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Initial Business Response /* (1000, 5, 2015/08/19) */
Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received...

on 10/13/14. We apologize for any inconvenience this situation may have caused and we have addressed the lack of service you experienced. The customer's original purchase was for Monthly Unlimited Search Access Membership on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, we processed a full refund totaling $219.45 for all of the charges. The refunds will process through our system immediately individually. However, your financial institution may require up to 7 days of additional processing time before they are reflected in your account balance. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/14) */
Thank you for contacting PeopleVerified. Customer service is our top priority and we do our best to communicate to the customers that the information that we can provide in our reports is information that may be available. Unfortunately, we...

cannot guarantee that information will be available for each phone number. When this happens, the customer is immediately prompted to either choose credits to run another report free of charge or have the price of the report refunded. We do have a 100% satisfaction guaranteed policy, and if information is not available, we refund immediately. In investigating the account, we see that the customer did request a refund for $9.99 on 10/12/2015 and it was processed immediately.
Because a record of all transactions is necessary, we do not have a way to delete an account from our records. However, the customer had only made a one time purchase and there will be no future obligation. If the customer has any further questions or needs and further assistance, we can be reached at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2016/02/08) */
Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received...

on 4/20/2015. The customer's original purchase was for an unlimited search membership which renews every 3 months. The membership was never canceled, so it continued to renew until the customer contacted us on 2/1/2016. We promptly canceled the membership and issued a refund for $59.85 for the most recent charge.
We do have a policy stated in our Terms of Use that all sales are final after 60 days. However, we have made an exception in this case and issued an additional refund for $59.85. In total, we have issued two refunds for all charges which occurred within the last 120 days. If there is any other way we can assist the customer, we can be reached at [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/02/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I acknowledge receipt of the refunds issued; however, their claim that their terms are clearly laid out and that I never cancelled the subscription are false.
Final Business Response /* (4000, 9, 2016/02/17) */
We do apologize for any inconvenience this has caused the customer. Our records do not indicate that there was a cancellation on this account prior to the customer contacting us on 2/1/2016. We only show that the customer did log into the account on 9/21/2015 but no action was taken to cancel. As a safeguard, we do list our phone number on the credit card statement with each charge. If a charge is spotted and our service unwanted, we hope our customers will contact us immediately to prevent further billing. Had the customer contacted us sooner, we would have been able to prevent the membership from renewing. However, we do understand that sometimes a charge can be overlooked which is why we have issued refunds past our refund policy.
Final Consumer Response /* (2000, 11, 2016/02/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/07/2016. The customer's original purchase was fora...

Public Records Membership on PeopleSmart.com. In an effort to reconcile this matter and satisfy the customer’s request, we have gone over our refund policy of 60 days, and have extended the policy to 120 days and have processed a total of 4 refunds in the amount of $29.95 each on 4/04/2017as they contacted our service center directly. This was the first the first attempt from the customer, therefore the charges were still recurring. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at [redacted]

We've received your opt-out request at[redacted] we have processed it successfully.From this point forward, the information that you provided us in your request will be suppressed from appearing on our website per our Opt-Out Policy and Terms and Conditions.  Please allow up to 7 business days...

for all the information to be removed from further searches.If you check to validate that we have removed your information you might still see it on your computer because it is stored on your cache, which saves items you have seen on the Internet so that it takes less time to pull up on your browser the next time you visit the same page.You might have to clear your cache so that you get the most current and up to date results.To clear Internet Explorer’s cache: 1.  On the Tools menu, click Internet Options. The Internet Options box should open to the General tab.2.  On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.3.  Close your browser and open it again. Then check to see if the result(s) still show. If they do, please let me know and I will look into it.To clear Firefox’s cache:    1.  At the top of the Firefox window, on the menu bar, click on the ‘Tools’ menu.2.  Select the ‘Clear Recent History’ option.3.  Select ‘Everything’ from the ‘Time range to clear’ drop-down box.4.  Click the ‘Clear Now’ button.5.  Close your browser and open it again. Then check to see if the result(s) still show. If they do, please let me know and I will look into it.If you are interested in finding out more about taking control of your online identity, check out Reputation Defender, which provides a great service in helping you monitor what personal information is available on the Internet:[redacted]If they have any further questions or concerns, they may contact us at [redacted]

Complaint: [redacted]I am rejecting this response because: Simply the company is asking the person that is being checked which school and business they want verified. Now if I were a person who is not very honest I would fill my application with a lot of businesses and schools that looked good then...

when asked which one I wanted checked I would give them the only one that was legitimate. so you've done me no good.Sincerely,[redacted]

Thank you for contacting Inflection.  Customer service is our top priority and we are more than happy to resolve this issue.  The information provided is not associated with any of our accounts.  We will need some additional details to be able to locate the customer’s account....

 To find an account, we will need the email address used to create the account. An email confirmation was sent to the email address of record given when their original order was placed. We would like to resolve the issue for the customer we will need to locate the account to do so. The customer is always welcomed to contact us at their earliest convenience at [redacted].

Complaint: [redacted]I am rejecting this response because:
The business has already acknowledged that I cancelled on 4/7/2016 and I've already provided the cancellation confirmation number that I was given on 4/7/2016.  Why is this even a discussion?
Sincerely,[redacted]

Thank you for contacting Peoplesmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 8/30/2015.  We provided three different methods to cancel a membership including: calling us directly, emailing us at [redacted], or by using the online cancellation request in their account.
After reviewing this account we see the customer has already called our Member Services Center, and spoke with an agent who promptly refunded the charges on 1/30/2017. We have escalated the amount of refunds we have issued  to the customer. As our policy we will not be issue any additional refunds and we have considered this matter to be resolved.

Initial Business Response /* (1000, 5, 2015/12/01) */
Thank you for contacting PeopleSmart. Customer service is our top priority and we are more than happy to resolve this issue. However, with the information provided, we are not able to locate the customer's account. We are not finding an account...

associated with the email address given. We will need some additional information in order to proceed. An email confirmation of the purchase was sent to the email address on record when the original order was placed. If we could be provided with this email address, we would be able to locate the account. If this cannot be provided, we do have other ways that we could search. We would like to address the customer's concerns as quickly as possible so we encourage the customer to call us. We can be reached at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2016/01/08) */
Thank you for contacting PeopleSmart. The customer had first visited our site on 4/16/2015 and a purchase was made for a seven day free trial of a monthly membership. We were contacted by phone on 4/20/2015 at which time the customer was offered...

another membership for $4.95 per month. This offer was accepted and the monthly membership fee was successfully processed for six months. However, starting on 11/20/2015, we were not able to successfully process the monthly membership fee. In situations like this, email notifications are sent to the customer. There was a situation with the customer's account, though, which prevented these messages from being sent. One of the services that we provide on our website is to allow customers to send emails through the site to individuals. If multiple emails sent are bounced by the recipients, the system automatically blocks sending and receiving of emails on an account.
When we cannot process payment, the membership is put into an inactive state until payment is received. We did attempt to bill the card seven times between 11/20/2015 and 1/1/2016 before the system canceled the membership for recurring decline. During this time period, the customer logged into her account numerous times. We were never contacted that there was a problem with her service until 1/4/2016 after the membership had been canceled. We do not have a way to reinstate a membership once it has been canceled. When the customer contacted us by phone on 1/4/2016, we offered her our lowest price membership available over the phone at this time. We apologize for any inconvenience this may have caused. If we can assist the customer further, we can be reached at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is correct, I did not see any emails from them to notify me as I stated to them on the phone after I realized I tried to use their website 'assuming' I was still a member paying their monthly fee of $4.95 that I told them what happened to my card as I had someone hacking it and had to change to a new card. If this company had on their application when applying would ask for people's phone number as I mentioned to them and they thought was a good idea which I would have common sense thought of that before people applying, would make sense. Can't always trust electronic devices. Also, I asked to be charged same on the new card of $4.95, not their lowest price, WHICH was NOT mentioned the price is $7.95. I said forget it just because I did NOT get their notification on the email and they said they attempted numerous times to get a hold of me via 'email only,' that why pay same service for higher if I can still get that $4.95. I was validated that if my card did not change on me that it would still been $4.95 till this day and now their IT cannot change it. I called up 2-3 times to get this resolved to the corporate to speak to the head manager and they still can't help me so why are they saying they will be of assist customer any further if IT cannot change it back to $4.95 instead of $7.95? They know that themselves when it wasn't my fault on my card problem in the beginning?
Final Business Response /* (4000, 9, 2016/01/19) */
We apologize for the inconvenience for the customer, but our Internet Technical team will not be able to reinstate the customer's canceled membership. The manager with whom the customer spoke did offer the customer a few other options beyond the $7.95/mo. membership which the customer declined. We would be happy to discuss these other options again with the customer to find a resolution to the problem. We have noted in the customer's account that if she calls, she will be transferred to a lead agent or supervisor to revisit these other options. The phone number is X-XXX-XXX-XXXX.
Final Consumer Response /* (4200, 11, 2016/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just called to see what other options if $4.95 can still be in affect another way and still I get the same answer your company can't help me with this. You should know that is what I have been asking all along where I am wasting more time with your company to resolve this....pretty sad and misleading.

Complaint: [redacted]I am rejecting this response because:
As the business states in their reply, a cancellation confirmation was given on 4/7/2016.  Therefore, all charges after 4/7/2016 should be reversed (not just the past 4 months).
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I cancelled this membership several times.  I never signed up for an ongoing subscription with this company. I would like to see proof that I agreed  to an ongoing membership.  The company states they sent proof to my email. I never received any emails from This company. I receive emails to my cell phone  I HAVE NEVER RECEIVED AN EMAIL FROM PEOPLE SMART. I WOULD LIKE TO SEE PROOF OF ME AGREEING TO THERE TERMS. I WOULD LIKE TO SEE RECEIPTS OF ALL EMAILS SENT TO MY EMAIL ACCOUNT. AND I WOULD LIKE TO SEE PROOF OF NE AGREEING TO YOUR COMPANY TERMS TO CHARGE MY CARD ON A RECURRING BASIS. I WOULD LIKE TO SEE AND I ADDRESS WITH A DATE STAMP FOR EACH TIME I AGREED TO YOUR TERMS Sincerely,[redacted]