Motorcycle Superstore Inc

Complaint: [redacted]I am rejecting this response because: I have not received a full refund of $80.01(total price with parts and tax ) I was only given $73.00 they...

haven't refunded the total amount paid also the items where shipped back.(ups [redacted]  delivered Monday,  05/23/2016 at 10:07 A.M.  at the office and signed by Sanders )    Im still waiting on an additional $7.01 for a full refund total of $83.01 on order [redacted] I still haven't received a full refund Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: After 15+ calls to this company, I spoke with over 5 employees. Not one manager EVER REACHED OUT TO ME! Not one phone call or email was sent to me to try to obtain a "ALTERNATIVE" address. The professionalism of this company is absolutely ridiculous. After being promised on multiple occasions I would be contacted back, NOT ONE CALL. I had to keep calling them. That is the only reason anything was done about this order. It was then shipped to my house, now I have had to pay shipping for this product because the company could not for the life of any employee there figure out that they DO NOT ship to an APO box. It was a simple error that should have been identified the first time they were called. That would not have been an issue. It is the fact that they took a month and 10 days to figure this out. Then took an additional week to have it rushed to my house here in the states so that I could ship it to him. Granted I am not sure how I was able to ship via UPS when they were not able to. Regardless this company truly needs to work on there customer service skills as they do not have but probably around 10 employees in the office. They can figure out how to fix problems a lot quicker than making a customer wait on hold for 30-45 minutes at a time without any, "hey were still working on your issue." That would be a resolution for everyone who has ordered from this company. Oh and possibly getting managers who know corporate's number. 
Sincerely,[redacted]

We reached out to the customer apologizing for the difficulty in reaching us and the delay on the refund. The refunds were processed though and the customers concern should be resolved.

We apologize for any inconvenience and will refund the shipping.

We reached out to Mr. [redacted] and left him a voice mail informing him that the items in question are being shipped directly from the manufacturer.  We will continue to reach out to him.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  Although they only did the right thing begrudingly and after I got the Revdex.com involved, at this point in time they have done what they should have done in the first place so I accept their response to the complaint.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: Please see new chat transcript from another order below. The customer service rep states that the advertised shipping estimator doesn't actually reflect true shipping conditions and just displays what the customer wants to see to get the sale. This is false advertising and a bait & switch sales strategy, they lure the customer in with the promise of product shipping that day if they place the order by the specified time but in reality it doesn't matter when the order is placed and most of the time the order wont ship when it was supposed to. The reason I placed the order with this vendor was because I needed product quick and they advertised they would ship same days ordered but that was a lie. 
From: [email protected] [mailto:customersupport@motorc...⇄ June 01, 2016 8:42 AMTo: [redacted]Subject: Chat Transcript for Session : [redacted]
 
Thank you for taking the time tochatwith our customer care team, a copy of your transcript is listed below
Jeffrey:Thank you for contacting Motorcycle Superstore Customer Support. Please give me one moment while I review your question.
[redacted]:when will my order ship?ORDER NUMBER: [redacted]
[redacted]:i expected it to be delivered today
Jeffrey:that is estimated unfortunately that could not be possible since we were not openon Mondaydue to the holiday unfortunately, estimated to ship today and be to you on friday
Jeffrey:I do apologize for the delay
[redacted]:i placed the orderMondaywith your website stating it will shipTuesday?
[redacted]:why hasnt it shipped already and why would your website claim that it would? this is false advertising
Jeffrey:that why when you checkout we give you estimated delivery date not guaranteed delivery date.
[redacted]:you havent even shipped the product and its your estimated delivery today
Jeffrey:I do apologize but we are backed up due to be off on the holiday
[redacted]:plus your website states if you place an order by a certain time product will ship, is this not correct?
Jeffrey:when we are not backed up than yes sir
Jeffrey:I am going to refund your shipping sir
[redacted]:thanks
[redacted]:can you also make sure it ships out today
Jeffrey:I am doing everything I can sir
[redacted]:also your shipping estimator advertised on your website should reflect actual shipping conditions not just what the customer wants to see. if your backed up due to the holiday your shipping estimator should also reflect this. This is a bait and switch
Jeffrey:unfortunately it can not catch up like that sir but I do agree
[redacted]:if product doesnt ship today I will have a little problem because your site says if I order again in the next 6 hours product will ship today
[redacted]:it actually can
[redacted]:so your saying that shipping estimator is just an automated number and doesnt reflect live shipping conditions on the floor?
Jeffrey:correct since it can not lync quick enough in some cases that why we have our IT guys working it since the system was updated
Jeffrey:I do apologize for the inconvenience but there is some kinks we are working out, not a lot of inventory can catch up with the program instantly so we have it as estimated delivery time due to that issue so we do not guarantee something we can not
Jeffrey:I am just being hones with you sir
Jeffrey:Do you have any other questions I may assist you with?
Jeffrey:Thank you forchattingwith Motorcycle Superstore. Have a good day!
Sincerely,[redacted]

We reached out to the customer this evening to discuss everything with them. After our conversation, we agreed to refund the customers purchase price. The customer was accepting of this.

Complaint: [redacted]I am rejecting this response because: I have not received my money back. When I receive my money I'll accept the resolution.
Based o. Their pattern I must get my money back before anything is resolvedSincerely,[redacted]

We processed a complete refund make to the customer's card.

Complaint: [redacted]I am rejecting this response because:THEY ARE LYING. I HAVE NOT RECEIVED A CALL FROM THEM AND DID NOT TALK TO THEM BY PHONE AFTER I...

PLACED THIS COMPLAINT. I CONSIDER THIS CASE CLOSED BECAUSE I DON'T KNOW THE OUTCOME AND HAVE NOT RECEIVED MY MONEY BACK OR AN ATTEMPT TO REFUND THE MONEY. I AM NOT OK WITH THEIR ACTIONS. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] I CONSIDER THIS CASE CLOSED. BUSINESS REFUNDED MY MONEY. WILL NOT PURCHASE ANYTHING ELSE FROM THE BUSINESS ANYMORE DUE TO THE THIS INCIDENT AND NO INCENTIVES.

The order for the windshield was replaced and delivered to the customer on 6/24/2016

We contacted the customer and informed him that he could return his item for a full refund.

Mr. [redacted] was sent the wrong item due to it being miss-labeled by the vendor, Mr. [redacted] has also filed a [redacted] dispute.  We have asked him to return the item the return label provided [redacted] return tracking # is [redacted] we are happy to refund him or replace with the correct...

item.. however it will take 3 to 5 business days to get that correct sku from the vendor before we could ship it out to him.  We are just asking that he return the incorrect item to us at no cost to him using the [redacted] return label.  As of today 6/2 the incorrect item has not been dropped off with [redacted] to be sent back.Thank you

Complaint: [redacted]I am rejecting this response because: This dispute remains open. I have had contact from the company, Lynn, but the company has not done what I was told it was going to do. I sent this E-mail on 7/8/16:
 
Hi Lynn,
Well its been three day since your call when you told me you were very sorry, explained the difficulty, and that you were issuing a full refund and having my purchase overnighted. Generous indeed, however absolutely nothing has happened since that conversation: no refund, no order delivered, no e-mails confirming any shipping, nothing. nada, zip The one exception is  the $30 gift certificate you said you would send, that came in this e-mail. However I would be highly reluctant to use it since actually fulfilling and shipping orders is clearly the company's weak point. Can not say I am not sorely disappointed yet again..
Please straighten this out and let me know what is going on...
Sincerely,
[redacted]
Original order number: [redacted] remains unfulfilled 10 days after ordering.....Sincerely,[redacted]

We will reach out to Mr. [redacted] and ensure that he is given a full refund for the item.

Per [redacted] we were informed that the address on the order was incorrect "[redacted] : 05/11/2015, 12:13 P.M... The street number is incorrect. This may delay delivery. We're attempting to update the address".  Due to this a "[redacted] will call was done"  We are sorry for any inconvenience this...

caused.  We did add a 5% discount to the order and refunded that to the credit card used and per [redacted] the tire has been delivered.  "Delivered On: Thursday,  05/14/2015 at 4:30 P.M. Signed By: [redacted] " Again we apologize for the inconvenience this has caused.Thank you