Mountain Mist

Account Inquiry: Deposit DisputeAccount Number: [redacted] Total Amount: $23.01Last Statement Date: 03/31/Last Payment Date: 04/05/Hello [redacted] and [redacted] ***, On behalf of Richardson Bottling Company, Inc., we thank you for being a valued Mountain Mist customer since 09/29/2009! This reply is to acknowledge that we have received your message and your Bottle Charge query has been processed by a member of our Account Management team.Your monthly bill for ***; [redacted] & [redacted] appears current in the amount of $and merely requires remittance by the statement due dateYour most recent payment of $posted on 04/05/This payment was received within the Terms & Conditions of your RBC Service Agreement.To improve your understanding of revolving inventory, Title, Fees and account holder responsibilities, we encourage you to review your Water Service, Coffee Service and Dispenser Rental Agreement and complete RBC Terms & Conditions presented at the onset of service.Upon signature the signing party, represented as an authorized agent of AcctNo.: [redacted] , acknowledged and accepted all Terms & Conditions of this agreement on behalf of ***; [redacted] & ***Once installation is complete, all rental properties remain under the care and responsibility of the account holder until termination and removal of Mountain Mist services.Rental - Title: All water bottle(s), dispenser(s), coffee brewer(s) and related equipment remain the exclusive property of RBCRental charges are generated monthly - Rental payments do not apply toward the purchase of the dispenser(s), brewer(s) and other related equipmentRental will apply on all dispenser(s), coffee brewer(s) and related equipment while in your possession and until which time as the rental properties are returned to RBC Revolving Inventory: Bottles and/or other Deposit Items become part of your inventory upon deliveryOnce applied, this inventory revolves on your account throughout the lifetime of service, resulting in total cumulative Deposits on Hand, or bottle inventory.Inventory Summary: Review of Acct# reflects the following properties were assigned to your location at the time Bottle Charges were applied: Rental Dispenser(s): 1-Cook N Cold Deposits: 3-Bottles on Hand While arranging for the Pithru Customer Service on 04/05/[10:59am] [redacted] reported the loss of 2-Bottles during a wind storm - representative advised of applicable charges and client acknowledged acceptance at this time.Sales Detail Report: The Sales Detail Report identifies any dates with a variance in your deposit inventoryA variance occurs when the quantity of bottles delivered does not equal the quantity bottles returned The first date listed will be the installation or SdateThis will be a positive entry The positive quantity indicates a net increase to the bottles or deposits on hand The negative quantity indicates a net decrease to the bottles or deposits on hand The last date listed will be the date before to the Bottle Charge date The Report Total reflects the total inventory assigned for Piservice, including the 2-lost bottles Note: Date(s) with the same quantity delivered and returned will be omitted from this report as no variance exists for that transaction.Inactivation: At the time of cancellation request your account had accumulated a total inventory of which only a portion were returned during Pick-Up.We understand that you may no longer have the missing item(s) in your possession however said items were billed according to RBC Terms & Conditions and therefore remain the responsibility of the account holder.Fees: You agree to pay RBC for any water bottles, dispensers, coffee brewers and related equipment that is lost or damaged while in your possession, wear and tear excepted.PiSummary: Review of Acct# [redacted] reflects the following properties are assigned to your location at the time of PiService on 04/18/2016: Rental Dispenser(s): 1-Cook N Cold Deposits: 1-Bottles on Hand If you have further questions, let us know how we may further assist you with your reply to this message or by contacting Customer Service at 800-232-or 253-535-6447, Monday-Friday, 8AM-5PM, PSTRemit payment online or by phone to avoid potential late fees!We appreciate your patience during your account reconciliationOn behalf of Mountain Mist, we value your business and trust this information has provided clarification of the remaining balance, displayed our dedication to fair and honest resolution.Sincerely,Mountain MistRichardson Bottling Company, Incdba Mountain MistPO Box 44427, Tacoma WA 98448-| 189th St E, Puyallup, WA 98375T: | T: | F: 253.539.4837E-Mail:[email protected] Us on:Web | Facebook | Twitter | Instagram | YouTubeFind Drink Up on:Web | Facebook | Twitter | Instagram REPLY TO THIS MESSAGE WILL BE PROCESSED IN THE ORDER RECEIVEDFor questions regarding this message, refer to the contact information listed above.Confidentiality Notice -This email transmission and any documents, files or previous email messages attached to it may contain information that is confidential or legally privilegedIf you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution or use of any of the information contained in or attached to this transmission is strictly prohibitedIf you have received this transmission in error, please notify the sender by telephone or return email and delete the original transmission and its attachments without reading or saving in any mannerThank you.©Mountain Mist, IncAll Rights Reserved

Account Inquiry: Billing DisputeAccount Number: [redacted] Total Amount: $19.53Last Statement Date: 12/31/Last Payment Date: 12/11/Hello [redacted] ,On behalf of Richardson Bottling Company, Inc., we thank you for being a valued Mountain Mist customer since 01/17/2011! This reply is to acknowledge that we have received your reply and your Revdex.com complaint # [redacted] response has been processed by a member of our Account Management team.Your monthly bill for Quality Maintenance Company appears current in the amount of $and merely requires remittance by the statement due dateThe most recent payment of $posted on 12/11/This account requires payment as defined within the Terms & Conditions of your RBC Service Agreement.To improve your understanding of your ongoing Billing Dispute, we encourage you to continue reading the following information regarding Invoices & Statements, Aging & Payments, as well as Revolving Inventory & Account Holder Responsibilities in conjunction with the documents provided in support of the balance due.Invoices: Invoices are generated on route for products and services provided for submission by E-Mail as defined by your account settingsInvoices are electronically submitted to the Bill To E-Mail following each transaction and reflect the Account Aging by transaction date for your account.Statements: Statements are generated on the first business day of each month for submission by Mail or E-Mail as defined by your account settingsStatements include all credit/debit transactions for the entire month of activity - Totals are not based on a usage estimate or average - You are billed only for products and services rendered each month.Previous Balance: The Previous Balance on your statement represents activity from your previous billing cycle.Payments: RBC terms are Net-30, any amount not paid within 30-days is considered Past Due and subject to finance chargesPayments are automatically applied to the oldest open balance when posted to a residential account.Past Due: If the amounts do not match, the remaining balance from the previous month will be included in the Amount Due and will also appear in the past due aging.Kindly review the copy of your Water Service, Coffee Service and Dispenser Rental Agreement and complete Terms & ConditionsUpon signature the signing party, represented as an authorized agent of [redacted] , acknowledged and accepted all Terms & Conditions of this agreement on behalf of Quality Maintenance CompanyOnce installation is complete, all rental properties remain under the care and responsibility of the account holder until termination and removal of Mountain Mist services Kindly review the Invoice Copies, from Jan 17, thru Dec 21, 2016, for a detailed review of the products sold, deposit returns and total revolving inventory.Sales Detail Report: Assigned inventory revolves on your account throughout the lifetime of service, resulting in a total cumulative bottle inventory or Deposits on HandThe Sales Detail Report identifies any dates with a variance in your deposit inventoryA variance occurs when the quantity of bottles delivered does not equal the quantity bottles returned The first date listed will be the installation or SdateThis will be a positive entry The positive quantity indicates a net increase to the bottles or deposits on hand The negative quantity indicates a net decrease to the bottles or deposits on hand The last date listed will be the termination or PidateThis will be a negative entry The Report Total reflects the total unreturned inventory following the Piservice Note: Date(s) with the same quantity delivered and returned will be omitted from this report as no variance exists for that transaction.At the time of Inactivation your account had accumulated a total inventory of which only a portion were returned during closure We understand that you may no longer have the missing item(s) in your possession however said items were billed according to RBC Terms & Conditions and therefore remain the responsibility of the account holder.If you have further questions, let us know how we may further assist you with your reply to this message or by contacting Customer Service at 800-232-or 253-535-6447, Monday-Friday, 8AM-5PM, PSTRemit payment online or by phone to avoid potential late fees!We appreciate your patience during your account reconciliationOn behalf of Mountain Mist, we value your business and trust this information has provided clarification of the remaining balance, displayed our dedication to fair and honest resolution.Sincerely,Mountain MistRichardson Bottling Company, Incdba Mountain MistPO Box 44427, Tacoma WA 98448-| 189th St E, Puyallup, WA 98375T: | T: | F: 253.539.4837Confidentiality Notice -This email transmission and any documents, files or previous email messages attached to it may contain information that is confidential or legally privilegedIf you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution or use of any of the information contained in or attached to this transmission is strictly prohibitedIf you have received this transmission in error, please notify the sender by telephone or return email and delete the original transmission and its attachments without reading or saving in any mannerThank you.©Mountain Mist, IncAll Rights Reserved

Complaint: [redacted] I am rejecting this response because: I am being billed for an extra bottle that I do not have and have not for a long timeI called Mountain Mist once a month for several months because the driver could not get the amount of bottles I wantedI wanted to down grade from to I did not even get any water in November or December when I cancelled and yet they are still charging me extraI spoke with Melissa on my last bill and I verified with her that if I sent in $ then I would be paid upThen they told me I owed them for a fourth bottle and I do not have thatAccording to the reviews on this company, this a common complaint against themThey are charging for bottles the customers do not haveI do not feel that I owe them anymore money since I verified the amount and paid the amount agreed on with their representative MelissaSincerely, [redacted]

Account Inquiry: Billing DisputeAccount Number: [redacted] Total Amount: $19.53Last Statement Date: 12/31/Last Payment Date: 12/11/Hello [redacted] ,On behalf of Richardson Bottling Company, Inc., we thank you for being a valued Mountain Mist customer since 01/17/2011! This reply is to acknowledge that we have received your reply and your Revdex.com complaint # [redacted] response has been processed by a member of our Account Management team.Your monthly bill for Quality Maintenance Company appears? current? in the amount of? $19.53? and merely requires remittance by the statement due dateThe most recent payment of $posted on 12/11/This account requires payment as defined within the Terms & Conditions of your RBC Service Agreement.To improve your understanding of your ongoing Billing Dispute, we encourage you to continue reading the following information regarding Invoices & Statements, Aging & Payments, as well as Revolving Inventory & Account Holder Responsibilities in conjunction with the documents provided in support of the balance due.Invoices: Invoices are generated on route for products and services provided for submission by E-Mail as defined by your account settingsInvoices are electronically submitted to the Bill To E-Mail following each transaction and reflect the Account Aging by transaction date for your account.Statements: Statements are generated on the first business day of each month for submission by Mail or E-Mail as defined by your account settingsStatements include all credit/debit transactions for the entire month of activity - Totals are not based on a usage estimate or average - You are billed only for products and services rendered each month.Previous Balance: The Previous Balance on your statement represents activity from your previous billing cycle.Payments: RBC terms are Net-30, any amount not paid within 30-days is considered Past Due and subject to finance chargesPayments are automatically applied to the oldest open balance when posted to a residential account.Past Due: If the amounts do not match, the remaining balance from the previous month will be included in the Amount Due and will also appear in the past due aging.Kindly review the copy of your Water Service, Coffee Service and Dispenser Rental Agreement and complete Terms & ConditionsUpon signature the signing party, represented as an authorized agent of [redacted] , acknowledged and accepted all Terms & Conditions of this agreement on behalf of Quality Maintenance CompanyOnce installation is complete, all rental properties remain under the care and responsibility of the account holder until termination and removal of Mountain Mist services Kindly review the Invoice Copies, from Jan 17, thru Dec 21, 2016, for a detailed review of the products sold, deposit returns and total revolving inventory.Sales Detail Report: Assigned inventory revolves on your account throughout the lifetime of service, resulting in a total cumulative bottle inventory or Deposits on HandThe Sales Detail Report identifies any dates with a variance in your deposit inventoryA variance occurs when the quantity of bottles delivered does not equal the quantity bottles returned The first date listed will be the installation or SdateThis will be a positive entry The positive quantity indicates a net increase to the bottles or deposits on hand The negative quantity indicates a net decrease to the bottles or deposits on hand The last date listed will be the termination or PidateThis will be a negative entry The Report Total reflects the total unreturned inventory following the Piservice Note: Date(s) with the same quantity delivered and returned will be omitted from this report as no variance exists for that transaction.At the time of Inactivation your account had accumulated a total inventory of which only a portion were returned during closure We understand that you may no longer have the missing item(s) in your possession however said items were billed according to RBC Terms & Conditions and therefore remain the responsibility of the account holder.If you have further questions, let us know how we may further assist you with your reply to this message or by contacting Customer Service at 800-232-or 253-535-6447, Monday-Friday, 8AM-5PM, PSTRemit payment online or by phone to avoid potential late fees!We appreciate your patience during your account reconciliationOn behalf of Mountain Mist, we value your business and trust this information has provided clarification of the remaining balance, displayed our dedication to fair and honest resolution.Sincerely,Mountain MistRichardson Bottling Company, Incdba Mountain MistPO Box 44427, Tacoma WA 98448-| 189th St E, Puyallup, WA 98375T: | T: | F: 253.539.4837Confidentiality Notice -This email transmission and any documents, files or previous email messages attached to it may contain information that is confidential or legally privilegedIf you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution or use of any of the information contained in or attached to this transmission is strictly prohibitedIf you have received this transmission in error, please notify the sender by telephone or return email and delete the original transmission and its attachments without reading or saving in any mannerThank you.©Mountain Mist, IncAll Rights Reserved

[redacted] ***, AcctNo.: [redacted] , entered into an agreement with Richardson Bottling Company, Incdba Mountain Mist on 04/14/Upon installation the authorized signing party acknowledged and acceptance all Terms & Conditions contained therein Terms including but not limited to Section 4, Title, and Section 7, Termination [redacted] contacted Customer Service on multiple occasions on behalf of [redacted] to discuss various billing concerns Client was provided a detailed explanation of charges by phone – information including but not limited to Terms & Conditions, revolving inventory and the validity of the charges as billed Attachments: Rental Agreement, Terms & Conditions, Final Demand, Customer Invoice LedgerOn behalf of Richardson Bottling Company, Incdba Mountain Mist we value all our accounts, big and smallOur company our goal remains to retain our customers and resolve disputes thru understanding, patience and transparencyWe hope our openness, communication and accountability has not only provided a better understanding of the transactions and outstanding balance, but also clarified the status of the account and displayed our continued dedication to fair resolution ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Account Inquiry:? Deposit DisputeAccount Number:? [redacted] Total Amount:? $23.01Last Statement Date: 03/31/2016? Last Payment Date:? 04/05/2016? Hello [redacted] and [redacted] ***, On behalf of Richardson Bottling Company, Inc., we thank you for being a valued Mountain Mist customer since 09/29/2009! This reply is to acknowledge that we have received your message and your Bottle Charge? query has been processed by a member of our? Account Management? team.Your monthly bill for ***; [redacted] & [redacted] appears? current? in the amount of? $23.01? and merely requires remittance by the statement due dateYour most recent payment of $posted on 04/05/This payment was received within the Terms & Conditions of your RBC Service Agreement.To improve your understanding of? revolving inventory, Title, Fees and account holder responsibilities, we encourage you to review your Water Service, Coffee Service and Dispenser? Rental Agreement? and complete? RBC Terms & Conditions? presented at the onset of service.Upon signature the signing party, represented as an authorized agent of? AcctNo.: [redacted] , acknowledged and accepted all Terms & Conditions of this agreement on behalf of? ***; [redacted] & ***Once installation is complete, all rental properties remain under the care and responsibility of the account holder until termination and removal of Mountain Mist services.Rental - Title:? All water bottle(s), dispenser(s), coffee brewer(s) and related equipment remain the exclusive property of RBCRental charges are generated monthly - Rental payments? do not? apply toward the purchase of the dispenser(s), brewer(s) and other related equipment.? Rental will apply on all dispenser(s), coffee brewer(s) and related equipment while in your possession and until which time as the rental properties are returned to RBC Revolving Inventory:? Bottles and/or? other Deposit Items? become part of your inventory upon deliveryOnce applied, this inventory revolves on your account throughout the lifetime of service, resulting in total cumulative Deposits on Hand, or? bottle? inventory.Inventory Summary:? Review of? Acct# 063367? reflects the following properties were assigned to your location at the time? Bottle Charges? were applied: Rental Dispenser(s):? 1-Cook N Cold Deposits:? 3-Bottles on Hand While arranging for the Pithru Customer Service on 04/05/[10:59am] [redacted] reported the loss of 2-Bottles during a wind storm - representative advised of applicable charges and client acknowledged acceptance at this time.Sales Detail Report:? The Sales Detail Report identifies any dates with a variance in your deposit inventoryA variance occurs when the quantity of bottles delivered does not equal the quantity bottles returned The first date listed will be the installation or? Set-Up? dateThis will be a? positive? entry The positive quantity indicates a? net increase? to the bottles or deposits on hand The negative quantity indicates a? net decrease? to the bottles or deposits on hand The last date listed will be the date before to the Bottle Charge? date The? Report Total? reflects the total? inventory? assigned for Piservice, including the 2-lost bottles Note:? Date(s) with the? same quantity delivered and returned? will be? omitted? from this report as no variance exists for that transaction.Inactivation:? At the time of? cancellation request? your account had accumulated a total inventory of which only a portion were returned during Pick-Up.We understand that you may no longer have the missing item(s) in your possession? however? said items were billed according to RBC Terms & Conditions and therefore remain the responsibility of the account holder.Fees: You agree to pay RBC for any water bottles, dispensers, coffee brewers and related equipment that is lost or damaged while in your possession, wear and tear excepted.PiSummary:? Review of? Acct# [redacted] ? reflects the following properties are assigned to your location at the time of? Pick-Up? Service on 04/18/2016: Rental Dispenser(s):? 1-Cook N Cold Deposits:? 1-Bottles on Hand If you have further questions, let us know how we may further assist you with your reply to this message or by contacting Customer Service at 800-232-or 253-535-6447, Monday-Friday, 8AM-5PM, PSTRemit payment online or by phone to avoid potential late fees!We appreciate your patience during your account reconciliationOn behalf of Mountain Mist, we value your business and trust this information has provided clarification of the remaining balance, displayed our dedication to fair and honest resolution.Sincerely,Mountain MistRichardson Bottling Company, Incdba Mountain MistPO Box 44427, Tacoma WA 98448-| 189th St E, Puyallup, WA 98375T:? |? T:? |? F:? 253.539.4837E-Mail:[email protected] Us on:Web? |? Facebook? |? Twitter? |? Instagram? |? YouTubeFind Drink Up on:Web? |? Facebook? |? Twitter? |? Instagram? ? ? ? ? REPLY TO THIS MESSAGE WILL BE PROCESSED IN THE ORDER RECEIVEDFor questions regarding this message, refer to the contact information listed above.Confidentiality Notice -This email transmission and any documents, files or previous email messages attached to it may contain information that is confidential or legally privilegedIf you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution or use of any of the information contained in or attached to this transmission is strictly prohibitedIf you have received this transmission in error, please notify the sender by telephone or return email and delete the original transmission and its attachments without reading or saving in any mannerThank you.©Mountain Mist, IncAll Rights Reserved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Thank you very much for your handling of this issue Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Like stated before, the documents support an invalid charge and I am not satisfied by Mountain Mist's response to the problem. Zero customer service and this is not a resolution. We wish we had never done business with this company or used its services. I will never, ever recommend Mountain Mist to friends or family in the future and will actively warn others to the fraudulent billing practices of this company. Completely irresponsible. I hope others reading through BBB will also read through their 24+ complaints on social media, the 10+ complaints on BBB and see it as a glaring red flag. Otherwise, you might also find yourself on the BBB lodging a complaint with them. Sincerely, [redacted] ***

Complaint: ***I am rejecting this response because: I paid the amount that was verified with MelissaThe reason I do not have the item you say I do is because your driver took it when he was having problems understanding how many bottles I wanted left at my doorEven tho I called in every month for several months in a rowYour driver could not get it rightIf he could not get the amount of bottles I wanted right, then how in the world could he get the right amount written down as to how many he took from my location? I am not sure of the process for this but if the driver picks up so many and leaves so many I would think there would be a processWhatever that process is, he got it wrongHe got it wrong just like he got it wrong several months in a row for the amount of bottlesI am extremely unhappy with this company and would never recommend it to anyoneThe way they have handled this is so unprofessionalThe complaints against them are for this very reasonWhen a customer closes their acct they get charged for extra bottlesThis is what is going on hereI am being charged here for something I am not responsible forSincerely,*** ***

Complaint: ***I am rejecting this response because:The problem here is incorrect billing and inventory tracking by Mountain MistI reviewed the attached documents provided by Mountain Mist and the reiteration of the terms of the service and service documentation does nothing to address this errorWe returned all bottles, cooler, etcwe received during the time of our service for return to Mountain MistI have already paid through all valid charges for this account per the agreementThe charges for the absent water bottles are not valid.Sincerely,*** ***

*** *** signed up for delivery service with Mountain Mist in September while attending the Washington State Fair. The seasonal Fair Special featured 5-gallon bottles at a discounted rate, 1-month dispenser rental at no charge, statements by email and automatic payments by credit
card (Draft on the 1st of each month). Statements are generated on the first business day of each month and submitted electronically to the email address on fileStatements are processed and distributed before payment processing. Automatic payments are processed on the first business day of each monthCustomer Invoice Ledger, attached, reflects all (debt/credit) transactions throughout the lifetime of service. Pickup Service was completed 02/02/with Statement submissions on 02/01/2018, 03/01/2018, 03/31/and 04/12/Merchant Dispute and arbitration resulted in the charge back of 02/01/payment. This outstanding balance from products and services rendered in January remained unsatisfied and was subsequently assigned to Evergreen Professional Recoveries, Incon 04/27/due to nonpayment

Account Inquiry: Deposit DisputeAccount Number: ***Total Amount: $19.53Last Statement Date: 12/31/2015 Last Payment Date: 12/11/2015 Hello *** ***,On behalf of Richardson Bottling Company, Inc., we thank you for being a valued Mountain Mist customer since
01/17/2011! This reply is to acknowledge that we have received your message and your Revdex.com complaint #*** has been processed by a member of our Account Management team.Your monthly bill for Quality Maintenance Company appears current in the amount of $19.53 and merely requires remittance by the statement due dateThe most recent payment of $posted on 12/11/This payment was received within the Terms & Conditions of your RBC Service Agreement.To improve your understanding of revolving inventory, Title, Fees and account holder responsibilities, we encourage you to review your Water Service, Coffee Service and Dispenser Rental Agreement and complete RBC Terms & Conditions presented at the onset of service.Upon signature the signing party, represented as an authorized agent of AcctNo.: ***, acknowledged and accepted all Terms & Conditions of this agreement on behalf of Quality Maintenance CompanyOnce installation is complete, all rental properties remain under the care and responsibility of the account holder until termination and removal of Mountain Mist services.Rental - Title: All water bottle(s), dispenser(s), coffee brewer(s) and related equipment remain the exclusive property of RBCRental charges are generated monthly - Rental payments do not apply toward the purchase of the dispenser(s), brewer(s) and other related equipment. Rental will apply on all dispenser(s), coffee brewer(s) and related equipment while in your possession and until which time as the rental properties are returned to RBC.Stop Summary: Review of Acct# *** reflects the following properties were assigned to your location at the time of Pick-Up Service:
Rental Dispenser(s): 1-Hot N Cold
Deposits: 4-Bottles on Hand
Revolving Inventory: Bottles and/or other Deposit Items become part of your inventory upon deliveryOnce applied, this inventory revolves on your account throughout the lifetime of service, resulting in a total cumulative Deposits on Hand, or bottle inventory. Sales Detail Report: The Sales Detail Report identifies any dates with a variance in your deposit inventoryA variance occurs when the quantity of bottles delivered does not equal the quantity bottles returned
The first date listed will be the installation or Set-Up dateThis will be a positive entry
The positive quantity indicates a net increase to the bottles or deposits on hand
The negative quantity indicates a net decrease to the bottles or deposits on hand
The last date listed will be the termination or Pick-Up dateThis will be a negative entry
The Report Total reflects the total unreturned inventory following the Piservice
Note: Date(s) with the same quantity delivered and returned will be omitted from this report as no variance exists for that transaction.Inactivation: At the time of cancellation request your account had accumulated a total inventory of which only a portion were returned during Pick-UpAlthough we understand that you may no longer have the missing item(s) in your possession, however, they remain the account holders' responsibility who was billed according to RBC Terms & Conditions.Fees: You agree to pay RBC for any water bottles, dispensers, coffee brewers and related equipment that is lost or damaged while in your possession, wear and tear excepted.If you have further questions, let us know how we may further assist you with your reply to this message or by contacting Customer Service at 800-232-or 253-535-6447, Monday-Friday, 8AM-5PM, PSTRemit payment online or by phone to avoid potential late fees!We appreciate your patience during your account reconciliationOn behalf of Mountain Mist, we value your business and trust this information has provided clarification of the remaining balance, displayed our dedication to fair and honest resolution.Sincerely,Mountain MistRichardson Bottling Company, Incdba Mountain MistPO Box 44427, Tacoma WA 98448-| 189th St E, Puyallup, WA 98375T: | T: | F: 253.539.4837E-Mail:[email protected]

Complaint: ***I am rejecting this response because: I paid the amount that was verified with MelissaThe reason I do not have the item you say I do is because your driver took it when he was having problems understanding how many bottles I wanted left at my doorEven tho I called in every month for several months in a rowYour driver could not get it rightIf he could not get the amount of bottles I wanted right, then how in the world could he get the right amount written down as to how many he took from my location? I am not sure of the process for this but if the driver picks up so many and leaves so many I would think there would be a processWhatever that process is, he got it wrongHe got it wrong just like he got it wrong several months in a row for the amount of bottlesI am extremely unhappy with this company and would never recommend it to anyoneThe way they have handled this is so unprofessionalThe complaints against them are for this very reasonWhen a customer closes their acct they get charged for extra bottlesThis is what is going on hereI am being charged here for something I am not responsible forSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? Thank you very much for your handling of this issue
Sincerely,
*** ***

To improve your understanding of revolving inventory, Title, Fees and account holder responsibilities, we encourage you to review your Water Service, Coffee Service and Dispenser Rental Agreement and complete RBC Terms & Conditions presented at the onset of service.Upon signature the signing
party, represented as an authorized agent of AcctNo.: ***, acknowledged and accepted all Terms & Conditions of this agreement on behalf of *** *** ***, LLCOnce installation is complete, all rental properties remain under the care and responsibility of the account holder until termination and removal of Mountain Mist services.Rental - Title: All water bottle(s), dispenser(s), coffee brewer(s) and related equipment remain the exclusive property of RBCRental charges are generated monthly - Rental payments do not apply toward the purchase of the dispenser(s), brewer(s) and other related equipmentRental will apply on all dispenser(s), coffee brewer(s) and related equipment while in your possession and until which time as the rental properties are returned to RBC.Stop Summary: Review of Acct# *** reflects the following properties were assigned to your location at the time of PiService:Rental Dispenser(s): 1-Hot N ColdDeposits: 5-Bottles on HandRevolving Inventory: Bottles and/or other Deposit Items become part of your inventory upon deliveryOnce applied, this inventory revolves on your account throughout the lifetime of service, resulting in a total cumulative Deposits on Hand, or bottle inventory.Sales Detail Report: The Sales Detail Report identifies any dates with a variance in your deposit inventoryA variance occurs when the quantity of bottles delivered does not equal the quantity bottles returned.The first date listed will be the installation or SdateThis will be a positive entry.The positive quantity indicates a net increase to the bottles or deposits on hand.The negative quantity indicates a net decrease to the bottles or deposits on hand.The last date listed will be the termination or PidateThis will be a negative entry.The Report Total reflects the total unreturned inventory following the Piservice.Note: Date(s) with the same quantity delivered and returned will be omitted from this report as no variance exists for that transaction.Inactivation: At the time of cancellation request your account had accumulated a total inventory of which only a portion were returned during Pick-Up.We understand that you may no longer have the missing item(s) in your possession however said items were billed according to RBC Terms & Conditions and therefore remain the responsibility of the account holder.Fees:You agree to pay RBC for any water bottles, dispensers, coffee brewers and related equipment that is lost or damaged while in your possession, wear and tear excepted.Although confirmed to be valid, the Total Open Amount of $has been removed from your account - your balance is now $and considered satisfied in full.We appreciate your patience during your account reconciliationOn behalf of Mountain Mist, we value your business and trust this information has provided clarification of the remaining balance, displayed our dedication to fair and honest resolution.Sincerely,Mountain MistRichardson Bottling Company, Incdba Mountain MistPO Box 44427, Tacoma WA 98448-| 189th St E, Puyallup, WA 98375T: | T: | F: 253.539.4831E-Mail:[email protected]? ? ? ? ? Confidentiality Notice -This email transmission and any documents, files or previous email messages attached to it may contain information that is confidential or legally privilegedIf you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, printing, distribution or use of any of the information contained in or attached to this transmission is strictly prohibitedIf you have received this transmission in error, please notify the sender by telephone or return emailThank you.©Mountain Mist, IncAll Rights Reserved.?

Complaint: ***I am rejecting this response because: I am being billed for an extra bottle that I do not have and have not for a long timeI called Mountain Mist once a month for several months because the driver could not get the amount of bottles I wantedI wanted to down grade from to I did not even get any water in November or December when I cancelled and yet they are still charging me extraI spoke with Melissa on my last bill and I verified with her that if I sent in $23.18? then I would be paid upThen they told me I owed them for a fourth bottle and I do not have thatAccording to the reviews on this company, this a common complaint against themThey are charging for bottles the customers do not haveI do not feel that I owe them anymore money since I verified the amount and paid the amount agreed on with their representative MelissaSincerely,*** ***

Account Inquiry:? Deposit DisputeAccount Number:? ***Total Amount:? $19.53Last Statement Date: 12/31/2015? Last Payment Date:? 12/11/2015? Hello *** ***,On behalf of Richardson Bottling Company, Inc., we thank you for being a valued Mountain Mist customer since
01/17/2011! This reply is to acknowledge that we have received your message and your Revdex.com complaint #*** has been processed by a member of our Account Management team.Your monthly bill for Quality Maintenance Company appears? current? in the amount of? $19.53? and merely requires remittance by the statement due dateThe most recent payment of $posted on 12/11/This payment was received within the Terms & Conditions of your RBC Service Agreement.To improve your understanding of? revolving inventory, Title, Fees and account holder responsibilities, we encourage you to review your Water Service, Coffee Service and Dispenser? Rental Agreement? and complete? RBC Terms & Conditions? presented at the onset of service.Upon signature the signing party, represented as an authorized agent of? AcctNo.: ***, acknowledged and accepted? all Terms & Conditions of this agreement on behalf of? Quality Maintenance CompanyOnce installation is complete, all rental properties remain under the care and responsibility of the account holder until termination and removal of Mountain Mist services.Rental - Title:? All water bottle(s), dispenser(s), coffee brewer(s) and related equipment remain the exclusive property of RBCRental charges are generated monthly - Rental payments? do not? apply toward the purchase of the dispenser(s), brewer(s) and other related equipment.? Rental will apply on all dispenser(s), coffee brewer(s) and related equipment while in your possession and until which time as the rental properties are returned to RBC.Stop Summary:? Review of? Acct# ***? reflects the following properties were assigned to your location at the time of? Pick-Up? Service:
Rental Dispenser(s):? 1-Hot N Cold
Deposits:? 4-Bottles on Hand
Revolving Inventory:? Bottles and/or? other Deposit Items? become part of your inventory upon deliveryOnce applied, this inventory revolves on your account throughout the lifetime of service, resulting in a total cumulative Deposits on Hand, or? bottle? inventory.? Sales Detail Report:? The Sales Detail Report identifies any dates with a variance in your deposit inventoryA variance occurs when the quantity of bottles delivered does not equal the quantity bottles returned
The first date listed will be the installation or? Set-Up? dateThis will be a? positive? entry
The positive quantity indicates a? net increase? to the bottles or deposits on hand
The negative quantity indicates a? net decrease? to the bottles or deposits on hand
The last date listed will be the termination or? Pick-Up? dateThis will be a? negative? entry
The? Report Total? reflects the total? unreturned inventory? following the Piservice
Note:? Date(s) with the? same quantity delivered and returned? will be? omitted? from this report as no variance exists for that transaction.Inactivation:? At the time of? cancellation request? your account had accumulated a total inventory of which only a portion were returned during Pick-UpAlthough we understand that you may no longer have the missing item(s) in your possession, however, they remain the account holders' responsibility who was billed according to RBC Terms & Conditions.Fees: You agree to pay RBC for any water bottles, dispensers, coffee brewers and related equipment that is lost or damaged while in your possession, wear and tear excepted.If you have further questions, let us know how we may further assist you with your reply to this message or by contacting Customer Service at 800-232-or 253-535-6447, Monday-Friday, 8AM-5PM, PSTRemit payment online or by phone to avoid potential late fees!We appreciate your patience during your account reconciliationOn behalf of Mountain Mist, we value your business and trust this information has provided clarification of the remaining balance, displayed our dedication to fair and honest resolution.Sincerely,Mountain MistRichardson Bottling Company, Incdba Mountain MistPO Box 44427, Tacoma WA 98448-| 189th St E, Puyallup, WA 98375T:? |? T:? |? F:? 253.539.4837E-Mail:[email protected]

Account Inquiry:? Deposit DisputeAccount Number:? ***Total Amount:? $23.01Last Statement Date: 03/31/2016? Last Payment Date:? 04/05/2016? Hello *** and *** ***, On behalf of Richardson Bottling Company, Inc., we thank you for being a valued Mountain Mist customer
since 09/29/2009! This reply is to acknowledge that we have received your message and your Bottle Charge? query has been processed by a member of our? Account Management? team.Your monthly bill for ***; *** & *** appears? current? in the amount of? $23.01? and merely requires remittance by the statement due dateYour most recent payment of $posted on 04/05/This payment was received within the Terms & Conditions of your RBC Service Agreement.To improve your understanding of? revolving inventory, Title, Fees and account holder responsibilities, we encourage you to review your Water Service, Coffee Service and Dispenser? Rental Agreement? and complete? RBC Terms & Conditions? presented at the onset of service.Upon signature the signing party, represented as an authorized agent of? AcctNo.: ***, acknowledged and accepted all Terms & Conditions of this agreement on behalf of? ***; *** & ***Once installation is complete, all rental properties remain under the care and responsibility of the account holder until termination and removal of Mountain Mist services.Rental - Title:? All water bottle(s), dispenser(s), coffee brewer(s) and related equipment remain the exclusive property of RBCRental charges are generated monthly - Rental payments? do not? apply toward the purchase of the dispenser(s), brewer(s) and other related equipment.? Rental will apply on all dispenser(s), coffee brewer(s) and related equipment while in your possession and until which time as the rental properties are returned to RBC
Revolving Inventory:? Bottles and/or? other Deposit Items? become part of your inventory upon deliveryOnce applied, this inventory revolves on your account throughout the lifetime of service, resulting in total cumulative Deposits on Hand, or? bottle? inventory.Inventory Summary:? Review of? Acct# 063367? reflects the following properties were assigned to your location at the time? Bottle Charges? were applied:
Rental Dispenser(s):? 1-Cook N Cold
Deposits:? 3-Bottles on Hand
While arranging for the Pithru Customer Service on 04/05/[10:59am] *** *** reported the loss of 2-Bottles during a wind storm - representative advised of applicable charges and client acknowledged acceptance at this time.Sales Detail Report:? The Sales Detail Report identifies any dates with a variance in your deposit inventoryA variance occurs when the quantity of bottles delivered does not equal the quantity bottles returned
The first date listed will be the installation or? Set-Up? dateThis will be a? positive? entry
The positive quantity indicates a? net increase? to the bottles or deposits on hand
The negative quantity indicates a? net decrease? to the bottles or deposits on hand
The last date listed will be the date before to the Bottle Charge? date
The? Report Total? reflects the total? inventory? assigned for Piservice, including the 2-lost bottles
Note:? Date(s) with the? same quantity delivered and returned? will be? omitted? from this report as no variance exists for that transaction.Inactivation:? At the time of? cancellation request? your account had accumulated a total inventory of which only a portion were returned during Pick-Up.We understand that you may no longer have the missing item(s) in your possession? however? said items were billed according to RBC Terms & Conditions and therefore remain the responsibility of the account holder.Fees: You agree to pay RBC for any water bottles, dispensers, coffee brewers and related equipment that is lost or damaged while in your possession, wear and tear excepted.PiSummary:? Review of? Acct# ***? reflects the following properties are assigned to your location at the time of? Pick-Up? Service on 04/18/2016:
Rental Dispenser(s):? 1-Cook N Cold
Deposits:? 1-Bottles on Hand
If you have further questions, let us know how we may further assist you with your reply to this message or by contacting Customer Service at 800-232-or 253-535-6447, Monday-Friday, 8AM-5PM, PSTRemit payment online or by phone to avoid potential late fees!We appreciate your patience during your account reconciliationOn behalf of Mountain Mist, we value your business and trust this information has provided clarification of the remaining balance, displayed our dedication to fair and honest resolution.Sincerely,Mountain MistRichardson Bottling Company, Incdba Mountain MistPO Box 44427, Tacoma WA 98448-| 189th St E, Puyallup, WA 98375T:? |? T:? |? F:? 253.539.4837E-Mail:[email protected] Us on:Web? |? Facebook? |? Twitter? |? Instagram? |? YouTubeFind Drink Up on:Web? |? Facebook? |? Twitter? |? Instagram? ? ? ? ? REPLY TO THIS MESSAGE WILL BE PROCESSED IN THE ORDER RECEIVEDFor questions regarding this message, refer to the contact information listed above.Confidentiality Notice -This email transmission and any documents, files or previous email messages attached to it may contain information that is confidential or legally privilegedIf you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution or use of any of the information contained in or attached to this transmission is strictly prohibitedIf you have received this transmission in error, please notify the sender by telephone or return email and delete the original transmission and its attachments without reading or saving in any mannerThank you.©Mountain Mist, IncAll Rights Reserved

On behalf of Richardson Bottling Company, Inc., we thank you for contacting Mountain Mist.  This reply is to acknowledge that we have received your additional messages and your ongoing billing query has been processed by a member of our Management team and forwarded to [redacted] for inclusion in your client file. We regret to inform you that due to the status of the account we are unable to assist you any further with the settlement of your account – Ongoing correspondence to this office will be forwarded to the afore mentioned agency without reply.Kindly review the files provided to the Revdex.com by E-Mail on 07/30/2015 and 08/05/2015 – These documents contain all the nessary information you require to confirm the validity of the disputed charges.[redacted], Acct. No.: [redacted], entered into an agreement with Richardson Bottling Company, Inc. dba Mountain Mist on 04/14/2010. Upon installation the authorized signing party acknowledged and acceptance all Terms & Conditions contained therein.  Terms including but not limited to Section 4, Title, and Section 7, Termination. [redacted] contacted Customer Service on multiple occasions on behalf of [redacted] to discuss various billing concerns.  Client was provided a detailed explanation of charges by phone – information including but not limited to Terms & Conditions, revolving inventory and the validity of the charges as billed.   Attachments: Rental Agreement, Terms & Conditions, Final Demand, Customer Invoice LedgerOn behalf of Richardson Bottling Company, Inc. dba Mountain Mist we value all our accounts, big and small. Our company our goal remains to retain our customers and resolve disputes thru understanding, patience and transparency. We hope our openness, communication and accountability has not only provided a better understanding of the transactions and outstanding balance, but also clarified the status of the account and displayed our continued dedication to fair resolution.  Once an account has been assigned to a third party agency our policy requires that we redirect all inquiries to the applicable agency.  This policy not only ensures timely reporting on client files but also protects the integrity of the information provided to the client by requiring that they speak directly to the relevant agency regarding the assigned balance, settlement terms, payment arrangements and general guidance to prevent negative credit reporting.To obtain further information regarding the settlement of your account, kindly direct all future calls, correspondence and payments to  [redacted] You may contact their office by phone at [redacted] or submit your written request for documentation by postal to the following address: [redacted]PO Box [redacted]Bothell, WA 98041-0[redacted]On behalf of Mountain Mist we appreciate the opportunity to assist you in reaching the appropriate agency to resolve this unfortunate occurrence.  We hope the consistency of the information herein has clarified the status of the account, reiterated the inefficiencies of misdirected correspondence and provided you with the contact information you require to achieve successful resolution thru the proper agency.

[redacted], Acct. No.: [redacted], entered into an agreement with Richardson Bottling Company, Inc. dba Mountain Mist on 09/30/2014. Upon installation the authorized signing party acknowledged and acceptance all Terms & Conditions contained therein on behalf of [redacted] as...

the managing party for [redacted] Water-Fund.  Terms including but not limited to Section 4, Title, and Section 7, Termination. [redacted] contacted Customer Service on multiple occasions Apr – Jul 2015 to discuss various billing concerns.  On 06/02/2015 client expressed her dissatisfaction with the information she was provided and the call was escalated to the department trainer for resolution.  Client was then provided a detailed explanation of charges by phone, as well as by email – In addition a Customer Invoice Ledger and invoice copies were submitted to the mailto:[redacted] for review. [redacted] once again contacted Customer Service on 06/18/2015 to place seasonal SKIP on 07/07/2015 and 08/04/2015, the next 2-upcoming Route Days.  During this call client expressed her dissatisfaction with billing concerns, reviewed previously provided information and made a VISA payment of $8.95 – this was the Balance Forward from May 2015 and the only portion of the bill that was due at that time.[redacted] contacted of office multiple times on 07/07/2015 to arrange for removal of services and to once again discuss her dissatisfaction with billing. Although representative explained all previously provided information client expressed her ongoing dispute and the call was escalated to management.  [redacted] spoke with the Customer Service Manager on 07/07/2015 to review and dispute the remaining balance.  During this conversation we acknowledged human errors were made and expressed our sincere apologies not only for the mistakes and frustration but also for any misinformation she may have been provided during previous conversations – Client insisted that the balance remains inaccurate and requested that the remaining balance to be removed if full.   Mountain Mist acknowledged the duplicate invoice posted to [redacted] and the credit was issued for the entry error on 05/01/2015.Review confirms that 1 of 2 Invoices from 04/16/2015 are valid for products and services rendered – However, failure to review the Customer Invoice Ledger in its entirety on 07/07/2015 resulted in the application of an invalid credit of ($17.63) dated 07/02/2015.Mountain Mist acknowledges and accepts this entry error on behalf of our employee and will not increase the outstanding balance due.  As shown below, due to this unauthorized entry,all charges related to the original dispute have already been reimbursed to the account; therefore no further amounts are available for credit or refund to further decrease or eliminate the Amount Due. Date                      Invoice                Amount4/16/2015             006129474           $17.63 4/16/2015             006129474           $17.63 5/1/2015               006129474C       ($17.63)5/5/2015               001670426         ($17.63)6/2/2015               006129474c         $17.63 7/2/2015               000029309         ($17.63)                            Total Billed          $00.00 Summary of action was provided to [redacted] on 07/15/2015, including but not limited to the transaction, payments and balance details with confirmation of Pick-Up scheduled for07/22/2015. During this summary, client was advised of Environmental Sur Charge per site visit as applicable for removal and an agreement was reached to waive the July Rental Charge when the Pick-up was completedas scheduled on 07/22/2015. The Pick-Up was not completed as scheduled – the agreement to waive July Rental Charges is now void.  On 07/21/2015 the Route Manager on site spoke with [redacted] about the upcoming removal of services. During this visit, client voiced her dissatisfaction with customer service, expressed her intent to dissuade the use of Mountain Mist by other locations on campus and requested to reschedule the Pick-Up for 08/04/2015. As of the date of this reply, on 07/23/2015, the Pick-Up Service for Acct# [redacted] is currently pending completion on 08/04/2015 – The account will remain Active until removal of rental properties is complete. On behalf of Richardson Bottling Company, Inc. dba Mountain Mist we value all our accounts, big and small. Our company our goal remains to retain our customers and resolve disputes thru understanding, patience and transparency. We hope our openness, communication and accountability has not only provided a better understanding of the transactions and outstanding balance, but also clarified the status of the account and displayed our continued dedication to fair resolution.  Attachments: Rental Agreement, Terms & Conditions, E-Mail Correspondence, Customer Invoice Ledger
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