Monster Loans

[redacted] with Monster Loans was very helpful with our refinance needsHe went above and beyond to help us receive the best serviceI will definitely do business with him again and would/will recommend [redacted] to anybody in need of financing/refinancing a homeHe is by far the very best!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I filed a complaint back on October because the business - after going through the whole loan process, said they would not honor the rate we had locked inAfter I filed the complaint, I did hear from a manager, (who never actually left me his contact information) and he said they would try to get me the rate that had been advertised, but it could take a week or so for the rates to go back downAdditionally, he said they would take $1,off of our principal owedThat was in NovemberHere it is the middle of March and I never heard backNot a follow up, not a "sorry rates haven't gone down" - NOTHINGAnd now rates are going up againWe've missed out on so many opportunities waiting for this companyTheir customer service is appalling Would like the rate 2.99% as advertised, with no closing costs or fees, and the $1,towards principal Regards, [redacted]

I will say at the start that for the most part, my experience with MonsterLoans.com was not terrible It has been a slower process than I had anticipated, but fairly smooth overall However, I will NEVER recommend anyone do business with them or any other long distance mortgage lender If you can't drive to their office and speak with them face to face, save yourself some headaches and find someone local Initially things were going along pretty well The fellow I was dealing with was friendly and polite, and seemed to have a handle on things Then I got an email from another person saying that the first guy had been fired Turns out he was taking business to a competitor once he got the process started Red flag! I almost pulled the plug on it, but the new guy (we'll call him ***) sounded very professional and eased my concerns, so I continued on As he requested documents I faxed them to him and as I said earlier, things progressed slowly but smoothly We got right to the end about mid April of this year A Notary Public came to my house on a Wednesday evening with final documents and my wife and I went through them and signed everything We were told our funds would be available in about three working days and we breathed a sigh of relief Plenty of places for those funds to go, you know Well, Monday rolled around and I got a call from *** "We have a problem", he said I told him we had signed our docs and still didn't have our money Like he said, there was a problem It seems some paperwork was lost by one of their people: conditions for funding If you're not familiar with the process, the underwriter (the one who funds the loan) agrees to make the funds available provided certain conditions are met In our case, there was some peeling paint that needed touching up Normally we would have been notified several days before final documents were to be signed and made the required correctionsThen the appraiser would verify the work was done and the loan would be funded once we signed the final docsBut this wasn't "normal" anymore At this point I believe MonsterLoans was in breach of contractI opted to give them a chance to fix things before making a big legal stink So, on Tuesday MonsterLoans had to hire a contractor in my area to make the repairs required by the underwriter I happened to know a guy, and they contacted him for a rush job because the appraiser was supposed to be there later that dayMy buddy came out and made the corrections, but no sign of the appraiser that day Oh, someone "forgot" to sign the check they sent to the contractor too, so he had to wait for his money [redacted] got pretty rude with him when he was asked about it The bank suspected a fraudulent check, and [redacted] took offense to that, since he works for a big multimillion dollar company Mulitmillion dollar companies don't usually forget to sign checks though...My buddy said the second one they sent was good though, so I guess there's hope Apparently the appraiser came by and took his after photos over the weekend, and [redacted] told me everything was back on track He sent new final documents and assured me I'd have my money by Wednesday, Thursday at the latest It's now Thursday When I called [redacted] to ask him earlier today he seemed annoyed that I had interrupted his lunch and hung up on me He probably has his cut of this deal already That was a little after PM he sent me a forwarded email from the Title Dept assuring me that I would have my funds today Well, here it is Thursday after PM and guess what? STILL NO MONEY There are a few details left out of this story, but I am still waiting for the cash out from this refinance with MonsterLoans.com They said my mortgage has been paid at the old bank, but I don't know for sure Oh, correction: [redacted] said he won't get paid on this deal until May 8th Well, good luck with that, ***, if your end gets handled like mine has been Maybe my experience may be a fluke, but I honestly can't believe these people are A+ rated Unless you can sit down with them face to face at their office, don't walk - RUN from these folks and find someone local for your refinance/mortgage needs!

This is in response to the Consumer’s reply in reference to complaint ID [redacted] : We have every desire to address the complaint and provide the best solution available As previously mentioned, due to privacy laws, we cannot discuss on social media any matters relating to a specific person’s personal data or loan and therefore have been in direct contact with the Consumer via email We have also attempted to speak to him on multiple occasions but due to time zone difference have missed each other We are currently in the process of setting up a time to speakWe will continue to make our best attempt at reaching the Consumer to work this matter outPlease feel free to contact us at [email protected] Thank you,Monster Loans

Please find the attached letter from [redacted] **A check has been issued for $for the late fee balance requested Ms***, Enclosed is a check for the balance of $for the late feesI sincerely apologize for any communication that made our transaction difficult or unsatisfactoryPlease accept my deepest apology as we at MonsterLoans pride ourselves on making all our clients experience a pleasant one that will result in a long lasting relationship Regards, [redacted] MonsterLoans

In response to the complaint from [redacted] ; both Sales Manager [redacted] and Manager [redacted] spoke with Ms [redacted] on two different occasions to discuss the complaint and resolve the manner [redacted] has been issued a refund check of $for the appraisal fee charged.Attached you will find a copy of the issued check # [redacted] to [redacted] for $500, the appraisal invoice/credit card receipt, and [redacted] label that shows refund check delivery date of 6/10/ Thank you, MonsterLoans

On 6/9/I received written verification that my issue involving Monster Loans has been resolved to my satisfaction I'm not sure how to have the records updated with the Revdex.comComplaint # [redacted] Thank you [redacted]

Into my third month of a refinanceAlways excuses and never keep me updated or respond to my requests for statusThey had the gaul to change my insurance to a new mortgage company and they haven't even approved the refinanceSO, my current mortgage company is threatening to buy insurance for me because as far as they are concerned my home isn't covered! They won't release my information so that I can seek refinance elsewhere! NEVER will I do business with these people again!!!

Dear Mr [redacted] :We do empathize with you in that loan rates did move sharply higher in early November shortly after the election Our compliance department and legal department has reviewed your file in detail and would be more than happy to explain to you why your loan file (or any loan file for that matter) may not have a rate lock in place at the preliminary stage of a loan A rate lock agreement or notice will be provided to a borrower in writing with a number of other disclosures and usually occurs after a loan underwriter has reviewed the file and provided a conditional approval Typically, this will require that the loan file be sufficiently complete to include many documents (such as proof of income, ownership, credit review, preliminary title review for issues such as liens, marital/divorce matters, etc.) Due to privacy laws, we cannot discuss on social media any matters relating to a specific person’s personal data or loan Please feel free to reach out us at [email protected] or [email protected], and we would be more than happy to discuss this matter with you further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Dear Legal, Since you have not divulged your name, please keep your empathy to yourself! The excuses you’re using to make it seem like you did not have all my paper works on time are not going to fly! Number 1, I have emails showing proof that by beginning of Oct 10/all was submitted including the response from your agent Mr [redacted] (Fired by Monster loan) stating that all looks great and all he needed was signatures but let’s not stop there! I have several email showing my due diligence, follow ups to Mr [redacted] asking if all was in order to please go ahead and lock the rate before the FED hike! Number 2, Why was I put on a rate lock watch by [redacted] (Fired by Monster loans) if underwriting was not done reviewing my file? Let’s take it further why wasn’t he asking for paperworks for underwriting insteadI CAN PROVE EVERYTHING I JUST STATED HERE! CAN YOU DO SAME??? To Sum it up, Look at your histories of deceiving customers and veterans, the same story repeating itself over and overIf you’re expecting I will go away soon, get yourself lunch and dinnerMy next stop is to get in touch with ***, then ABCinvestigation to put your scam on the national stageMonster loans was founded on INTEGRITY, EQUALITY and FAIRNESS so far all I’ve seen is deception, lies and corruption Regards, [redacted]

Dear Mr [redacted] Thank you for your letterMonsterLoans would like to apologize as it is not our intention to list your current lender [redacted] in an area that may be assumed as a return addressWe use the upper left hand area of a page to list your current lender and your pre-qualification number for MonsterLoans We do not list any address in that areaOur address and company information is clearly listed on the back of your letter We will discuss this format of this letter with our marketing companyThank you for your suggestions, we appreciate you took the time to let us know your thoughtsSincerely, ***

The worst experience everI started the process back in October of and didn't get anything done at allI did everything I was asked to do and all for nothingI was very clear to the person in charge of my case from the very first call I made about my situation and he promised that I'd get the loanThis guy had my hopes up very high by promising me time and time again that I was getting somewhereI did most of his work for him, I even would take calls from him while I was busy at work to answer his multiple long questionsThere were times when I couldn't even get ahold of this guy for an entire week at all, I would text and leave voicemails and I wouldn't hear back from him until the following week on a Tuesday or WednesdayI made it clear from the very beginning that I needed the loan in order to consolidate my debt to keep my credit from getting any further damage and at the end I was told that I was denied because my credit dropped significantlyI'm sure these guys will tell the other clients that I didn't do what was asked of me because that's exactly what I was told about the other three negative reviews on hereThe biggest mistake I made was not read the reviews BEFORE I started the loan process, which is very odd that now there are only two negative reviewsA month ago there were four total reviews and three were negative making this review the fourth negative reviewI most definitely would NOT recommend this company to anyoneNo I certainly will not call monster loans ever again even if the time is rightSo you can stop sending me emails to call again later to try it again

Dear Mr [redacted] :We received your letter in regard to an [redacted] Credit Report inquiry.Monster Loans is a licensed mortgage company and like other credit providers, we provide offers of credit to consumers via direct mail advertisingThese direct mail advertisements are made based on names and addresses provided by [redacted] to Monster Loans according to desired filters.The [redacted] inquiry the consumer is seeing is referred to as promotional soft inquiry which, pursuant to Fair Credit Reporting Act Sec1681b(c)(1)(B), is fully legal, permissible and does not require prior consumer approvalAt no time did we review any data in the consumer’s credit report.We contacted the consumer directly by sending them a letter via email and mail which explains why they see the promotional soft inquiry and how they can opt out with [redacted] , [redacted] and [redacted] so that they will no longer receive these offersPlease see the enclosed [redacted] mailing label and a copy of such letter for your reference.Please also let us know if any further action is neededLetter [redacted] to Ms [redacted] is attached [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While I understand 100% that rates have risen and that is not your fault, I am 100% upset that no one ever followed up with me about this eitherI was told I would be hearing from someone within a few weeks - and that did not happenI should have at the very least received a call that "we're so sorry but it doesn't look like we are going to be able to make good on our offer"We missed out on low rates with EVERY other company waiting for you We started this process in September We should be paying $LESS a month on our mortgage right now, but we are notThat is $3,annuallyWe were offered $1,off of our principal as well - and at this point, I would think that is the least you could do, compensate us the $1,for our opportunities lost elsewhereYour customer service really is appallingI'm sure my file just got tossed to the side and no one looked at it again after my last call with manager what's his name, knowing full well rates would only be going higher Regards, [redacted]

Monster personnel controlled a very pleasant experience for me while refinancing my home [redacted] and [redacted] were professional and timely every step along the way

Unfortunately, the Customer’s understanding of the transaction dates are off a little which is likely the cause of confusion.
Monster Loans refinanced and paid off Customer’s existing loan on Friday, June 3rd (… in addition to cutting Customer’s interest rate by approx33%). Monster Loans utilizes a Fortune title and escrow company for its loan closings. This title/escrow company prepared Customer’s check on the next business day (Monday, June 6); it is practice for title/escrow companies to wait one (1) business day (or even more) prior to disbursing funds to a borrower because the Fortune title/escrow company must receive written confirmation of receipt of funds from the lender whose loan is being paid off. Immediately upon such confirmation (Monday, June 6), the Fortune title/escrow company sent the check to the Customer on the same day.
Monster Loans certainly appreciates this Customer’s business as well as the opportunity to service this Customer’s financial needs. However, in terms of contract fulfillment, Monster Loans most definitely timely fulfilled all contractual obligations to Customer. We do feel badly that there was a misperception on Customer’s part

Hello,Please see attachment of receipt of funds released on January 28, and email explanation for client *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Monsterloans is not looking to resolve the situation but trying to finds ways out the situation, please see the proof below Dear Mr***: Thank you for the time to chat today regarding your experience with MonsterLoans. I have reviewed our computer LOS (Loan Origination System) which tracks the progress of a loan and of course have looked at the PDF emails you sent me. The problem that I see was that you applied for a VA Streamline loan (or a VA Interest Rate Reduction Refinance Loan (IRRRL)), but your marital divorce decree and the fact that your ex-wife remained on title were material and continuing road blocks to obtaining an VA IRRRL.That's is incorrect an executed quit claim deed was provided by my lawyer in a timely request to Mr*** *** A VA IRRRL is a US Government benefit for veterans which essentially allows for a new VA loan to be swapped in place of an older, higher-interest VA loan. It is called a “streamline” loan because there is significantly less underwriting involved than with a typical VA Cash-Out loan. For example, an IRRRL does not require an appraisal or credit underwriting of the borrower. Credit underwriting is a significant undertaking with a very detailed and in-depth financial analysis of the borrower to ascertain whether the borrower has the level of credit worthiness to support the new loan. None of this applies in the context of an IRRRL loan but does apply for a Cash-Out loan.Mr ***, I applied for an IRRRL Loan and did not apply for a Cash out loan, I have proof to back up my claim, can you please show any records or email where I applied for a Cash out loan or where it was communicated to me that I was applying for a Cash out loan. Your initial loan file was started in the 3rd week of September with various disclosures signed over the following few weeks through the first week of October. The initial credit analysis by a non-underwriter indicated that your existing VA loan fit the parameters for an IRRRL or streamline refinance. Mr***, to save you time, It was my decision to apply for an IRRRL loan and not by the suggestion of Non underwriter, had nothing to do with credit analysis. Upon receiving all of the various loan file documents from you and others, it was discovered in mid-to-late October that (a) your ex-wife continued to be listed on title as an owner of the property, and (b) your divorce decree required that you pay your ex-wife 50% of the equity in the property.You re absolute incorrect and making me laughNumber one# It was discussed and agreed between *** and my lawyer that once the QUIT CLAIM DEED was received, it would be given to title to take off my x wife name and reissue a new titleSECOND# My x wife equity was paid before she signed the DEED. As a result of this title issue and the divorce decree, it was not possible to obtain an IRRRL underwriter approval for youOne of two things needed to occur: (i) you needed to pay off your ex-wife from separate, personal funds and obtain and record a quitclaim deed from her, or (ii) your pending loan needed to be converted to a VA Cash-Out loan (to generate funds to pay off your ex-wife) which would require a full and time-consuming credit underwriting of your personal financial history. Our records indicate (as do the emails you provided me) that there were multiple requests by both MonsterLoans and the Florida closing attorney for you to have your ex-wife execute and record the quitclaim. As late as mid-December the title issue involving your ex-wife had not been cleared up. By this time, the original rate was simply no longer available in the market.Mr ***What are you talking about !!! That's is absolutely ludicrous and incorrect !!! Do you have any proof of documents or communicated emails to backup your claim from *** or *** ???, basically you re trying to twist things around, by the way please respect my attorney, she's not a "Closing Attorney".While the result was clearly not optimal for you, there was nothing that MonsterLoans could have done to fix your title issue and/or your divorce decree issues. These matters were clearly beyond our control and subject market fluctuations. Did you relay the same info to *** B., I attached a screenshoot for you below, I sure do see the integrity !!! I am more than happy to further discuss this matter with you.Mr ***if were to reach a settlement, please spend time on reviewing and presenting facts or do not waste time in contacting me.Regards,*** ***
Regards,
*** ***

*** *** was contacted last week by our Sales Manager; *** *** with an update on his loan status*** and Mr*** have been in contact multiple times with updates and status of loanThe loan is currently approved and Mr*** has been informed that he could contact
*** *** at anytime for an update, as well he has been given the processor *** *** contact information to contact with any status updates he may need. Mr*** seems satisfied with the results and has continued to do business with MonsterLoans

Ms***,We have permanently taken you and your husband off our mailing list, we apologize for an inconvenience