Movers of San Antonio

We sincerely apologize for any damages that occurred during the move The claim for Ms [redacted] has been processed and approved and we are mailing out the final settlement documents have been mailed to the address specified by Ms [redacted] Please feel free to contact us if any additional information is required.Sincerely, [redacted] ***Movers of San Antonio

Complaint: [redacted] I am rejecting this response because: YOU LIE! Your movers admitted the damage done to my walls in front of other witnesses and I sent you pictures of the damage that had to have part of the wall replaced and painted over You are flat out lying [redacted] in hopes that I will go away, I will not State of Texas complaint is coming now since you don't take your responsibility or liability or the Revdex.com seriously Regards, [redacted]

To Whom It May Concern,We wholeheartedly dispute [redacted] 's allegations [redacted] was clearly informed of the cost prior to the move, and our rates are clearly published on our rates page(see attached) [redacted] had the movers waiting almost hours while she was refusing to pay the bill that she had authorized, and only paid after she was informed by the [redacted] police of the consequences of Theft of Service Our clearly published rates leave no room for the type of allegations made by [redacted] Furthermore we do reduce the checks of our employees under any circumstances as [redacted] has alleged The discount given by Movers of San Antonio was the only thing that prevented [redacted] from being arrested and a police report from being generated We commend the [redacted] Police department for their assistance in fighting theft of service by unscrupulous individuals, and again salute our dedicated employees for maintaining their professionalism during the difficult circumstances they were placed in

To Whom It May Concern,Ms [redacted] contacted our office to request moving services from [redacted] to [redacted] *** Ms [redacted] was informed that the Fuel Fee from [redacted] to [redacted] was $ Ms [redacted] was also informed that the hourly moving rate would be $per Hour for men and a truck and that the billing time would start when we arrived at her residence and would end when we got back to our shop from [redacted] because the men would have to be paid for the drive time back Ms [redacted] agreed and paid the $Fuel Fee on a credit card On the day of service Ms [redacted] signed the moving contract stating that the rate would be $per Hour Upon completion of the move Ms [redacted] stated that she did not budget correctly and did not have all of the money for the moving services In an effort to work with Ms [redacted] , Movers of San Antonio offered to discount the already discounted rate to assist Ms [redacted] Ms [redacted] refused the discount and stated that Movers of San Antonio would take what she offered or not be paid for services Movers of San Antonio then contacted [redacted] police who informed Ms [redacted] that if she did not pay for the services she had authorized, she would face charges for Theft of Service Understanding that Ms [redacted] was having financial difficulties it continued to offer the discount to Ms [redacted] and she paid the discounted rate Movers of San Antonio was pleased to be of assistance to Ms [redacted] during her difficult financial times

To Whom It May Concern, The moving contract signed by Mr [redacted] clearly states that Mr [redacted] agreed to follow the claims procedures in the event any damages occurred during the move Mr [redacted] has now filed a claim with Movers of San Antonio which is currently being processed Thank You [redacted] ***

To Whom It May Concern,We apologize for any damage caused during move for Mr [redacted] Per his moving contract, Mr [redacted] has agreed that any damages caused during the move would be addressed by the claims process through Movers of San Antonio Mr [redacted] has been sent a claim form to address the damages, but has yet to return the claim form so that the damages can be properly addressed In the event Mr [redacted] has misplaced the claim form we have attached an additional copy for his use Thank You [redacted] ***Movers of San Antonio

Complaint: [redacted] I am rejecting this response because: Once again this company continues with liesThe [redacted] police department does not arrest people for Theft of ServiceIt is a civil matter that must be proven in courtIf this company focused on better business practices and customer satisfaction...They'd really be doing somethingNotice how they still didn't provide a copy of a police report? Curious huh? Regards, [redacted]

December 9, To Whom It May Concern,We are writing in response to Claim ID: [redacted] On 6/30/our movers helped Ms [redacted] with her personal relocationThere was a delay in delivery of the television, however, the rest of the move was performed without incidentShe agreed and acknowledged that any damages would be addressed through our claims process We are awaiting her completed claim form to disburse reimbursement funds for the damages If you require any additional information please feel free to contact us.Sincerely, [redacted] ***Movers of San Antonio

We sincerely apologize for any damages that occurred during Mr [redacted] 's move Mr [redacted] was immediately mailed, and emailed a claim form so that any damages that occurred during the move could be addressed Our claim form is a standard moving claim form which adheres to the requirements prescribed by the Texas Department of Transportation As soon as we receive Mr [redacted] 's claim we will submit it for processing in accordance with the rules and regulations prescribed by the Texas Department of Transportation

August 29, To Whom It May Concern, We are writing in response to Claim ID: [redacted] On 6/17/our movers helped Mr [redacted] with his personal relocationHe agreed and acknowledged that any damages would be addressed through our claims process Mr [redacted] ’s claim was approved and we are awaiting his signature to disburse reimbursement funds for the damages We have processed and attempted to pay Mr [redacted] ’s claim in accordance with the terms and conditions of the moving contract he signed and agreed to If you require any additional information please feel free to contact us.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I still have not received a form from regular mail but got my printer up and downloaded one 03/06/The form states that I must provide written (on company letterhead) the repair costs of my furnitureThey broke the base off of a 65" flatscreen into pieces!, cut my leather sofa down to the framework and scrapped off the finish on my furniture! But, getting a "Furniture Repair Place" to come do a house call will cost me more that the mover will pay based on their BS about basing pay on weight! What does that have to do with damage cost???I requested that the cost of my move ($175) be refunded because the cost of a new TV Base (Samsung) is $and the rest is just in condolence for me looking at a hole in my leather sofa when sitting in my living room!!! This place did neglegent damage to my property and I do have pictures to prove what has happened! They are obviously used to just walking away from accountabilityOh, and I've tried times to attach up to photos and your site will not process them.Regards, [redacted]

To Whom It May Concern, We are writing in response to Claim ID: [redacted] On 12/05/our movers helped Ms [redacted] with her personal relocationDuring the move Ms [redacted] stated that she placed her rings on “the window sill”, instead of properly packing themThe rest of the move was performed without incidentLater Ms [redacted] stated that her rings went “missing” and she filed a police report She agreed and acknowledged that any damages would be addressed through our claims process Ms [redacted] ’s claim was approved and we are awaiting her signature to disburse reimbursement funds for the damages We have offered Ms [redacted] the maximum amount for lost or damaged items based on the terms and conditions of the moving contract that she signedWe would be happy to speak with law enforcement regarding the matter but, they have yet to contact usWe apologize for any inconvenience that we may have caused Ms [redacted] If you require any additional information please feel free to contact us.Sincerely, [redacted]

We have re-mailed the claim form to Mr [redacted] and attached a copy of the claim form here Mr [redacted] is also able to pick up a copy of the claim form at our officeIf we can be of further assistance please let us know Thank You

Complaint: [redacted] I am rejecting this response because: The business owners are lying through their teeth Their movers not only destroyed a toilet, which was not moved and requires a minimum of $replacement fee, not the $they offered, they damaged the drywall and paint on the ceiling of my house while moving items upstairs Their movers admitted to it, and I have pictures before and after b/c I had renters in the house before and did a thorough inspection of the entire house before the movers ever came onto my property I included the paint and wall damage on the form and this is the 1st time they have denied it Both of the movers admitted it, and I have a 3rd party witness as well.It is unbelievable that a company who claims to be so caring and concerned about customers and customer service is being hypocritical, two-faced liars and charlatans and admitting fault initially and now denying damage Furthermore they are blatantly playing games by rotating three different people to respond to calls and emails and letters and then demanding new formats of communications and not addressing payment for items damaged that were provided on their required form Pictures of damage to non-moved property as well as the paint and wall damage have already been provided to owner They have not fairly or adequately behaved nor provided compensation for the damage they caused to me property and dwelling This is emotionally exhausting, all in the name for them to keep a little bit of money, it's really sad and disheartening Regards, [redacted]

August 18, 2017 To Whom It May Concern, We are writing in response to Claim ID: [redacted] . On 6/29/17 our movers helped Ms. [redacted] with her personal relocation. She agreed and acknowledged that any damages would be addressed through our... claims process. Ms. [redacted] ’s claim was approved and we are awaiting her signature to disburse reimbursement funds for the damages. Ms. [redacted] has sent us an email stating that she refuses to accept payment for the damages. We have processed and attempted to pay Ms. [redacted] ’s claim in accordance with the terms and conditions of the moving contract she signed and agreed to. If you require any additional information please feel free to contact us.Sincerely, [redacted] ***Movers of San Antonio

To Whom It May Concern,The moving contract signed by Mr*** clearly states that Mr*** agreed to follow the claims procedures in the event any damages occurred during the move. Mr*** has now filed a claim with Movers of San Antonio which is currently being processed. Thank You*** ***

Complaint: ***
I am rejecting this response because: YOU LIE! Your movers admitted the damage done to my walls in front of other witnesses and I sent you pictures of the damage that had to have part of the wall replaced and painted over You are flat out lying *** *** in hopes that I will go away, I will not State of Texas complaint is coming now since you don't take your responsibility or liability or the Revdex.com seriously
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Movers of San Antonio cannot, under color of contract, prevent a client from reporting poor and negligent service to the Revdex.com.
Regards,
*** ***

To Whom It May Concern, All claims are processed in accordance with the terms and conditions of the moving contactThe moving contract Mr*** signed is legally binding and does not allow for modifications by either partyHe needs to submit the notarized settlement form at his earliest convenience so that payment can be disbursed Sincerely,*** *** Movers of San Antonio

To Whom It May Concern,Ms*** contacted our office to request moving services from *** *** to *** ***. Ms*** was informed that the Fuel Fee from *** *** to *** was $229. Ms*** was also informed that the hourly moving rate would be $per Hour for
men and a truck and that the billing time would start when we arrived at her residence and would end when we got back to our shop from *** because the men would have to be paid for the drive time back. Ms*** agreed and paid the $Fuel Fee on a credit card. On the day of service Ms*** signed the moving contract stating that the rate would be $per Hour. Upon completion of the move Ms*** stated that she did not budget correctly and did not have all of the money for the moving services. In an effort to work with Ms***, Movers of San Antonio offered to discount the already discounted rate to assist Ms***. Ms*** refused the discount and stated that Movers of San Antonio would take what she offered or not be paid for services. Movers of San Antonio then contacted *** police who informed Ms*** that if she did not pay for the services she had authorized, she would face charges for Theft of Service. Understanding that Ms*** was having financial difficulties it continued to offer the discount to Ms*** and she paid the discounted rate. Movers of San Antonio was pleased to be of assistance to Ms*** during her difficult financial times