Monster Loans

We apologize if the advertisement that was sent was confusing in
any way. It was not our intention to appear we are the current lender or
the VA. We are Monster Loans, a VA approved direct mortgage lender.
We will provide your feedback to our marketing team and suggest for all
future
solicitations to use our company name more prominently on the top of the front
pageWe appreciate your feedback and look forward to continuing to serve those
that served our country!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did receive the check of $but I also asked to pay me the late fee *I was charged two times because of their loans officer, *** **I also asked *** ** for a official sorry as he called me a "difficult client, a hard to work with client and all those rude attitude he gave me through out the transaction
Regards,
*** ***

Dear Mr***
Thank you for your letterMonsterLoans would like to apologize
as it is not our intention to list your current lender *** *** in an area
that may be assumed as a return addressWe use the upper left hand area of a page
to list your current lender and your
pre-qualification number for MonsterLoans
We do not list any address in that areaOur address and company information is
clearly listed on the back of your letter
We will discuss this format of this letter with our
marketing companyThank you for your suggestions, we appreciate you took the
time to let us know your thoughts.Sincerely, ***

Dear Ms***: We empathize with you in that loan rates did move sharply higher in early November shortly after the election. However, our compliance and legal department have reviewed your file in detail and would be more than happy to explain to you why your loan file (or any loan file for that matter) may not have a rate lock in place at the preliminary stage of a loan. Due to privacy laws, we cannot discuss any matters on social media relating to a specific person’s personal data or loan. Please feel free to reach out to us at [email protected] or [email protected], and we would be more than happy to discuss this matter with you further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did receive the check of $but I also asked to pay me the late fee *I was charged two times because of their loans officer, *** **I also asked *** ** for a official sorry as he called me a "difficult client, a hard to work with client and all those rude attitude he gave me through out the transaction
Regards,
*** ***

To whom it may concern: We appreciate your patience in this matterOur Sales Manager; *** *** spoke with the borrower; *** *** to resolve this complaintBoth *** and the borrower; *** have come to an agreement to a "no buy-down" with $principal reductionThe
borrower has been informed that this could take up to a couple of weeks to get closest to the the 2.99% that the Monster Loans mailer states. We appreciate your business and pride ourselves in making our customer's happy. Sincerely,Monster Loans

This email from the Revdex.com is a mystery to me For one thing, I sent to the Revdex.com of Orange County For another thing, the complaint has already been sent to the business and has been partially resolved Once I have verification that the funds are actually in my bank, I will notify Revdex.com that it was completed to my satisfaction

We contacted Monster Loans to refinance our home in MarchThey were quick to call and get the process startedWe submitted all required documents and we're told it was going to be an easy and quick processWe were told not to pay our April mortgage since we were going to closeApril came and went and when we tried to call and see what was going on our agent said we should have paid April but not to worry because we will close in MayWe paid April late then when May came and went we had to pay May (again late per their instruction) and still hadn't closedAll paperwork had been submitted and in June we were told yet again not to worry that it was hours from closingBy June 27th we still hadn't heard anything and there was no returned calls or emailsWe finally contacted them to stop the refinance processOur credit score went from to below a in the months of this process only because each month we were instructed not to payThis is the worst and most unprofessional company out thereWe paid $for our home inspection which was of no use along with $in late feesThey have destroyed our credit and we got nothing but promises and stress in return

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I filed a complaint back on October 2016 because the business - after going through the whole loan process, said they would not honor the rate we had locked in. After I filed the complaint, I did hear from a manager, (who never actually left me his contact information) and he said they would try to get me the rate that had been advertised, but it could take a week or so for the rates to go back down. Additionally, he said they would take $1,000 off of our principal owed. That was in November. Here it is the middle of March and I never heard back. Not a follow up, not a "sorry rates haven't gone down" - NOTHING. And now rates are going up again. We've missed out on so many opportunities waiting for this company. Their customer service is appalling.
Would like the rate 2.99% as advertised, with no closing costs or fees, and the $1,000 towards principal.
Regards,
[redacted]

Dear Mr. [redacted]:We received your letter in regard to an [redacted] Credit Report inquiry.Monster Loans is a licensed mortgage company and like other credit providers, we provide offers of credit to consumers via direct mail advertising. These direct mail advertisements are made based on names and...

addresses provided by [redacted] to Monster Loans according to desired filters.The [redacted] inquiry the consumer is seeing is referred to as promotional soft inquiry which, pursuant to Fair Credit Reporting Act Sec. 1681b(c)(1)(B), is fully legal, permissible and does not require prior consumer approval. At no time did we review any data in the consumer’s credit report.We contacted the consumer directly by sending them a letter via email and mail which explains why they see the promotional soft inquiry and how they can opt out with [redacted] and [redacted] so that they will no longer receive these offers. Please see the enclosed [redacted] mailing label and a copy of such letter for your reference.Please also let us know if any further action is needed. Letter [redacted] to Ms. [redacted] is attached  [redacted]

Please find the attached letter from [redacted]. A check has been issued for $60.00 for the late fee balance requested. Ms. [redacted], Enclosed is a check for the balance of $60.00 for the late fees. I sincerely apologize for any communication that made our transaction difficult or unsatisfactory. Please accept my deepest apology as we at MonsterLoans pride ourselves on making all our clients experience a pleasant one that will result in a long lasting relationship.   Regards, [redacted]MonsterLoans

This is in response to the Consumer’s reply in reference to complaint ID [redacted]: We have every desire to address the complaint and provide the best solution available.  As previously mentioned, due to privacy laws, we cannot discuss on social media any matters relating to a specific person’s personal data or loan and therefore have been in direct contact with the Consumer via email.  We have also attempted to speak to him on multiple occasions but due to time zone difference have missed each other.  We are currently in the process of setting up a time to speak. We will continue to make our best attempt at reaching the Consumer to work this matter out. Please feel free to contact us at [email protected].  Thank you,Monster Loans

Dear Mr. [redacted]:We do empathize with you in that loan rates did move sharply higher in early November shortly after the election.  Our compliance department and legal department has reviewed your file in detail and would be more than happy to explain to you why your loan file (or any loan file...

for that matter) may not have a rate lock in place at the preliminary stage of a loan.  A rate lock agreement or notice will be provided to a borrower in writing with a number of other disclosures and usually occurs after a loan underwriter has reviewed the file and provided a conditional approval.  Typically, this will require that the loan file be sufficiently complete to include many documents (such as proof of income, ownership, credit review, preliminary title review for issues such as liens, marital/divorce matters, etc.).  Due to privacy laws, we cannot discuss on social media any matters relating to a specific person’s personal data or loan.  Please feel free to reach out us at [email protected] or [email protected], and we would be more than happy to discuss this matter with you further.

Please find the attached letter from [redacted]. A check has been issued for $60.00 for the late fee balance requested.
 
Ms. [redacted],
 
Enclosed is a check for the balance of $60.00 for the late fees. I sincerely apologize for any communication that made our transaction difficult or unsatisfactory. Please accept my deepest apology as we at MonsterLoans pride ourselves on making all our clients experience a pleasant one that will result in a long lasting relationship.
 
 
Regards,
 
[redacted]
MonsterLoans

Dear Ms. [redacted],We are sorry for this situation.  Due to privacy laws we cannot discuss any personal and/or financial details online or over social media.  However, a representative from the Customer Service Department will reach out to discuss in detail any escrow closing calculations...

and resolve any discrepancies.

On 6/9/17 I received written verification that my issue involving Monster Loans has been resolved to my satisfaction.  I'm not sure how to have the records updated with the Revdex.com. Complaint #[redacted]Thank you. [redacted]

I live in Florida on the east coast. My husband and I decided to refinance our home to consolidate bills. I was very uneasy at first since Monster Loans is located on the other side of the US but the gentleman I dealt with was very good and went out of his way in my opinion to help me with all the paperwork. We kept in close touch by text messages.
We went through a VA loan as was our original mortgage. I wanted to have everything happen by Aug. 15, and as it turns out it looks like it will happen by the 12th. I am very pleased with this company and very relieved that our debt problem will be so much more manageable. There was a lot of paperwork and inspections but all in all it was made simple thanks to the young man I dealt with. Thank You

I would say that my overall experience with the entire staff I worked with at Monster Loans was great! The customer service was outstanding. I judge that in the fact that there was not a time of day that I couldn't call or email and expect to receive a response or some guidance.
Our refinance took about two months and honestly later in the process my wife and I were starting to worry something might fall through - especially as this was our first ever refinance! However, the team at Monster really went the extra mile and provided reassurance and quickly lined up our closing! Also, we did do a cash out refinance and received our deposit in about a week - standard for any wire transfer. We definitely intend to do business with them in the future and would highly recommend anyone to consider them. Thanks!

Monster personnel controlled a very pleasant experience for me while refinancing my home. [redacted] and [redacted] were professional and timely every step along the way.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I understand 100% that rates have risen and that is not your fault, I am 100% upset that no one ever followed up with me about this either. I was told I would be hearing from someone within a few weeks - and that did not happen. I should have at the very least received a call that "we're so sorry but it doesn't look like we are going to be able to make good on our offer". We missed out on low rates with EVERY other company waiting for you.  We started this process in September 2016. We should be paying $300 LESS a month on our mortgage right now, but we are not. That is $3,600 annually. We were offered $1,000 off of our principal as well - and at this point, I would think that is the least you could do, compensate us the $1,000 for our opportunities lost elsewhere. Your customer service really is appalling. I'm sure my file just got tossed to the side and no one looked at it again after my last call with manager what's his name, knowing full well rates would only be going higher.
Regards,
[redacted]