a full credit on January **, In order to be certain that a credit was issued, we contacted our credit card processor, which is [redacted], and they assured us that a refund was given and that we had done everything correctly They sent us the following email to confirm that we had done everything correctly and said that they would also send an email with more detailed and personal information directly to the customer - we were not sent a copy of this email The [redacted] supervisor explained that they could not share this email with us and that the email could only be emailed directly to the customer The customer was sent an email inquiring whether or not he had received an email from [redacted] The customer never responded.___________________Thank you for contacting [redacted] Customer SupportMy name is [redacted] and I am happy to assist youI am following up with you to confirm that you have done your due diligence as a sellerOn January [redacted], you completed a refund to [redacted] in the amount of $34.90,transaction ID [redacted], from an original transaction [redacted] back on December [redacted], The funds were completed back on to the original funding source that your buyer used I have sent an email to your buyer to confirm their information on their end so they are aware of the transactionsWe value your business and appreciate everything you do with usThank you for your patience and cooperationPlease let me know if there is anything else I can resolve for you todayHave a great day!Sincerely,[redacted]Merchant Services Supervisor[redacted], an [redacted] Company____________________As far as we are concerned the matter was handled appropriately, a full refund was issued and the customer was treated fairly As a gesture of good will, the customer has been sent the original item ordered at no charge
Thank you,
The [redacted]
We're Here to Help!!
[redacted]

Response: The product was shipped to the customer and received by the customer on 01/16/2017.    UPS Tracking # [redacted]

The customer received a full refund of $54.99.