Monster Loans

[redacted] was contacted last week by our Sales Manager; [redacted] with an update on his loan status. [redacted] and Mr. [redacted] have been in contact multiple times with updates and status of loan. The loan is currently approved and Mr. [redacted] has been informed that he could...

contact [redacted] at anytime for an update, as well he has been given the processor [redacted] contact information to contact with any status updates he may need. Mr. [redacted] seems satisfied with the results and has continued to do business with MonsterLoans.

I had a smooth, easy, and transparent loan process with Monster Loans. Working with [redacted] and [redacted] was a pleasure. They are both very professional, courteous, and efficient. They took the anxiety out of a very stressful situation and made the loan process both easy-to-maneuver as well as timely. Everything from the initial loan process, appraisal, and underwriting was painless and just HANDLED.
All my questions were usually answered that same day I asked. I had daily or weekly updates as to where I was in the process - which was reassuring also.
Overall a highly professional, well-functioning team and I appreciate their efforts on my behalf.
I would recommend these guys to anyone and everyone.

I will say at the start that for the most part, my experience with MonsterLoans.com was not terrible. It has been a slower process than I had anticipated, but fairly smooth overall. However, I will NEVER recommend anyone do business with them or any other long distance mortgage lender. If you can't drive to their office and speak with them face to face, save yourself some headaches and find someone local.
Initially things were going along pretty well. The fellow I was dealing with was friendly and polite, and seemed to have a handle on things. Then I got an email from another person saying that the first guy had been fired. Turns out he was taking business to a competitor once he got the process started. Red flag!
I almost pulled the plug on it, but the new guy (we'll call him [redacted]) sounded very professional and eased my concerns, so I continued on. As he requested documents I faxed them to him and as I said earlier, things progressed slowly but smoothly.
We got right to the end about mid April of this year. A Notary Public came to my house on a Wednesday evening with final documents and my wife and I went through them and signed everything. We were told our funds would be available in about three working days and we breathed a sigh of relief. Plenty of places for those funds to go, you know.
Well, Monday rolled around and I got a call from [redacted]. "We have a problem", he said. I told him we had signed our docs and still didn't have our money. Like he said, there was a problem. It seems some paperwork was lost by one of their people: conditions for funding. If you're not familiar with the process, the underwriter (the one who funds the loan) agrees to make the funds available provided certain conditions are met. In our case, there was some peeling paint that needed touching up. Normally we would have been notified several days before final documents were to be signed and made the required corrections. Then the appraiser would verify the work was done and the loan would be funded once we signed the final docs. But this wasn't "normal" anymore...
At this point I believe MonsterLoans was in breach of contract. I opted to give them a chance to fix things before making a big legal stink.
So, on Tuesday MonsterLoans had to hire a contractor in my area to make the repairs required by the underwriter. I happened to know a guy, and they contacted him for a rush job because the appraiser was supposed to be there later that day. My buddy came out and made the corrections, but no sign of the appraiser that day. Oh, someone "forgot" to sign the check they sent to the contractor too, so he had to wait for his money. [redacted] got pretty rude with him when he was asked about it. The bank suspected a fraudulent check, and [redacted] took offense to that, since he works for a big multimillion dollar company. Mulitmillion dollar companies don't usually forget to sign checks though...My buddy said the second one they sent was good though, so I guess there's hope...
Apparently the appraiser came by and took his after photos over the weekend, and [redacted] told me everything was back on track. He sent new final documents and assured me I'd have my money by Wednesday, Thursday at the latest. It's now Thursday. When I called [redacted] to ask him earlier today he seemed annoyed that I had interrupted his lunch and hung up on me. He probably has his cut of this deal already. That was a little after 1 PM. he sent me a forwarded email from the Title Dept assuring me that I would have my funds today. Well, here it is Thursday after 3 PM and guess what? STILL NO MONEY.
There are a few details left out of this story, but I am still waiting for the cash out from this refinance with MonsterLoans.com. They said my mortgage has been paid at the old bank, but I don't know for sure.
Oh, correction: [redacted] said he won't get paid on this deal until May 8th. Well, good luck with that, [redacted], if your end gets handled like mine has been.
Maybe my experience may be a fluke, but I honestly can't believe these people are A+ rated.
Unless you can sit down with them face to face at their office, don't walk - RUN from these folks and find someone local for your refinance/mortgage needs!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Dear Legal, Since you have not divulged your name, please keep your empathy to yourself! The excuses you’re using to make it seem like you did not have all my paper works on time are not going to fly! Number 1, I have emails showing proof that by beginning of Oct 10/16 all was submitted including the response from your agent Mr. [redacted] (Fired by Monster loan) stating that all looks great and all he needed was signatures but let’s not stop there! I have several email showing my due diligence, follow ups to Mr. [redacted] asking if all was in order to please go ahead and lock the rate before the FED hike! Number 2, Why was I put on a rate lock watch by [redacted] (Fired by Monster loans) if underwriting was not done reviewing my file? Let’s take it further why wasn’t he asking for paperworks for underwriting instead. I CAN PROVE EVERYTHING I JUST STATED HERE! CAN YOU DO SAME??? To Sum it up, Look at your histories of deceiving customers and veterans, the same story repeating itself over and over. If you’re expecting I will go away soon, get yourself lunch and dinner. My next stop is to get in touch with [redacted], then ABC7 investigation to put your scam on  the national stage. Monster loans was founded on INTEGRITY, EQUALITY and FAIRNESS so far all I’ve seen is deception, lies and corruption.  
Regards,
[redacted]

Unfortunately, the Customer’s understanding of the transaction dates are off a little which is likely the cause of confusion.  Monster Loans refinanced and paid off Customer’s existing loan on Friday, June 3rd (… in addition to cutting Customer’s interest rate by approx. 33%). ...

Monster Loans utilizes a Fortune 100 title and escrow company for its loan closings.  This title/escrow company prepared Customer’s check on the next business day (Monday, June 6); it is normal practice for title/escrow companies to wait one (1) business day (or even more) prior to disbursing funds to a borrower because the Fortune 100 title/escrow company must receive written confirmation of receipt of funds from the lender whose loan is being paid off.  Immediately upon such confirmation (Monday, June 6), the Fortune 100 title/escrow company sent the check to the Customer on the same day.  Monster Loans certainly appreciates this Customer’s business as well as the opportunity to service this Customer’s financial needs.  However, in terms of contract fulfillment, Monster Loans most definitely timely fulfilled all contractual obligations to Customer.  We do feel badly that there was a misperception on Customer’s part.

We apologize if the advertisement that was sent was confusing in
any way.  It was not our intention to appear we are the current lender or
the VA.  We are Monster Loans, a VA approved...

direct mortgage lender. 
We will provide your feedback to our marketing team and suggest for all future
solicitations to use our company name more prominently on the top of the front
page. We appreciate your feedback and look forward to continuing to serve those
that served our country!

The worst experience ever. I started the process back in October of 2015 and didn't get anything done at all. I did everything I was asked to do and all for nothing. I was very clear to the person in charge of my case from the very first call I made about my situation and he promised that I'd get the loan. This guy had my hopes up very high by promising me time and time again that I was getting somewhere. I did most of his work for him, I even would take calls from him while I was busy at work to answer his multiple long questions. There were times when I couldn't even get ahold of this guy for an entire week at all, I would text and leave voicemails and I wouldn't hear back from him until the following week on a Tuesday or Wednesday. I made it clear from the very beginning that I needed the loan in order to consolidate my debt to keep my credit from getting any further damage and at the end I was told that I was denied because my credit dropped significantly. I'm sure these guys will tell the other clients that I didn't do what was asked of me because that's exactly what I was told about the other three negative reviews on here. The biggest mistake I made was not read the reviews BEFORE I started the loan process, which is very odd that now there are only two negative reviews. A month ago there were four total reviews and three were negative making this review the fourth negative review. I most definitely would NOT recommend this company to anyone. No I certainly will not call monster loans ever again even if the time is right. So you can stop sending me emails to call again later to try it again.

Into my third month of a refinance. Always excuses and never keep me updated or respond to my requests for status. They had the gaul to change my insurance to a new mortgage company and they haven't even approved the refinance. SO, my current mortgage company is threatening to buy insurance for me because as far as they are concerned my home isn't covered! They won't release my information so that I can seek refinance elsewhere! NEVER will I do business with these people again!!!

Dear Mr. [redacted]
Thank you for your letter. MonsterLoans would like to apologize
as it is not our intention to list your current lender [redacted] in an area
that may be assumed as a return address. We use the upper left hand area of a page
to...

list your current lender and your pre-qualification number for MonsterLoans.
We do not list any address in that area. Our address and company information is
clearly listed on the back of your letter.
We will discuss this format of this letter with our
marketing company. Thank you for your suggestions, we appreciate you took the
time to let us know your thoughts.
Sincerely, [redacted]

Ms. [redacted],
We have permanently taken you and your husband off our mailing list, we apologize for an inconvenience.

In response to the complaint from [redacted]; both Sales Manager [redacted] and Manager [redacted] spoke with Ms. [redacted] on two different occasions to discuss the complaint and resolve the manner. [redacted] has been issued a refund check of $500.00 for  the appraisal fee...

charged.Attached you will find a copy of the issued check #[redacted] to [redacted] for $500, the appraisal invoice/credit card receipt, and [redacted] label that shows refund check delivery date of 6/10/16. Thank you,MonsterLoans

[redacted] with Monster Loans was very helpful with our refinance needs. He went above and beyond to help us receive the best service. I will definitely do business with him again and would/will recommend [redacted] to anybody in need of financing/refinancing a home. He is by far the very best!!

February 6, 2016
To whom it may concern,
My husband and I recently decided to refinance our home in order to pay off some old credit card debt. This being the first time to ever do this, I was very unsure and wary of the whole process. However, I made the call and was immediately put at ease with the very professional and helpful person on the other end of the phone! It was [redacted] with Monster Loans!
I am happy to say that he has worked with us from start to finish, he made things happen when they seemed impossible, and he treated us like he would treat family!
The following serves as a testament to [redacted]’s upstanding character. I work nightshift, and have a difficult schedule to work around, but [redacted] was so careful not to call when I would be sleeping! He would even call us in the evening or on weekends, when he knew it would be more convenient for us! We even gave him a deadline at the last minute as I had to leave the country for a few weeks. It was difficult and took a lot of work on his part, but he made it happen! He walked us through every step of the way in a confident and professional manner. Not once did he promise something he didn’t deliver on!
[redacted] truly gives new meaning to the term ‘going above and beyond”! I can guarantee he will personally care for you as the client and work tirelessly to achieve the best outcome! Everyone from processing and compliance also worked together seamlessly for us. Not only did we get our refinance, but also lots of helpful tips and strategies on how to keep enhancing our financial future.
We are so grateful to [redacted] for being awesome to work with! We couldn’t be happier! [redacted] is a great asset to Monster Loans!
Gratefully,
[redacted] and Jacqui Z.,
[redacted] WA

Began with Monster Loans July 27, 2016, today is November 4, 2016 still not funded! Worst experience ever!!! We have been handed off, treated poorly, lied to, manipulated and and general financial screwed over. They will cost you your money, do not do business with this company. They are rude, demanding, have extremely poor time management, communication is pathetic! They will wait til the last minute ask for things, but need them immediately. Unprofesssional and do not care that they promise and don't delivery time and again. They should be removed from VA list of approved lenders, I literally am having a nervous breakdown because of this company!

Hello,
Please see attachment of receipt of funds released on January 28, 2016 and email explanation for client [redacted].

In response to the complaint from [redacted]; both Sales Manager [redacted] and Manager [redacted] spoke with Ms. [redacted] on two different occasions to discuss the complaint and resolve the manner. [redacted] has been issued a refund check of $500.00 for  the appraisal fee...

charged.Attached you will find a copy of the issued check #[redacted] to [redacted] for $500, the appraisal invoice/credit card receipt, and [redacted] label that shows refund check delivery date of 6/10/16.
 
Thank you,
MonsterLoans