Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe fee has been waived by Moviepass
Sincerely,
*** ***
Okay deal if you don't mind the hassle of of getting the tickets.
You must be nearby the theater to get your tickets.
If you plan on getting the tickets in advance, plan on a trip to the theater to get them individually (if you have multiple accounts).
If you need to make any changes or contact customer service... Give it up and try another night... They are absolutely a waste of time and useless.
They take forever to respond which is only available via the app and close out your conversation before you are done, causing you to waste another 15-30mins for them to respond to your initial inquiry.
Now I haven't had issues with high usage yet, but from what everyone else claims, this maybe happening...
On top of that, I do not look forward to all the tracking of my locations they do with the app to be sold to 3rd parties.
So make sure you turn off location services for this app after you get your tickets!
So... how much frustration and hassle is it worth to you to save some money for this service? I have a years subscription from Costco, so hopefully things work out better going forward...
They claim you can get a membership for $30 a month for Unlimited movies. Then they put in the fine print that "unlimited" really means one movie per 24-hour period. I was fine this until they emailed me forcing me out of that plan that I had already agreed to and told me I could pay $99 a month for unlimited movies or $50 a month for a max of 6 movies per month. They tried to force me into paying more than triple the previously agreed upon amount. Whenever I asked them why this was, they claimed that it was due to my high account activity and that I had seen seven movies in a month period so now I would need to pay more. What happened to "unlimited" movies? What happened to "a movie every 24 hours". A complete scam! Be warned!!!
At this time, I have been contacted directly by MoviePass regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
They still charged my card $75 for the early cancellation, these ETF fees were not made clear during registration for...
a free trial. Very deceptive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business (MoviePass.com) in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
STAY AWAY FROM MOVIEPASS!!!!!
I used to LOVE MoviePass, I told everyone I knew about it.
They are targeting high use customers, I've never seen a company have so much contempt for their customers. They tried targeting users who used the service too much by increasing their fees three hundred percent. Then they added cameras to the app for only some so they had to snap pictures of the ticket now this fake quota system lie.
Last week I got an email from them saying that my account was canceled and that I could no longer rejoin because "I failed to submit my ticket stubs", but the truth is every time to submit those said tickets I got an error message on the app telling me to try again (which I did several times). So they penalized me and canceled my subscription because of an error with their app.
After calling and demanding to speak with the supervisor they enabled my account.
Now they are saying that I can't get tickets til after 6:00 PM because of some allotment or quota system, once again without telling their customers. So I called to see what was going on, they said they sent an email, but all that email said was that some theaters I won't be able to get tickets from because they are negotiating.... I get that you won't be able to use some theater, but that is different from saying you can no longer get any tickets from any theater til after 6:00 PM.
I went to the movies yesterday with no problem at 4:00 PM and now I can't go til 6:00 PM, guess what, it has been more than 24hrs.
Your slogan is a lie, it is supposedly go once every 24hrs no blackout dates or times for a month unlimited. I guess unlimited and no blackout doesnt mean that, only means whenever the company tells you you can.
I am fed up with how they are treating their loyal paying customers
At this time, I have been contacted directly by MoviePass regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I did get an email after I sent them several telling me that my options were what they had originally emailed me. I feel they are underhanded and...
they did a disservice to many people who have accounts. I think it is unfair how the still advertise 30.00/month unlimited. False advertising is a terrible way to lure people in!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I signed up for a two week free trial. Haven't gotten to try the service yet, but I'm already being billed. I don't have the card, it even says when I log in, the card is not activated yet. Customer service makes all sorts of promises on the phone but doesn't follow up.
I just want my money back and not even keen to try the service given this kind of treatment in the trial period.
Revdex.com:At this time, my complaint, ID [redacted] regarding MoviePass has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]
directly by MoviePass regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The account is still closed and movie pass contacted amc theaters and made a false claim regarding my ticket purchases. This is not being handled professionally or by any fair rules that other customers with similar cases
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Be warned Moviepass does NOT live up to its advertising. The service states it will furnish 1 movie ticket per day and charge a set monthly rate ($30-$45/mo). However, after using the service for over 1 year, I was informed I have only 3 options...either double my price for only 6 movies/month OR TRIPLE my price for unlimited movies OR cancel my service. ....Now, I actually used this service & would watch 8-12 movies each month. I'm sure there are subscribers who may only average 1-2 movies per month...which is exactly what moviepass is counting on. So they chose to do "new rate research" on members who actually BUY tickets so they won't have to honor their "movie per day" advertisement. It's understandable that providing $80-$110+ worth of movie tickets each month for only a $35 fee won't be profitable for Moviepass, but the fair solution would not be forcing certain members out of the service for using it, but rather either increasing rates business-wide or shutting down the service altogether.
For those looking to sign up for the service, beware of these unethical business practices.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe fee has been waived by Moviepass
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by MoviePass regarding complaint ID***.Sincerely,*** ***
Okay deal if you don't mind the hassle of of getting the tickets.
You must be nearby the theater to get your tickets.
If you plan on getting the tickets in advance, plan on a trip to the theater to get them individually (if you have multiple accounts).
If you need to make any changes or contact customer service... Give it up and try another night... They are absolutely a waste of time and useless.
They take forever to respond which is only available via the app and close out your conversation before you are done, causing you to waste another 15-30mins for them to respond to your initial inquiry.
Now I haven't had issues with high usage yet, but from what everyone else claims, this maybe happening...
On top of that, I do not look forward to all the tracking of my locations they do with the app to be sold to 3rd parties.
So make sure you turn off location services for this app after you get your tickets!
So... how much frustration and hassle is it worth to you to save some money for this service? I have a years subscription from Costco, so hopefully things work out better going forward...
Revdex.com:At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].Sincerely,[redacted]
They claim you can get a membership for $30 a month for Unlimited movies. Then they put in the fine print that "unlimited" really means one movie per 24-hour period. I was fine this until they emailed me forcing me out of that plan that I had already agreed to and told me I could pay $99 a month for unlimited movies or $50 a month for a max of 6 movies per month. They tried to force me into paying more than triple the previously agreed upon amount. Whenever I asked them why this was, they claimed that it was due to my high account activity and that I had seen seven movies in a month period so now I would need to pay more. What happened to "unlimited" movies? What happened to "a movie every 24 hours". A complete scam! Be warned!!!
Revdex.com:At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].Sincerely,[redacted]
At this time, I have been contacted directly by MoviePass regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
They still charged my card $75 for the early cancellation, these ETF fees were not made clear during registration for...
a free trial. Very deceptive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business (MoviePass.com) in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].Sincerely,[redacted]
STAY AWAY FROM MOVIEPASS!!!!!
I used to LOVE MoviePass, I told everyone I knew about it.
They are targeting high use customers, I've never seen a company have so much contempt for their customers. They tried targeting users who used the service too much by increasing their fees three hundred percent. Then they added cameras to the app for only some so they had to snap pictures of the ticket now this fake quota system lie.
Last week I got an email from them saying that my account was canceled and that I could no longer rejoin because "I failed to submit my ticket stubs", but the truth is every time to submit those said tickets I got an error message on the app telling me to try again (which I did several times). So they penalized me and canceled my subscription because of an error with their app.
After calling and demanding to speak with the supervisor they enabled my account.
Now they are saying that I can't get tickets til after 6:00 PM because of some allotment or quota system, once again without telling their customers. So I called to see what was going on, they said they sent an email, but all that email said was that some theaters I won't be able to get tickets from because they are negotiating.... I get that you won't be able to use some theater, but that is different from saying you can no longer get any tickets from any theater til after 6:00 PM.
I went to the movies yesterday with no problem at 4:00 PM and now I can't go til 6:00 PM, guess what, it has been more than 24hrs.
Your slogan is a lie, it is supposedly go once every 24hrs no blackout dates or times for a month unlimited. I guess unlimited and no blackout doesnt mean that, only means whenever the company tells you you can.
I am fed up with how they are treating their loyal paying customers
At this time, I have been contacted directly by MoviePass regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I did get an email after I sent them several telling me that my options were what they had originally emailed me. I feel they are underhanded and...
they did a disservice to many people who have accounts. I think it is unfair how the still advertise 30.00/month unlimited. False advertising is a terrible way to lure people in!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I signed up for a two week free trial. Haven't gotten to try the service yet, but I'm already being billed. I don't have the card, it even says when I log in, the card is not activated yet. Customer service makes all sorts of promises on the phone but doesn't follow up.
I just want my money back and not even keen to try the service given this kind of treatment in the trial period.
Revdex.com:At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding MoviePass has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]
At this time, I have been contacted...
directly by MoviePass regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The account is still closed and movie pass contacted amc theaters and made a false claim regarding my ticket purchases. This is not being handled professionally or by any fair rules that other customers with similar cases
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Be warned Moviepass does NOT live up to its advertising. The service states it will furnish 1 movie ticket per day and charge a set monthly rate ($30-$45/mo). However, after using the service for over 1 year, I was informed I have only 3 options...either double my price for only 6 movies/month OR TRIPLE my price for unlimited movies OR cancel my service. ....Now, I actually used this service & would watch 8-12 movies each month. I'm sure there are subscribers who may only average 1-2 movies per month...which is exactly what moviepass is counting on. So they chose to do "new rate research" on members who actually BUY tickets so they won't have to honor their "movie per day" advertisement. It's understandable that providing $80-$110+ worth of movie tickets each month for only a $35 fee won't be profitable for Moviepass, but the fair solution would not be forcing certain members out of the service for using it, but rather either increasing rates business-wide or shutting down the service altogether.
For those looking to sign up for the service, beware of these unethical business practices.