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Thank you for contacting PeopleSmartCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 6/05/and 11/26/2015. The customer's original purchase was for Reverse phone look up, current contact information, ecton PeopleSmart. We provided three different methods to cancel a membership including: calling us directly, emailing us at ***, or by using the online cancellation request in their account
After reviewing this account we see the customer has already called our Member Services Center, and spoke with an agent who promptly refunded the charges on 3/30/and 4/4/We have extended our refund policy for the customer two times; no further refunds will be issued to the customer account from PeopleSmart

Complaint: ***I am rejecting this response because: I find your response redundant.This should not the endi expect anodhr months of refund.Sincerely,*** ***

Thank you for contacting PeopleSmartCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/05/The customer's original purchase was for
a month unlimited search access auto-renewing membership on PeopleSmartIn an effort to reconcile this matter and satisfy the customer’s request, we have already processed a full refund on 04/09/2018 as they contacted our service center directly. In our Terms of Use, we do state that all sales are final after days. In certain cases we can extended our policy to include all charges which occurred within the last daysHowever the previous charge prior to 03/05/is 12/05/
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at ***

Thank you for contacting PeopleVerified.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 8/30/2015. The customer's original
purchase was for a day free trial of asearch membership that was started on8/30/2015and aphonereport was purchased for $0.99.The trial expired on9/7/2015, at which time the customer was charged $19.99 for the membershipThe membership would renewmonthlyuntil canceled as stated in the terms of use and in the purchase confirmation sent to the email address on record from peopleverified.com
We provided three different methods to cancel a membership including: calling us directly, emailing us at ***, or by using the online cancellation request in their account
After reviewing this account we see the customer has already called our Member Services Center, and spoke with an agent who promptly refunded charges on 1/30/2017.
In our Terms of Use, we do state that all sales are final after daysWe typically do not refund beyond this time frameHowever, in this case, we have extended our policy to include all charges which occurred within the last daysWe will not issue any refund beyond days The customer will receive 4 refunds for $The refunds will process through our system immediatelyHowever, the customer’s financial institution may require up to business days of additional processing time before they are reflected in your account balance
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at ***

Initial Business Response /* (1000, 5, 2015/08/17) */
We've received your opt-out request at PeopleSmart.com and we have processed it successfully
From this point forward, the information that you provided us in your request will be suppressed from appearing on our website per our Opt-Out
Policy and Terms and ConditionsPlease allow up to business days for all the information to be removed from further searches
If you check to validate that we have removed your information you might still see it on your computer because it is stored on your cache, which saves items you have seen on the Internet so that it takes less time to pull up on your browser the next time you visit the same page
We do offer a number of different memberships and we do offer basic contact information for free, however reverse phone numbers are not included without an active membershipOur memberships are not based on a tier system
Please let us know if we can be of any further assistanceWe can be reached at XXX-XXX-XXXXWe are available to take your call between 7:AM and 8:PM CST, Monday through Friday and between 8:AM and 6:PM CST on Saturday and SundayAny one of our Member Service Representatives will be happy to assist you

Initial Business Response /* (1000, 5, 2015/07/07) */
Thank you for contacting SITECustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on
DATEThe customer's original purchase was for and Unlimited Contact Membership on peoplesmart.com.This membership started with a 7-day free trialThe trial membership ended without cancellation and resulted in the membership fee charge of $This charge occurs monthly until canceledA refund of $was processed at the customers request for the June charge in the amount of $We have refunded two additional payment of $which is beyond our day policy outlined in the Terms of UseThe membership has been canceled and will not bill againIf there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX

Thank you for contacting PeoplesmartCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 6/5/2014.
The customer's original purchase
was an unlimited phone search membership that started on 6/5/for which came with a free phone repotThe membership will renew on a monthly basis until canceled as stated in the terms of use and in the purchase confirmation We provided three different methods to cancel a membership including: calling us directly, emailing us ** ***, or by using the online cancellation request in their account
After reviewing this account we see the customer had already called our Member Services Center, and spoke with an agent on who promptly canceled and refunded charges on 3/30/2015.
We have an “All sales are final after days” policy per our terms of service; however, we had gone back days in this case
After contacting us directly in regards to the unlimited phone search membership we canceled the customer’s membership and had extended our policy to include charges that occurred within days
After researching the account we see there was another unlimited search membership started on 11/26/for which came with a free phone reportThe membership will renew on a monthly basis until canceled as stated in the terms of use and in the purchase confirmation sent to the email address on record
We then again provided three different methods to cancel a membership including: calling us directly, emailing us at *** or by using the online cancellation request in their account
We show the customer had already called our Member Services Center, and spoke with an agent on 4/4/that promptly canceled and refunded charges
We then extended our “All sales are final after days” policy per our terms of service to include within days
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at ***

Thank you for contacting [redacted].  Customer service is our top priority and we are more than happy to resolve this issue.  The information provided is not associated with any of our accounts.  We will need some additional details to be able to locate the customer’s account....

 To find an account, we will need the email address used to create the account. An email confirmation was sent to the email address of record given when their original order was placed. We would like to resolve the issue for the customer we will need to locate the account to do so. The customer is always welcomed to contact us at their earliest convenience at ###-###-####.

Initial Business Response /* (1000, 5, 2015/07/07) */
Thank you for contacting VIN Check Pro.Customer service is our top priority and we do our best to ensure clarity in our services. We do offer a basic vehicle specification report for free which would include the make, model, style, country of...

assembly, engine and vehicle age. We do not offer a free vehicle history report since a cost is incurred in obtaining this information. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at [redacted]@vincheckpro.com.

Complaint: [redacted]I am rejecting this response because: I sincerely believe this company should be more forth coming with there advertising the fact that they returned the money does not justify the fact that there advertising is mis-leading. It cost me time and could have adversely effected my hiring practice, we will never use this service again and my filing this I hope to enlighten others Sincerely,[redacted]

Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 1/24/2017.  The customer's original purchase...

was for a phone reporton PeopleSmart. In an effort to reconcile this matter and satisfy the customer’s request, a refund has been processed for the 1/24/2017charge in the amount of $14.95for receipt number [redacted].  If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at ###-###-####.

We apologize, we are unable to process any more refunds, If you are able to provide the email confirmation you stated you received on 4/7/2016 we will be happy to look into this matter. At this time we will consider this matter closed.

Initial Business Response /* (1000, 5, 2015/12/11) */
Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received...

on 7/9/2013. The customer's original purchase was for a public records report for $0.95. We were offering the report at the discounted price with enrollment in a 7 day free trial of an unlimited search membership. We state on the website and in the email confirmation that the trial must be canceled within the 7 days or it will go into a monthly billing cycle. In addition, we print our phone number on the credit card statement every month. Had we been contacted sooner, we would have been able to prevent further billing. In an effort to reconcile this matter and satisfy the customer's request, we issued four refunds for $19.95 for all charges which had occurred in the 120 days prior to canceling. In our Terms of Use, we do state that all sales are final after 60 days, but we extended our policy in this case. If there is any other way we can assist the customer, we can be reached at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made an HONEST MISTAKE and NEVER USED THE SERVICE BEYOND THE FIRST TIME. The right moral thing to do is to REFUND THE MONEY.
By NOT DOING SO, this company is CLEARLY COMMUNICATING A MESSAGE to FUTURE CUSTOMERS:
"WE CARE MORE ABOUT THE MONEY WE MAKE THAN THE SATISFACTION OF OUR CUSTOMERS."
This conclusion is a simple one to draw because of the following:
#1. They REFUSE TO RETURN THE MONEY TO A CUSTOMER THAT NEVER USED THE SERVICE BEYOND THE ONE HE PAID FOR.
#2. They ARE WILLING TO RISK HAVING A PERMANENT COMPLAINT POSTED ON THE Revdex.com WEB SITE STATING A CUSTOMER IS CLEARLY DISSATISFIED WITH THEIR SERVICE.
#3. They ARE WILLING TO RISK THE LOSS OF FAR MORE REVENUE THAN WAS LOST WITH ONE CUSTOMER BECAUSE THEIR FOCUS IS ON MONEY, NOT CUSTOMER SATISFACTION.
Consumers are extremely savvy and they know that there are dozens of web sites that can help them obtain the personal background information they desire.
Many turn to the Revdex.com for guidance as to which web site to use. When they see my complaint, they will use another site. As a result, the company I used will lose far more revenue than I am asking for.
I am also offering the company the equivalent of $1,000 worth of advertising on my web site if they refund the money.
The choice is up to the company: do WHAT'S RIGHT or FAIL TO DO SO and receive a BAD REPUTATION and LOSS OF REVENUE as a result.
Best Regards,
[redacted]
Final Business Response /* (4000, 9, 2015/12/15) */
Thank you for contacting PeopleSmart. We have reviewed the customer's reply, and unfortunately, we are unable to refund any further. Our terms on our website for refunds state we can go back 60 days. Our maximum (which is not stated on the website), is 120 days. The phone agents the customer spoke with on 8/28/2015, refunded 4 charges of $19.95 (May-August charges).
Once again, this is a self-service website. After any purchase, there is an email confirmation sent to the customer stating what they are enrolled in, and our phone number is located on our customer's bank statement next to the charge each month.
The customer is welcome to call us with any further questions at XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/08/21) */
Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received...

on 4/27/2014. The customer's original purchase was for a 7 day free trial of an unlimited search membership which came with a discounted report for $0.95. The free trial was not canceled within the 7 day time frame so it went into a monthly billing cycle for $19.95/mo. In an effort to reconcile this matter and satisfy the customer's request, we have issued four refunds for $19.95 for all charges which have occurred within the last 120 days. In our terms of use, we do state that all sales are final after 60 days. However, we have made an exception in this case and extended our policy. The membership has been canceled and will not bill again. If there is any other way we can further assist the customer, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a full refund. The terms of a so-called free trial are not clear on the website and I had no idea I was subscribing to a service. I never used it once other than to check that one phone number - for this it cost me nearly $300! This is deceptive advertising. I am not uneducated or young and I read the fine print and did not see that I signed up for any "free trial" or subscription. I am not the only one who has had this problem with PeopleSmart. They are patterned after PeopleFinder and the internet is plentiful with complaints about these two companies.
Final Business Response /* (4000, 22, 2015/10/01) */
Thank you for contacting PeopleSmart. We have processed the following refunds for the customer:
refund #1
receipt # XXXXXXXXX
original date of charge: 5/15/15
refund amount and date: $19.95 refunded on 8/21/15
refund #2
receipt # XXXXXXXXX
original date of charge: 6/15/15
refund amount and date: $19.95 refunded on 8/21/15
refund #3
receipt # XXXXXXXXX
original date of charge: 7/15/15
refund amount and date: $19.95 refunded on 8/21/15
refund #4
receipt # XXXXXXXXX
original date of charge: 8/15/15
refund amount and date: $19.95 refunded on 8/21/15
We would recommend that the customer review their financial statement and or contact their financial company directly for additional assistance on the refunds. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Final Consumer Response /* (4200, 24, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive these refunds because the card which these unauthorized payments were made on was cancelled after I discovered they were being deducted from my account.
Additionally, I never authorized any of these payments. I paid for ONE search for a phone number for 95 cents and then started accruing these monthly charges. I want a FULL refund. I never used the service, never agreed to it, and never used it other than that one time, and I'm not even sure I got the information I was looking for when I did.

Initial Business Response /* (1000, 5, 2016/01/04) */
Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received...

on 9/17/2014. The customer's original purchase was for a 7 day free trial of an unlimited search membership and a 7 day free trial of IdentitySmart. The customer canceled the unlimited search membership online on 9/22/2014. However, the IdentitySmart membership was not canceled and remained active. We do list our phone number every month on the credit card statement. We did not hear from the customer until 12/28/2015 at which time we immediately canceled the membership and issued a refund for $19.95 for the most recent charge. Had we been contacted sooner, we would have been able to prevent any further billing.
In an effort to reconcile this matter and satisfy the customer's request, three more refunds have been issued for $19.95. In our Terms of Use, we state that all sales are final after 60 days. In this case, we have extended our refund policy to include all charged which have occurred within the last 120 days. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/07/20) */
Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure our customers have a satisfactory experience on our web site.
After reviewing the account, we see a membership was created on 6/16/2014....

The membership came with a free background report offer (a $29.95 value if purchased independent of a membership). The membership fee of $19.95 renews on a monthly basis until canceled as stated in the terms of use and on the purchase confirmation sent to the email address on record. Our phone number is listed on each of the monthly charge statements for our customers.
The membership was canceled by the customer on 7/16/2015. On 7/18/2015, a total of 3 refunds were issued for $19.95 at the customer's request. This refunded any charges which occurred in the last 120 days which is beyond our normal 60 day policy.
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only reason the membership was cancelled is because the credit card on file was lost and an email was automatically generated by the system to alert me of it. Without this unfortunate incident, the monthly billings would have continued until 2017 without my knowledge.
The vendor claims that "the phone number is listed on each of the monthly charge statement", but no statements were EVER sent in the 12 month period. The only communication received from the vendor over that period was the alert notification.
Every vendor in the US sends transaction records to customers for monthly charges that were processed, but this vendor clearly doesn't do so in the hopes that customer will never become aware of the ongoing charges. Last time I checked, this is illegal.
Final Business Response /* (4000, 9, 2015/07/29) */
Thank you for contacting PeopleSmart. It is not our intention to make a customer feel like we have deceived them.
We want to apologize the customer must have misunderstood "monthly charge statements". We do notify they customer with a confirmation email that states the membership will renew until canceled. Our notification after that is on the customer's monthly credit card statement along with our number to contact us if there are any questions.
If there is anyway we can assist the customer, they are welcome to contact us at their XXX-XXX-XXXX.
Final Consumer Response /* (4200, 11, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this resolution because to be quite honest there is no proposed resolution here. This is just an apology letter. The fact is I was charged one year's worth of service without knowledge of it.
A monthly credit card statement is not a notification as vendor claims. As mentioned in my earlier claim, the fact that the vendor purposefully omits to send invoices and/or confirmation of payment to customers after service was purchased each month is unethical and dishonest. If vendor wants customer to believe that "it is not our intention to make a customer feel like we have deceived them" then it must change billing practice. Anything short of that is dishonest.

Thank you for the response, unfortunately we are unable to process any more refunds. We have extend our refund policy of 60 days to 120 days and can not process any further refunds. If the customer has proof of the cancellation notice he received on 4/07/2016, he is more then welcome to forward that over to us and we will further investigate.

Complaint: [redacted]I am rejecting this response because:
I do not need to provide you with the evidence I intend on presenting in court, at this time. I do not need to prove to PeopleSmart whether I have the focumentation because I have already given PeopleSmart the confirmation number and PeopleSmart has acknowledged finding the 4/7/16 cancellation in the computer system. Whether or not your orhanization refunds the money it illegally took should not depend on whether or not you think I have sufficient evidence to prove to the courts that Inflection is running a scam operation.
Persuant to ** General Laws, Chapter 93A, Section 9, a 30-Day Demand Letter has been mailed to PeopleSmart and Inflection by USPS Certified Mail.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/02) */
Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received...

on 10/7/2012. The customer's original purchase was for a Contact Information Report on Peoplesmart.com. The price option that was chosen was the discounted rate of $.95, which came bundled with a 7-day free trial of the Unlimited Search Membership. The terms of agreement that have to be clicked on at checkout does inform the customer that they are entering a 7-day free trial, and if the trial is not canceled within the 7 day timeframe, there will be a charge (assuming customer wants to keep the membership). We provided three different methods to cancel a membership including: calling us directly, emailing us at [redacted]@peoplesmart.com, or by using the online cancellation request in their account.
After reviewing this account we see the customer has already called our Member Services Center, and spoke with an agent who promptly refunded the last charge on 11/30/15. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The seven day free trial is a scam that relies on the fact that most people do not read lines of legalese when making a $.95 purchase.They are literally saying that even though I did not order or authorize the service, they had the right to use my credit card because I did not proactively stop them.
Their terms of agreement are a dishonest business practice under the guise of customer convenience.
Final Business Response /* (4000, 9, 2015/12/15) */
Thank you for contacting PeopleSmart. We have reviewed the customer's reply, and unfortunately, we are unable to refund any further. Our terms on our website for refunds state we can go back 60 days. Our maximum (which is not stated on the website), is 120 days. The phone agent the customer spoke with already refunded him this year's charge of $39.95 (for the 11/24/15 charge). Going back prior to 2015 would put us over 120 days, which we are unable to do. The last time he was charged prior to this November charge was 11/24/14.
Once again, this is a self-service website. After any purchase, there is an email confirmation sent to the customer stating what they are enrolled in.
The customer is welcome to call us with any further questions at XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfair business practice,preying on the fact that most customer are not proactive in avoiding hidden charges.

Complaint: [redacted]I am rejecting this response because: theyr response is ridiculous. I have cancelled my membership and yet they keept on charging my accountSincerely,[redacted]