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More Than Moving For Seniors, Inc

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Reviews More Than Moving For Seniors, Inc

More Than Moving For Seniors, Inc Reviews (52)

Case Number: ***Client first called at the end of April. *** *** sincerely regrets not having returned the call sooner, and wishes it had done so in advance of Client’s feeling the need to take complaint action. When Client elected to consign items with ***
***, sister company to More Than Moving, she signed an agreement that defined payment terms as follows: “Checks for consignor proceeds will be mailed no sooner than days following the end of the month in which the item sells.” Two points are germane: Payout date is determined by when an item sells, not by when it is received into inventory. Payout is not promised within a prescribed period. Payment timing is at Company discretion, and Client’s account is scheduled for payment.As it is *** *** desire to maintain a good relationship with Client, to resolve her concern amicably, and have the complaint withdrawn immediately, *** *** will pay the account in full on May 10, 2016, and hopes Client agrees such arrangement is satisfactory

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

[A default letter is provided here which indicates that the business has not responded to you directly.? If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by More Than Moving For Seniors, Inc? regarding complaint ID
***
Regards,
*** ***

Ms*** and I met today and our company is in the process of addressing her concerns? Will update response when we have completed the process.?

October 25,
2016Revdex.comComplaint
ID:? ***It is with
great regret that we now read Client’s complaint regarding services completed
in March 2016.? She is correct in her
assertion that an item was missing when More Than Moving redelivered her
household goods out of
storage, and that a chair was damaged.? But we disagree on some of the facts of the
narrative.? Numerous
attempts were made to contact Client.? In
conversations with our staff she stated she did not recall receiving all
messages, and she had been too upset and busy with work to reply.? We were unable to proceed in resolving her
claim until she provided her requirements for her missing mattress foundation
regarding type of wood, dimensions, thickness and finishingRegarding
her chair:? all four chair legs were
loosely attached to the frame of the chair and the wood was dry-rotted when the
chair was picked up.? When the movers put
down the chair, one leg snapped.? Our
staff person, a carpenter and furniture maker, repaired the break; however, it
still was loosely connected like the other three legs.? More Than
Moving executed resolution of the claim, though we agree that it was not as
timely as would have been preferred due to delays by both parties.? We further believe it unreasonable for Client
to ask for a full refund of moving expenses--$1352--especially as she completed
a survey telling us how delighted she was with her moving experience!? We certainly
have appreciated Client’s patronage of our consignment store, but believe we
have fulfilled our obligation and that it is unfortunate that Client many
months later is asking for further consideration

[A default letter is provided here which indicates that the business has not responded to you directly.? If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by More Than Moving For Seniors, Inc? regarding complaint ID
***
Regards,
** *** ***

Company sincerely regrets that Client has been inconvenienced and concerned, and that this Complaint was made prior to completion of Company efforts to resolve her claim? As the issue has been addressed as of this writing, the following is simply a review of actions taken by Company on
Client’s behalf.? ? Company moved Client on 10/26/16, and received Client’s complaint on 11/15/? As Client notes, Company Dispatcher visited her home (on 11/30/16) to view the appliance to determine if there were visible damage that could be the source of her complaint? As no damage was apparent, Dispatcher then contacted the plumbing company that had been hired to disconnect and reconnect the appliance? The plumbing company sent a representative to Client’s home on 12/6/16, who determined there was no damage caused by their service? Company then contracted with an appliance repair service on 12/12/16, to make a service call to assess the damage claim? Repairman visited Client on 12/15/16, and repaired the appliance at Company expense.? ? Company is appreciative of Client’s business, and sincerely hopes Client is satisfied with the resolution

[A default letter is provided here which indicates your acceptance of the business's offer.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
I have accepted More Than Moving's repair? However, no one came to my home from the plumbing company; that is pure fabricationEven so, I had no plumbing problem but a mechanical, washing-machine repair problem requiring a washing machine repairman? Had a repairman been sent immediately after the claim was received, it would have been helpful? ? Moreover, had the dispatcher who came to my home more than two weeks after the Company received the signed complaint form looked under the washer he would have seen the damage.The date of the complaint quoted by More than Moving reflects the date the signed form was received by the company? It had taken several days for me to receive the company's 'damage claim' form in the mail after I requested it and several more days for it to reach the company via US mail? Nevertheless, according to More Than Moving's own records, it was almost a month after the company received the "claim form" before a repairman was actually to my home.More Than Moving needs to understand major appliances such as washes are vital and when they damage a vital appliance it is vital that that appliance be repaired with alacrity.*** *** ***

Revdex.com:
I have been contacted by More Than Moving For Seniors, Inc, but they did not refer to complaint ID ***They provided partial payment, with an agreement to pay in full on March 1.?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear Ms. [redacted]: More Than Moving For Seniors, Inc. I am replying to the letter from the Revdex.com to Susan's
Selections, dated July 6, 2015. The complaint was filed by Ms. [redacted] and
concerned items she bid on in an internet auction that we conducted in a
client's home. When people register...

to bid on one of our internet auctions,
they agree to the terms and conditions described in the auction. One of the
terms gives the date when winning bidders can pick up the items they won. Also
in the terms it states, "Lots which are not picked up will be considered
abandoned and will be disposed of at the auctioneer's sole discretion."
Ms. [redacted] was aware of this when she registered and admitted repeatedly in
phone conversations that she made the mistake by not picking up her items at
the described time for pick up. The auction items were valued at $28 plus sales
tax and a 15% buyer's premium (total of $33-91) and were in a client's home and
Susan's Selections didn't have access to the client's home after the pick-up
date of the auction. Ms. [redacted] was aware of our policies, as she had bid on
previous auctions. She had been told by four members of our staff that based on
our policy·, her items were abandoned. Susan's Selections acted in a
professional manner throughout this situation and believes that we have done
nothing inappropriate. To mitigate this situation, Susan's Selections is
willing to refund Ms. Brown's bid of $33.91 - only because it seems to be the
most efficient way to resolve this concern. Ms. [redacted] states in the complaint
that the disputed amount is $263.11. The amount of the abandoned items is
$33-91 - the invoice is enclosed. The difference in the two amounts ($229.20)
is not defined and Susan's Selections believes it does not owe  Ms. [redacted] this amount.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]Revdex.com:At this time, we have been in contact with the company (only because of our multiple attempts), but...

nothing has been resolved. Our missing items have not been found, and our damaged furniture has still not been returned to us. Our damaged items were picked up from our house a month ago and there has been no attempt by the company to let us know the status. We have now been in our new house for over 2 months and we are still having to fight to get our belongings fixed and returned.Regards,[redacted]

Ms. [redacted] was scheduled for payment in advance of receiving the Revdex.com complaint.  In fact, a check for the full amount due, $60.25, was mailed to Ms. [redacted] on February 22, 2016.  We regret the delay and her concern. Linda [redacted]Chief Operating OfficerMore Than...

Moving/Susan's Selections4909 West Marshall StreetRichmond, VA  23230804-232-6480[redacted]www.MoreThanMovingInc.comwww.SusansSelections.com /> Ms. Matthews was scheduled for payment in advance of receiving the Revdex.com complaint.  In fact, a check for the full amount due, $60.25, was mailed to Ms. Matthews on February 22, 2016.  We regret the delay and her concern.
 
Linda [redacted]
Chief Operating Officer
More Than Moving/Susan's Selections
4909 West Marshall Street
Richmond, VA  23230
804-232-6480
[email protected]
www.MoreThanMovingInc.com
www.SusansSelections.com

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by More Than Moving For Seniors, Inc regarding complaint ID...

[redacted]. WHAT OTHER STEPS DO YOU SUGGEST? I KNOW YOU HAVE RECEIVED OTHER COMPLAINTS REGARDING THIS COMPANY.
Regards,[redacted]

Debbie called stated that Mrs. [redacted] has a check in the amount of $[redacted] coming to her. The check was sent out in the mail today 1/27/2017. Debbie attempted to contact Mrs. [redacted] but couldn't reach her, she stated that Mrs. [redacted]s mailbox was full so she couldn't leave a...

voicemail.

Revdex.com:
I have been contacted by More Than Moving For Seniors, Inc, but they did not refer to complaint ID [redacted]. They provided partial payment, with an agreement to pay in full on March 1. 
Regards,
[redacted]

Dear Ms. [redacted]: More Than Moving For Seniors, Inc. I am replying to the letter from the Revdex.com to Susan's
Selections, dated July 6, 2015. The complaint was filed by Ms. [redacted] and
concerned items she bid on in an internet auction that we conducted in a
client's home. When people register to...

bid on one of our internet auctions,
they agree to the terms and conditions described in the auction. One of the
terms gives the date when winning bidders can pick up the items they won. Also
in the terms it states, "Lots which are not picked up will be considered
abandoned and will be disposed of at the auctioneer's sole discretion."
Ms. [redacted] was aware of this when she registered and admitted repeatedly in
phone conversations that she made the mistake by not picking up her items at
the described time for pick up. The auction items were valued at $28 plus sales
tax and a 15% buyer's premium (total of $33-91) and were in a client's home and
Susan's Selections didn't have access to the client's home after the pick-up
date of the auction. Ms. [redacted] was aware of our policies, as she had bid on
previous auctions. She had been told by four members of our staff that based on
our policy·, her items were abandoned. Susan's Selections acted in a
professional manner throughout this situation and believes that we have done
nothing inappropriate. To mitigate this situation, Susan's Selections is
willing to refund Ms. Brown's bid of $33.91 - only because it seems to be the
most efficient way to resolve this concern. Ms. [redacted] states in the complaint
that the disputed amount is $263.11. The amount of the abandoned items is
$33-91 - the invoice is enclosed. The difference in the two amounts ($229.20)
is not defined and Susan's Selections believes it does not owe  Ms. [redacted] this amount.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
I have accepted More Than Moving's repair.  However, no one came to my home from the plumbing company; that is pure fabrication. Even so, I had no plumbing problem but a mechanical, washing-machine repair problem requiring a washing machine repairman.  Had a repairman been sent immediately after the claim was received, it would have been helpful.   Moreover, had the dispatcher who came to my home more than two weeks after the Company received the signed complaint form looked under the washer he would have seen the damage.The date of the complaint quoted by More than Moving reflects the date the signed form was received by the company.  It had taken several days for me to receive the company's 'damage claim' form in the mail after I requested it and several more days for it to reach the company via US mail.  Nevertheless, according to More Than Moving's own records, it was almost a month after the company received the "claim form" before a repairman was actually to my home.More Than Moving needs to understand major appliances such as washes are vital and when they damage a vital appliance it is vital that that appliance be repaired with alacrity.[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by More Than Moving For Seniors, Inc regarding complaint ID...

[redacted].
Regards,
[redacted]

The customer has been provided a refund of [redacted]. This amount was agreed upon and has been sent to the customer.

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Description: Moving & Storage Company, Moving Assistance - Packing, Unpacking, Organizing, Consignment Service, Movers, Estate Liquidators

Address: Richmond, Virginia, United States, 23230-3120

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