Mountain View Softball in

Thank you for contacting PeoplesmartCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 6/5/ The customer's original purchase was an unlimited phone search membership that started on 6/5/for which came with a free phone repotThe membership will renew on a monthly basis until canceled as stated in the terms of use and in the purchase confirmation We provided three different methods to cancel a membership including: calling us directly, emailing us [redacted] , or by using the online cancellation request in their account After reviewing this account we see the customer had already called our Member Services Center, and spoke with an agent on who promptly canceled and refunded charges on 3/30/ We have an “All sales are final after days” policy per our terms of service; however, we had gone back days in this case After contacting us directly in regards to the unlimited phone search membership we canceled the customer’s membership and had extended our policy to include charges that occurred within days After researching the account we see there was another unlimited search membership started on 11/26/for which came with a free phone reportThe membership will renew on a monthly basis until canceled as stated in the terms of use and in the purchase confirmation sent to the email address on record We then again provided three different methods to cancel a membership including: calling us directly, emailing us at [redacted] or by using the online cancellation request in their account We show the customer had already called our Member Services Center, and spoke with an agent on 4/4/that promptly canceled and refunded charges We then extended our “All sales are final after days” policy per our terms of service to include within days If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at [redacted]

Thank you for contacting PeopleSmartCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 6/05/and 11/26/ The customer's original purchase was for Reverse phone look up, current contact information, ecton PeopleSmart We provided three different methods to cancel a membership including: calling us directly, emailing us at [redacted] , or by using the online cancellation request in their account After reviewing this account we see the customer has already called our Member Services Center, and spoke with an agent who promptly refunded the charges on 3/30/and 4/4/We have extended our refund policy for the customer two times; no further refunds will be issued to the customer account from PeopleSmart

Thank you for contacting [redacted] Customer service is our top priority and we are more than happy to resolve this issue The information provided is not associated with any of our accounts We will need some additional details to be able to locate the customer’s account To find an account, we will need the email address used to create the accountAn email confirmation was sent to the email address of record given when their original order was placedWe would like to resolve the issue for the customer we will need to locate the account to do soThe customer is always welcomed to contact us at their earliest convenience at ###-###-####

Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ Thank you for contacting VIN Check Pro.Customer service is our top priority and we do our best to ensure clarity in our servicesWe do offer a basic vehicle specification report for free which would include the make, model, style, country of assembly, engine and vehicle ageWe do not offer a free vehicle history report since a cost is incurred in obtaining this informationIf there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at [redacted] @vincheckpro.com

Complaint: [redacted] I am rejecting this response because: I do not need to provide you with the evidence I intend on presenting in court, at this timeI do not need to prove to PeopleSmart whether I have the focumentation because I have already given PeopleSmart the confirmation number and PeopleSmart has acknowledged finding the 4/7/cancellation in the computer systemWhether or not your orhanization refunds the money it illegally took should not depend on whether or not you think I have sufficient evidence to prove to the courts that Inflection is running a scam operation Persuant to [redacted] General Laws, Chapter 93A, Section 9, a 30-Day Demand Letter has been mailed to PeopleSmart and Inflection by USPS Certified Mail.Sincerely, [redacted]

We apologize, we are unable to process any more refunds, If you are able to provide the email confirmation you stated you received on 4/7/we will be happy to look into this matterAt this time we will consider this matter closed

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Thank you for contacting PeopleSmartCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/20/The customer's original purchase was for an unlimited search membership which renews every monthsThe membership was never canceled, so it continued to renew until the customer contacted us on 2/1/We promptly canceled the membership and issued a refund for $for the most recent charge We do have a policy stated in our Terms of Use that all sales are final after daysHowever, we have made an exception in this case and issued an additional refund for $In total, we have issued two refunds for all charges which occurred within the last daysIf there is any other way we can assist the customer, we can be reached at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I acknowledge receipt of the refunds issued; however, their claim that their terms are clearly laid out and that I never cancelled the subscription are false Final Business Response / [redacted] (4000, 9, 2016/02/17) */ We do apologize for any inconvenience this has caused the customerOur records do not indicate that there was a cancellation on this account prior to the customer contacting us on 2/1/We only show that the customer did log into the account on 9/21/but no action was taken to cancelAs a safeguard, we do list our phone number on the credit card statement with each chargeIf a charge is spotted and our service unwanted, we hope our customers will contact us immediately to prevent further billingHad the customer contacted us sooner, we would have been able to prevent the membership from renewingHowever, we do understand that sometimes a charge can be overlooked which is why we have issued refunds past our refund policy Final Consumer Response / [redacted] (2000, 11, 2016/02/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received... on 9/17/2014. The customer's original purchase was for a 7 day free trial of an unlimited search membership and a 7 day free trial of IdentitySmart. The customer canceled the unlimited search membership online on 9/22/2014. However, the IdentitySmart membership was not canceled and remained active. We do list our phone number every month on the credit card statement. We did not hear from the customer until 12/28/2015 at which time we immediately canceled the membership and issued a refund for $19.95 for the most recent charge. Had we been contacted sooner, we would have been able to prevent any further billing. In an effort to reconcile this matter and satisfy the customer's request, three more refunds have been issued for $19.95. In our Terms of Use, we state that all sales are final after 60 days. In this case, we have extended our refund policy to include all charged which have occurred within the last 120 days. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response / [redacted] (1000, 5, 2015/12/11) */ Thank you for contacting PeopleSmartCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 7/9/The customer's original purchase was for a public records report for $We were offering the report at the discounted price with enrollment in a day free trial of an unlimited search membershipWe state on the website and in the email confirmation that the trial must be canceled within the days or it will go into a monthly billing cycleIn addition, we print our phone number on the credit card statement every monthHad we been contacted sooner, we would have been able to prevent further billingIn an effort to reconcile this matter and satisfy the customer's request, we issued four refunds for $for all charges which had occurred in the days prior to cancelingIn our Terms of Use, we do state that all sales are final after days, but we extended our policy in this caseIf there is any other way we can assist the customer, we can be reached at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I made an HONEST MISTAKE and NEVER USED THE SERVICE BEYOND THE FIRST TIMEThe right moral thing to do is to REFUND THE MONEY By NOT DOING SO, this company is CLEARLY COMMUNICATING A MESSAGE to FUTURE CUSTOMERS: "WE CARE MORE ABOUT THE MONEY WE MAKE THAN THE SATISFACTION OF OUR CUSTOMERS." This conclusion is a simple one to draw because of the following: #They REFUSE TO RETURN THE MONEY TO A CUSTOMER THAT NEVER USED THE SERVICE BEYOND THE ONE HE PAID FOR #They ARE WILLING TO RISK HAVING A PERMANENT COMPLAINT POSTED ON THE Revdex.com WEB SITE STATING A CUSTOMER IS CLEARLY DISSATISFIED WITH THEIR SERVICE #They ARE WILLING TO RISK THE LOSS OF FAR MORE REVENUE THAN WAS LOST WITH ONE CUSTOMER BECAUSE THEIR FOCUS IS ON MONEY, NOT CUSTOMER SATISFACTION Consumers are extremely savvy and they know that there are dozens of web sites that can help them obtain the personal background information they desire Many turn to the Revdex.com for guidance as to which web site to useWhen they see my complaint, they will use another siteAs a result, the company I used will lose far more revenue than I am asking for I am also offering the company the equivalent of $1,worth of advertising on my web site if they refund the money The choice is up to the company: do WHAT'S RIGHT or FAIL TO DO SO and receive a BAD REPUTATION and LOSS OF REVENUE as a result Best Regards, [redacted] Final Business Response / [redacted] (4000, 9, 2015/12/15) */ Thank you for contacting PeopleSmartWe have reviewed the customer's reply, and unfortunately, we are unable to refund any furtherOur terms on our website for refunds state we can go back daysOur maximum (which is not stated on the website), is daysThe phone agents the customer spoke with on 8/28/2015, refunded charges of $(May-August charges) Once again, this is a self-service websiteAfter any purchase, there is an email confirmation sent to the customer stating what they are enrolled in, and our phone number is located on our customer's bank statement next to the charge each month The customer is welcome to call us with any further questions at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Thank you for contacting PeopleSmartCustomer service is our top priority and we are more than happy to resolve this issueHowever, with the information provided, we are not able to locate the customer's accountWe are not finding an account associated with the email address givenWe will need some additional information in order to proceedAn email confirmation of the purchase was sent to the email address on record when the original order was placedIf we could be provided with this email address, we would be able to locate the accountIf this cannot be provided, we do have other ways that we could searchWe would like to address the customer's concerns as quickly as possible so we encourage the customer to call usWe can be reached at X-XXX-XXX-XXXX

Complaint: [redacted] I am rejecting this response because: The business has already acknowledged that I cancelled on 4/7/2016 and I've already provided the cancellation confirmation number that I was given on 4/7/2016. Why is this even a discussion? Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ Thank you for contacting PeopleSmartThe customer had first visited our site on 4/16/and a purchase was made for a seven day free trial of a monthly membershipWe were contacted by phone on 4/20/at which time the customer was offered another membership for $per monthThis offer was accepted and the monthly membership fee was successfully processed for six monthsHowever, starting on 11/20/2015, we were not able to successfully process the monthly membership feeIn situations like this, email notifications are sent to the customerThere was a situation with the customer's account, though, which prevented these messages from being sentOne of the services that we provide on our website is to allow customers to send emails through the site to individualsIf multiple emails sent are bounced by the recipients, the system automatically blocks sending and receiving of emails on an account When we cannot process payment, the membership is put into an inactive state until payment is receivedWe did attempt to bill the card seven times between 11/20/and 1/1/before the system canceled the membership for recurring declineDuring this time period, the customer logged into her account numerous timesWe were never contacted that there was a problem with her service until 1/4/after the membership had been canceledWe do not have a way to reinstate a membership once it has been canceledWhen the customer contacted us by phone on 1/4/2016, we offered her our lowest price membership available over the phone at this timeWe apologize for any inconvenience this may have causedIf we can assist the customer further, we can be reached at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is correct, I did not see any emails from them to notify me as I stated to them on the phone after I realized I tried to use their website 'assuming' I was still a member paying their monthly fee of $that I told them what happened to my card as I had someone hacking it and had to change to a new cardIf this company had on their application when applying would ask for people's phone number as I mentioned to them and they thought was a good idea which I would have common sense thought of that before people applying, would make senseCan't always trust electronic devicesAlso, I asked to be charged same on the new card of $4.95, not their lowest price, WHICH was NOT mentioned the price is $I said forget it just because I did NOT get their notification on the email and they said they attempted numerous times to get a hold of me via 'email only,' that why pay same service for higher if I can still get that $I was validated that if my card did not change on me that it would still been $till this day and now their IT cannot change itI called up 2-times to get this resolved to the corporate to speak to the head manager and they still can't help me so why are they saying they will be of assist customer any further if IT cannot change it back to $instead of $7.95? They know that themselves when it wasn't my fault on my card problem in the beginning? Final Business Response / [redacted] (4000, 9, 2016/01/19) */ We apologize for the inconvenience for the customer, but our Internet Technical team will not be able to reinstate the customer's canceled membershipThe manager with whom the customer spoke did offer the customer a few other options beyond the $7.95/momembership which the customer declinedWe would be happy to discuss these other options again with the customer to find a resolution to the problemWe have noted in the customer's account that if she calls, she will be transferred to a lead agent or supervisor to revisit these other optionsThe phone number is X-XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 11, 2016/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just called to see what other options if $can still be in affect another way and still I get the same answer your company can't help me with thisYou should know that is what I have been asking all along where I am wasting more time with your company to resolve this....pretty sad and misleading

Complaint: [redacted] I am rejecting this response because: As the business states in their reply, a cancellation confirmation was given on 4/7/ Therefore, all charges after 4/7/should be reversed (not just the past months) Sincerely, [redacted]

We have responded to this complaint by explaining that our company does not provide the type services he is requestingAs a result, we immediately refunded his order and removed him from our mailing list (per his request)
I do not believe this is more we can do to satisfy the request and we'd like to close this complaint
Thank you

Thank you for contacting PeopleSmartCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email sent to the email address we have on file 5/18/2010. The customer's
original purchase was for a public records report and unlimited search access on PeopleSmartIn an effort to reconcile this matter and satisfy the customer’s request, a refund has been processed for the 5/26/charge in the amount of $for receipt number ***. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at ###-###-####

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for contacting PeopleSmartWe believe we have adequately addressed the customer's concerns for this inquiry
We are a self-service websiteThe initial purchase started on 12/23/11, and was a Contact Information Report for the
discounted price of $This discounted-priced report was the option that was chosenThis option came bundled with a 7-day free trial on an Unlimited Search MembershipThe terms have to be agreed upon at checkout in order for the order to go throughThe terms state that if the trial membership is not canceled within the 7-day free trial period, there will be a charge of $on the eighth day, and then every year thereafter until canceled by customer
After an order is placed, the customer immediately gets an email confirming what was purchasedEvery year before the membership renews, there is an email sent out a month prior reminding them that the yearly charge will be taken out of their account
We have our terms, as well as phone number located on our websiteOur phone number is also on bank statements next to our chargesPhone agents are able to cancel for customer, if customer calls and asks
This membership has been charging every year since 12/30/11, and there has never been a contact to customer service until 1/12/On this date, an agent was able to refund the chargeWe stop payment once customer cancels membershipIt is not in our policy to refund prior to cancellation
If there is any other way we can assist the customer, they are welcome to contact us at their earliest convenience at XXX-XXX-XXXX

Complaint: ***I am rejecting this response because: I DID CANCEL MY MEMBERSHIPTHE PROBLEM IS PEOPLESMART CONTINUED TO CHARGE MY CREDIT CARD EVEN AFTER CANCELLING THE MEMBERSHIP.
THIS IS NOT THE FIRST TIME I HAVE REQUESTED A REFUND FROM PEOPLESMART THIS IS THE SECOND TIME I HAVE REQUESTED A REFUND FROM PEOPLESMARTTHE FIRST TIME I DID NOT CONTACT THE Revdex.com.
PEOPLESMART HAS CONTINUED TO CHARGE MONTHLY DUES EVEN AFTER I REQUESTED TO CANCEL THE MEMBERSHIP.
***THAT IS THE PROBLEM***
***PEOPLESMART HAS CONTINUED TO CHARGE MY ACCOUNT AFTER I REQUESTED THAT MY MEMBERSHIP BE CANCELLED.***
I WOULD LIKE TO SEE PROOF WHEN I SIGNED UP FOR A MEMBERSHIP
I WOULD LIKE TO SEE THE IP ADDRESS AND DATE AND TIME STAMP OF ALL TIMES THAT I SIGNED UP FOR A MEMBERSHIP
I WOULD LIKE AN AUDIT OF MY ACCOUNT SHOWING ALL EMAILS SENT TO MY EMAIL ADDRESS *** SHOWING PEOPLESMART NOTIFYING ME OF CHARGES TO MY CREDIT CARD
I WOULD LIKE TO SEE THE ABOVE PROOF AND I WANT THE MONEY THAT YOU OVER CHARGED MY ACCOUNT
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/24) */
Thank you for contacting PeopleSmartCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received
on 11/10/On that date, we were offering a free report with enrollment in a monthly unlimited search membership for $14.95/moThis charge billed immediately on 11/10/There was also enrollment in a day free trial of a membership for IdentitySmartWhen the trial was not canceled within the day trial period, it did go into a monthly billing cycle also for $14.95/mo
We apologize that the report did not include the information the customer had been expectingIn an effort to reconcile this matter and satisfy the customer's request, we have refunded all chargesWe have issued two refunds for $and one refund for $
These refunds will process through our order processing system immediatelyIf the customer needs any further assistance, we can be reached at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 6, 2015/08/18) */
Thank you for contacting EmailFinderCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received
on 7/5/The customer's original purchase was for a - Day Free Trial + Search membership and Premium Public Records Report for $The trial expired on 7/12/12, at which time the customer was charged $for the membershipThe membership renewed annually until canceled as stated in the terms of use and in the purchase confirmation sent to the email address on record
The customer's financial institution recognized that the customer had a reoccurring subscription on their statement and rolled the subscription over to the new card to prevent service interruption
We provided three different methods to cancel a membership including: calling us directly, emailing us at ***@emailfinder.com, or by using the online cancellation request in their accountAfter reviewing this account we see the customer has already called our Member Services Center, and spoke with an agent who promptly refunded the charge on 8/16/If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/06/15) */
Thank you for contacting PeopleSmart
Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer
received on 10/30/The customer's original purchase was for a 7-Day Free Trial + Monthly Unlimited Work + Contact Search Access Membership on PeopleSmart.com
In an effort to reconcile this matter and satisfy the customer's request, we have already processed a full refund up to days on 4/4/15, as they contacted our service center directlyWe apologize but we are unable to refund charges more than days old
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Case #XXXXXXXX NOT RESOLVED YET
I need complete credit card info that people smart.com has in thier record, along with credit card security code and computer IP address from where that information was filled
Complete search history on PeopleSmart.com site so I can figuer out WHO used my credit card informantion
PeopleSmart.com on 4/4/by email and telephone offered me one month refund that I refused to accept, PeopleSmart.com 4/4\email BELOW
"***@peoplesmart.com
Sat 4/4/XXXX X:XX AM
Inbox
Hi *** Ul,
We've processed a refund in the amount of $for your order #XXXXXXXXX with PeopleSmart"
Than I asked my credit card company for fraudulent charges on my credit card by PeopleSmart.com, my credit card company refunded only $
I STILL WANT THE FOLLOWING TO BE RESOLVED BY pEOPLEsMART.COM
Complete refund $
Apology for fraudulent charges on my credit card
Correction to credit card company to remove restriction my credit card use
Provide me all any search history on their site with computers IP address date and times, WITH OUT ANY EXCUSE
Company Customer complaint services behaviour and more training of supervisors to handle the customer complaints