Stellar Recovery is in receipt of a complaint filed by *** ***Our records indicate that we did receive a *** Network account (8***724161) in our office on 1-9-for a *** *** for services at Ms***s current addressThe account was placed with a delinquency date of 5-13-
Our records show a letter being sent by Stellar to Ms*** 1-14-On 1-20-Stellar began to attempt to contact Ms*** on her telephone number ###-###-#### Stellar spoke to Ms*** on 3-6-at telephone number ###-###-####, where she advised Stellar of the reasons regarding her disputeMs*** advised she was refinancing her home and wanted to pay the balance for a deletionStellar advised that we follow the Fair Credit Reporting Act Guidelines and would update the account as paid in full if the balance was paidThe Stellar agent advised Ms*** that a letter was sent to her on 1-14-regarding the balance in our officeMs***s account was placed in a disputed status and validation of debt has been requested from the client *** Network and will be sent upon receiptOn 3-9-Ms*** called Stellar to make the payment in fullThe account will be updated as paid in full disputed unless Ms*** is no longer disputing the account
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Stellar Recovery is in receipt of a complaint filed by Antonio AlonsoOur records indicate that we did receive a Comcast account (87***66981) in our office on 12-26-for an Antonio *** for services at N Highview AVE Addison, IL The account was placed with a delinquency date
of 9-25-On 2-19-Mr*** paid the settlement balance of $directly to Stellar RecoveryMr*** contacted our office for a settlement paid in full letter on 3-20-The letter requested was sent to Mr*** on 3-20-Stellar received a CFPB complaint on 3-13-and responded to Mr*** regarding the accountValidation of debt was requested from the client Comcast and provided to Mr*** on 3-16-Stellar has not made any attempts to contact Mr*** since Mr*** is welcome to reach out to our Director of Compliance *** *** at ###-###-#### for any further assistance related to this account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: as stated by Stellar they received a
communication from *** in regards to my account, however Stellar did not contact me in regards to them owning the debt or where I was to send said payment. Stellar stated the following: The first letter was sent to *** *** on 6-1-regarding the account in our office. As to what address was this letter sent to me if it was sent to their offices. *** communication has contact information with me and expressed they had sold my account. RGS Financial services had this account prior. Being that this is a new collection agency, according to the FRCA I am to be notified of said debt. I was not given a notification or option to address the issue with Stellar Recovery.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because I wante Stellar Recovery to remove
the negative remark from my credit reportOnce that is done I will accept their offer
Regards,
J*** ***
It appears as though there may be some confusion regarding how to open the letter which our team is more than willing to assist *** ***In the letter sent to *** ***'s email address there was a reference/file number provided; however to protect her personal information *** *** is
required to provide her zip code to open the letter At this time *** has sent a delinquent account to our office in the amount of $for services at *** *** *** *** is more than welcome to contact one of our agents to obtain more information regarding this account
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: there are two
companies reporting this so called account on my credit and if they can’t immediately provide debt validation and also proof they are allowed to collect on this debt they need to remove trade line from my all credit agencies until this information is provided and they have never contacted me prior to reporting to my credit.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
***
***
Stellar has requested validation of debt for these charges from the client Comcast and will send this information to Ms*** upon receiptI can be reached directly at ###-###-#### if Ms*** has any additional questions regarding her accountMy name is *** *** and I am the Director of Compliance
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: Regarding the response "The letter
Ms*** requested does not exist in our office and Stellar does not make specialty letters as all letters must be approved by our Attorney’s prior to being sent." Hayden and *** *** stated they could and would in fact provide the letter/email stating they would remove all corespondents of their companies report from all bureausI have no reason to fabricate these detailsPlease review both recorded conversations with both so called managers (Oct31, was the last call) before you make subtle remarks
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me. I will check my credit report again the first week of December to confirm that this account has been removed.
Regards,
Stellar Recovery is in receipt of a complaint filed by *** ***Our records indicate that we did receive a Comcast account (8***523089) in our office on 8-24-for a *** *** for Services at *** *** ** *** ** ***Ms*** was advised on 9-6-that the
account was scheduled to report to her credit reportMs*** made two payments towards the balance of $The first payment of $was made by telephone on 9-6-2016, the second $payment was made via our web portal on 10-17-On 2-16-and 2-17-Ms*** was advised that Stellar follows the Fair Credit Reporting Act guidelines and that if the account was paid in full, it would be reported to her credit report as a paid in full account
Stellar Recovery is in receipt of a complaint filed by *** ***Our records indicate that we did receive a Comcast account (899***5036) in our office on 10-8-for a *** *** for services at ** * *** *** *** * *** ** ***On 3-17-Stellar spoke to Ms***
where she advised that she was going to pay the client Comcast directlyOn 5-27-Stellar received payment in full that was made directly to the client ComcastOn 6-3-the account was updated as paid in full in accordance with the FCRA guidelinesStellar received a telephone call from MsHodge on 3-17-regarding a request for a deletion since she is purchasing a homeStellar advised Ms*** that the account was updated as paid in full with the credit reporting agencies and that Stellar is in accordance with the Fair Credit Reporting Act guidelinesBased on Ms***s dispute in this complaint, Stellar will request Validation of debt from our client Comcast and it will be sent upon receipt
Stellar Recovery is in receipt of a complaint filed by John SwindleOur records indicate that we did receive a DISH Network account (8***549833) in our office on 6-1-for a John SwindleThe account was placed with a delinquency date of 9-26-The account has been closed in our office
and returned to the client DISH NetworkAll credit reporting has been submitted to be deleted, please allow time for the credit reporting agencies to make the adjustments
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: to my knowledge the term automatic
diaper was not used when asking if I denied permission to receive further callsI'd like to hear the recorded call
Regards,
*** ***
Stellar Recovery is in receipt of a complaint filed by Man *** ***Our records indicate that we did receive a Charter Communications account (8***130957) in our office on 8-23-for a *** *** for services at *** *** ** *** *** ** *** The account was placed with a
delinquency date of 11-6-Stellar sent letters regarding the account to Mr*** on 8-26-2016, 9-29-2016, 11-7-& 1-10-regarding the account in our officeMr*** has not attempted to contacted Stellar directly regarding this accountOn 4-25-the client Charter Communications recalled the account from our officeAll credit reporting was submitted to be deleted on 4-29-Mr*** will need to reach out to the client Charter with any further questions regarding this account as it is no longer in our office
Stellar Recovery is in receipt of a complaint filed by *** ***Our records indicate that we did receive a *** Network account (8***724161) in our office on 1-9-for a *** *** for services at Ms***s current addressThe account was placed with a delinquency date of 5-13-
Our records show a letter being sent by Stellar to Ms*** 1-14-On 1-20-Stellar began to attempt to contact Ms*** on her telephone number ###-###-#### Stellar spoke to Ms*** on 3-6-at telephone number ###-###-####, where she advised Stellar of the reasons regarding her disputeMs*** advised she was refinancing her home and wanted to pay the balance for a deletionStellar advised that we follow the Fair Credit Reporting Act Guidelines and would update the account as paid in full if the balance was paidThe Stellar agent advised Ms*** that a letter was sent to her on 1-14-regarding the balance in our officeMs***s account was placed in a disputed status and validation of debt has been requested from the client *** Network and will be sent upon receiptOn 3-9-Ms*** called Stellar to make the payment in fullThe account will be updated as paid in full disputed unless Ms*** is no longer disputing the account
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Stellar Recovery is in receipt of a complaint filed by Antonio AlonsoOur records indicate that we did receive a Comcast account (87***66981) in our office on 12-26-for an Antonio *** for services at N Highview AVE Addison, IL The account was placed with a delinquency date
of 9-25-On 2-19-Mr*** paid the settlement balance of $directly to Stellar RecoveryMr*** contacted our office for a settlement paid in full letter on 3-20-The letter requested was sent to Mr*** on 3-20-Stellar received a CFPB complaint on 3-13-and responded to Mr*** regarding the accountValidation of debt was requested from the client Comcast and provided to Mr*** on 3-16-Stellar has not made any attempts to contact Mr*** since Mr*** is welcome to reach out to our Director of Compliance *** *** at ###-###-#### for any further assistance related to this account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: as stated by Stellar they received a
communication from *** in regards to my account, however Stellar did not contact me in regards to them owning the debt or where I was to send said payment. Stellar stated the following: The first letter was sent to *** *** on 6-1-regarding the account in our office. As to what address was this letter sent to me if it was sent to their offices. *** communication has contact information with me and expressed they had sold my account. RGS Financial services had this account prior. Being that this is a new collection agency, according to the FRCA I am to be notified of said debt. I was not given a notification or option to address the issue with Stellar Recovery.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because I wante Stellar Recovery to remove
the negative remark from my credit reportOnce that is done I will accept their offer
Regards,
J*** ***
It appears as though there may be some confusion regarding how to open the letter which our team is more than willing to assist *** ***In the letter sent to *** ***'s email address there was a reference/file number provided; however to protect her personal information *** *** is
required to provide her zip code to open the letter At this time *** has sent a delinquent account to our office in the amount of $for services at *** *** *** *** is more than welcome to contact one of our agents to obtain more information regarding this account
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: there are two
companies reporting this so called account on my credit and if they can’t immediately provide debt validation and also proof they are allowed to collect on this debt they need to remove trade line from my all credit agencies until this information is provided and they have never contacted me prior to reporting to my credit.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
***
***
Stellar has requested validation of debt for these charges from the client Comcast and will send this information to Ms*** upon receiptI can be reached directly at ###-###-#### if Ms*** has any additional questions regarding her accountMy name is *** *** and I am the Director of Compliance
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: Regarding the response "The letter
Ms*** requested does not exist in our office and Stellar does not make specialty letters as all letters must be approved by our Attorney’s prior to being sent." Hayden and *** *** stated they could and would in fact provide the letter/email stating they would remove all corespondents of their companies report from all bureausI have no reason to fabricate these detailsPlease review both recorded conversations with both so called managers (Oct31, was the last call) before you make subtle remarks
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me. I will check my credit report again the first week of December to confirm that this account has been removed.
Regards,
Stellar Recovery is in receipt of a complaint filed by *** ***Our records indicate that we did receive a Comcast account (8***523089) in our office on 8-24-for a *** *** for Services at *** *** ** *** ** ***Ms*** was advised on 9-6-that the
account was scheduled to report to her credit reportMs*** made two payments towards the balance of $The first payment of $was made by telephone on 9-6-2016, the second $payment was made via our web portal on 10-17-On 2-16-and 2-17-Ms*** was advised that Stellar follows the Fair Credit Reporting Act guidelines and that if the account was paid in full, it would be reported to her credit report as a paid in full account
Stellar Recovery is in receipt of a complaint filed by *** ***Our records indicate that we did receive a Comcast account (899***5036) in our office on 10-8-for a *** *** for services at ** * *** *** *** * *** ** ***On 3-17-Stellar spoke to Ms***
where she advised that she was going to pay the client Comcast directlyOn 5-27-Stellar received payment in full that was made directly to the client ComcastOn 6-3-the account was updated as paid in full in accordance with the FCRA guidelinesStellar received a telephone call from MsHodge on 3-17-regarding a request for a deletion since she is purchasing a homeStellar advised Ms*** that the account was updated as paid in full with the credit reporting agencies and that Stellar is in accordance with the Fair Credit Reporting Act guidelinesBased on Ms***s dispute in this complaint, Stellar will request Validation of debt from our client Comcast and it will be sent upon receipt
Stellar Recovery is in receipt of a complaint filed by John SwindleOur records indicate that we did receive a DISH Network account (8***549833) in our office on 6-1-for a John SwindleThe account was placed with a delinquency date of 9-26-The account has been closed in our office
and returned to the client DISH NetworkAll credit reporting has been submitted to be deleted, please allow time for the credit reporting agencies to make the adjustments
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Complaint:
I am rejecting this response because: Stellar recovery reached this debt which has been paid to *** in full
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: to my knowledge the term automatic
diaper was not used when asking if I denied permission to receive further callsI'd like to hear the recorded call
Regards,
*** ***
Stellar Recovery is in receipt of a complaint filed by Man *** ***Our records indicate that we did receive a Charter Communications account (8***130957) in our office on 8-23-for a *** *** for services at *** *** ** *** *** ** *** The account was placed with a
delinquency date of 11-6-Stellar sent letters regarding the account to Mr*** on 8-26-2016, 9-29-2016, 11-7-& 1-10-regarding the account in our officeMr*** has not attempted to contacted Stellar directly regarding this accountOn 4-25-the client Charter Communications recalled the account from our officeAll credit reporting was submitted to be deleted on 4-29-Mr*** will need to reach out to the client Charter with any further questions regarding this account as it is no longer in our office