Motorcycle Superstore Inc

We are sorry for the issue with your order and I hope the replacement is working fine and exactly what you wanted. I see that it was delivered on 6/and we have received the incorrect item back. Again we are sorry for the inconvenience. Thank you

It was an oversight on our part the shipping has been refunded

We called Mr*** and have informed him that he would get a complete refund for his items, he stated that he was fine with our actions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Customer was refunded in full, $on 5/and $on 5/

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Funds were released and refunded back to the customer, Mr *** was called and inform of our action to correct the error

This order was actually lost in shipping as a label was created and picked up by carrier, but never scanned into their facility
Contact with the customer has been made, refunding the cost of the product, replacing the order at no charge and issuing a gift check for the inconvenience
Customer seemed satisfied with this arrangement

Revdex.com:I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will send the merchandise back tomorrow, July 2, and will await a refund Thank you for the quick response. Sincerely, *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

We reach out to the customer and accommodated her request

We refunded the customer $on 5/and an additional $on 6/

The problem with the shipment of the order is actually that it is to go overseas to an APO addressWe have made two attempts to ship it but can't complete it because the carrier says unable to validate ship to address.
We are reaching out to the customer to get an alternative
addressWe have also refunded all monies and will provide the item at no charge if we can obtain a valid shipping address

We have been able to establish contact with the customer to review items purchased and discuss a mutual resolutionThe customer was happy at the end of our discussion

We have refunded Mr*** in full and have tried to reach him since but only get his voice mail. We're not really sure what else he's looking for, we feel that this has been resolved but if he still has questions or concerns we would need him to respond to our calls

We reached out to Mr*** and informed him the we would give him the debate sum, he was fine with it

Complaint: ***I am rejecting this response because:You claim that I filed a dispute with *** -- but you failed to mention that you REFUSED/DECLINED my refund request through ***. You chose to deny me remedy through ***, so I escalated this to the Revdex.com. I am well within my right to do so. I am also within my right to take you to small claims court.All you have done to this point is ask YOUR CUSTOMER to perform: 1. Give you my credit card so you can charge me twice for the item I never received, orSpend my time/gas/energy to drive to a *** location to drop off the item you sent in error Did you know that my entire contact with your company has been absolutely horrid? Not once did anyone apologize for what happened to my order. You also make a claim in your response to the Revdex.com complaint that is very dubious. You stated "The vendor mis-labeled" the item. I still have the item in my possession, you have not seen it, I have not stated how it was marked nor offered any photographs -- how can you empirically state that this was the fault of the vendor and not your own error? YOU are the one that sent this item to me. IT WAS YOUR RESPONSIBILITY to make sure I received the correct item. This is what you are expected to do. You failed to do that, and your response to a customer complaining is to blame them?You need to take responsibility for your screw up. If this were my error, I would have no problem providing a credit card to get the correct item cross shipped. But this error is 100% the fault of Motorcycle Superstore and yet, you have not done anything to try and make this right. You only tried to get me to pay for my item a second time (which is absurd to say the very least), and to run off to *** at your beck and call. Not happening. I am a nurse and I work nights. You already inconvenienced me by sending the wrong item, now you want me to interrupt my sleeping schedule to visit *** during business hours.*** can pick up your box:1. By you shipping the correct item to me, and I can give your return to the driver -- at no additional charge to either of us(They deliver about the time I'm getting up for work) I did order an item from *** but sadly it delivered via *** so I could not hand your return to the driver.2. You scheduling *** to pick up the package -- at your expense. Following that, an immediate refund of my entire transaction. (Pick*** come at the end of the day, again -- when I'm getting up for work)Don't ask your customers to fix your mistakes for you -- Especially those that are already irritated that you tried to get them to pay twice. There is a third option -- you can pick up the box in court.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We do apologize for the issue with the price matches and we will be more than happy to price match that order for you.  Being that you were placing the order thru [redacted] you will need to replace the order then call or email us with that order #.  The cancelled order # [redacted] has been...

noted that the price match will be honored and again we are sorry for the inconvenience this has caused you.Thank you

This order has now been delivered and we received confirmation from the customer. We also issued 2 complimentary gift checks for the inconvenience.
 
See attached email chain from the customer. 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]