Mountain Mist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your handling of this issue.
Sincerely,
[redacted]

[redacted], Acct. No.: [redacted], entered into an agreement with Richardson Bottling Company, Inc. dba Mountain Mist on 04/14/2010. Upon installation the authorized signing party acknowledged and acceptance all Terms & Conditions contained therein.  Terms including but not limited to Section...

4, Title, and Section 7, Termination. [redacted] contacted Customer Service on multiple occasions on behalf of [redacted] to discuss various billing concerns.  Client was provided a detailed explanation of charges by phone – information including but not limited to Terms & Conditions, revolving inventory and the validity of the charges as billed.   Attachments: Rental Agreement, Terms & Conditions, Final Demand, Customer Invoice LedgerOn behalf of Richardson Bottling Company, Inc. dba Mountain Mist we value all our accounts, big and small. Our company our goal remains to retain our customers and resolve disputes thru understanding, patience and transparency. We hope our openness, communication and accountability has not only provided a better understanding of the transactions and outstanding balance, but also clarified the status of the account and displayed our continued dedication to fair resolution. 
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To improve your understanding of revolving inventory, Title, Fees and account holder responsibilities, we encourage you to review your Water Service, Coffee Service and Dispenser Rental Agreement and complete RBC Terms & Conditions presented at the onset of service.Upon signature the signing...

party, represented as an authorized agent of Acct. No.: [redacted], acknowledged and accepted all Terms & Conditions of this agreement on behalf of [redacted], LLC. Once installation is complete, all rental properties remain under the care and responsibility of the account holder until termination and removal of Mountain Mist services.Rental - Title: All water bottle(s), dispenser(s), coffee brewer(s) and related equipment remain the exclusive property of RBC. Rental charges are generated monthly - Rental payments do not apply toward the purchase of the dispenser(s), brewer(s) and other related equipment. Rental will apply on all dispenser(s), coffee brewer(s) and related equipment while in your possession and until which time as the rental properties are returned to RBC.Stop Summary: Review of Acct# [redacted] reflects the following properties were assigned to your location at the time of Pick-Up Service:Rental Dispenser(s): 1-Hot N ColdDeposits: 5-Bottles on HandRevolving Inventory: Bottles and/or other Deposit Items become part of your inventory upon delivery. Once applied, this inventory revolves on your account throughout the lifetime of service, resulting in a total cumulative Deposits on Hand, or bottle inventory.Sales Detail Report: The Sales Detail Report identifies any dates with a variance in your deposit inventory. A variance occurs when the quantity of bottles delivered does not equal the quantity bottles returned.The first date listed will be the installation or Set-Up date. This will be a positive entry.The positive quantity indicates a net increase to the bottles or deposits on hand.The negative quantity indicates a net decrease to the bottles or deposits on hand.The last date listed will be the termination or Pick-Up date. This will be a negative entry.The Report Total reflects the total unreturned inventory following the Pick-Up service.Note: Date(s) with the same quantity delivered and returned will be omitted from this report as no variance exists for that transaction.Inactivation: At the time of cancellation request your account had accumulated a total inventory of which only a portion were returned during Pick-Up.We understand that you may no longer have the missing item(s) in your possession however said items were billed according to RBC Terms & Conditions and therefore remain the responsibility of the account holder.Fees:You agree to pay RBC for any water bottles, dispensers, coffee brewers and related equipment that is lost or damaged while in your possession, normal wear and tear excepted.Although confirmed to be valid, the Total Open Amount of $44.23 has been removed from your account - your balance is now $0.00 and considered satisfied in full.We appreciate your patience during your account reconciliation. On behalf of Mountain Mist, we value your business and trust this information has provided clarification of the remaining balance, displayed our dedication to fair and honest resolution.Sincerely,Mountain MistRichardson Bottling Company, Inc. dba Mountain MistPO Box 44427, Tacoma WA 98448-0427 | 5410 189th St E, Puyallup, WA 98375T: 800.232.7332 | T: 253.535.6447 | F: 253.539.4831E-Mail:[email protected]     Confidentiality Notice -This email transmission and any documents, files or previous email messages attached to it may contain information that is confidential or legally privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, printing, distribution or use of any of the information contained in or attached to this transmission is strictly prohibited. If you have received this transmission in error, please notify the sender by telephone or return email. Thank you.©2013 Mountain Mist, Inc. All Rights Reserved.

Account Inquiry: Billing DisputeAccount Number: [redacted]Total Amount: $19.53Last Statement Date: 12/31/2015 Last Payment Date: 12/11/2015 Hello [redacted],On behalf of Richardson Bottling Company, Inc., we thank you for being a valued Mountain Mist customer since 01/17/2011! This reply is to acknowledge that we have received your reply and your Revdex.com complaint #[redacted] response has been processed by a member of our Account Management team.Your monthly bill for Quality Maintenance Company appears current in the amount of $19.53 and merely requires remittance by the statement due date. The most recent payment of $23.18 posted on 12/11/2015. This account requires payment as defined within the Terms & Conditions of your RBC Service Agreement.To improve your understanding of your ongoing Billing Dispute, we encourage you to continue reading the following information regarding Invoices & Statements, Aging & Payments, as well as Revolving Inventory & Account Holder Responsibilities in conjunction with the documents provided in support of the balance due.Invoices: Invoices are generated on route for products and services provided for submission by E-Mail as defined by your account settings. Invoices are electronically submitted to the Bill To E-Mail following each transaction and reflect the Account Aging by transaction date for your account.Statements: Statements are generated on the first business day of each month for submission by Mail or E-Mail as defined by your account settings. Statements include all credit/debit transactions for the entire month of activity - Totals are not based on a usage estimate or average - You are billed only for products and services rendered each month.Previous Balance: The Previous Balance on your statement represents activity from your previous billing cycle.Payments: RBC terms are Net-30, any amount not paid within 30-days is considered Past Due and subject to finance charges. Payments are automatically applied to the oldest open balance when posted to a residential account.Past Due: If the amounts do not match, the remaining balance from the previous month will be included in the Amount Due and will also appear in the past due aging.Kindly review the copy of your Water Service, Coffee Service and Dispenser Rental Agreement and complete Terms & Conditions. Upon signature the signing party, represented as an authorized agent of [redacted], acknowledged and accepted all Terms & Conditions of this agreement on behalf of Quality Maintenance Company. Once installation is complete, all rental properties remain under the care and responsibility of the account holder until termination and removal of Mountain Mist services.
Kindly review the Invoice Copies, from Jan 17, 201 thru Dec 21, 2016, for a detailed review of the products sold, deposit returns and total revolving inventory.Sales Detail Report: Assigned inventory revolves on your account throughout the lifetime of service, resulting in a total cumulative bottle inventory or Deposits on Hand. The Sales Detail Report identifies any dates with a variance in your deposit inventory. A variance occurs when the quantity of bottles delivered does not equal the quantity bottles returned.
The first date listed will be the installation or Set-Up date. This will be a positive entry.
The positive quantity indicates a net increase to the bottles or deposits on hand.
The negative quantity indicates a net decrease to the bottles or deposits on hand.
The last date listed will be the termination or Pick-Up date. This will be a negative entry.
The Report Total reflects the total unreturned inventory following the Pick-Up service.
Note: Date(s) with the same quantity delivered and returned will be omitted from this report as no variance exists for that transaction.At the time of Inactivation your account had accumulated a total inventory of which only a portion were returned during closure.
We understand that you may no longer have the missing item(s) in your possession however said items were billed according to RBC Terms & Conditions and therefore remain the responsibility of the account holder.If you have further questions, let us know how we may further assist you with your reply to this message or by contacting Customer Service at 800-232-7332 or 253-535-6447, Monday-Friday, 8AM-5PM, PST. Remit payment online or by phone to avoid potential late fees!We appreciate your patience during your account reconciliation. On behalf of Mountain Mist, we value your business and trust this information has provided clarification of the remaining balance, displayed our dedication to fair and honest resolution.Sincerely,Mountain MistRichardson Bottling Company, Inc. dba Mountain MistPO Box 44427, Tacoma WA 98448-0427 | 5410 189th St E, Puyallup, WA 98375T: 800.232.7332 | T: 253.535.6447 | F: 253.539.4837Confidentiality Notice -This email transmission and any documents, files or previous email messages attached to it may contain information that is confidential or legally privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution or use of any of the information contained in or attached to this transmission is strictly prohibited. If you have received this transmission in error, please notify the sender by telephone or return email and delete the original transmission and its attachments without reading or saving in any manner. Thank you.©2013 Mountain Mist, Inc. All Rights Reserved.

Complaint: [redacted]I am rejecting this response because:I was not spoken to on 7/21. I was working at my other job, so therefore was not even here on that date. I came to the office on the agreed upon pick-up date of 7/22. I arrived in the office at 0630 that morning in order to make sure I would be here. I had brought containers to empty the current bottle on the dispenser. Around 0930 I discovered the driver had arrived the day before and therefore, I was not here to empty the container and the person onsite rescheduled the pickup. If the original date had been kept, this would not have occurred. As this was not the agreed upon pickup date, I reject this response from Mountain Mist. I would also like to note that all of my calls were not listed on the response from the company. I am glad they accepted some responsibility for their errors in billing. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Like stated before, the documents support an invalid charge and I am not satisfied by Mountain Mist's response to the problem. Zero customer service and this is not a resolution. We wish we had never done business with this company or used its services. I will never, ever recommend Mountain Mist to friends or family in the future and will actively warn others to the fraudulent billing practices of this company. Completely irresponsible. I hope others reading through Revdex.com will also read through their 24+ complaints on social media, the 10+ complaints on Revdex.com and see it as a glaring red flag. Otherwise, you might also find yourself on the Revdex.com lodging a complaint with them. Sincerely,[redacted]

Account Inquiry: Deposit DisputeAccount Number: [redacted]Total Amount: $23.01Last Statement Date: 03/31/2016 Last Payment Date: 04/05/2016 Hello [redacted] and [redacted], On behalf of Richardson Bottling Company, Inc., we thank you for being a valued Mountain Mist customer...

since 09/29/2009! This reply is to acknowledge that we have received your message and your Bottle Charge query has been processed by a member of our Account Management team.Your monthly bill for [redacted]; [redacted] & [redacted] appears current in the amount of $23.01 and merely requires remittance by the statement due date. Your most recent payment of $25 posted on 04/05/2016. This payment was received within the Terms & Conditions of your RBC Service Agreement.To improve your understanding of revolving inventory, Title, Fees and account holder responsibilities, we encourage you to review your Water Service, Coffee Service and Dispenser Rental Agreement and complete RBC Terms & Conditions presented at the onset of service.Upon signature the signing party, represented as an authorized agent of Acct. No.: [redacted], acknowledged and accepted all Terms & Conditions of this agreement on behalf of [redacted]; [redacted] & [redacted]. Once installation is complete, all rental properties remain under the care and responsibility of the account holder until termination and removal of Mountain Mist services.Rental - Title: All water bottle(s), dispenser(s), coffee brewer(s) and related equipment remain the exclusive property of RBC. Rental charges are generated monthly - Rental payments do not apply toward the purchase of the dispenser(s), brewer(s) and other related equipment. Rental will apply on all dispenser(s), coffee brewer(s) and related equipment while in your possession and until which time as the rental properties are returned to RBC.
Revolving Inventory: Bottles and/or other Deposit Items become part of your inventory upon delivery. Once applied, this inventory revolves on your account throughout the lifetime of service, resulting in total cumulative Deposits on Hand, or bottle inventory.Inventory Summary: Review of Acct# 063367 reflects the following properties were assigned to your location at the time Bottle Charges were applied:
Rental Dispenser(s): 1-Cook N Cold
Deposits: 3-Bottles on Hand
While arranging for the Pick-Up thru Customer Service on 04/05/2016 [10:59am] [redacted] reported the loss of 2-Bottles during a wind storm - representative advised of applicable charges and client acknowledged acceptance at this time.Sales Detail Report: The Sales Detail Report identifies any dates with a variance in your deposit inventory. A variance occurs when the quantity of bottles delivered does not equal the quantity bottles returned.
The first date listed will be the installation or Set-Up date. This will be a positive entry.
The positive quantity indicates a net increase to the bottles or deposits on hand.
The negative quantity indicates a net decrease to the bottles or deposits on hand.
The last date listed will be the date before to the Bottle Charge date.
The Report Total reflects the total inventory assigned for Pick-Up service, including the 2-lost bottles.
Note: Date(s) with the same quantity delivered and returned will be omitted from this report as no variance exists for that transaction.Inactivation: At the time of cancellation request your account had accumulated a total inventory of which only a portion were returned during Pick-Up.We understand that you may no longer have the missing item(s) in your possession however said items were billed according to RBC Terms & Conditions and therefore remain the responsibility of the account holder.Fees: You agree to pay RBC for any water bottles, dispensers, coffee brewers and related equipment that is lost or damaged while in your possession, normal wear and tear excepted.Pick-Up Summary: Review of Acct# [redacted] reflects the following properties are assigned to your location at the time of Pick-Up Service on 04/18/2016:
Rental Dispenser(s): 1-Cook N Cold
Deposits: 1-Bottles on Hand
If you have further questions, let us know how we may further assist you with your reply to this message or by contacting Customer Service at 800-232-7332 or 253-535-6447, Monday-Friday, 8AM-5PM, PST. Remit payment online or by phone to avoid potential late fees!We appreciate your patience during your account reconciliation. On behalf of Mountain Mist, we value your business and trust this information has provided clarification of the remaining balance, displayed our dedication to fair and honest resolution.Sincerely,Mountain MistRichardson Bottling Company, Inc. dba Mountain MistPO Box 44427, Tacoma WA 98448-0427 | 5410 189th St E, Puyallup, WA 98375T: 800.232.7332 | T: 253.535.6447 | F: 253.539.4837E-Mail:[email protected] Us on:Web | Facebook | Twitter | Instagram | YouTubeFind Drink Up on:Web | Facebook | Twitter | Instagram      REPLY TO THIS MESSAGE WILL BE PROCESSED IN THE ORDER RECEIVED. For questions regarding this message, refer to the contact information listed above.Confidentiality Notice -This email transmission and any documents, files or previous email messages attached to it may contain information that is confidential or legally privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution or use of any of the information contained in or attached to this transmission is strictly prohibited. If you have received this transmission in error, please notify the sender by telephone or return email and delete the original transmission and its attachments without reading or saving in any manner. Thank you.©2013 Mountain Mist, Inc. All Rights Reserved.

Complaint: [redacted]I am rejecting this response because: I am being billed for an extra bottle that I do not have and have not for a long time. I called Mountain Mist once a month for several months because the driver could not get the amount of bottles I wanted. I wanted to down grade from 6 to 3. I did not even get any water in November or December when I cancelled and yet they are still charging me extra. I spoke with Melissa on my last bill and I verified with her that if I sent in $23.18  then I would be paid up. Then they told me I owed them for a fourth bottle and I do not have that. According to the reviews on this company, this a common complaint against them. They are charging for bottles the customers do not have. I do not feel that I owe them anymore money since I verified the amount and paid the amount agreed on with their representative Melissa. Sincerely,[redacted]

Richardson Bottling Company, Inc. dba Mountain Mist is dedicated to courteous, honest resolution.  We understand the urgency for verification, recognize the frustration that may emanate pending resolve and embrace the opportunity to address your concerns in a judicious manner.Following a visit...

to our booth at the Washington State Fair, [redacted], Account No.:  [redacted], entered into an agreement with Richardson Bottling Company, Inc. dba Mountain Mist on 09/24/2013.  Upon installation the authorized signing party acknowledged and acceptance all Terms & Conditions contained therein; terms including but not limited to Section 4, Title, and Section 7, Termination. Client accepted the 2013 Washington State Fair Special and received not only a reduced rate on 5-Gallon bottles, but also 6-months dispenser rental free of charge. Promotional Rates are valid during Promotional Term 09/01/2013 - 09/01/2014. Upon default or expiration all Standard Pricing will apply.  The Route Sales Representative contacted our Customer Service department on 11/18/2014 to report client no longer lived at service address - representative was able to reach client for forwarding address and updated our records accordingly. Route Sales Representative attempted to recover rental properties on 01/30/2015 but upon arriving at the service address found no bottles available for removal. Client returned rental properties to our corporate office on 02/23/2015 at which time the account was processed for closure.  Kindly review the attached documents provided in conclusion of the Audit & Review for Account No.: [redacted], [redacted] requested on 04/29/2015.  Documents including but not limited to our Water Service Agreement, RBC Terms & Conditions, Invoice(s) or Sales Detail Report. We hope this information has improved your understanding of the revolving inventory and clarified the resulting charges, terms and conditions and account holder responsibilities.If you have further questions, please contact our Customer Service Department at [redacted]. Our representatives are available to assist you, Monday - Friday, 8a-5p PST.We appreciate your patience during your account reconciliation.  On behalf of Mountain Mist, we value all our clients and strive to provide superior products and exemplary service at all levels of client interaction and we trust this information has provided clarification of the remaining inventory and balance, displayed our dedication to fair and honest resolution.
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