Mountain View Pest Control

I usually read reviews before I contract anyone but was in a hurry. Contacted Mountain View Pest Control and they promptly responded. I asked for a quote before they started work and was told they first had to assess the problem and then let me know. the guy put on his bee suit and starting spraying some kind of white powder on where the bees were entering the house. After about a minute he comes over to me and tells me it will be $495 to kill the bees and $950 to open the ceiling and remove the honey comb. I balked at the price and said I needed to get a couple more quotes before I would decide. He said that he had already treated the nest and killed the bees so I already owed him the $495.00 To make a long story short, I refused to pay him anything because I had asked for and was expecting a quote up front. Instead they tried to shake me down and strong arm me into paying for something I never agreed to. It's clear these guys use this tactic all the time which is a deceptive, disgusting, and unethical practice. After a bit of discussion, he said he would take $95.00 which I finally agreed to pay just to get these guys off my property.

This customer called us out to exterminate a beehive, and were told that there is a $125 cancellation fee, when we got there, they called their landlord and he cancelled us, and therefore were charged the fee.

Charge $295.00 to remove bee swarm form the side roof of my house, They wanted an additional $500.00 to remove the beehives hanging on the roof. Service Tech left the house without informing me that he is done.

This is the beekeeper equivalent of a high schooler with a pressure washer coming to clean the exterior of your house. $495 FOR LESS THAN 10 MINUTES OF WORK. If I could give negative stars I would. DO NOT USE. Terrible work - the bees are still here. Tried to upsell with "we have to take down the wall because there are honeycombs". REALLY? How do you know. "Well they just act differently"

Had to call another beekeeper, who was much more professional. Did a good job, and used a scope inside the wall - NO HONEYCOMBS!

Don't even let these jokers on your property. Their rate is $2975/hr and they do terrible work. No guarantees, no explanation, no quote. Just start working and drop the bomb after they've started.

I have reviewed the response made by the...

business in reference to complaint ID [redacted].  The company did in fact, FINALLY agree to send out a team to review the situation. Although I do not believe they had the right to charge me the original cost ($395.00) for two minutes of spraying the area, I understand that I paid them, and stupidly signed the form that they gave me afterward, releasing them, possibly, from legal repercussions. I had not been quoted any price before the team came to my house, nor was I informed that there would be a trip fee. I could not get a quote from the office as they rarely answer the phone and because the field staff did not seem quick to ask me about what I required them for before coming, I assumed I would have adequate time to cooperatively examine my options with the field staff. I still believe that their business practices are despicable, and as their customer complaints, as I have since found on the [redacted], are widespread and so similarly intensely dissatisfied with the difficulties, it seems that some action should be taken against them by someone that can. The business came and placed strips under rocks which should (supposedly) diffuse the bee's pheromone trail.  I am no etymologist, but my father was and I have had enough background in biology to know that anything placed under a rock does not diffuse very well.  I spoke to a bee keeper that I had contacted before Mountain View Pest Control finally agreed to send out a team and he confirmed that the strips they had placed would do nothing to solve my problem with the bees returning, and it was ridiculous for them to suggest that it would. $395 dollars later I am having to buy strong plants oils to apply around the pool, along with spraying clorox directly over the area to hopefully allow my toddlers to swim in the pool without being stung. I have no further desire to deal with this company and as such, I am "accepting the business' response" because I do not think they have any better ideas.  However, I am not feeling appeased and I shall never lose my distaste for a company with such unethical business practices. Hopefully, this will teach me to never hire a company simply because they have made use of a great marketing company.

DO NOT USE MOUNTAIN VIEW PEST CONTROL...Same experience as the rest of the people commenting, just wish I would have done a little more research before selecting them. I called mountain view to come out and remove a bee hive in my backyard under a wooden deck. They were very prompt in coming out, I'll give them that. They looked at the situation and said they would take care of it hurriedly. While they were walking back to put their suits on I asked them the cost, the man quickly said $395 and continued walking. I thought the price seemed high at the time. I figured they were a reputable company, and why would a reputable company fleece it's customers. I later came to find out it should of cost about half that price. When I sent an email to the owner [redacted] he actually agreed I paid more than I should of. His response was "well you agreed to it". If you Google them you will see a long list of complaints against them. There are many other reputable pest control companies in the Phoenix area. Don't use Mountain View Pest Control.

I have a reoccurring issue with bees swarming at 2 locations at my house in San Tan Valley so I called MT View pest control out to exterminate. I was in a pinch and needed service same day due to our work schedules. They were the first to respond so I did not get estimates in advance. They told me initially it would be $400-$500 per location. They then reduced it to a $600 total. I agreed to the price and he began to spray the areas.

He then told me they would charge me a total of $3500 for the roof to be removed from the 2 locations and the honey to be removed. They were also not able to put the roof back together and would have to get a contractor to do this at an additional cost. I said I would pass on this and get estimates. They soon called me back and offered to do it same day for a discount of $500. I told them yes and the quickly arrived back. In that time I had a chance to check their Revdex.com history to find they were not accredited and had several complaints against them already.

Upon their arrival they wanted payment in advance. I said no as they were not accredited with the Revdex.com as it was. He then lied to me stating that they were. I offered to show him the website and he declined. I then called "The Bee Hive" and was quoted almost half for the extermination and quoted almost half for the honey removal and they do put the roof back as it was with a 3 year guarantee.

At least it was only a $250 error on my part rather than a $3000. I will always check with the Revdex.com in the future before calling a company to potentially rip me off.

I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was not told that the cancellation fee would be $125, the service guy lied to me that he was going to do the service I signed the paper before he started the job and then I went back inside the house to speak to my landlord to confirm what he said, next thing I do is step back outside and he's driving off. That was my mistake I trusted him that he would do the job to spray the area and he didn't he drove off. He lied and told me that my landlord was going to just let him spray the bee area on the roof.  Here is the attached paper I signed. I have my family as a witness and my neighbor who saw him drive off.

Regards,

We have gone back to her house and retreated in the yard, by the pool. There are only a few bees hovering around for water, no hive left, we exterminated that, we will not refund any money, we have made two trips for her.

We contacted the company to come out and look at swarming bees. When they arrived they had a person come in to our office and presented a blank invoice to our front office receptionist, They said " sign here so we can go look at the bees". Minutes later they came in to talk to the business owner and was filling out the paperwork and presented a price of $800.00. The owner shared this information with me and I told him it was too expensive and within a couple of minutes he went back to let them know, they basically said they had already sprayed the bees, so we have to get paid.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This business owner must be out of touch with reality himself.  I made a VERY reasonable offer based on the circumstances in total. Please inform him to have his attorney contact me forthwith before fees are accrued in obtaining medical documents, time lost from work for said same document retrieval, Court filing fees and etc. and all this all over a current $100 difference of opinion. I still have bees and it's pretty slick and disrespectful  of a business to take off with $499. for ten minutes of so-called work based upon the taking advantage of a elderly 84 year old woman currently seeing Physician over Alzheimers. See you in court and I'll be sure to file a Revocation Complaint with the [redacted]. This will all be accelerating damages accruing against [redacted].

Regards,

We called this business late on a Thursday because we noticed a bee problem under the eves of our roof. Their Web site states, "BEE REMOVAL IS OUR SPECIALTY". They sent a man out who fogged under the eves and charged us $395.00. The next day the bees were back and there were more of them. Their Web site contains an audio recording which states that they are available 24 hrs. Calling the number on the invoice got us a recording. Calling the number on the Web site that I had previously called to schedule service got an answer and the individual that answered said, "Let me give you the office number." The number he gave us was the number that got us the recording. When I told him that he said, "That's because we're closed." So, in addition to not rendering the service they advertise as their specialty, they're also really *not* available 24 hours. A $395 mistake on our part.

Price structure way out of line with other companies, will never use again. 395 to come out and spray additional 600 to remove a very small hive. Bees had only been here for three days. Acted like you didn't have an option on removing hive or not and they left a hole in the drywall. Offered to have someone else come out and fix it for 400 more dollars. Get your cost estimates up front. Terrible company!!!!

Dishonest company and poor work leaving family in danger when they claim all the bees were dead. Removed the wall and found 1000's of bee alive and well!!! Called the company back several times and they just hang up on you! Poked several holes in the wall and claims to have use spray but did not find anything but live bees to our surprise.

Do not use this company!!!!

We came out to this home and treated a huge africanized bee swarm, also scraping down 10 pounds of honeycomb. The customer states that the other company says there was no honeycomb,(THATS BECAUSE WE TOOK IT DOWN), eve though they say there was a little wax left, left over after we took honeycomb...

down. When the customer called to say bees were in the front of the home, we went back, he than stated to us the next day he had one , ONE, bee in his home, when we offered to go back, he says no I called someone else. That is not my problem that he called someone else, we were willing to go back, this is not a valid complaint as we did the job, went back once, and wanted to go back the second time.Please remove complaint.

Check [redacted] and [redacted] for my rants about this company, but be very wary of a company that hands you an iPad to sign without actually showing you the total. Yes, I know, my bad, and when I thought about it 30 seconds after they left, looked at the bill that I signed (yes, I know, my bad...), and saw it was $495 when the other companies were in the $80-$150 range, well, shame on me. Also, shame on Channel 12 for having associated their name and perceived support to this company. This whole deal is just bad news..., please learn from my mistake. OVERPRICED, OVERPRICED, OVERPRICED!!!