Motion RC, LLC

Initial Business Response /* (1000, 5, 2015/08/20) */
Contact Name and Title: *** ***, Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@motionrc.com
Mr***'s claim is that the Freewing F-90mm *** Jet he purchased from Motion RC was defective because the landing
gear broke during one of his landingsOur team of experts reviewed the flight video of this customer's incident, and it clearly shows a dead stick (no throttle) landing at an approach angle which is way too steep and a rate of descent which was way too fastThe result of this poor landing was a broken landing gearThe hard impact can clearly be heard when the aircraft hits the groundThe landing posture of the aircraft in the customer's video is more than twice as steep as the proper landing posture as shown in our product demonstration video onlineThe customer exceeded the safe operation threshold for this aircraft and is solely responsible for the damage that the jet incurredThe product in question is listed on our website as an "Expert" level jet aircraft, and avoiding a dead stick landing when flying this type of jet is common knowledge to an expert
The customer, in his own words, said that he has "never flown a jet like this" and also said it is "over my head" so the customer does not have the expertise to realize how a proper landing of a 90mm thrust vectoring jet should be executedUnfortunately, the person who flew the jet made multiple errors but the customer does not possess the expertise to realize thisThe broken landing gear was clearly pilot error and was in no way attributed to a product malfunction or defect
Furthermore, the customer provided video clearly showing that the nose gear and missile pylons are intact immediately following the crash (the video never stopped filming)However, when we asked the customer to provide photos of the damage, his photos showed that the missile pylons and nose gear had been broken off the aircraftThese inconsistencies are concerning to us because they imply that the model was crashed on another occasion not shown on the video
Motion RC prides itself on its successful track record of providing the best products and best service in the entire RC industryOur A+ Revdex.com and star *** shopping rating are evidence of our commitment to our customersWe always attempt to solve customer issues quickly and fairly and do whatever possible to satisfy our customerIn cases like this where the issue is clearly not product related (pilot error) we provide the customer with direct, honest feedback and even try to give them advice to avoid future mishaps and help them improve their flying skillsUnfortunately, because Mr***'s product damage was clearly attributed to pilot error, we are unable to provide a replacement plane or replacement parts

I have been a drone pilot for approximately yearsI am looking at an early retirement and decided rc planes was the next stepI can't say enough good things about the guys at Motion RCI stumbled onto them via a Google search and I'm glad I didTheir support people are the best I have ever dealt withTheir shipping is fast and the products they handle are Grade A No worries if you are considering doing business with them!

After a lot of problems with other rc cie, I found MOTIONRC and i'm very please with an excellent service, fast shipping and spares parts available for all there productMy next order will be with themPierre from *** ***

Great Company! Superfast Customer service and they stand behind their products 100% I had an plane retract that I had ordered from Motion RC that was not workingI sent (1) "ONLY ONE" email to Motion RC and incredibly before I could even respond to the company's email they had already sent me a new replacement retract, no charge for shipping! and sent a courtesy notice apologizing for any inconvenience" Wow" is all I can say! A True warranty replacement without any hassles I have never left a online review before, but after experiencing this Company's super service to its customer's I felt compelled to Great job Motion RC I will "definitely" be buying more items from your company!

...wellwhat should I write about Motion RCsince everyone all ready known they are the BEST? Best in selections, Best in prices and most of all Best in SERVICESTheir Advs is straight forward and in details, what you see/read is what you get, no gimmicks, no hidden costsFree Shipping for anything over $I have been only in RC hobby for about 2-1/years, the last 6-moths I just then started in rc planes and then "discovered" Motion Rc very recentlyI browse their website almost everyday and I just buy buy buyas fast as I can put these planes togetherThe very last airplanes (out of now, propellers and jets; yes a week is too many in this case, I know ; ) ) that I bought were from MRC; I only have flown out of them and the rest are still on my shelves, tables for "trophies"My only regret was: why didnt I find this website sooner?? Oh well, late is still better than neverMotion RC is my only Source for RC planes from now on and for LIFEI am placing more orders as I am writting this, one is Critical Mass and one for Yake Yeah, I know, it will be months (is the earliest) that I can catch up with these twobut what else can I say, I am in LOVE

them the beautiful work on the site, clean, direct, objective and intuitive, Nice work guy's!!!

I had an issue with a battery purchased from Motion RCThey took care of the problem immediatelyExcellent company to work with!

The two main things I look for when deciding what vendor to order from for my hobby needs are easy ordering, fast shipping, and if there's a problem prompt customer serviceMotion RC is on the top of my listSame day shipping and quality products is what they offerYou can't go wrong with Motion RCI've dealt with Wayne and over the last few years they have always stood behind there products

Motion rc is highly recommended by me??

The Best Customer Service in the industry Would highly recommend them for all of your RC modeling needs

Ordered parts from Motion and they were delivered in a very timely mannerI will be dealing with them in the future, AJ ***

Motion RC is one of the best if not the best vendor I have ever dealt with, I have purchased many airplanes and parts from them Every step of the purchase process is top notch, easy to navigate web page, order/shopping cart process is fast and simple to understand, shipping is unusually fast (within hrs) and within an hour or two they send a tracking numberTheir shipping department does a great job packaging the products, I've never received a damaged itemI have had a few electronic parts that failed within the warranty period and Motion shipped out a replacement immediately
Motion RC is my first stop for all my RC needs

Motion RC, is the Best place that I have found in getting really good RC planes and Jets that they offerI have been dealing with them for 1/years now, I would tell other to look them up 1st before looking up another company

I had an issue with a purchase from Motion RC that resulted in the loss of a modelWayne and everyone at Mt ion RC stepped up and replaced my loss in a very timely mannerI would recommend them for any of your Hobby needs!

Initial Business Response /* (1000, 5, 2014/06/02) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
***
Thank you for speaking with me on the phone last week and explaining your situationI sincerely apologize that you
had difficulty resolving your product issue and that you did not receive the appropriate level of service when contacting Motion RC technical supportI can assure you that this is not the norm, in fact, Motion RC is known in the Radio Control Model industry for providing exceptional customer service as evidenced by our star *** rating, the thousands of 10/reviews on ***, and thousands of accolades posted in RC GroupsWe take your issue very seriously as it is our first and only complaint on the Revdex.com websiteAs we discussed during our phone conversation, we have approved the return of your DJI Phantom Vision + and will be providing you with a full and prompt refundWe hope that we have the opportunity to regain your trust and show you that Motion RC is the most customer centric company in the RC industry
Respectfully,
***
Initial Consumer Rebuttal /* (2000, 7, 2014/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After the Revdex.com contacted Motion RC the owner looked into my return request and called me right away on the phone to apologizeMotion RC offered me a full refund and also paid for return shippingThe refund has now gone through and I am satisfied with the response and actions of Motion RC

Motion rc has awsome customer service and was very promped in getting my order to meMy airplane had a faulty servo and they sent out a new one first classI will be buying my next plane from them for sure

The customer ordered two lithium batteries. I communicated with the customer and explained that the US Postal service does not allow Lithium batteries to be shipped to Canada when they are not contained in equipment. The specific regulations can be found...

here: https://about.[redacted].com/postal-bulletin/2012/[redacted]/html/updt_00...⇄ apologized for the error on our web site that allowed him to pick an invalid shipping method for lithium batteries. I explained the shipping regulation which prohibits the shipping of his order and I offered an alternative. Customer decided to cancel the order so I immediately cancelled the order and provided a refund. This would have been handled sooner but we were closed for the Easter holiday weekend so we handled the issue immediately today (the Monday after Easter).  We corrected the mistake in our web site programming that allowed the customer to pick a shipping method that was not allowed for lithium battery shipping so this problem does not happen again in the future. Refund documentation attached.

Motion RC is the best internet RC company I have ever delt with. Very few issues with the equipment. When there is, they are quick to resolve the issue.

It is a pleasure to do business with Motion rc. They ship your order out very fast. I have ordered several things and received them fast and in good condition. All the guys at the field talk about the fast shipping and good service as well. Good job Motion rc.

I wanted to let you know of the excellent customer service I received from Michael. I was in the process of purchasing the FlightlineRC P-38L Lightning and I had questions. He was able to answer every single question and concern I had and even more. He told me of his experiences with his Lightning and gave me suggestions that helped me with my decision making. Please tell him how appreciated he is and to keep up the good work. He is an outstanding asset for your company.